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Reviews of ASTON Denpasar Hotel & Convention Center

4 out of 5
ASTON Denpasar Hotel & Convention Center
Jl. Gatot Subroto, Barat No. 283, Denpasar, Bali

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 87 reviews" "
Rating 8 - Good. 40 out of 87 reviews" "
Rating 6 - Okay. 15 out of 87 reviews" "
Rating 4 - Poor. 7 out of 87 reviews" "
Rating 2 - Terrible. 5 out of 87 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amnah

Liked: Cleanliness, staff & service, property conditions & facilities
The reception names Yogi was exceptionally helpful
Stayed 3 nights in Feb 2024
Response from Ady on 8 Feb,2024
Dear Amnah,Warmest greetings from Aston Denpasar Hotel & Convention Center.Thank you for leaving your kind words for us, here at Expedia.It is delightful to learn that you had a captivating experience during your stay with us. All of our teammembers were also very happy when they heard about your comment. We all really appreciate it.Thank you again, and we look forward to welcoming you again in the future.Kind regards,I Gede Ady SuardiGeneral Manager

6/10 Okay

Steven, Sydney

It's quite far away from any attractions. Food option is not appetising.
Stayed 2 nights in Sep 2023
Response from Ady on 4 Oct,2023
Dear Steven,Thank you for sharing your comments following your recent stay at Aston Denpasar Hotel & Convention Center. I would like to apologize and I am terrible sorry to hear that we fell short of your expectations especially regarding the food. This is certainly not the level of service we aspire to or what our guests have a right to expect.I have communicated following your feedback to the related manager for better improvement, and allow us for another opportunity to serve you better in the future.We are happy to inform you that our location close to the attraction areas such as Bajrasandi Monument as it is as Denpasar icon, Jagatnatha Temple, Art Center, and some interesting places which is good to be visited while in Denpasar and also recommended area to visit north Bali. Our Concierge team would behappy to assist your sightseeing’s need while you are visiting Denpasar.We look forward to welcome you back soon.Sincerely,I Gede Ady SuardiGeneral Manager

2/10 Terrible

ROBERT BRIAN, Okayama

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
POSSIBLE CREDIT CARD FRAUD. I stayed there on January 23rd to january 27th 2023. At that time the hotel scanned my credit card to secure a deposit. They correctly withdrew my expedia bill. with which I have no issue. However 5 additional amounts accounting to 80702 JPY were withdrawn against google ads exactly at the time I stayed there. The hotel was the only institution to physically touch my card in the previous two months. I used it on the 25th in Ubud and it cannot be that restaurant as the amounts were withdrawn beforehand. I approached the hotel to report the possibility that fraud has been committed by one of their staff. I contacted Google ads and they confirmed the card details were used by a third party (indonesian name gmail starting with S). Their accountant basically just said they have secure systems and their hotel does not record credit card information, This is PATENTLY untrue because I was shown a print out of my card details (name, number, expiry and PIN) printed on a paper. This can ONLY be done if my information was stored on their system. DO NOT LET THEM SEE YOUR CREDIT CARD I am still awaiting a satisfactory result from their accountant.

10/10 Excellent

Wendy Marie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the property while attending a conference there. The facilities and staff were excellent for the purpose. Overall, everything at the hotel was fine except for dinner at the restaurant. It took over half an hour to receive the dish I ordered and some people at my table had to wait even longer.
Stayed 1 night in Aug 2023
Response from Ady on 16 Aug,2023
Dear Wendy Marie,Thank you for sharing your experience following your recent stay at Aston Denpasar Hotel & Convention Center.Do apologize for the inconvenience during your stayed with us, and I personally appreciate your positive feedback and I have conveyed it to the team for better improvement.We look forward to welcome you back again soon.Sincerely,I Gede Ady SuardiGeneral Manager

8/10 Good

Siegfried, Upland

Travelled with partner
Liked: Staff & service, property conditions & facilities
Wonderful staff, nice food, decent location, not a great place to go out for a walk (although the security guard is quick to help stop traffic so you can cross the street). Bali had a rough 3 years with the tourist industry decimated by covid; the hotel is coming back, but be tolerant if the facilities are still recovering. Staff were a pleasure to interact with.
Stayed 1 night in Aug 2023
Response from Ady on 16 Aug,2023
Dear Siegfried,Warmest greetings from Aston Denpasar Hotel & Convention Center.Thank you for the feedback you have given to us on this review here, on Expedia.I am happy to learn that you like the products and service we deliver; and as we always strive to deliver only the best for our guests, I really appreciate every feedback and input from our guests, therefore we always have the chance to be better and better. I am glad to advise that we are now in the progress of maintenance project for every aspect of our building in order to re-alive the excellence of our hotel. Hopefully we will be as shining as new when you return to our property.Thank you again, and we look forward to looking after you again in the not-so-distant future.Sincerely,I Gede Ady SuardiGeneral Manager

6/10 Okay

Jody

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Staff always wanting payment before we had finished meals. Toilet blocked regularly, toiletries not replaced. Bed and room comfortable, TV had only instructions in Bahasa. SPA advertised has not been available for a long time, so it is wrong to advertise a SPA massage service, as this was one of the reasons we selected the hotel. The other was the GYM, very good service but, not run directly by the hotel and only one guest from each room can use the gym, and then only once per 24 hours. This is not expectable. The basic stuff was fine and breakfast was quality, but we can do better for the price in Sanur. Ideal for Indonesian conventions not not for other types of guests.
Stayed 3 nights in Jul 2023
Response from Ady on 18 Jul,2023
Dear Jody,Thank you for taking your time to share with us. I am deeply sorry to hear that your experience did not meet the level of expectation that we strive to achieve for our guests.I would like to thank you for bringing several issues to my attention, and I personally have shared these issues to the related departments for their further and appropriate actions. Your feedback is highly appreciated, thus we could always maintain our commitment to provide service excellence toour guests. I thank you again for your attention to the details and sincerely hope that I could meet you in person in your next visit to Aston Denpasar Hotel & Convention Center.Sincerely,I Gede Ady SuardiGeneral Manager

6/10 Okay

Anom

2/10 Terrible

Don

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floor carpet was so old that it was dusty and the towels smelled of mold. I do not recommend this hotel
Stayed 2 nights in Nov 2022
Response from Ady on 29 Nov,2022
Dear Don,Thank you for taking your time to share with us. I am deeply sorry to hear that your experience did not meet the level of expectation that we strive to achieve for our guests.I would like to thank you for bringing several issues to my attention, and I personally have shared these issues to the related departments for their further and appropriate actions. Your feedback is highly appreciated, thus we could always maintain our commitment to provide service excellence to our guests. Within this opportunity I would also like to advise that we are in the progress of our maintenance project throughout the building in order to keep our building in its excellent performance.Sincerely hope that I could meet you in person in your next visit to Aston Denpasar Hotel & Convention Center.Sincere,I Gede Ady SuardiGeneral Manager Incharge

10/10 Excellent

NATHAN

Stayed 6 nights in Apr 2022

10/10 Excellent

Yora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the rooms were good for the family
Stayed 3 nights in Oct 2019
Response from Aston Denpasar on 18 Oct,2019
Dear Valued Guest, Thank you for your nice review, and yes, delighted to inform you that our room sizes are suits to family especially our 2-bedroom type with its size is 60 m2. Thank you and we look forward to welcoming you back soon. Sincerely, Sony Bambang General Manager.

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Aston Denpasar on 26 Sept,2019
Dear Traveler, Thank you for the rating. We look forward to welcoming you back soon. Sincerely, Sony Bambang General Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
not a good experience
When I arrived I was quickly unsold because I was told that the first room that was on Hotels.com was only available to smokers. Then after paying more they made me wait for 20 minutes to “prepare the room.” Finally, I get to the room but it was super hot! Couldn’t find the AC for awhile. Had to search. Finally, found one of them but it didn’t work. The other one blew very weak. I asked for help. They sent an engineer. Long story short... 4 hours later, the engineer still couldn’t fix it. I was so weary at that point that I felt unwell. I finally just told the front desk that I couldn’t take it anymore and needed to find a new place. At that point they were very polite. And totally admitted they messed up. But it was too late.
Stayed 1 night in Sep 2019

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poorly lit room, unsuitable for business traveller
Not suitable for business travelers. The living area is too dim and impossible to do any work. No bottled water was provided, guests need to do self collection of water from a water dispenser.
Stayed 2 nights in Aug 2019

8/10 Good

Cecille mai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kudos for this hotel 👍
We really had a pleasant stay. Staffs are very friendly and accomodating. There’s a wide selection of food in the buffet breakfast. and to our surprise the hotel gave us a free room upgrade. Overalll it’s nice hotel.
Stayed 7 nights in Jul 2019
Response from Sony Bambang on 8 Aug,2019
Dear Cecille mai, We are delighted to know that our services and breakfast menus meet your needs. We look forward to welcoming you back soon. Sincerely, Sony Bambang General Manager

10/10 Excellent

Yora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Aston Denpasar on 19 Jun,2019
Dear Yora, Thank you very much for your 5-star rating on us! Sincerely, Sony Bambang General Manager

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Hotel restaurant had a generous menu but when ordering we were advised that only about 5 dishes were available including limits on how many of each dish we could provide. No choice as not many options locally as an alternative. Staff friendly and hotel condition was average. Location a bit too far from the city/airport.
Stayed 1 night in Jan 2019
Response from Sony Bambang on 27 Mar,2019
Dear Traveler, We do apologize for the inconvenience following your recent stay with us. And as our commitment to resolve guest issue, we had cross checked directly to related department that at that time we were busy with some orders especially through room service, therefore we sold out some menus. Thank you for your constructive feedback on us, and we look forward to welcoming you back soon. Sincerely, Sony Bambang General Manager

8/10 Good

Cheryll

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Sony on 20 Jun,2018
Dear Cheryll, Thank you for your review. Sincerely, Sony Bambang General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice hotel and staff
No one came and picked us up at airport and we set that up when we made reservations.
Stayed 1 night in Apr 2018
Response from Sony on 26 Apr,2018
Dear Valued Guest, We do apologize for the inconvenience following your arrival at our hotel. Currently we are re-training all our staffs to improve the service. Thank you. Sincerely, Sony Bambang General Manager

8/10 Good

Kenneth

Liked: Staff & service
Eh, just okay
Hotel was okay....the hotel put us into a smoking room initially and then moved "upgraded" us into a non smoking room. The AC in the main bedroom didn't work too well but the other room had a strong AC. The carpet was a bit soiled which requires some attention soon. The bathrooms were okay just to shower...wouldn't want to spend anytime longer in there. The bed was fairly large. The lighting in the room was horrible.
Stayed 2 nights in Nov 2017
Dear Kenneth, We do apologize for the inconvenience following your recent stay with us. we are delighted to inform you that currently we are renovating some rooms, we do hope it will meet your expectation for you upcoming arrival. Thank you. Sincerely, Sony Bambang General Manager

6/10 Okay

Jacopo

Liked: Staff & service
Sorry, not using it again
Great staff, one bedroom apt pretty spacious, not exactly in perfect conditions and not properly tidy. I was facing the restaurant and pool, every morning at 8am loud music and screaming people bathing. Plus, gym nearby with absurd loud music until 8.30pm
Stayed 3 nights in Sep 2017

10/10 Excellent

Masrur, London, UK

Liked: Staff & service, property conditions & facilities, room comfort
Best place to stay for polite staffs & Halal food
First and foremost, what caught our attention was the politeness of the hotel staffs. They were very accommodating and make you feel right at home. From manager to waiting staffs everyone was very nice and friendly. The atmosphere was very calm and relaxed despite of being peak season in Bali . We chose the hotel for it's halal catering and alcohol free environment. The hotel transport is reasonably priced and will give you a peace of mind with a trusted and friendly hotel staff driving you around. Please be little cautious about renting a car with a driver as many a time these drivers will take you places you had no plans to visit. they make their money that way.
Stayed 11 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Keith D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
The hotel was very nice and the service was excellent. It was a little far from the Airport but close to my meetings. They were somewhat flexible with my checkout time which was helpful.
Dear Keith D, Thank you for your excellent review following your recent stay with us! Looking forward to welcoming you back soon. Sincerely, Sony Bambang General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

deni

Liked: Room comfort
not so bad
is a good for family,and good for want stay with halal food

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

6/10 Okay

Kristine, Sydney

Liked: Cleanliness, staff & service, room comfort
Convenient for conferences
We stayed here for a few days as we attended a conference here. It was a long way from tourist spots. It was comfortable and well-appointed. Staff were friendly and helpful. Breakfast was an additional charge. The breakfast had a wide selection. Room service was excellent. Tile grouting needed to be replaced. Items from the frig and drinks from room service were exorbitantly priced----as in 5 times the regular price. Bring in your own snacks and drinks. The hotel did not have a bar.

8/10 Good

Ramawatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Shiv, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Denpasar and chaotic traffic
The hotel facilities are good for the price. However the location is not ideal as there will be lots of traffic while going to or coming from any tourist spot. Suggest to use this only as a day or two max hotel. We stayed there for 7 days and 6 Nights, so might have had an overkill for us.

10/10 Excellent

Andy & Kirsty, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & helpfu
The rooms were nice, pillows to large for our comfort. But this is the only negative. The breakfast, the transport and the staff were excellent.

8/10 Good

Budi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable place and great service
Stayed in Aston Denpasar for 2 nights. The room was in good condition, TV is a tad too small for my liking. Room service is excellent for the price. I would consider staying at this hotel again in future.

10/10 Excellent

Siva, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and near to town.
very nice, I and my family were treated well by hotel management and staff. Nice environment and beautiful location. I appreciate the cleanses.Next time I will choose again this hotel if I happen to go Bali.

8/10 Good

Janet, Sydney

Liked: Property conditions & facilities, room comfort
Nice restaurant, 3x great swimming pool
Our two had dinner there for salmon stick, fish salad and Pad Tai and juice and coke, comes total only for A$30, cheap and delicious! The room is quite big but seems hasn't be renovated for ages. Staffs are a bit cold if compare with the other hotels. 3x long swimming pools are great but only open till 6pm while its till expose to the strong sun beam, the foyer is beautiful and have artist there play local music at evening. The worst thing makes me not return in the future is, it close to no where, if you are not go there for business nearby, no point to accommodate at this hotel.

6/10 Okay

Yogananthan, Ballito

Bali trip
nice hotel, lovely people. room very damp. uncomfortable

4/10 Poor

Verified traveller

Disliked: Staff & service

8/10 Good

trevor and mel, melbourne aust

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
lovely staff and service
Everyone friendly and helpful Hotel clean and breakfast very nice Thanks to all

6/10 Okay

Diver, Jakarta

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Great for business
Poor management, we booked two rooms for 2 nights via hotels.com, but they told us 1 room for a night via Expedia. Then the next morning we were told that we have to pay for breakfast, while on the booking it says free breakfast. Eventually they solved the problem themselves.

8/10 Good

Sammi, Singapore

Liked: Cleanliness, room comfort
Hotel was fantastic, especially the room design.
I like the overall except the swimming pool, water too cold.

10/10 Excellent

Michael, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Good stopover for a late plane arrival, to go to somewhere else the following day

6/10 Okay

traveller, chennai

Liked: Cleanliness, staff & service, property conditions & facilities
Good they can do better.
The staff were quite courteous. Linen was not up to the mark. When they provide toilet articles they should be good. Otherwise they are better off not providing. Towels were old.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Centrally located, suitable for non-crowd lovers
The hotel was good from the perspective of being away from the touristy crowd. The staff were excellent, very responsive to needs. The cleanliness could improve.

10/10 Excellent

Garry, Collie WA Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
I chose this one due to being close to 911 Dental Clinic. Very comfortable place, except for thumping music playing outside around 7:30-8 AM. If you want to look around Kuta/Legian/Sanur there are many closer options, it's about 80,000Rp to Kuta. Room was very comfortable though the laundry needed a nudge to come back. Good free breakfast. Staff speak perfect english, well educated and respectful.

8/10 Good

ram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
The hotel is located close to the airport and between kuta and sanur. It provides a vantage point for tourists who want to move around different areas visiting places. The room rates are pretty good. However, the provision of wifi in all rooms will benefit the guests. Currently one needs to shuttle between the room and lobby or restaurant to have wifi access. However, Internet access via cable seems to be available in all rooms. In the current age of technology and rapid business advances, wifi plays a dominant role.

8/10 Good

Kellie, Australia - NT - Darwin

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Great; Service: Awesome; Cleanliness: Perfect;

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Chris, Cairns, Australia

Liked: Cleanliness, staff & service, room comfort
It was clean and comfortable and quite suitable for a one night stop-over from Lombok to Sydney. They do not serve alcohol in the hotel and it would have been good to know that before booking