Indoor pool, outdoor pool

Reviews of voco Bonnington Dubai, an IHG Hotel

5 out of 5
voco Bonnington Dubai, an IHG Hotel
Cluster J, Jumeirah Lakes Towers, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 565 out of 1002 reviews" "
Rating 8 - Good. 306 out of 1002 reviews" "
Rating 6 - Okay. 73 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ron, Hod Hasharon

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with family
Staff were amazing, lovely beds, so comfortable. Fab breakfast,
Stayed 4 nights in Dec 2023

10/10 Excellent

Farzana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, walking distance to the Marina and has some great dinning options within close proximity. The service was impeccable would visit again.
Stayed 7 nights in Dec 2023

10/10 Excellent

Lwanga, Harlow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool

4/10 Poor

mohammed

Stayed 1 night in Sep 2023

8/10 Good

Chuen Kiat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Liam

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location with a 5 min walk to the metro & 15 ins to the marina also good facilities close by including mcGettigans Irish bar next door with live music & good food .
Stayed 6 nights in Mar 2023
Response from Stephen Pinto on 11 Mar,2023
Dear Mr. Richard, Thank you for taking the time to tell us about your experience at voco Bonnington Dubai. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will allow us to serve you again in the future. Sincerely, Stephen Pinto Duty Manager

10/10 Excellent

Warren

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showers are very small for risk scraping your toes on the doors on entry/exit. No place to hang towels or laundry. Otherwise quiet nice.
Stayed 7 nights in Feb 2023
Response from Stephen Pinto on 22 Feb,2023
Dear Mr. Warran,Thank you for taking the time to tell us about your experience at voco BONNINGTON DUBAI. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will allow us to serve you again in the future. Again.Sincerely,Stephen PintoDuty Manager

8/10 Good

natallia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Location is not for walking
Highlights Sleep and comfort. The bed and bedding were great and gave me great rest after hours of travel. Bathroom was specious and well staffed with toiletries and bathrobes, towels. Staff and Services were friendly and helpful during check in. Opportunities to improve The only thing that i noticed is that theTV console furniture had some food stains from the previous guest, it was out of sight from the bed so did not bug me that much. But I the housekeeping might need to pay more attention to details. Location is not convenient to the airport, the uber ride turned out to be expansive. I chose this location because of its proximity to Dubai Marina, but getting to the promenade nearly impossible on foot.
Stayed 1 night in Jan 2023
Response from Stephen Pinto on 22 Feb,2023
Dear Ms. Natallia,Thank you for taking the time to tell us about your experience at voco BONNINGTON DUBAI. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope you will allow us to serve you again in the future. Again.Sincerely,Stephen PintoDuty Manager

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel - will definitely stay here again
Stayed 2 nights in Jan 2023
Response from Stephen Pinto on 9 Feb,2023
Dear Rohit,Thank you so much for being our valued guest and taking the time to share your experience. We are delighted to know that you had a great stay with us. Your appreciation is highly appreciated and will be shared with the team. We are looking forward to welcoming you back soon.Sincerely,Stephen PintoDuty Managervoco Bonnington Dubai

8/10 Good

Alexandre

Business traveller
Liked: Staff & service
Stayed 1 night in Jan 2023
Response from Stephen Pinto on 9 Feb,2023
Dear Alexandre,Thank you so much for being our valued guest and taking the time to share your experience. We are delighted to know that you had a great stay with us. Your appreciation is highly appreciated and will be shared with the team. We are looking forward to welcoming you back soon.Sincerely,Stephen PintoDuty Managervoco Bonnington Dubai

6/10 Okay

Hitesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Stephen Pinto on 9 Feb,2023
Dear Hitesh,Thank you so much for being our valued guest and taking the time to share your experience. We are delighted to know that you had a great stay with us. Your appreciation is highly appreciated and will be shared with the team. We are looking forward to welcoming you back soon.Sincerely,Stephen PintoDuty Managervoco Bonnington Dubai

10/10 Excellent

Ronen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Stephen Pinto on 9 Feb,2023
Dear Ronen,Thank you so much for being our valued guest and taking the time to share your experience. We are delighted to know that you had a great stay with us. Your appreciation is highly appreciated and will be shared with the team. We are looking forward to welcoming you back soon.Sincerely,Stephen PintoDuty Manager

10/10 Excellent

Chekesha

Stayed 4 nights in Sep 2022

8/10 Good

Alexandre

Stayed 10 nights in Sep 2022

10/10 Excellent

Zaruhi

Stayed 1 night in Aug 2022
Response from Stephen Pinto on 4 Sept,2022
Dear Ms. Zaruhi,Thank you so much for being our valued guest and taking time to share your experience. We are delighted to know that you had a great stay with us. Your appreciation is highly appreciated and will be shared with the team. We are looking forward to welcoming you back soon.Kind regardsStephen PintoDuty Manager

10/10 Excellent

Winston

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Stephen Pinto on 3 Sept,2022
Dear Mr. Winston,Thank you so much for being our valued guest and taking time to share your experience. We are delighted to know that you had a great stay with us. Your appreciation is highly appreciated and will be shared with the team.SincerelyStephen PintoDuty Managervoco Bonnington Dubai

10/10 Excellent

Constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the customer service and the hotel felt like home each time we’ve stayed. Asif is awesome and was so very helpful
Stayed 14 nights in Jul 2022
Response from Stephen Pinto on 28 Jul,2022
Dear Mr. Constance, Thank you so much for being our valued guest and taking time to share your experience. We are delighted to know that you had a great stay with us. Your appreciation is highly appreciated and will be shared with the team. We are looking forward to welcoming you back soon. Sincerely, Stephen Pinto Duty Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

SWEN, LONDON

Stayed 3 nights in May 2022

10/10 Excellent

Ivor Glyn

Liked: Cleanliness
Stayed 4 nights in May 2022

10/10 Excellent

Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo Hotel, boa área para passear, 5min para estação de metrô e pequeno almoço bem recheado
Stayed 4 nights in May 2022
Response from Stephen Pinto on 26 May,2022
Dear Mr. Israel Thank you so much for being our valued guest and taking time to share your experience. We are delighted to know that you had a great stay with us. Your appreciation is highly appreciated and will be shared with the team. We are looking forward to welcoming you back soon. Sincerely, Stephen Pinto Duty Manager

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay. Thank you for an amazing stay our first time in Dubai
Stayed 5 nights in Apr 2022
Response from Stephen Pinto on 26 May,2022
Dear Ms. Katie Thank you so much for being our valued guest and taking time to share your experience. We are delighted to know that you had a great stay with us. Your appreciation is highly appreciated and will be shared with the team. We are looking forward to welcoming you back soon. Sincerely, Stephen Pinto Duty Manager

10/10 Excellent

Anas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2022

10/10 Excellent

Fayze

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay here! Friendly staff.
Stayed 9 nights in Mar 2022
Response from Stephen Pinto on 26 May,2022
Dear Fayze Thank you so much for being our valued guest and taking time to share your experience. We are delighted to know that you had a great stay with us. Your appreciation is highly appreciated and will be shared with the team. We are looking forward to welcoming you back soon. Sincerely, Stephen Pinto Duty Manager

10/10 Excellent

Dilorom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Clean property
Stayed 7 nights in Mar 2022
Response from Stephen Pinto on 26 May,2022
Dear Mr. Dilorom Thank you so much for being our valued guest and taking time to share your experience. We are delighted to know that you had a great stay with us. Your appreciation is highly appreciated and will be shared with the team. We are looking forward to welcoming you back soon. Sincerely, Stephen Pinto Duty Manager

10/10 Excellent

Garland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I simply LOVE this place! I've stayed there 3 times now and I don't regret it. It's a bit far from the airport but I don't care. The service and quality makes up for it. The staff is SO friendly and they actually remembered me whenever I came back to the hotel.
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022

10/10 Excellent

Nilofar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and the staff are very accomodating. We have stayed here 3 times now, great location to stay at especially for how afordable it is.
Stayed 6 nights in Jan 2022
Response from Mohamed Ateeq on 12 Jan,2022
Dear Nilofar, Thank you for your amazing review about your recent stay at voco Bonnington Dubai. I am very pleased to read that you were happy with the quality of service and attention provided by our colleagues especially by our star Bassem. I have shared your comments with the team and they are happy to know that, you had a brilliant stay with us. We look forward to welcoming you back in the future. With best regards voco Bonnington Management

10/10 Excellent

Mayloren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great costumer service, and very clean . It was a wonderful experience.., !!!
Stayed 10 nights in Dec 2021
Response from Mohamed Ateeq on 13 Jan,2022
Dear Mayloren, Thank you so much for being our valued guest and taking time to share your wonderful experience. We are delighted to know that you enjoyed your stay with us. Your appreciation for our friendly team members, service and atmosphere is highly encouraging and will be shared with the team. We are looking forward to serve you shortly. With best regards voco Bonnington Management

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2022
Response from Mohamed Ateeq on 10 Jan,2022
Dear Guest, Thank you very much for sharing your valuable feedback. We are extremely happy to hear that you had a memorable experience. We are looking forward to welcoming you back at any time. With best regards voco Bonnington Management

8/10 Good

Ayah-Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Dec 2021
Response from Mohamed Ateeq on 10 Jan,2022
Dear Ms.Ayah, Thank you very much for sharing your valuable feedback. We are extremely happy to hear that you had a memorable experience. We are looking forward to welcoming you back at any time. With best regards voco Bonnington Management Mohamed Ateeq

6/10 Okay

Sohail

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Not a 5 star hotel, its 4 star for sure, so when booking know that you are not paying for 5 star!
Stayed 6 nights in Dec 2021
Response from Mohamed Ateeq on 10 Jan,2022
Dear Mr. Sohail, Thank you so much for being our valued guest and taking time to share your experience. I am very sorry to hear about the inconvenience you experienced during your stay. Please be assured that your feedback is very important and is shared with the respective teams to look into on urgent basis. I like to share with you that we always strive hard to achieve the best guest experience in all aspects of hospitality. We are looking forward to serve you again. With best regards voco Bonnington Management

10/10 Excellent

Omer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, great breakfast, pleasant pool
Stayed 10 nights in Dec 2021
Response from Mohamed Ateeq on 10 Jan,2022
Dear Mr. Omer, Thank you so much for being our valued guest and taking time to share your wonderful experience. We are delighted to know that you had a great stay with us. Your appreciation is highly appreciated and will be shared with the team. We are looking forward to serve you again. With best regards voco Bonnington Management

8/10 Good

Kendall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
I’ve lived across from the Bonnington for years. Due to a move, finally had a chance to stay there. Really nice room and good service. I’d stay again.
Stayed 1 night in Dec 2021
Response from Mohamed Ateeq on 10 Jan,2022
Dear Mr. Kendall, Thank you so much for being our valued guest and taking time to share your wonderful experience. We are delighted to know that you had a great stay with us. Your appreciation is highly appreciated and will be shared with the team. We are looking forward to serve you again. With best regards VOCO Bonnington Management

8/10 Good

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is about a 5-10 minute walk to the local train so easy access to places you would want to visit. Also in the quiet side, away from the tourism. The staff in the hotel was amazing! There was always staff to meet you or to answer your enquiries at the front office no matter the time of day or night.
Stayed 7 nights in Dec 2021
Response from Mohamed Ateeq on 10 Jan,2022
Dear Ms. Emma, Thank you so much for being our valued guest and taking time to share your wonderful experience. We are delighted to know that you had a great stay with us. Your appreciation is highly appreciated and will be shared with the team. We are looking forward to serve you again. With best regards VOCO Bonnington Management

4/10 Poor

Moe

Disliked: Cleanliness, amenities, property conditions & facilities
hotel was just ok.
Stayed 12 nights in Dec 2021
Response from Mohamed Ateeq on 10 Jan,2022
Dear Ms.Moe, Thank you very much for sharing your valuable feedback. We are extremely happy to hear that you had a memorable experience. We are looking forward to welcoming you back at any time. With best regards voco Bonnington Management Mohamed Ateeq

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Experience
When we arrived in Dubai, we originally stayed at the Signature Hotel and Apartments and Spa at the Dubai Marina. The stay was horrible that we decided to checked out early and transferred to Bonningtons. We are glad we did. Bonningtons was the best choice indeed. My overall stay at Bonningtons has been nothing but amazing. The staff has been very helpful starting from Steve at the check in who upgraded our room. Housekeeping staff Taqeer, Niasud and Sadehu always made sure our room is clean and we have everything we needed. Every morning at breakfast, Jessie always greeted us with friendly smile, professional service, and she always made sure we enjoy our breakfast. She offered us the best service no other restaurants can compare. The location of the hotel is perfect. Many restaurants nearby. The lake is also a stone throw away, making it perfect for the daily walk.
Stayed 7 nights in Dec 2021
Response from Mohamed Ateeq on 10 Jan,2022
Dear Ms.Victoria, Thank you very much for sharing your valuable feedback. We are extremely happy to hear that you had a memorable experience. We are looking forward to welcoming you back at any time. With best regards Bonnington Management Mohamed Ateeq Assistant Front Office Manager

8/10 Good

Frank

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Dec 2021
Response from Mohamed Ateeq on 10 Jan,2022
Dear Mr. Frank, Thank you very much for sharing your valuable feedback. We are extremely happy to hear that you had a memorable experience. We are looking forward to welcoming you back at any time. With best regards Bonnington Management Mohamed Ateeq Assistant Front Office Manager

10/10 Excellent

Waqar Syed Taus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very clean, friendly staff who are very accommodating. Could expand breakfast menu.
Stayed 1 night in Dec 2021
Response from Mohamed Ateeq on 10 Jan,2022
Dear Mr.Waqar, Thank you very much for sharing your valuable feedback. We are extremely happy to hear that you had a memorable experience. We are looking forward to welcoming you back at any time. With best regards Bonnington Management Mohamed Ateeq Assistant Front Office Manager

10/10 Excellent

DIGVIJAY

Stayed 2 nights in Dec 2021
Response from Mohamed Ateeq on 10 Jan,2022
Dear Mr.Digvijay, Thank you very much for sharing your valuable feedback. We are extremely happy to hear that you had a memorable experience. We are looking forward to welcoming you back at any time. With best regards Bonnington Management Mohamed Ateeq Assistant Front Office Manager

8/10 Good

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities
قيمة جيدة مقابل المال
فندق جيد جدا ويمر حاليا في مرحلة التجديد ذو موقع جيد ويعيبه عدم وجود شطاف في دورة المياة.
Stayed 3 nights in Dec 2021
Response from Mohamed Ateeq on 9 Dec,2021
Dear Khaled, Thank you for your feedback. We'll certainly look into the points you mentioned to see that they are addressed as soon as possible. We hope to see you again soon! All the best, Mohamed Ateeq Assistant Front Office Manager & the Bonnington Jumeirah Lakes Towers’ Management Team

2/10 Terrible

Mohammad Osman

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Mohamed Ateeq on 5 Dec,2021
Dear Mohammad, Thank you for your feedback. I was sorry to see that you did not fully enjoy your stay with us. We'll certainly look into the issues you faced to see that they are addressed as soon as possible. We hope to see you again soon! All the best, Mohamed Ateeq Assistant Front Office Manager & the Bonnington Jumeirah Lakes Towers’ Management Team

8/10 Good

Constance

Liked: Staff & service, amenities, property conditions & facilities
When you approach the building it’s clean and the hospitality is awesome
Stayed 5 nights in Nov 2021
Response from Mohamed Ateeq on 9 Dec,2021
Dear Constance, Thank you very much for your review! It was nice to see that you enjoyed your time here. We hope to see you again soon! All the best, Mohamed Ateeq Assistant Front Office Manager & the Bonnington Jumeirah Lakes Towers’ Management Team

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Mohamed Ateeq on 5 Dec,2021
Dear Mike, Thank you very much for your review! It was nice to see that you enjoyed your time here. We hope to see you again soon! All the best, Mohamed Ateeq Assistant Front Office Manager & the Bonnington Jumeirah Lakes Towers’ Management Team

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good to stay in Dubai
The Hotel is great. Location , food and amenities. Still the stuff need to be more helpful. Note: if u pay by credit card choose Dirham. Because i choose paid in dollars they charged me 9% rate difference. Unacceptable
Stayed 4 nights in Nov 2021
Response from Mohamed Ateeq on 5 Dec,2021
Dear Daniel, Thank you for your feedback. I was sorry to see that you did not fully enjoy your stay with us. We'll certainly look into the points you mentioned to see that they are addressed as soon as possible. We hope to see you again soon! All the best, Mohamed Ateeq Assistant Front Office Manager & the Bonnington Jumeirah Lakes Towers’ Management Team

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly
Just a very friendly, comfortable hotel to stay in for a few nights. I was 3 floors above the Irish bar which I thought may be a problem, but it was fine. All the staff were super friendly.
Stayed 5 nights in Nov 2021
Response from Mohamed Ateeq on 26 Nov,2021
Dear Stuart, Thank you very much for your review! It was nice to see that you enjoyed your time here. We hope to see you again soon! All the best, Mohamed Ateeq Assistant Front Office Manager & the Bonnington Jumeirah Lakes Towers’ Management Team

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good location, large clean rooms, great place to stay
Stayed 5 nights in Nov 2021
Response from Mohamed Ateeq on 24 Nov,2021
Dear Dave, Thank you very much for your review! It was nice to see that you enjoyed your time here. We hope to see you again soon! All the best, Mohamed Ateeq Assistant Front Office Manager & the Bonnington Jumeirah Lakes Towers’ Management Team

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Below average
Staff were not the best. The price doesn’t really reflect the quality of the experience. The beds are comfy and the rooms ok so it’s an ok place to sleep but the overall experience lacks especially the abilities of the staff to perform simple tasks.
Stayed 3 nights in Nov 2021
Response from Mohamed Ateeq on 18 Nov,2021
Dear Guest Thank you for your feedback. I was sorry to see that you did not fully enjoy your stay with us. We'll certainly look into the points you mentioned to see that they are addressed as soon as possible. We hope to see you again soon! All the best, Mohamed Ateeq Assistant Front Office Manager & the Bonnington Jumeirah Lakes Towers’ Management Team