Carlton Palace Hotel
5.0 star property

Luxury hotel near Gold Souk

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May 2024

Carlton Palace Hotel

Photo gallery for Carlton Palace Hotel

Interior
Outdoor pool, pool loungers
Front of property – evening/night
Minibar, in-room safe, desk, blackout curtains
Daily buffet breakfast (AED 77 per person)

Overview of Carlton Palace Hotel

Reviews
8.2

Very good

Highlight
  • Offers an on-site restaurant. Only 5% of properties have this in Dubai.

Popular amenities

  • Pool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry

Check out the area

Al Maktoum Street, P.O, Box 56262, Dubai
  • Popular LocationAl Ghurair Centre11 min walk
  • Popular LocationCity Centre Deira3 min drive
  • Popular LocationBurJuman Mall4 min drive
  • AirportDubai (DXB-Dubai Intl.)13 min drive
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Room options

Family Room

cleanliness

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Bathrobes
Designer toiletries
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

Deluxe Single Room

cleanliness

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
TV
Blackout curtains
Bathrobes
Designer toiletries
Private bathroom
  • 32 sq m
  • Sleeps 1
  • 1 Single Bed

Deluxe Room

cleanliness

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
TV
Blackout curtains
Bathrobes
Designer toiletries
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Executive Room

cleanliness

Highlights

Soundproofed
Air conditioning
Club Lounge
Free rollaway/extra beds
TV
Blackout curtains
Bathrobes
Designer toiletries
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Junior Suite

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Bathrobes
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Executive Single Room

cleanliness

Highlights

Soundproofed
Air conditioning
Club Lounge
Free rollaway/extra beds
TV
Blackout curtains
Bathrobes
Designer toiletries
  • 32 sq m
  • Sleeps 2
  • 1 Single Bed

Similar properties

About the area

Dubai

Carlton Palace Hotel is located in Deira, a neighbourhood in Dubai, and is in a shopping district and near the airport. Dubai Cruise Terminal and Madinat Jumeirah are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Dubai Aquarium & Underwater Zoo and Wild Wadi Water Park. Travelling with kids? Consider Al Nasr Leisureland and Dubai Garden Glow. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Al Ghurair Centre - 11 min walk
  • City Centre Deira - 3 min drive
  • Gold Souk - 4 min drive
  • BurJuman Mall - 4 min drive
  • Dubai Cruise Terminal - 9 min drive

Getting around

  • Al Rigga Station - 8 min walk
  • Dubai (DXB-Dubai Intl.) - 13 min drive

Restaurants

  • Wejdan Cafe & Restaurant - 4 min walk
  • Arman Cafe - 5 min walk
  • Ghazal Coffee Shop - 6 min walk
  • مطعم صداف الأيراني - 5 min walk
  • New Times Restaurant - 9 min walk

About this property

Carlton Palace Hotel

Luxury family-friendly hotel near Gold Souk
Carlton Palace Hotel is located close to Al Ghurair Centre and City Centre Deira, and provides a nightclub, a poolside bar and shopping on-site. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Middle Eastern cuisine and more. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a coffee shop/cafe and a hair salon.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge) and a free shopping centre shuttle
  • Express check-out, express check-in and babysitting (surcharge)
Room features
All 212 rooms include comforts such as 24-hour room service and air conditioning, as well as perks such as safes and sound-insulated walls.
Other amenities include:
  • Bathrooms with designer toiletries and baths
  • TVs with satellite channels
  • Wardrobes/cupboards, childcare services and daily housekeeping

Languages

Arabic, English, Filipino, French, Hindi, Polish, Russian

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:00 AM for a fee: AED 77 for adults and AED 35 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Al Diwan
  • Al Sharq
  • Al Shindagah
  • Sketch

Things to do

  • Children's pool
  • Health club
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Pool loungers

Spa

  • 2 treatment rooms
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Building
  • Built in 1997
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: noon
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 77 for adults and from AED 35 for children
  • Airport shuttle fee: AED 105 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Dubai Metropolitan
Dubai Metropolitan Palace
Metropolitan Dubai
Metropolitan Dubai Palace
Metropolitan Palace
Metropolitan Palace Dubai
Metropolitan Palace Hotel
Metropolitan Palace Hotel Dubai
Palace Dubai
Hotel Metropolitan Palace
Metropolitan Palace Dubai Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel
Carlton Palace Dubai
Carlton Palace
Carlton Palace Hotel Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel Hotel Dubai

Frequently asked questions

Does Carlton Palace Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Carlton Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Carlton Palace Hotel?

Self-parking and valet parking are free at this property.

What time is check-in at Carlton Palace Hotel?

Check-in start time: 2 PM; check-in end time: noon.

What time is check-out at Carlton Palace Hotel?

Checkout is at noon.

Does Carlton Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 105 per vehicle applies.

Where is Carlton Palace Hotel located?

This family-friendly Dubai hotel is located near the airport, within 1 mi (2 km) of Al Ghurair Centre and City Centre Deira. Gold Souk is 1.8 mi (2.9 km) away. Al Rigga Station is 8 minutes by foot and Union Station is 14 minutes.

Carlton Palace Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 388 out of 1001 reviews" "
Rating 8 - Good. 385 out of 1001 reviews" "
Rating 6 - Okay. 125 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 53 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Ehab, Mississauga

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the opportunity to stay at the Carlton Palace Hotel in Dubai, and unfortunately, my experience left much to be desired. From the moment I entered the hotel, I couldn't help but notice the outdated facilities that desperately need renovation. The entire hotel seemed worn out and in dire need of a facelift. The room I stayed in was a stark reflection of this aging facility. The furniture looked tired, and the overall decor felt outdated. The lack of modern amenities was disappointing, especially considering the premium price I paid for my stay. The bathroom, in particular, looked like it had seen better days, with signs of wear and tear evident everywhere. Aside from the physical state of the hotel, the service I received was equally subpar. The staff, though polite, seemed overwhelmed and understaffed. This resulted in slow service, particularly in the hotel's dining areas. The restaurant staff appeared harried, and the quality of service suffered greatly. Additionally, I must highlight another significant issue during my stay at the Carlton Palace Hotel in Dubai: the severely limited and inconvenient car parking space. Finding a parking spot was a nightmare, primarily due to the inadequate size and layout of the parking area. The spaces were incredibly narrow and cramped, making it extremely challenging to maneuver even a standard-sized vehicle. One of the aspects that deeply disappointed me during my stay at the Carlton Palace Hotel was the breakfast buf
Stayed 3 nights in Oct 2023

6/10 Okay

Anton

Business traveller
Disliked: Cleanliness
The location is nice, the hotel design is unique and cool - like having multiple palaces stacked on top of each other. Use the glass elevator to appreciate
Stayed 1 night in Oct 2023

6/10 Okay

Ossam

Business traveller
Disliked: Amenities, property conditions & facilities
Cost per night is good
Stayed 8 nights in Sep 2023

10/10 Excellent

Hamid

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubai stopover
Horrible experience, staff at check in counter, air conditioning, furniture, room cleanses not justified as 5 star rating. It should be 2 stars. I won’t recommend to stay here, Dubai had much better choices.😐
Stayed 1 night in Sep 2023

10/10 Excellent

Karim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Ossam

Business traveller
Disliked: Cleanliness, amenities
Location is yhe most abvious pro
Stayed 6 nights in Aug 2023

10/10 Excellent

Samer

Stayed 1 night in Jul 2023

10/10 Excellent

Qamar, Springfield

Liked: Staff & service, amenities, property conditions & facilities
Over all it was ok.
Stayed 1 night in May 2023

2/10 Terrible

Mahmoud

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inconvenient mattress Rooms bad smell Bad groceries at the breakfast Room in- cleanness ….Etc Will never go there again
Stayed 2 nights in Mar 2023