Exterior

Reviews of Courtyard by Marriott Detroit Utica

3 out of 5
Courtyard by Marriott Detroit Utica
46000 Utica Park Blvd, Utica, MI

Reviews

7.4

Good

Rating 10 - Excellent. 144 out of 369 reviews" "
Rating 8 - Good. 81 out of 369 reviews" "
Rating 6 - Okay. 52 out of 369 reviews" "
Rating 4 - Poor. 53 out of 369 reviews" "
Rating 2 - Terrible. 39 out of 369 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

5.8/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jessica K. Bowers on 25 Mar,2024
Thank you, Mona!

8/10 Good

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jessica K. Bowers on 25 Mar,2024
Thank you, Pawel! We look forward to seeing you next time you are in the area.

10/10 Excellent

Nathan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jessica K. Bowers on 25 Mar,2024
We look forward to exceeding your expectations next time you are in the area, Nathan!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica K. Bowers on 25 Mar,2024
Thank you, Brent!

2/10 Terrible

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica K. Bowers on 25 Mar,2024
Brittany, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

4/10 Poor

Mihai

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Very noisy. Rood receptionist in the afternoon. I was charged for high speed internet, although I'am a Marriott Gold member.
Stayed 1 night in Feb 2024
Response from Jessica K. Bowers on 25 Mar,2024
Mihai, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with leadership team to ensure the necessary guidelines are in place and reviewed to prevent your issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Randi

Housekeeping was very polite and generous. The front desk was very polite and helpful as well. The room was very clean. Will book again.
Stayed 1 night in Feb 2024
Response from Jessica K. Bowers on 25 Mar,2024
Randi,On behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no heat in the room because the thermostat did not work. The refrigerator was broken and had a foul odor. Management never took my call to rectify the issue
Stayed 1 night in Jan 2024
Response from Jessica K. Bowers on 25 Mar,2024
Kimberly, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with leadership team to ensure the necessary guidelines are in place and reviewed to prevent your issues from occurring in the future. We are now under new management and making some very exciting changes. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Layla

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

EDWARD

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Sara

Travelled with family
As we sat visiting with friends in the lounge area, two staff members got into a yelling fight, swearing at one another. It was very unprofessional. Also, the internet did not work, it would connect but show there were no open networks.
Stayed 1 night in Nov 2023

6/10 Okay

Paul

Travelled with partner
Nothing
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs to imply new policies for guests who think it's okay to be extremely noisy the entire night. I couldn't sleep at all with the constant noise coming from the third floor above my room. It sounded so loud and even after calling the front desk and complaining of the noise, nothing was done. The tv in my room never worked at all. The cable box was unplugged and reset and the tv still said "no signal". The front desk was no help for either of these issues. Also, the next morning while taking a shower, the fire alarm went off and it was super inconvenient to have to rush to finish my shower for no reason. The elevator definitely needs to be updated because it seems like it's on its last leg and will break down at any given moment. For the price of the rooms, you would think you would be getting something worth your money. This hotel definitely needs to work on several areas before they charge the price they do. Terrible visit and even after letting the staff know of these issues I encountered, nothing was done to rectify the situation.

2/10 Terrible

Mustafa

Very dry smell very bad
Stayed 2 nights in Sep 2023

8/10 Good

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet clean and convenient location. I was not happy that the Starbucks location inside the hotel was closed before nine o’clock.
Stayed 1 night in Sep 2023

2/10 Terrible

Thomas

Travelled with family
Housekeeping missed our room first night, had to go to the desk to get clean towels. Bathroom per 1980, exhaust fan loudest I ever heard, was not a typical Marriott, not a pleasant stay.
Stayed 2 nights in Sep 2023

2/10 Terrible

Niranjan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a run down property. Managers doesn't care about your experience. All the 5 star reviews are paid. Avoid this property.
Stayed 2 nights in Aug 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Eric

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting room
It was terrible dirty stinky the facilities didn’t even work in the room !
Stayed 1 night in Sep 2023

6/10 Okay

James

Travelled with partner
Liked: Staff & service, property conditions & facilities
Mold in bathroom. They came and cleared it
Stayed 2 nights in Sep 2023

4/10 Poor

Alison

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not very happy. Dirty towels left in room from previous guests, wallpaper falling off every wall in tool, smoke detector hanging from wires in hallway this was a dump for a Marriott
Stayed 2 nights in Sep 2023

2/10 Terrible

Francesco

Disliked: Cleanliness, property conditions & facilities
The room was filthy. Used bar of soap on the shower. Pillow cases inside. That tells me they didn’t change. They just flipped them. Conditioner bootle didn’t even give a dime size. Which tells me they didn’t replace. One bar of soap ? Shower yes. . Never again !
Stayed 2 nights in Aug 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Rooms are as updated as they’re advertised to be. Great staff.
Stayed 1 night in Sep 2023

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, amenities
Mattress was old, shower was plugged and you had to pay for coffee for two hours then it was free. Place sucked!
Stayed 1 night in Aug 2023

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Some people at the desk were Rude Cleaning people arguing in the hall while customers walking by Run out of most beer most wine and hardly any dinner options Couldn’t give me change for the washer and dryer I was told it’s my responsibility to have it
Stayed 12 nights in Aug 2023

2/10 Terrible

Karen

Disliked: Amenities
I don’t think I’ve ever seen a Marriott this dirty in my life. I’m surprised management hasn’t done anything. The rooms and carpets weren’t even vacuumed (there was hair still on the floor from whoever was there prior), AC unit was FILLED with dust and dirt so I couldn’t even turn it on, the window screen has massive holes in it so I couldn’t open up the window unless I wanted to get eaten by bugs, the room was never made even if asked, when asked for extra towels they were put on the FLOOR in the hallway by the door (honestly this was beyond surprising), I could go on. The service was dismissive and strange to be honest, no hospitality what so ever. I have a family member who lives near by and next time we visit them we will never ever stay here again. I suggest you don’t either.
Stayed 2 nights in Aug 2023

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Thomas, Elmhurst

Stayed 1 night in Jul 2023

8/10 Good

Samantha

Liked: Cleanliness, staff & service, room comfort
Decent hitel. A little confusing to get to. Surrounded by many restaurants and other rhjngs to do. Room smelled a little musty/mildew like.
Stayed 1 night in Jul 2023

4/10 Poor

Brad

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Looked like a nice room, except...
I first found a long black hair on the sink, but I'm pretty forgiving about this stuff. It happens. Then I found another long black hair on the nightstand. At this point I'm not thrilled. Definitely not my own hair as I have short, lighter hair. Then I stepped in a PUDDLE on the carpet at the end of one of the beds. At first I couldn't believe it, so I checked the spot again thinking it couldn't possibly be an unknown liquid...and now my foot is soaked. The rest of the floor was filthy. I didn't get into my room til 1am and just wanted to unwind from a long day, and I'm not the type of person who "demands" or even requests a new room over this type of stuff...so as gross as it was, I let it go, but couldn't wait to leave. When I did leave in the morning, I found ANOTHER long black hair caked to my shorts. Breakfast wasn't complimentary. WiFi was super spotty. I can easily let one or two of these things go, especially if this were a budget hotel, but wow...so many disappointing and gross things really racked up for such a short stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Stayed 1 night in Jul 2023

10/10 Excellent

Visar

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to
Stayed 1 night in Jul 2023

8/10 Good

Shavonne

Stayed 1 night in Jul 2023

10/10 Excellent

Joseph Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place for an efficient business or personal trip
Stayed 1 night in Jul 2023

10/10 Excellent

alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Nadean

Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smells really bad. The property was not clean and found many insects in there. Never staying there again
Stayed 1 night in Jun 2023

6/10 Okay

Schyler

Stayed 1 night in Jun 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Erin

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hardly slept thursday night....traffic noise from interstate traffic was horrible. The fladhing light on the smoke alarm was very annoying. Other than that. Everything else was great!
Stayed 2 nights in Jun 2023

4/10 Poor

Minda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool never had any towels… The bathtub in our room 211 had two gouges in it… The hotel elevator had filthy, dirty carpet… And there was no complimentary breakfast… Most hotels for the price of what you charge for a room offered a complementary breakfast
Stayed 1 night in Jun 2023

8/10 Good

Maad

Liked: Cleanliness, property conditions & facilities
All Good
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Excellent. Clean, well staffed. Quiet
Stayed 1 night in Jun 2023

8/10 Good

Diyar

Stayed 2 nights in May 2023

4/10 Poor

ReNee

Disliked: Cleanliness, staff & service, property conditions & facilities
Issa' never again...
I will not return to this hotel. This Courtyards Marriott REALLY needs some attention and obviously has been neglected in every aspect. I ease checking in, but was disappointed with everything else during my stay. The hotel is getting the basic cleaning and that appears to be changing of sheets and towels. I had to ask for new bedding after I pulled back my sheets to discover a bery recognizable stain o the mattress cover. It took 20 minutes to get new bedding that I had to put on myself. The bathroom has signs of mold on the wallpaper closet to the ceiling and everything stainless steel needs cleaning throughout the hotel. Same thing for anything glass, ttash piled up near ice machine, carpet hadn't been vaccumed in a while. This location operates like nobody gives a crap and that's the vibe. I wish I had seen the hotel befor my reservation, I definitely woulve chosen differently. The Marriott CAN DO BETTER!!!
Stayed 2 nights in May 2023