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Reviews of Green Valley Motel

2.5 out of 5
Green Valley Motel
4109 Parkway, Pigeon Forge, TN

Reviews

7.6

Good

Rating 10 - Excellent. 371 out of 1168 reviews" "
Rating 8 - Good. 391 out of 1168 reviews" "
Rating 6 - Okay. 190 out of 1168 reviews" "
Rating 4 - Poor. 119 out of 1168 reviews" "
Rating 2 - Terrible. 97 out of 1168 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chelsie

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Front desk on 25 Mar,2024
Thank you for the review and for staying with us! Hope to see you soon!

10/10 Excellent

Juan, Canton

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Front desk on 24 Mar,2024
Thank you for staying with us and hope to see you again soon!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and location. Only thing that would make it better if easier to reach front desk staff.
Stayed 1 night in Mar 2024
Response from Front desk on 24 Mar,2024
Thank you for staying with us and hope to see you again soon!

4/10 Poor

Gary

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room did not resemble the online pics. There was a bad bathring in tub moldy showershower curtain torn lamp shade and dust around the walls where carpet was not vacumed
Stayed 3 nights in Mar 2024
Response from Front desk on 24 Mar,2024
Hello,We are sorry you had bad experience. If you would have came to the office soon as you checked in we could have refunded your money immediately. Always, let the front desk know and we take care of any issues that may arise. Thank you for staying.

10/10 Excellent

Chasity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean. Convenient location. Nice staff
Stayed 2 nights in Mar 2024
Response from Front desk on 24 Mar,2024
Thank you for staying with us and hope to see you again soon!

8/10 Good

Justin

Travelled with family and small children
Liked: Staff & service
Great price the rooms were good for the price. I wish they would have came in to make bed is the only thing hot showers bathroom was clean would stay again
Stayed 3 nights in Mar 2024
Response from Front desk on 24 Mar,2024
Thank you for staying with us and hope to see you again soon!

2/10 Terrible

warren

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very outdated and dirty. Dirty furniture with ripped fabric,dirty and unpainted walls, the very small shampoo had been used. Overall just very dirty for a hotel in the US
Stayed 1 night in Mar 2024
Response from Front desk on 24 Mar,2024
Hello,We are sorry you had bad experience. If you would have came to the office soon as you checked in we could have refunded your money immediately. Always, let the front desk know and we take care of any issues that may arise. Thank you for staying.

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front desk on 24 Mar,2024
Thank you for staying with us and hope to see you again soon!

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness
Called and requested first floor due to we are both handicapped and can barely walk let alone drag suitcases up ramps 2 or 3 floors. We were given 2nd floor room across a breezeway and down part way. We could hardly do it. I have COPD and the walking caused extreme distress. In addition have very bad back and knees. My hubby has Alzheimer’s and a Walker. Nothing about room is handicapped friendly
Stayed 2 nights in Mar 2024
Response from Front desk on 24 Mar,2024
Hello,We are sorry you had bad experience. We were busy during the time you stayed. We always try to accommodate our guests best we can. Please call next time you make reservation at least a week in advance and we will do our best to get you on ground floor. Thank you!

8/10 Good

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here 4 times now and we love it! The staff are amazing and so personable.
Response from Front desk on 24 Mar,2024
Thank you for staying with us and hope to see you again soon!

10/10 Excellent

Tim

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it
Stayed 1 night in Mar 2024
Response from Front desk on 24 Mar,2024
Thank you for staying with us and hope to see you again soon!

10/10 Excellent

Tim

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 2 nights in Mar 2024
Response from Front desk on 24 Mar,2024
Thank you for staying with us and hope to see you again soon!

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The office staff were very accommodating when I asked to switch to a room with a chair and ottoman because I am pregnant and unable to sleep in the bed due to horrible hip pain. He didn't hesitate to find a room for me to be comfortable. Will definitely be staying here again.
Stayed 1 night in Mar 2024
Response from Front desk on 24 Mar,2024
Thank you for staying with us and hope to see you again soon!

4/10 Poor

Ronald

Travelled with partner, Travelled with group
Disliked: Amenities
The Green Valley Motel in Pigeon Forge, TN is a run down, 2 star at best, low budget facility.
Stayed 6 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review. We are in the processing of remodeling and having the carpets deep cleaned etc. Thank you for staying with us!

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

10/10 Excellent

Timothy

Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

8/10 Good

Savannah

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

6/10 Okay

SARAH

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review. We are in the processing of remodeling and having the carpets deep cleaned etc. Thank you for staying with us!

2/10 Terrible

Yuhui

Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review. We are in the processing of remodeling and having the carpets deep cleaned etc. Thank you for staying with us!

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities
The room we were assigned was very dirty, specifically the bathroom and sheets. It looked like the room had not been cleaned in days. In general the room was very deteriorated, broken furniture, worn or patched paint on the walls, rust stains on the bathroom floor. Additionally, the hotel is listed as pet friendly, but it does not say in any of the available descriptions that they do not accept cats.
Stayed 4 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review. We are in the processing of remodeling and having the carpets deep cleaned etc. Thank you for staying with us!

6/10 Okay

Brian

Liked: Cleanliness, staff & service, amenities
We did enjoy our stay at the Green Valley motel. However we were disappointed with our bathroom in #103. The tub had what appeared to be black mold in the bottom of the tub & there was definitely black mold on the shower curtain. Also, please in stall a ceiling vent for that bathroom. Getting these thing's done would make a big difference!
Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review. We are in the processing of remodeling and having the carpets deep cleaned etc. We will definitely take a look at 103! Thank you for staying with us!

6/10 Okay

FELIZ

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
They do not have room service and front desk only available limited time
Stayed 11 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review. We are in the processing of remodeling and having the carpets deep cleaned etc. Thank you for staying with us!

6/10 Okay

Terry

Stayed 2 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

6/10 Okay

Lisamarie

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
While tbe staff was super friendly and the price reasonable, the office was the only portion that was truly up to par. There were no bugs and the carpet and beds were indeed clean. But there were other things that showed how badly in need of repair this is. The parking is inadequate at best and the noise form the race track next door was excessive. It was fine for one night as a last minute thing with no other options..bu ti honestly wont do it again.
Stayed 2 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review. We are in the processing of remodeling and having the carpets deep cleaned etc. Thank you for staying with us!

10/10 Excellent

JOHN, BALTIMORE

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

8/10 Good

Amanda

Stayed 5 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Cheap and clean but not great service
At this price point, I don’t expect much. I did see workers putting brand new toilets in the adjacent rooms so they do seem to be updating. The furniture and doors had several dings and scratches so hopefully they will update those next. The reason for the bad review is that they only had two bath towels per room and they were quite small. They don’t have housekeeping while you’re there so you have to ask the front desk for them. However, when my husband went to get some they would only give him one towel per room. There were 6 of us staying for 6 nights and all of the guests were listed in the rooms. I went back for extras but was told that we couldn’t have any more. However, the worst part was that on the day of check out, we heard a loud knock at the door. When I opened it, there was a lady from the front office asking if we were leaving. Check out is 11. She came at 10:28 and then stood outside our door for another 10 minutes waiting on us to leave. Before we were out of the parking lot, a worker went into the first room and then walked to the other room right after. I’m assuming to make sure we didn’t damage anything before we left. The workers throughout the week seem to be the family that owns it. However, there is a part time lady who checked us in and she was great! She was very sweet and informative.
Stayed 6 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review. We are in the processing of remodeling and having the carpets deep cleaned etc. Sorry that housekeeping came early before 11. We will talk to them about that. Thank you for staying with us!

10/10 Excellent

Roy

Stayed 3 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

10/10 Excellent

Suzanne

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can watch the race track next door.
Stayed 2 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

4/10 Poor

Dennis

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Typical flea bag
No soap, no linen bags, no hair dryer. Looks like something from the late 70’s or 80’s that has never been remodeled
Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review. We are in the processing of remodeling and having the carpets deep cleaned etc. Thank you for staying with us!

6/10 Okay

Bryan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Oct 2023
Response from Front desk on 3 Feb,2024
Thank you for the review. We are in the processing of remodeling and having the carpets deep cleaned etc. Thank you for staying with us!

10/10 Excellent

Caden

Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

10/10 Excellent

Larry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front desk on 15 Dec,2023
Thank you for the review. Hope to see you again soon)

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Front desk on 15 Dec,2023
Thank you for the review. Hope to see you again soon)

4/10 Poor

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
I've stayed at low cost motels/hotels before. I knew what I was going into. Check-in was easy the front desk was kind and helpful. However, there were several glaring problems overall. - Portions of the drywall were damaged or had holes from previous mounting screws. - The electrical outlets were not secure in the wall at the bathroom sink. - The complimentary soaps and lotions while nice to have, but were old or previously used. There was crust around the cap of the shampoo bottle. - There was was a tub/shower with a curtain, but the only option was a shower. There was no way to plug the drain to take a bath in the tub. - The drain on the shower was also barely functioning. After a few minutes in the shower there was at least 1-2 inches of water filling the tub. - The alarm clock had built-in USB charging ports and receptacles which was nice to have. However, many of the buttons for setting the clock or alarms were broken off and unusable. - The deadbolt for the door barely turned when securing the door. The bolt engaged with the door frame, but that's not how deadbolts are supposed to work. It could have been easily defeated. - The parking was a mixed bag there were spaces further away from the rooms and a few parallel spots in front of that building. However there is a single lane road near the parallel spots that goes around the building next-door with no traffic markings indicating direction and it is a blind turn into this road from the main motel parking.
Stayed 2 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review. We are in the processing of remodeling and having the carpets deep cleaned etc. Thank you for staying with us!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was friendly. Manager was considerate and helpful.
Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property could do with some maintenance upgrades like the bathroom, which is natural wear and tear over time, but overall, it was VERY CLEAN, priced appropriately, and staff was friendly! As long as a property is clean, I am happy! I would stay here again the next time I'm in this area.
Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

6/10 Okay

Kelly

Just adequate for what we needed.
Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review. We are in the processing of remodeling and having the carpets deep cleaned etc. Thank you for staying with us!

2/10 Terrible

Mitzi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy!
This is one of those things of..you get what you pay for. The room was very old and dirty. A little elbow grease could go a long way. The walls are filthy. I used a makeup wipe to wipe down the wall by the bathroom sink and this made it look much better. There were stained sheets with holes in them. There was dog fur all over the blanket. I know that it is a pet friendly place, but that doesn't mean you leave furballs in the rooms. There is a sign at checkin that says that they are short staffed, so you will not receive housekeeping. I was there with family that had to have a pet friendly place or I would have insisted on a refund and went elsewhere. We definitely left it cleaner than we received it. I have been coming to Pigeon Forge for about 40 years and this is by far the dirtiest place I have ever been there. If you can avoid this place, do so!
Stayed 2 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review. We are in the processing of remodeling and having the carpets deep cleaned etc. Thank you for staying with us!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location Friendly staff
Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

10/10 Excellent

Bobbye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

10/10 Excellent

Holley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was clean, bed was comfortable. Thatvis what matters to us. We had a great stay and will book again. If you are looking for a clean comfortable place to sleep, this is perfect.
Stayed 2 nights in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)

10/10 Excellent

edna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Front desk on 3 Feb,2024
Thank you for the review and hope to see you again soon)