4/10 Poor
George
10 Mar,2024
Liked: Staff & service
Disliked: Cleanliness
When arrived in my room late in the evening after a long and happy day in edinburgh visiting a relative, I was confronted with an unmade, apparently already slept in pod. This was most distressing and annoying. With no reception to complain about this, I decided to sleep in the adjacent, unslept in pod. However, then in the morning I awoke to find my locker had been locked out during the night and I could not access my clothes and belongings! All of this hassle and stress meant I didn't get a win of sleep. On the plus side, when I called the helpline via Whatsapp, the problems with my locker were fixed quite quickly by the support worker, who was also very patient, polite and kind. So it's hard to give an unbiased report on my stay due to those issues - might be ok for someone else. In conclusion, this hostel will not be my first choice for somewhere to stay when I'm next in Edinburgh.
George
Stayed 1 night in Mar 2024