Outdoor pool, pool umbrellas, pool loungers

Reviews of G Hotel Kelawai

5 out of 5
G Hotel Kelawai
2 Persiaran Maktab, George Town, Penang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 642 out of 1000 reviews" "
Rating 8 - Good. 299 out of 1000 reviews" "
Rating 6 - Okay. 39 out of 1000 reviews" "
Rating 4 - Poor. 12 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent business hotel. No kids which is nice. Travelling with young children can book sister hotel next-door called G Hotel Gurney.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024

10/10 Excellent

Chek-Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost all the hotel staff I came across at G Kelawei were so friendly and helpful in my 3 week’s stay there . There are two slight unpleasant experiences I would like to mention . I’m sure they could be rectified with very little effort I would have thought : 1. The bath towels didn’t smell as fresh as it should . 2. The ventilation in the lift could be more effective. It’s a very hot and humid town and people do sweat … I enjoyed staying at the G Kelawei very much otherwise .
Stayed 21 nights in Feb 2024

8/10 Good

Lau Kooi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and next to two shopping center.
Stayed 2 nights in Mar 2024

10/10 Excellent

Logeswarri, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Rooms were clean and in good condition. Location wise, it’s very accessible.
Stayed 3 nights in Feb 2024

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, great hotel. Highly recommend!
Stayed 2 nights in Feb 2024

10/10 Excellent

Wei, North York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
property maintains in very condition.
Stayed 7 nights in Feb 2024

10/10 Excellent

HUALAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jordy provided excellent service in the executive lounge
Stayed 3 nights in Jan 2024

8/10 Good

Thomas, Laguna Niguel

Business traveller
Liked: Cleanliness, amenities
Overall a nice hotel. Not a true 5 star hotel but a good 4 star hotel. Close to Georgetown. About a 5-10 min grab ride away.
Stayed 1 night in Jan 2024

8/10 Good

Thomas, Laguna Niguel

Business traveller
Liked: Cleanliness, amenities
Not sure about the VIP upgrade. They did not let me know of this. I usually stay at this hotel when in Penang. The room is large and designed well. Breakfast is OK but could be better. Pool is nice but there are issues with maintenance. I would say a good 4 star hotel--not a 5 star.
Stayed 3 nights in Jan 2024

10/10 Excellent

Net

Stayed 2 nights in Jan 2024

10/10 Excellent

Svetlana

Travelled with partner
Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and fabulous staff. I booked in here as it was close to the hospital, where my husband had been admitted. The staff were so helpful and supportive during this time and I am so thankful. My room was fantastic and so comfortable. Although I didn’t use the pool, it looked lovely. Breakfast was also great.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nurliyana Mohammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, facilities and view. walking distance to Gurney Mall and the hawker centre.
Stayed 1 night in Dec 2023

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team of staff & amazing location. Notable mention is the hotel gym facility, it’s 24 hours and it is well maintained. Overall, very satisfied with my stay.
Stayed 3 nights in Dec 2023

4/10 Poor

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, unprofessional, rude Manager
I’ve stayed at The G Kelawai many times for business, I usually stay one to two weeks at a time. The employees have a great attitude and make you feel welcomed. This morning I had a very unpleasant experience during checkout, frankly I couldn’t believe it. I originally booked an executive room for one week on the G’s website, then I decided to book a second week and this time Hotels.com had a better deal. So I booked it through them instead, paying up front for the second week. The hotel informed me I would need to get a new set of keycards for my second week, no big deal… I switched them out and enjoyed the second week. Upon check out this morning the manager James informed me I did not pay for my first weeks stay, and that I owed the hotel $4600 ringgits and he was extremely rude and when I tried to explain to him I needed to check my credit card, he again rudely interrupted me and talked right over the top of me. I attempted to show him my credit card statement, he wasn’t having it. In a lobby with other customers and employees James treated me like a criminal. I was extremely upset with his behavior and actions. I informed James, I would give him my credit card but if I find out I was double charged that I would file a claim report against him. After staying in this hotel more than 15 years I have decided my two week visit in January will be at a different hotel.
Stayed 6 nights in Nov 2023

10/10 Excellent

POCHING

Stayed 1 night in Nov 2023

6/10 Okay

Andrew

Disliked: Staff & service
Check in experience is the most important aspect of the whole stay experience but we meet with unfriendly front desk counter staff! During our stay we request for more drinking water but reply from the front desk is all room limited to max. 4 bottles per day ! Throughout our 4D3N stay we requested for change of bathrobe but totally no change of any new bathrobe without any explanation!
Stayed 3 nights in Nov 2023

8/10 Good

HAMID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Kah Hock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Maybe avoid the set meals.
Lovely stay. We had the set dinner and had the entire restaurant to ourselves. Food at rm45 per pax was value, however the food was lacking and not delicious. Other than that, our stay was wonderful.
Stayed 1 night in Nov 2023

8/10 Good

Dave Lim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet away from downtown
Stayed 3 nights in Oct 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost like a second home
Strategically located between 2 big malls; walking distance to a local market for local delights. Consistent service throughout the number of times I have stayed at g hotel - gurney or kelawei. (I do prefer the latter)
Stayed 3 nights in Nov 2023

10/10 Excellent

yesmin

Liked: Property conditions & facilities, room comfort
Great.
Always stay here as it’s central, convenient, comfortable,clean, lovely staff throughout.
Stayed 1 night in Nov 2023

10/10 Excellent

Yesmin

Stayed 1 night in Nov 2023

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious. Quiet and safe.
Stayed 3 nights in Nov 2023

8/10 Good

Yoke Funn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My choice in Penang
Outstanding service! Well trained staff, helpful, friendly, proactive, polite. Even the housekeeping crew were fantastic, they take off their shoes when servicing your room! Complimentary ice cream during check in. Nice comfortable restaurant with value for money set lunch & dinner (food so so), but if you’re looking for a beautiful & quiet place to chill or get some work done online, this is a nice cool place to escape from the heat. Excellently located between 2 shopping malls, amenities, Cinemas, eateries & cafes you name it. 5-10 minutes depending on traffic to vibrant Georgetown. Hotel premises well maintained & very clean. Well equipped gym. Nice pool. Room is minimalist, chic & functional. Free mini bar replenished daily (non alcohol). Comfortable bed, firm mattress, clean sheets, AC is cold enough, carpet is clean. *2 things I didn’t like were: Pillow smells(needs to be aired or sunned). Same for the bath towels.
Stayed 5 nights in Oct 2023

8/10 Good

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities
I personally had a great stay at the hotel, but I do believe my parents room which I booked for them had a few outlets that were not working. There was a powercut while we were there.. which meant the aircon was off for half the day. It was a rainy day and a bit inconvienient.
Stayed 5 nights in Sep 2023

10/10 Excellent

Sheridon, Ellenwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating.And overall service excellent.would recommend.
Stayed 3 nights in Sep 2023

10/10 Excellent

Freddie Li Ren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Hyuck

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not worth a 5-star, but a 3.5 Star.
Stayed 3 nights in Aug 2023

10/10 Excellent

Heng Leong

Liked: Cleanliness, staff & service, property conditions & facilities
The place is clean and the staffs are friendly.
Stayed 3 nights in Aug 2023

10/10 Excellent

Mauricio

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Shou Mei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Good location, nice hotel 👍 I will definitely stay there if I visit Penang again provided the rates are good 😬
Stayed 3 nights in Aug 2023

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Par

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious and cozy with great location!! Will recommend to anyone who is interested to visit Pg!!
Stayed 2 nights in Aug 2023

10/10 Excellent

Taha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect. Very good service . Very kind staff. Very delicious food . Perfect breakfast. Large clean rooms Except that I didn't find a thin pillow which is necessary for me to sleep well
Stayed 1 night in Jul 2023

10/10 Excellent

Pin Pin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly competent staff. Great breakfast. Easy early check in and late check out. Just next to gurney paragon and gurney plaza. Easy to grab everywhere else. Safe. Convenient.
Stayed 2 nights in Jul 2023

10/10 Excellent

Yi Min

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional front desk and comfortable bed/ room. Housekeeping staff was polite and friendly. They come twice a day to check what you need. Thank you all staff at G Hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Boon chei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel to stay
convenience location, nice hotel, good breakfast, good fitness centre expecially open 24hrs
Stayed 1 night in Jul 2023

10/10 Excellent

Fairlen

Stayed 3 nights in Jun 2023

10/10 Excellent

Kok Chai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Yesmin

Stayed 1 night in Jun 2023

10/10 Excellent

Adrian

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Good location, well kept hotel. Well equipped Gym and nice view when swimming.
Stayed 4 nights in May 2023

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay ,lovely hotel ,conveniently located for all the nice malls ,staff were great
Stayed 4 nights in May 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved My stay at G Hotel Kelawai…
This is my 3rd visit and stay at G Hotel Kelawai. Love the Boutique hotel vibe, modern chic, lush soft bed to. cosset you at night. Had breakfast included with the room as well as complimentary cocktails and canapes at the Roof top bar/pool after 6pm… which was wonderful and a beautiful touch to my stay at GHotel. Loved every moment.
Stayed 2 nights in May 2023

10/10 Excellent

Chanh

Stayed 2 nights in May 2023

10/10 Excellent

Dexter

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
enjoy staying there and will come back next year.
Stayed 8 nights in Apr 2023