Exterior

Reviews of Hard Rock Hotel Penang

5 out of 5
Hard Rock Hotel Penang
Batu Ferringhi Beach, George Town, Penang

Reviews

8.6

Excellent

Rating 10 - Excellent. 481 out of 1001 reviews" "
Rating 8 - Good. 381 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Edmund

Travelled with family
Liked: Staff & service
The room we were first given was dirty and the door was broken in the bathroom. The hotel moved us to the fartherest room from the entrance making our walk to and from extremely long. The staff tried to make our stay comfortable after that but we were already disappointed. It is a good place for young parents with small children. Pool is very nice and the beach is strange and full of jelly fish.
Response from Nethra on 5 Mar,2024
Hi Edmund, I would like to express our sincere apologies for the inconveniences you encountered during your recent stay at Hard Rock Hotel Penang. Your feedback is invaluable to us, and we take your comments seriously.I understand that the initial room assignment did not meet your expectations, and the subsequent relocation to a room farther from the entrance added unnecessary discomfort to your stay. Please accept our deepest apologies for any inconvenience caused.Our team strives to provide a seamless and enjoyable experience for all our guests, and it's disheartening to learn that we fell short of your expectations on this occasion. I assure you that we are addressing the issues you raised to prevent similar occurrences in the future.Once again, we apologize for any inconvenience you experienced and appreciate your feedback, which helps us continually enhance our services.Kind Regards,Tobias LackermeierExecutive Assistant Manager

8/10 Good

Wei Seong

Stayed 2 nights in Feb 2024

6/10 Okay

DIPANJAN

Travelled with family
Liked: Staff & service
My view is that there are a few areas of improvement Food quality : I think the breakfast spread is very limited and the quality is extremely low. I hope the management can charge some incremental money and improve the quality of food. Overall the food options needs to be bolstered a bit for room dining as well. Having travelled to many countries and having stayed in the best of 5 star hotels to boutique hotels, this is the only hotel where I saw stale fruits being served on multiple days. That’s just simply not acceptable Quality of rooms: needs some refurbishment, looks a bit dated, door safety latch was broken, curtains seem to have some kinda mold in them. On a couple of ocassions in the pool area, they ran out of towels. Staff: staff was helpful and did their job well This feedback is for the people who are in the management roles so that they can look into these areas. Overall I would rate this property as a 3.5-4 star at best and if simply put it has a quite a few yards to cover before it can truly be considered as a 5 star property.
Stayed 6 nights in Dec 2023
Response from Nethra on 9 Jan,2024
Hi DIPANJAN,Greetings from Hard Rock Hotel Penang!I want to express our sincere gratitude for taking the time to provide us with your valuable feedback. We truly appreciate your detailed insights, and your comments have been carefully reviewed by our management team.Food Quality: We apologize for any disappointment you experienced with the breakfast spread and room dining options. Your feedback regarding the quality of food, including the issue with stale fruits, is taken seriously. We are committed to enhancing our culinary offerings, and your input will guide us in making the necessary improvements.Quality of Rooms: We acknowledge your observations regarding the rooms, including the need for refurbishment and concerns with the safety latch and curtains. Our team will address these issues promptly to ensure that our accommodations meet the high standards our guests expect.Pool Area Towels: We apologize for the inconvenience caused by the shortage of towels in the pool area. Rest assured, we will take steps to ensure a sufficient supply is maintained to meet the needs of our guests.Staff: We are delighted to hear that our staff's helpfulness contributed positively to your experience. We will ensure that the team continues to deliver exceptional service throughout your stay.Your feedback is invaluable to us as we strive to provide a truly 5-star experience for our guests. Rest assured that the necessary measures will be taken to address the areas you highlighted.Once again, thank you for choosing Hard Rock Hotel Penang, and we hope to have the opportunity to welcome you back, delivering an improved and enhanced experience.Rock On!Tobias LackermeierExecutive Assistant Manager

10/10 Excellent

Carol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff counter was awesome and went all the way to help me with the early check in so that my 5 yr old can take her nap as she was getting very cranky.
Stayed 1 night in Dec 2023
Response from Nethra on 9 Jan,2024
Hi Carol,On behalf of the entire team at Hard Rock Hotel Penang, I want to express our heartfelt gratitude for your kind words regarding the exceptional service provided by our staff at the counter.We are thrilled to hear that our team's efforts, particularly in facilitating the early check-in to accommodate your little one, contributed positively to your experience. Delivering exceptional service is at the core of what we do, and knowing that we made a difference for you is truly rewarding.Once again, thank you for choosing Hard Rock Hotel Penang. We look forward to welcoming you back for more rockin' experiences in the future!Rock On!Tobias LackermeierExecutive Assistant Manager

4/10 Poor

Cecillia Jane

Liked: Staff & service
Disliked: Property conditions & facilities
Is not what I have expected - especially during breakfast, kids carry drinks around and wet the floor which is dangerous for elderly - but no one clean up. Limited breakfast choices. Not many taxi available as we got to wait for like 8-20 mins to grab a cab.
Stayed 4 nights in Dec 2023
Response from Nethra on 21 Dec,2023
Hi Cecilia Jane,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're sorry to see that you did not enjoy your dining experience during your stay. Your feedback on the breakfast served has been shared with the culinary team, and they are constantly working to improve the quality and quantity of food available in the buffet.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Kind regards,Tobias LackermeierExecutive Assistant Manager

10/10 Excellent

Wan Kasmawati

Travelled with family
Stayed 2 nights in Nov 2023
Response from Nethra on 12 Dec,2023
Hi Wan Kasmawati,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

10/10 Excellent

Pak Yii

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The place is clean and kids friendly
Stayed 2 nights in Dec 2023
Response from Nethra on 13 Dec,2023
Hi Pak Yii,Thank you for rating us! We can't wait to have you back again at Hard Rock Hotel Penang for another rockin' experience.Rock On!Tobias LackermeierExecutive Assistant Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Service far superior to any other hotel. Great facilities for kids, by far the best in Penang. Rooms where a bit in need of renovation
Stayed 4 nights in Dec 2023
Response from Nethra on 12 Dec,2023
Hi,Thanks for the smashing review.We appreciate you taking the time to provide us with feedback on your stay. It is great to see that you thoroughly enjoyed yourself with us and we look forward to hosting you again for more rockin' fun!Rock On!Tobias LackermeierExecutive Assistant Manager

6/10 Okay

Gail

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
This was my second stay at the HRP the first being excellent, but this time around we were disappointed in our room. The bedding had a damp feel to it which was quickly changed by staff. However the room in general felt and smelt damp. May be the hotel is suffering from water damage. Must say it was totally the opposite to our stay 6 months earlier in a different part of the hotel. Hotel is undergoing renovation to entrance foyer which is looking fantastic. Staff are amazing just disappointed in the musky damp condition of the room.
Stayed 1 night in Dec 2023
Response from Nethra on 12 Dec,2023
Hi Gail,Thank you for taking the time to review your stay with us.I am sorry to read that there were certain aspects of your stay that were below expectation, which reduced your overall enjoyment at the hotel. We endlessly endeavour to provide amazing Rock 'n' Roll guest experiences, and we deeply regret for the shortfall that may have taken away the enjoyment during your stay. Rest assured we have taken your feedback seriously and followed up each of your issues with the appropriate departments.Once again, our apologies for not meeting some of your expectation on this occasion and hope that you will consider the hotel again.Kind Regards,Tobias LackermeierExecutive Assistant Manager

2/10 Terrible

S Saraswathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Nethra on 12 Dec,2023
Hi Saraswathy,Thanks for taking the time to give us feedback on your stay. Would you like to tell us more as to why we scored poorly in a bit more detail? It is through your feedback that we can improve our services and set the bar for delivering authentic experiences so please feel free to tell us about it. Looking forward to hearing from you. Kind Regards,Tobias LackermeierExecutive Assistant Manager

10/10 Excellent

Jessebel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely come back here. The hotel has everything- waterpark, swimming pool, resto, cafe and bar. The beach is just outside the gate and there’s a lot of water sports. What we don’t like was the noise due to ongoing renovation. But overall, we had fun specially my 11 year- old son.
Stayed 4 nights in Nov 2023
Response from Nethra on 12 Dec,2023
Hi Jessebel,Thanks for the terrific review, we love having you as our guest!We love providing our guests with a terrific experience, so it rocks for us to hear that Hard Rock Penang made your staycation great.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

4/10 Poor

sukhdev

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Extensive Construction work early mornings and at night was very messy and no lobby/foyer to relax in and only one working bar ( by the pool). The pool and rooms were nice.
Stayed 2 nights in Oct 2023

6/10 Okay

Boon Leng, Joshua

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

ASMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff and service… will definitely come back to the resort
Stayed 2 nights in Aug 2023

10/10 Excellent

Nur Afiqah, Shah Alam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly hotel and love how clean the hotel is! Swimming pool is a hit as well. Keep up the good work!
Stayed 2 nights in Aug 2023
Response from Nethra on 7 Aug,2023
Hi Nur Afiqah,Thank you for the amazing review.We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation. Thank you for staying with us, and we look forward to another chance to serve you.Rock On! Tobias Lackermeier Executive Assistant Manager

8/10 Good

CHIN CHEK, SERI KEMBANGAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Need to speed up during check in
Stayed 1 night in Jul 2023
Response from Nethra on 24 Jul,2023
Hi CHIN CHEK,Thank you for taking the time to review your stay with us.Apologize as you were unable to check-in on time. The Front Office Manager taken such comments very seriously to ensure consistent service is rendered to our guest in the future. We hope to improve on this going forward.We trust that all else was indeed well during your stay and we look forward to hosting you again.Rock On! Tobias Lackermeier Executive Assistant Manager

10/10 Excellent

Seh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, great view, great customer services
Stayed 2 nights in Jul 2023
Response from Nethra on 10 Jul,2023
Hi Seh,Thanks for the amazing review.We're flattered to hear your opinion of us. Always happy to know we provided as we promote and hope we'll see you again soon for more rocking experiences.Rock On!Tobias LackermeierExecutive Assistant Manager

4/10 Poor

alissa

Travelled with family
Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Nethra on 10 Jul,2023
Hi allissa,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

10/10 Excellent

Felicia

Travelled with family and small children
Staff very friendly
Stayed 2 nights in Jun 2023
Response from Nethra on 23 Jun,2023
Hi Felicia,Thank you for taking the time to review your stay with us.Our team will be pleased to know you were so satisfied with the friendliness and professionalism of their service, which is something they take great pride in.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2023
Response from Nethra on 22 Jun,2023
Hi Iris,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

10/10 Excellent

Ngiap Heng

Stayed 3 nights in Jun 2023
Response from Nethra on 20 Jun,2023
Hi Ngiap Heng,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

10/10 Excellent

Kheng Joo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is my 4th visit to penang and 3rd time staying at hard rock. My whole family really enjoyed staying there and I'm quite sure we will come back again. The staff were very helpful. There's one particular staff I forgot her name, she very helpful on the 1st day I reach. I check in on 12 jun 2023.
Stayed 5 nights in Jun 2023
Response from Nethra on 20 Jun,2023
Hi Kheng Joo,Thanks for the smashing review, Kheng Joo!We're flattered to hear your opinion of us. Always happy to know we provided as we promote and hope we'll see you again soon for more rocking experiences.Rock On!,Tobias Lackermeier Executive Assistant Manager

10/10 Excellent

YANPING

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful servicer crew, nice swimming pool Seafood buffet is a good try
Stayed 4 nights in Jun 2023
Response from Nethra on 20 Jun,2023
Hi YANPING,Thank you for the amazing review.We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation. Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

8/10 Good

Ahmad Ibrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded expectation
Stayed 3 nights in Jun 2023
Response from Nethra on 12 Jun,2023
Hi Ahmad Ibrahim,Thank you for your feedback.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

4/10 Poor

Sameerah

Disliked: Cleanliness
Stayed 3 nights in May 2023
Response from Nethra on 12 Jun,2023
Hi Sameerah,Thank you for rating us! We can't wait to have you back again at Hard Rock Hotel Penang for another rockin' experience.Rock On!Tobias LackermeierExecutive Assistant Manager

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for holidays!
Stayed 4 nights in May 2023
Response from Nethra on 23 May,2023
Hi Roberto,Thank you for rating us.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and house keeping was prompt to our request.
Stayed 2 nights in Apr 2023
Response from Nethra on 2 May,2023
Hi James,Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang.We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation.Thank you for staying with us, and we look forward to another chance to serve you.Rock On!Tobias LackermeierExecutive Assistant Manager

10/10 Excellent

Wee Peng

Stayed 2 nights in Mar 2023
Response from Nethra on 10 Apr,2023
Hi Wee Peng,Thanks for the perfect score!We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

10/10 Excellent

Edwin

Stayed 3 nights in Mar 2023
Response from Nethra on 10 Apr,2023
Hi Edwin,Thanks for the perfect score!We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Tobias LackermeierExecutive Assistant Manager

10/10 Excellent

akeel amjid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful environment with family to enjoy and relax. Kids love the water slides & pool area
Stayed 3 nights in Feb 2023
Response from Nethra on 1 Mar,2023
Hi akeel amjid,Thanks for the smashing review!Glad to read that you had such a great Hard Rock experience with us and enjoyed many of our offerings.Hard Rock Hotel Penang is indeed a great place for families. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time.Once again, thank you for the rockin' review and we hope to see you again for more fun times!Rock On!Michael SmeetonGeneral Manager

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience here and got to know many of the staff as they are helpful and very knowledgeable always ready to assist. We highly recommend this hotel.
Stayed 3 nights in Feb 2023
Response from Nethra on 23 Feb,2023
Hi Elizabeth,Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang.We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation.Thank you for staying with us, and we look forward to another chance to serve you.Rock On!Michael SmeetonGeneral Manager

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Nethra on 23 Feb,2023
Hi Elizabeth,We hope you thoroughly enjoyed your time with us and that we'll see you again, hopefully in the near future!Rock On!Michael SmeetonGeneral Manager

10/10 Excellent

Shareefah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Positive - clean - great service and staff - safe To be improved - no spoons/ stirrers - no tea - only 2 cups for our room that we booked for 3 pax
Stayed 5 nights in Jan 2023
Response from Nethra on 15 Feb,2023
Hi Shareefah,Thank you for taking the time to review your stay with us.It is great to see that you had a fabulous time with us, and that you found the service that we provided to be so good.Your feedback on the areas where we need to improve has been shared with respective departments for immediate improvement.Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rock On!Michael SmeetonGeneral Manager

10/10 Excellent

Nor Anuar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool
Stayed 1 night in Jan 2023
Response from Nethra on 15 Feb,2023
Hi Nor Anuar,Thanks for taking to review your stay with us.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Michael SmeetonGeneral Manager

6/10 Okay

Peng Chon

Travelled with partner
Liked: Cleanliness
I booked a sea view room. But surprisingly it face the swimming pool as well. And the music is so loud since 9am. Kids shouting, perhaps the sound acoustic could be better. Breakfast department is utterly disappointing. Staffs are no manner, rude, no mask, dirty, choices are limited. Room is acceptable, the build in heater is not functioning well. Sometimes hot and sometimes cold. After all not worth the price.
Stayed 1 night in Jan 2023
Response from Nethra on 15 Feb,2023
Hi Peng Chon,Thank you for taking the time to review your stay with us.I am disappointed to read of the instances that left you feeling underwhelmed with your stay experience.I apologize that there was a lapse in standards during your visit but assure you that your feedback will be shared with the relevant department heads for their immediate improvement.Once again, I apologize that our services left you feeling underwhelmed. We look forward to showing you the true Hard Rock experience should you decide to return.Kind Regards,Michael SmeetonGeneral Manager

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
great for kids, very helpful staff, would definately visit again.
Response from Nethra on 15 Feb,2023
Hi Stephen,Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang.We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation.Thank you for staying with us, and we look forward to another chance to serve you.Rock On!Michael SmeetonGeneral Manager

10/10 Excellent

Azmil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a great sea view. The ambience of the surrounding is mesmerizing
Stayed 1 night in Jan 2023
Response from Nethra on 30 Jan,2023
Hi Azmil,Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang.We hope you had a great time during your stay with us and look forward to seeing you back for another exciting stay soon.Rock On!Michael SmeetonGeneral Manager

10/10 Excellent

Joe Siu Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids Friendly with beach in front offered various water sports. Kids won’t be disappointed
Response from Nethra on 30 Jan,2023
Hi Joe Siu Joseph,Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang.We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation.Thank you for staying with us, and we look forward to another chance to serve you.Rock On!Michael SmeetonGeneral Manager

4/10 Poor

FUK YUEN THOMAS, SINGAPORE

10/10 Excellent

Julian

Stayed 2 nights in Nov 2022

10/10 Excellent

Krishnan Lalitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and area around. Walking distance to a wonderful view of the sea. Walking distance to shops. Had super good time with Hotel's live band show and also in the Cafe. There is bus top just outside the hotel. Very convenient to go anywhere around Penang. Just RM2.70 to go town. Breakfast was nice with hot beverages. Came with my husband. Will definitely plan a trip here again with my kids. Wonderful place to be especially if you have young/teenage kids.
Stayed 2 nights in Oct 2022
Response from Nethra on 3 Nov,2022
Hi Krishnan Lalitha,Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang.It's always a joy for us to hear of how well your stay went and we're proud that we were able to give you one of your best hotel experiences thus far.Thank you for staying with us and we looking forward to rolling out the red carpet upon your return.Rockin' Regards,Michael SmeetonExecutive Assistant Manager

10/10 Excellent

Darren

Stayed 1 night in Oct 2022
Response from Nethra on 27 Oct,2022
Hi Darren,We trust you enjoyed your stay with us and hope to welcome you back for another rocking stay soon.Rockin' Regards,Michael SmeetonExecutive Assistant Manager

10/10 Excellent

Azmin, Petaling Jaya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was perfect...hotel expereince was good
Stayed 2 nights in Aug 2022
Response from Nethra on 17 Oct,2022
Hi Azmin,Thank you for taking the time to review your recent stay at Hard Rock Hotel Penang. We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation. Thank you for staying with us and we hope to welcome you back for another rocking stay soon.Rockin' Regards,Michael SmeetonExecutive Assistant Manager

8/10 Good

CHRIS

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with young kids. Disappointed that alternative milk (soy) not available for coffee or breakfast.
Stayed 4 nights in Oct 2022
Response from Nethra on 18 Oct,2022
Hi Chris,Thank you for taking the time to review your recent stay at Hard Rock Hotel Penang. Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time.My sincere apologies for your experience with the milk options served in the hotel. I am surprised by this feedback, as we absolutely do carry stock of soy milk, almond milk, etc. based on guest request. It is generally not available on the buffet, but available on request. Please let us know next time and we would be glad to provide it. Once again, our apologies for not meeting some of your expectation on this occasion and hope that you will consider the hotel again.Kind RegardsMichael SmeetonExecutive Assistant Manager

10/10 Excellent

Krishnadas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One if the best hotels i have stayed in terms of food ,service, pool,
Stayed 2 nights in Sep 2022
Response from Nethra on 15 Sept,2022
Hi Krishnadas,We are very glad to read that you had such a rocking stay with us, and that you were able to enjoy so many of the facilities that the hotel offers.We would love the opportunity to welcome you back to the hotel, and I am sure we can make it a much more rocking experience. Rockin' Regards,Michael SmeetonExecutive Assistant Manager

4/10 Poor

Hui Onn

Stayed 2 nights in Sep 2022

10/10 Excellent

WANG BEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Aug 2022
Response from Nethra on 8 Sept,2022
Hi Wang Bee,We're very happy to see that you're pleased with your stay experience with us and we look forward to hosting you again.Rock On!,Michael SmeetonExecutive Assistant Manager

10/10 Excellent

Janice

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Children have a wonderful holiday in the hotel with the splash pool and kids club. Definitely will come back again.
Stayed 1 night in Aug 2022
Response from Nethra on 8 Sept,2022
Hi Janice,We are happy to know that your family truly enjoyed the stay and entertainment at the hotel. Also, we are glad to hear that our staffs gave you such a memorable experience throughout the vacation.We can't wait to have you as our guest again at Hard Rock Hotel Penang.Rockin' Regards,Michael SmeetonExecutive Assistant Manager

6/10 Okay

Rabeh, Madinah

Travelled with family
Liked: Staff & service
Very old building and noise, the swimming pool dirty, all my kids get sick from it. also swimming area for kids open to adult area, some kids drowned in the pool.
Stayed 3 nights in Aug 2022
Response from Nethra on 8 Sept,2022
Dear Rabeh,Thank you for taking the time to review the hotel and your recent stay. Hard Rock Hotel Penang opened in 2009 so is now 13 years old, and was comprehensively refurbished in 2016. We have further upgrades and refurbishments planned over the next 12-24 months too. The hotel also has full-time pool cleaners operating throughout the day and each night we do a comprehensive clean of the swimming pool. Chemical levels are checked on an hourly basis to ensure that the levels of chlorine, Ph,etc is all within safe limitations. We have casuarina trees all around the hotel grounds so sometimes on windy days, we will get leaves falling into the swimming pool, but these are promptly cleaned up by the cleaning team. I am unsure what you mean by saying that children drowned in the pool. This simply did not happen. If you are saying that some children were found to be having difficulty and were assisted by the lifeguards, then this may have occurred, but there has been no drowning in the hotel swimming pool. When children are swimming in the pool, the main responsibility of supervision remains on the parent. We provide lifeguards as additional reassurance, but it does not remove responsibility of the parent to constantly supervise their children in the pool, especially if they are not strong swimmers. Thank you again for your review. Best Regards,Michael SmeetonExecutive Assistant Manager

10/10 Excellent

Kok-Wah

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good place for families. My kids really enjoyed the facilities.
Stayed 2 nights in Aug 2022
Response from Alanna on 12 Aug,2022
Thanks for the perfect score, Kok-Wah! Yes, the Hard Rock Hotel Penang is indeed a great place to bring your family. The facilities and amenities we provide are largely catered to families with children and there's nothing that brings us more joy than to know that the little rockstars are having a great time. Thanks again for coming by and we hope to welcome you back soon! Rock On!, Michael Smeeton Executive Assistant Manager