Interior

Reviews of Cititel Express Penang

3 out of 5
Cititel Express Penang
123, Lebuh Noordin, George Town

Reviews

7.8

Good

Rating 10 - Excellent. 86 out of 293 reviews" "
Rating 8 - Good. 137 out of 293 reviews" "
Rating 6 - Okay. 36 out of 293 reviews" "
Rating 4 - Poor. 22 out of 293 reviews" "
Rating 2 - Terrible. 12 out of 293 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Choa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dato' Tony Goh on 26 Jan,2024
We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at The Wembley - A St Giles Hotel, Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing The Wembley - A St Giles Hotel, Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.

8/10 Good

ANDREW

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff approachable and helpful. Overall, value for money. I liked the multistorey car park, as it was not on street level. Location was good.
Stayed 2 nights in Dec 2023
Response from Dato' Tony Goh on 29 Dec,2023
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our front desk staff approachable and helpful, and we appreciate your kind words about the overall value for money.We are delighted that you enjoyed the convenience of our multistory car park and found the location to be good. Your feedback is valuable to us, and it motivates our team to continue providing excellent service.We value your input and strive to make every guest's experience enjoyable. Once again, thank you for choosing us, and we look forward to welcoming you back for another positive stay in the future.

6/10 Okay

M S

Business traveller
Disliked: Staff & service
Small clean room with a small price
This is a reasonably priced accommodation in a good location. The rooms are tiny, but clean and well maintained. Housekeeping is limited to every other day.
Stayed 2 nights in Dec 2023
Response from Dato' Tony Goh on 22 Dec,2023
Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you found our accommodation reasonably priced and appreciated the good location. Your acknowledgment of our clean and well-maintained rooms is also greatly appreciated.We understand that the limited housekeeping schedule may have impacted your experience, and we appreciate your understanding in this matter. We strive to balance cleanliness and guest comfort, and your feedback is valuable in our continuous efforts to enhance our services.We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

DOREEN CHAI LIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Dato' Tony Goh on 22 Dec,2023
We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at Cititel Express Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing Cititel Express Penang for your recent stay.

4/10 Poor

Thuy, Houston

Travelled with partner
Disliked: Staff & service, amenities
Room is very small. Noise can be heard from the hall, street 18 floor below, and loud machine running noise at midnight inside the building. Fool smell from the rack holes right below the bidet spray and all over the bathroom to my bed. Had to close the bathroom door when sleep but still smell it. Seems like the room next door shares the same toilet pipe that the flushing toilet water can be heard running thru the pipe on this side. I had to hurry check out as early as 5AM just to get out of it.
Stayed 1 night in Dec 2023
Response from Dato' Tony Goh on 11 Dec,2023
We deeply appreciate your detailed feedback, as it helps us pinpoint areas for improvement. Rest assured, we are actively working on enhancing soundproofing measures, addressing plumbing concerns, and implementing measures to eliminate any unpleasant odors. Your early check-out experience is not reflective of our standard service, and we sincerely apologise for any inconvenience caused. We value your patronage and would be honoured to have the opportunity to welcome you back, ensuring a more enjoyable and comfortable stay. Please allow us another chance to exceed your expectations. Thank you for bringing these matters to our attention.

10/10 Excellent

P G

Stayed 2 nights in Nov 2023
Response from Dato' Tony Goh on 11 Dec,2023
We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at Cititel Express Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing Cititel Express Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.

8/10 Good

Jui Yi

Stayed 1 night in Nov 2023
Response from Dato' Tony Goh on 20 Nov,2023
Thank you for your recent stay with us. We're delighted that you had a pleasant experience. Your feedback is valuable, and we appreciate your time. We look forward to hosting you again during your next visit.

6/10 Okay

Chew Yong

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Dato' Tony Goh on 23 Oct,2023
We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at Cititel Express Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing Cititel Express Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

su

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Tony Goh on 13 Oct,2023
Thank you for your positive feedback and good rating! We're delighted to hear that you had a pleasant experience during your stay with us. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and it's always rewarding to know that our efforts are appreciated.We look forward to welcoming you back in the future and providing you with another excellent experience. Thank you for choosing our hotel!

10/10 Excellent

BIK KUEN Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services, convenient location for assess different places by walking distance
Stayed 2 nights in Aug 2023
Response from Tony Goh on 21 Sept,2023
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an excellent experience during your recent stay at our hotel.It's wonderful to know that you found our services to be excellent and that our hotel's location was convenient for accessing various places within walking distance. We take great pride in providing our guests with a comfortable and enjoyable stay, and your positive comments are a testament to our commitment to excellence.Your feedback is highly appreciated, and it motivates our team to continue delivering top-notch service to all our guests. We look forward to welcoming you back in the future and providing you with another memorable stay.If you have any further comments or suggestions, please feel free to share them with us. Your input is valuable in helping us improve our services.Thank you once again for choosing to stay with us, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

koh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple roo.
Stayed 4 nights in Aug 2023
Response from Tony Goh on 21 Sept,2023
Thank you for your positive rating of our hotel! We are thrilled to hear that you had a great experience during your stay.If you have any additional comments or suggestions that you'd like to share to help us improve further, please feel free to do so. Your feedback is invaluable to us, and we're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back in the future for another wonderful stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Penang stay in Cititel Express in year 2023
Overall is perfect, location wise and the front desk staff is helpful and cheerful. Except for the room cleaning is happened only two days once. During my 5 days 4 night stay only tidy up the room once. Another issue is the central air-conditioning, it seems like is over-usage by the hotel guest, it quite stuffy during the mid-night. Lastly is the pillow quite soft and wear and teared, could not support the neck and head in proper position. Lucky housekeeping has the additional pillow to provide. Finally is just a qurious query why some of the vacant room's door is not close completely? Morning, afternoon, evening is still the same status, it make me quite worry and scary feelings. i did inform the front desk, but no action has been taken.
clear sky view from  Presgrave street hawker centre ....
another angle view from Hin Bus Depot .....
Stayed 1 night in Aug 2023
Response from Tony Goh on 21 Sept,2023
Thank you for choosing to stay at our hotel and for sharing your detailed feedback with us. We genuinely value your input, as it allows us to continually improve our services and provide a better experience for our guests.We are delighted to hear that you found our location ideal and our front desk staff helpful and cheerful. We take great pride in our team's commitment to guest satisfaction, and it's always rewarding to receive such positive comments.We apologize for the housekeeping oversight during your stay. This does not meet our usual high standards, and we appreciate your patience and understanding. We will address this issue with our housekeeping team to ensure that room cleaning occurs more consistently.Regarding the central air conditioning, we regret any discomfort you experienced. We will look into optimizing its usage to provide a more comfortable atmosphere for our guests, especially during the night.We are grateful that our housekeeping team was able to provide you with an additional pillow to enhance your comfort. Your feedback regarding the pillow's condition has been noted, and we will take steps to ensure that our pillows are in better condition for future guests.Your concern about some vacant room doors not closing properly is a matter of great importance, and we appreciate you bringing it to our attention. We will investigate this issue immediately to ensure the safety and security of our guests.We apologize for any inconvenience you experienced when reporting these issues to the front desk, and we will review our internal communication procedures to prevent similar occurrences in the future.Once again, thank you for your valuable feedback. We hope you will consider staying with us again in the future, and we assure you that we will work diligently to address these concerns and provide you with a more enjoyable stay.

8/10 Good

Cheoh Wang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a pleasant stay. Standard Toiletaries are provided will be best.
Stayed 3 nights in Jul 2023

8/10 Good

Poh Chin christo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room service only on alternate days. Free water arent able to be plenish daily. Same for toilet rolls & tissue paper. Have to get room service. Room is clean. Walkable to shopping ctrs & street hawkers. Linked to the wembley with good massage svc at its level 11
Stayed 3 nights in Jun 2023

10/10 Excellent

Rima prihatin n

Liked: Cleanliness, staff & service, property conditions & facilities
Design
Stayed 4 nights in Jun 2023

6/10 Okay

FARVINNISA

Exhaust doesn’t work. Stinks the room. Parking ticket never works. Always have to go to front desk to get it replaced.
Stayed 2 nights in Jun 2023

8/10 Good

FARVINNISA

Travelled with family
Liked: Cleanliness
Nice hotel, clean and friendly staff. Main problem is parking ticket. Every time it will say faulty and have to go to front desk to get it replaced. Front desk is only open 9am to 9pm. Beyond these hours, have to go to adjacent Wembley Hotel front desk. Room a bit small but beds are comfortable. The washroom exhaust was not working, apparently the hotel was having some issues with it. So it’s a bit uncomfortable to use. Each time after housekeeping, need to ask for third towel as there were three of us and had to call the front desk multiple times and wait about 20 minutes to get one. Otherwise location is great, walking distance to KOMTAR, 1st Avenue and Georgetown overall. Good price- was $40 Canadian per night and nice hotel.
Stayed 4 nights in May 2023

6/10 Okay

Lee

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The plus point of this hotel is location.
Total stayed 6 nights, 2 separate booking 4n + 2n 2nd day - got locked out fm my own room 3rd day - rushing out for my mum funeral, safe cant open. Lame reason was too many stuff in the safe (1 laptop, 1 ipad, 2 passports & prayer red pkts) 5th day - returned fm tiring prayer, got locked out fm room again. Reason was I supposed to checkout. I already extended & paid tourism tax on 2nd day of my stay
Stayed 4 nights in Mar 2023

8/10 Good

Suw Kunn

Liked: Staff & service, property conditions & facilities
Clean and convenient location for transport and food. Check in at St Giles Hotel instead.
Stayed 5 nights in Mar 2023

6/10 Okay

Bennett

Disliked: Cleanliness
Bed sheet not changing and noisy rooms.
Stayed 15 nights in Mar 2023

8/10 Good

Chee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2023

4/10 Poor

Su-Ling Irene

Disliked: Amenities
Expedia room rate charged was higher than the hotel standard rack rate.
Stayed 2 nights in Mar 2023

10/10 Excellent

Mohamad Rasydi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Feb 2023

4/10 Poor

seng eu

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
noisy dirty
Stayed 3 nights in Jan 2023

10/10 Excellent

Akbal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to most locations and easily accessible. Restaurants nearby and all amenities in room working and clean.
Stayed 3 nights in Jan 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Sudrajat

6/10 Okay

Josephine

Business traveller
Staff need to improve their service level.

8/10 Good

Faridah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special

6/10 Okay

Wei Shung

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Bad housekeeping.
Rooms are small with basic amenities, ok for the price paid. Housekeeping quality is doubtful as a bed sheet with obvious stain mark was not replaced, only flipped around. This is unacceptable. Lobby is confusing, as it is shared with Wembly St. Giles, and no clear signs on where to go to lobby. At level 19, there was even two mushrooms that popped out between teh wall and the floor along the corridor.
Stayed 4 nights in Dec 2022

4/10 Poor

Chee Seong

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non Return Back Hotel
The hotel lobby staff is not available due to water licking at the lobby hall. Bedsheet is dirty. No room services.
Stayed 2 nights in Dec 2022

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Decent stay
I booked this hotel due to its proximity to KOMTAR bus terminal for convenience of my Penang Bridge International Marathon travel. Room was quite small but facilities were good. Check in/out had to be done at The Wembley’s lobby. No free breakfast was included in my package.
Street view
Front view
Night view
Wash room
Stayed 3 nights in Dec 2022

4/10 Poor

SIVAKUMAR

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room bedsheets was dirty.. Aircond not cold enough.. Check in Lobby was far from hotel entrance.. Last stay was good which is before covid.. This time disappointed.

8/10 Good

Jui Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Lee

Stayed 3 nights in Nov 2022

8/10 Good

Pei Lian

Stayed 2 nights in Oct 2022

4/10 Poor

Choon hock

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room too small
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A satisfied and pleasant stay.
The room is very grand, I was given the highest floor as i requested. The receipt provides a professional service. There are 2 things I would like to highlight. 1> I found missing of toothbrush set 2> The breakfast in the cafe (Cititell express) some how is not up to the standard, it is not worth the money pay for. 3> Sound proof was not good, I can hear the sound of my neighbour every time they open and close the door. However, these small matters does not stop me from coming back to Cititell Express again.
Stayed 1 night in Sep 2022

4/10 Poor

Eng Hee

Business traveller
Disliked: Staff & service
bad Experience stay
Very trouble to walk around to check in and back to hotel, and the service is slow and very bad experience
Stayed 2 nights in Aug 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Encounter worst ever check-in in a hotel. No front office reception and need to go all the way to the other hotel St Giles to check in – very bad impression After check-in requested some bar soap and paper slippers which it’s normally complimentary for in-house guests. But the housekeeping said guests need to pay RM3 per pair. This is outrageous. Other notifiable bad points of this hotel are stated below, kindly buck up or request Hotel.com to delist or don’t recommend this hotel in the future. - Dirty bed linen - with bloodstains - Dirty towels - Toilet basin clogged - Air con not cold and it cannot be controlled - Room is very tiny – not suitable for overseas guests if they have big luggage - Entrance of this hotel doesn’t look like a hotel. - Boring TV channels - The only good point is the location
Stayed 2 nights in Aug 2022

8/10 Good

Azlan

Stayed 1 night in Aug 2022

8/10 Good

Chu

Stayed 2 nights in Aug 2022

6/10 Okay

Lee

Stayed 1 night in Jul 2022

10/10 Excellent

AH WENG

Stayed 1 night in Feb 2022
Response from Tony Goh - General Manager on 15 Feb,2022
Thank you so much for the feedback! I am glad that you enjoy staying at our hotel. We sincerely looking forward to serving you again in the near future. Stay Safe.

2/10 Terrible

Mandip

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Expensive and no comfortable room
Very disappointed with the size of room and facilities inside , lift area was so dirty . Reception is closed . No breakfast , compare with cost facility and comfort is not there .
Stayed 2 nights in Jan 2022
Response from Tony Goh - General Manager on 7 Feb,2022
Thank you so much for the feedback! First of all, I would like to apologize for the inconvenience you faced during the stay. Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe.

10/10 Excellent

Margaret Gereta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 1 night in Feb 2022
Response from Tony Goh - General Manager on 4 Feb,2022
Thank you so much for the feedback! I am glad that you enjoy staying at our hotel. We sincerely looking forward to serving you again in the near future. Stay Safe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient friendly staff
We had an issue in that the room aircon wasn't working, the friendly and efficient staff quickly showed us not one but two different rooms and gave us the choice, Ms Ng was in particular very friendly, helpful and efficient, there was no frustration with our request to change rooms and the staff could not have done more to help.
Stayed 2 nights in Jan 2022
Response from Tony Goh - General Manager on 4 Feb,2022
Thank you so much for the feedback! I am glad that you enjoy staying at our hotel. We sincerely looking forward to serving you again in the near future. Stay Safe.

8/10 Good

Teo

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
i found the towel we use got smelly. please improve on it. overall are ok
Stayed 1 night in Jan 2022
Response from Tony Goh - General Manager on 4 Feb,2022
Thank you so much for the feedback! Rest assured that your feedback has been forwarded to the respective department and corrective actions have been implemented accordingly. We sincerely looking forward to serving you again in the near future. Stay Safe.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Tony Goh - General Manager on 26 Jan,2022
Thank you so much for the rating! We sincerely looking forward to serving you again in the near future.

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Tony Goh - General Manager on 7 Jan,2022
Thank you so much for the feedback! I am glad that you enjoy staying at our hotel. We sincerely looking forward to serving you again in the near future. Stay Safe.