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Reviews of White Horses by Everly Hotels Collection

3 out of 5
White Horses by Everly Hotels Collection
High Street, Rottingdean, Brighton, England

Reviews

8.2

Very good

Rating 10 - Excellent. 189 out of 519 reviews" "
Rating 8 - Good. 225 out of 519 reviews" "
Rating 6 - Okay. 77 out of 519 reviews" "
Rating 4 - Poor. 21 out of 519 reviews" "
Rating 2 - Terrible. 7 out of 519 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Disgraceful
The stay at this Hotel was good. The service by the staff was excellent but I really don’t know why because I found out that the Hotel is closing at the end of August 2023 for modernisation. The employees have been left in limbo without jobs apart from one person who has found employment. I think this is a very bad attitude from this hotel chain to not help these people to find other jobs. They have the cheek to say that when the hotel reopens there is a job for them. It’s an absolute disgraceful attitude by this hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Stayed 1 night in Aug 2023

10/10 Excellent

Martin

Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Stayed 3 nights in Jul 2023

8/10 Good

David E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right on the English Channel. The view off our balcony was very beautiful. It was a historical hotel which I liked very much.
Stayed 2 nights in Jul 2023

8/10 Good

Anne

Stayed 1 night in Jul 2023

6/10 Okay

Miss

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jane, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived from at 9am coming in on an overnight flight from the US (plus train into Brighton and bus to Rottingdean). The hotel staff graciously offered to get our room ready in an hour so we could get settled. The setting is picturesque, the town is tiny and quaint with lovely shops, cafes and pubs. The room was large and comfortable, the hotel food was great and reasonably priced, there’s a bus stop right outside the hotel door with frequent buses to Brighton. This was a completely random find via Google maps, looking to be close to Brighton but not right in the madness and we were so impressed, we can’t wait to go back!!
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Stayed 2 nights in Jul 2023

8/10 Good

Judy

Stayed 1 night in Jul 2023

8/10 Good

stuart

Liked: Staff & service, property conditions & facilities, room comfort
Happy
The service and food was good , great views from the balcony , the building is a bit tired and a window cleaner wouldn't go a miss but its getting a £6 million pound upgrade in August and i will definitely go back.
Stayed 2 nights in Jun 2023

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to go again
My mother took my 4yr old son and I for a couple of nights here as she had stayed before and loved it with my late father. Although the building is worn (it's being renovated at the end of Aug), the value for money is great, location is perfect, staff are lovely, bus stop right outside straight to Brighton, the room was big, the only complaint I really had was that the water wasn't cool/cold enough for washing. Honestly though, we loved it and can't wait to go back next year. Thank you to all the staff for a lovely few days
Stayed 2 nights in Jun 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very attentive staff
Stayed 1 night in Jun 2023

8/10 Good

AVRIL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very late arriving and the young man on reception phoned us to see if we were on the way. He waited to welcome us. Much appreciated. A phone number for the hotel would have been helpful!
Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Stayed 1 night in May 2023

2/10 Terrible

Scott

Stayed 1 night in Jun 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023

4/10 Poor

Terence

Disliked: Property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Alan

Short break
Stayed 1 night in May 2023

10/10 Excellent

Inga-Lisa

Stayed 1 night in May 2023

8/10 Good

Sarah

Stayed 1 night in May 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff warm & friendly
Stayed 5 nights in May 2023

6/10 Okay

SUZANNE

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Outside of property very off putting as shabby and neglected. Nice dining area and food as you would expect. Could do with some maintenance. Room comfortable and clean although toilet could do with a deep clean. Plenty of hot water Balcony very shabby. Could be a nice property if time and money spent on it. This was a business trip but I would be very disappointed if on a short break or holiday as nearly went somewhere else when I pulled up and saw it. Parking was free once registered.
Stayed 2 nights in May 2023

8/10 Good

Hafiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, amenities
Appalling condition of toilets. Moss growing along the back of the cracked porcelaine sinks. Inside doors of cubicles were black with uncleaned dirt. Cigarette butts and rubbish accumulated on sea facing balcony. Under sinks in bathroom filthy.
Stayed 1 night in Apr 2023

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Nicky

Stayed 1 night in Apr 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Alison

Stayed 1 night in Feb 2023

10/10 Excellent

Alexandra

Stayed 1 night in Feb 2023

10/10 Excellent

Robert

Stayed 1 night in Feb 2023

8/10 Good

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely hotel, great bed, big room, lovely aspect by the beach, super breakfast - all in all a super hotel BUT no heating in the room… it was very cold overnight!
Stayed 1 night in Feb 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and room.
Nice sized, clean room in a lovely pub. Close to Brighton with easy transport links. Great location.
Stayed 1 night in Jan 2023

10/10 Excellent

Dean

Stayed 1 night in Dec 2022

10/10 Excellent

Gillian

Stayed 1 night in Dec 2022

8/10 Good

Sue

Stayed 1 night in Oct 2022

8/10 Good

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Great views and friendly staff. Breakfast was delicious, the food was great. Could be updated and a lift would be nice.
Stayed 2 nights in Oct 2022
Response from Adam on 14 Oct,2022
I'm glad your experience at the White Horse was positive Esther. We look forward to welcoming you back!

10/10 Excellent

victoria

Stayed 1 night in Oct 2022
Response from Adam on 14 Oct,2022
Thanks for the score Victoria, you re welcome any time!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First. The really lovely team of staff. Every one of them helpful and attentive. Second the location in the heart of Rottingdean. Third the excellent bedroom with panoramic views and well furnished. Fourth the very convenient parking. Important for my wife who is presently on crutches . We shall certainly come again.
Stayed 2 nights in Sep 2022
Response from Adam on 14 Oct,2022
Wonderful review! Thanks Donald.

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with parking. Comfortable bed. Clean room with lovely sea view. Some areas of building a little tired. Plumbing occasionally noisy. Friendly staff and lovely breakfast.
Stayed 1 night in Sep 2022
Response from Adam on 14 Oct,2022
We appreciate the feedback Lawrence, thanks.

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Adam on 14 Oct,2022
Thanks for the positive review, Vicky. We are glad that you enjoyed your stay.

8/10 Good

GERMANO

Stayed 2 nights in Aug 2022
Response from Adam on 17 Oct,2022
Thanks for taking the time to leave feedback GERMANO. We're glad that you enjoyed your visit.

10/10 Excellent

thomas

Stayed 3 nights in Aug 2022
Response from Adam on 24 Aug,2022
Thanks for the feedback Thomas, I'm glad that you had a pleasant stay.

8/10 Good

Diane

Stayed 3 nights in Aug 2022
Response from Adam on 24 Aug,2022
We appreciate you taking the time to leave feedback Diane, thanks.

2/10 Terrible

peter

Disliked: Staff & service, property conditions & facilities
Poor service and way to expensive. 5 star prices for 1 star service.
Stayed 1 night in Aug 2022
Response from Adam on 24 Aug,2022
Sorry to hear that didn't enjoy your stay with us. Thanks for taking the time to leave your feedback though.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for Pride and really enjoyed it, had a view of the beach and the sea. Easily could get the bus to and from Brighton from the stop just outside the hotel. Really quiet location. Breakfast was excellent with very friendly and helpful staff. Free parking which was very handy. The room itself was large and had everything we needed. We have both said that we would stay there again.
Stayed 3 nights in Aug 2022
Response from Adam on 24 Aug,2022
Thanks for the review Rebecca, come back soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort
Great setting but noisy!
The room was large clean and comfortable, the bathroom could really do woth some tlc! There was a portable freezer parked outside our room whichnwas very loud all night. The beach was very close and the breakfast was good value for money.
Stayed 2 nights in Aug 2022
Response from Adam on 9 Aug,2022
We've glad that you enjoyed your stay Sarah. Please come again!

6/10 Okay

Natalie

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities
Very basic hotel, but ok for someone not too fussed. I loved the fact you could take a dog. Terribly shabby service though, struggled with much luggage in front of five staff, asked for help and got mine until I was 3/4 of the way to the room. Asked for a taxi and whilst it was called no one told me it was there waiting at the side so I waited at the front and it left. Really appealing service at the bun restaurant too.
Stayed 1 night in Aug 2022
Response from Adam on 9 Aug,2022
We regret that the service wasn't up to scratch during your visit with us - I understand that the 7th was a particularly busy day but nonetheless we will raise these issues with the team on duty that day.

10/10 Excellent

T.Weeks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely little spot to stay at, staff were very friendly and helpful.
Stayed 5 nights in Jul 2022
Response from Adam on 9 Aug,2022
I'm very pleased that you enjoyed your visit - and thanks for taking the time to leave your feedback.