Outdoor pool

Reviews of Grand Palace Hotel Sanur - Bali

4 out of 5
Grand Palace Hotel Sanur - Bali
Jl Bypass Ngurah Rai No 165, Sanur, Denpasar

Reviews

9.2

Wonderful

Rating 10 - Excellent. 304 out of 464 reviews" "
Rating 8 - Good. 122 out of 464 reviews" "
Rating 6 - Okay. 28 out of 464 reviews" "
Rating 4 - Poor. 3 out of 464 reviews" "
Rating 2 - Terrible. 7 out of 464 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Valerie, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is nice and the rooms are comfortable, it was a bit further to the beach than we anticipated. There was only one shuttle in the morning to the beach and one in the evening. Walking back along the busy road was a little unsettling as the sidewalks are not in great shape. Otherwise we had a pleasant stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Donna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were collectively so polite and helpful. The breakfast buffet had a wide range of choices and was delicious. They kindly moved us to a room that was better suited for our stay (beside the pool - pool access) and moved everything for us while we were out for the day. The beds are comfortable (we stayed in 2 different rooms) and very clean and well kept. The bathrooms are great. They provided us with disposable toothbrushes etc. and water every day. The restaurant is pleasant and the pool is a comfortable temperature. Lots of little birds around too. The only issue was the fact that it’s on a main road and traffic is a bit hectic for pedestrians but we were fine. It’s about a 15 minute walk to the beach and there are lots of merchants and restaurants along the way. Everyone is so incredibly friendly.
Stayed 5 nights in Feb 2024

10/10 Excellent

hassanein

Liked: Cleanliness, staff & service, property conditions & facilities
The place is very clean. Rooms are spacious and the staff if great. Close to all the happing place 9min walk to the beach.
Stayed 4 nights in Feb 2024

8/10 Good

Tuyen

Travelled with family
The hotel was nice and clean; however the surroundings are not much things to do because it is on a busy highway; you need to take taxi wherever you go…
Stayed 2 nights in Jan 2024

10/10 Excellent

Quang

Excellent and strongly recommended
Stayed 2 nights in Jan 2024

10/10 Excellent

Valerie

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked most of the hotel. Not sure that a half pool view room is actually a pool view room but other people had a worst view! Lots of work going on, maintaining the hotel which is good and bad. Breakfast is better than most! Staff work so hard!
Stayed 2 nights in Jan 2024

8/10 Good

Tita

Liked: Cleanliness, staff & service, property conditions & facilities
The place was nice and walkable to areas that we wanted to go. It’s on the main highway and you have to be careful when walking especially during rush hour ( heavy traffic).
Stayed 3 nights in Jan 2024

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here 1 night and booked the basic room. Rooms are large, bed was most comfortable, and it is quiet. The staff were attentive and helpful. So much so, we booked to come back at the end of our holiday for 2 more nights!
Stayed 1 night in Jan 2024

10/10 Excellent

Jocelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel but the water was always cold :(
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Great hotel with big rooms and friendly staff. Nice big pool! Central location. Only downside is it’s on a busy road and so not great for walking out of the hotel to the beach.
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is fantastic. Our room had direct access to the pool - so easy. Very peaceful and given it isnt that far from the airport, it's a great place to recharge before heading off to other places in Bali.
Stayed 5 nights in Nov 2023

8/10 Good

Ficky, Southbank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

6/10 Okay

Maria

Liked: Staff & service, amenities
Disliked: Cleanliness
Staff is very very nice, but the room cleaning is horrible. The gym is not a real gym, only is a room with 3 weights
Stayed 2 nights in Nov 2023

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very quiet and clean, conducive for rest. The front desk/reception staff I met both on my arrival and departure was great, very respectful and helpful. His name is Annga. Thank you Annga for your wonderful reception.
Stayed 4 nights in Nov 2023

8/10 Good

Jeremy

Travelled with partner
Hotel was good. Bed rather strange. Wanted double/king but was a triple…It was a very busy road and longer from the beach than we expected
Stayed 5 nights in Oct 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Dijana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super happy with our stay. Cannot fault one thing. Would definitely return. Loved the hotel, facilities, services, cleanliness. The hotel is run like clockwork. Fast and efficient team.
Stayed 7 nights in Sep 2023

6/10 Okay

Karlee

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Ashok Kumar

Stayed 6 nights in Sep 2023

10/10 Excellent

Suraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in. Well-maintained long swimming pool. Great service. The only negative is that it is a bit far away from Sanur Beach, and you have to walk a long way along the main highway to access the beach.
Stayed 5 nights in Sep 2023

8/10 Good

Patricia

Stayed 14 nights in Aug 2023

10/10 Excellent

James

Stayed here for a couple of nights and enjoyed my stay. Even though the hotel fronts a pretty major road, it’s pretty easy to get into an interesting part of Sanur to explore. Pool was nice, staff was very helpful and the beds were extremely comfortable. Very good value.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kurtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, AMAZING Breakfast (hand fresh omlettes etc). Very clean. only feedback is give is that the walls are abit thin (easy to hear the person next door. thats more of a improvement they can work on).
Stayed 1 night in Sep 2023

10/10 Excellent

Laurence

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good expereince at the Grand Palace.
Stayed 7 nights in Aug 2023

10/10 Excellent

Nir, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room are great, breackfest is excellent and the service of the staff is 1st class, freindly and efficient. 34.5m swimming pool is great if you wish to swim. Only drawback is the location on the main road but the service and price surley compensate for this.
Stayed 4 nights in Aug 2023

10/10 Excellent

Max, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, welcoming and attentive at all times. They are hard working and strive for excellence at all times, nothing is too much for them, they make the Hotel a home from home, which is exactly what we needed. The only thing I would suggest is some kind of entertainment or activities program would be great and would also generate more income for the Hotel and opportunities for staff. Location on the bypass is great for those who want to explore, but you do need transport (loads available) to do this, because walking along the sidewalks is impossible and unsafe with traffic being what it is. It was almost impossible to cross the road also.
Stayed 24 nights in Aug 2023

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was meticulously clean, staff are very obliging, housekeeping regularly changed room items and the 24hr room service menu offered a very good choice. A perfect location for peace and relaxation.
Stayed 8 nights in Aug 2023

10/10 Excellent

David

The best hotel in sanur … room pool breakfast …
Stayed 1 night in Aug 2023

10/10 Excellent

John William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Sanur. Staff are incredibly positive and friendly. Getting around, like most of Bali, requires a Taxi and the front office staff are helpful in getting the best drivers and taxi. Pool facilitiy is great and restaurant food is fresh and tasty. Naughty Naru’s is over the road as well.
Stayed 8 nights in Aug 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely overnight stay. Rooms were spacious, bed comfortable and pool was great. Breakfast was also very nice.
Stayed 1 night in Aug 2023

2/10 Terrible

Sally

Disliked: Staff & service, property conditions & facilities, room comfort
Just like fawlty towers
Having to pay up front is now de rigeur in Bali. What if there’s an emergency and you have to leave early. Good luck in getting a refund. Breakfast was appalling in quality, for so many rooms, there are around 14 sun lounges. The pool is enclosed and is mostly in shadow. Fines for losing your key card, pool towels and upon my departure, tried to charge me for a couple of spots on duvet. Don’t bother with this hotel, it’s on 1 of the busiest roads in Bali. Away from the cafes and shops etc. Go elsewhere.
Stayed 4 nights in Aug 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propety and service are excellent value for money. The street outside is very busy and footpath to sanur a little treacherous with holes in it in places.
Stayed 1 night in Aug 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful hotel. Wish I could have stayed longer. The service was wonderful. Everyone was so nice. Hotel was clean and lovely

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Second stay at Grand Palace Sanur. Love it, staff are simpley the best. Friendly, welcoming and accomodating, nothing is too much trouble for them. Situated back from the main strip in Sanur, but still only a 5 -10 minute walk away to the beaches, shops and restaurants the Grand Palace is perfect.
Stayed 9 nights in Jul 2023

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful. They helped me to get the best price for the fast boat. They also allowed me to store my luggage on the way back till my late flight back home. They also offer a shuttle service to the beach and restaurant area. Very accommodating. Will stay there again.
Stayed 2 nights in Jul 2023

8/10 Good

Kathryn

Very nice hotel with friendly staff. Location not terribly appealing and not enough information about trips, excursions, maps and brochures. More hotel shuttles with varied times and collection pick up points.
Stayed 5 nights in Jun 2023

6/10 Okay

Vanda

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2023

10/10 Excellent

Karina

Stayed 2 nights in Jun 2023

8/10 Good

Parameswari

Stayed 6 nights in Jun 2023

8/10 Good

EUNKYU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

6/10 Okay

kristin

Stayed 1 night in May 2023

10/10 Excellent

David Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying again soon!
Stayed 4 nights in May 2023

10/10 Excellent

Kingston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good value hotel
Pleasant stay in Sanur 4D/3N. Attentive and helpful front desk staff.
Stayed 3 nights in May 2023

10/10 Excellent

Hamala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Shaheen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel staffed by some of the most amazing people I have had the privilege of meeting in my many travels. They went out of their way to cater to our needs and made out stay memorable. Will definitely be back in the future.
Stayed 9 nights in May 2023

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful and the staffs customer service is next level. They were all super helpful, happy, polite, respectful people.
Stayed 11 nights in Apr 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for easy access to harbour (for ferry transfer to Islands)
Stayed 1 night in Apr 2023

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel that is only 5 years old. The rooms are lovely and staff are wonderful however, it is on a very busy 4 lane road with virtually no way to get across the street unless you take their shuttle. We did walk to the corner store but sidewalks are not really safe and you certainly wouldn't want to do it in the dark. They do have a shuttle to the beach but you have to make your own way back. It did not seem busy at this hotel so we had the pool to ourselves when we used it and the restaurant was very quiet too. I liked everything except location
Stayed 4 nights in Apr 2023