Reception

Reviews of MS Boutique Hotel Kuala Lumpur

2 out of 5
MS Boutique Hotel Kuala Lumpur
89, Jalan Medan Bunus,, City Centre, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Reviews

6.0
Rating 10 - Excellent. 5 out of 26 reviews" "
Rating 8 - Good. 6 out of 26 reviews" "
Rating 6 - Okay. 5 out of 26 reviews" "
Rating 4 - Poor. 4 out of 26 reviews" "
Rating 2 - Terrible. 6 out of 26 reviews" "

5.2/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

5.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mardiana

Stayed 1 night in Mar 2022

8/10 Good

Dasa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking issue
Room is good but very hard to find parking and car got damaged by the narrow path in this area... not recommended if you looking for good parking
Stayed 2 nights in Mar 2022

2/10 Terrible

Habib

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Fazri

Stayed 1 night in May 2020
Response from Cheshta on 29 May,2020
Hi, Fazri! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Jane

10/10 Excellent

hamdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from OYO on 2 Feb,2020
Thanks for the positive rating, Hamdan! Hope to host you soon :) Regards, Kevin

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019
Response from Zara on 6 Nov,2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we will definitely improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Zara

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019
Response from Zara on 6 Nov,2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Zara

2/10 Terrible

DAUD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst room I ever stay. Dirty walls with stains. Poor housekeeping. Reception poor svs
Stayed 2 nights in Jul 2019
Response from Ravneet on 16 Jul,2019
Sorry for the hassle you faced, Daud! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Ravneet

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019
Response from Cheshta on 29 Jun,2019
Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness
tekanan air slow. lain ok
Stayed 1 night in Jun 2019
Response from Cheshta on 26 Jun,2019
Hai, Terima kasih banyak untuk menulis ulasan dan penilaian kami secara positif. Kami meminta maaf atas masalah yang dihadapi dan kami akan berusaha memastikan perkhidmatan yang lebih baik lagi. Salam, Cheshta

6/10 Okay

Athena, Singapore

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean. Internet access limited to lobby area. Confusing entrance door. But the staff is accomodating.
Stayed 1 night in Jun 2019
Response from Cheshta on 26 Jun,2019
Hi, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Cheshta

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
No mirror in the room at all, TV not functioning, AC not adjustable, room widow can’t be closed tight and handle is missing. So don’t be fooled by the big discount, bed n pillow not clean and can see dirty marks on it. Budget hotel shouldn’t equal to dirty room. Really disappointed
Stayed 1 night in May 2019
Response from Cheshta on 21 Jun,2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Cheshta

2/10 Terrible

Cindy, PG

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi all, PLEASE read this if you’re planning to stay here: Except for the price is cheap, others will be totally wordt for my trip. Horrible staff service which couldn’t communicate either in Malay or English. Don’t have any simple amenities like hair dryer and etc. Bathroom is dirty and bedroom having dust everywhere. Super noisy during the night time since 9pm onwards, upstairs having bar and disco which annoyed traveller to sleep. Noisy from corridor as well. Spoke the problems to recepton staff, but there were no action taken as the staff only understand their own language. Dangerous during night time due to main entrance was having renovation and confusion of main door. Room were given the second floor and the last room which really not comfort in the beginning and they able to change a nearer room at the same floor. There were plenty rooms but the staff was not helpful. They just simply pick a empty room and didn’t listen to our requirement. Me and my partner could not stand for it. We only stay for a night which was a sleepless night, and we checked out on the next day, and change to other hotel. Think twice before you book for this hotel.
Stayed 3 nights in May 2019
Response from Cheshta on 21 Jun,2019
Dear Cindy, As per the feedback, it seems that your stay with us has not been up to the mark, however, we'll definitely improvise our services with our continuous efforts. Do give us another chance and we'll ensure that you'd experience the comfort and hospitality we are known for. Hope to host you soon :) Regards Cheshta

8/10 Good

Ha Sie

Liked: Staff & service, room comfort
Parking is not free.
The location is good, but was misled by the parking facility. the parking lots do not actually belong to the hotel, means guests need to pay for it, and the maximum parking time is 2 hours. Lucky for me, i reached on Sat afternoon, parking is free after 6pm n on Sunday. The matress is comfortable but the pillows are smelly. Cleanliness can be improved further.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2019
Response from Megha on 5 Apr,2019
Glad to see that you have rated us superb, We will keep delighting our guests and promise to keep service standards high. Regards, Barbara

8/10 Good

HanHyoSanh, Seoul, South Korea

Travelled with family
Liked: Cleanliness, staff & service
this properties is really good. 5mins walk to Imbi MRT. less than 10mis walk to Berjaya time square. Nerby shopping complexes...Lot10, sungei wang etc..very good location
Stayed 2 nights in Feb 2019
Response from Megha on 27 Feb,2019
Thank you so much for the wonderful rating, HanHyoSanh! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we’ll put in our continuous efforts to retain this smile forever :) Regards, Megha

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Noise at night
Stayed 1 night in Feb 2019
Response from Megha on 5 Apr,2019
Hi, Sorry for the trouble faced. We've duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Barbara

8/10 Good

Daniel, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities
A very basic budget hotel, but for the price and location I don't have many complaints. Bed was comfortable. Only thing to note, if the front of the hotel is locked, there's a second (actually main) entrance in the back with the lobby.
Stayed 1 night in Jan 2019
Response from Ritesh on 1 Feb,2019
Hi, Daniel! Thank you so much for writing the review and rating us positively. We will make sure you get an amazing experience on your next stay. Regards, Ritesh

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book!
I only booked this hotel so I can nap and shower before my flight. Worst decision, I check in only to find out that I have to wait over an hour, next I try to shower and also find out there is no water. Front desk a sure me that water will come back in 30min after many many times of asking it was the repeated answer give it another 15mins that's when I asked for my money back front desk said to bad, but we can move you to another room so they did. And I just switched be to a use room, sheets were very dirty towels on the floor and toilet still had crap 😡. Wishing now that I should of gone straight to the airport and wait the 8hrs there then to waste my time and energy with this place.
Stayed 1 night in Jan 2019
Response from Ritesh on 1 Feb,2019
Hi, Guest! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :) Regards, Ritesh

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Rather horrible stay experience.
Confusing entrance door, main entrance situated in back alley which can be dangerous at night. Also the hotel suffers serious water pump malfunction which causes entire hotel without water supply, and the hotel staff took almost whole day to rectify the problem by night. The room booked is OK except for shower head and water heater malfunctioned.
Stayed 1 night in Dec 2018
Response from Ritesh on 26 Dec,2018
Hi, Guest! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :) Regards, Ritesh

10/10 Excellent

B, MY

Liked: Staff & service, property conditions & facilities
Near to the location that i want to go
Stayed 1 night in Dec 2018
Response from Ritesh on 26 Dec,2018
Hi, Guest! We are glad to see you liked our services. Keep this love coming :) Regards, Ritesh

10/10 Excellent

Ahmad

Stayed 1 night in Nov 2023

4/10 Poor

CHUN YEUNG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Zara on 24 Aug,2019
Hi, Chun! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you soon again with a pleasant experience. Regards, Zara

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
エントランス正面が改装中(2019/01/11地点)で入口がどこか分からず手間取りました。価格同等の設備なので仕方ないのですが、窓無しの部屋で照明が壊れていたので、常に暗いままでした。
Stayed 2 nights in Jan 2019
Response from Ritesh on 16 Jan,2019
こんにちは、ゲストさん。 あなたの経験と貴重なフィードバックを私たちと共有してくれてありがとう。 私たちはあなたの次の滞在で素晴らしい経験をするために全力を尽くします。 よろしく、Ritesh

2/10 Terrible

Nellie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Disgusting
Stayed 1 night in Dec 2018
Response from Ritesh on 26 Dec,2018
Hi, Nellie! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Ritesh

8/10 Good

Verified traveller

Disliked: Cleanliness
Staff hotel tak pandai berbahasa melayu.. bilik pertama no 826 tersumbat dan pili patah.. hari kedua tukar bilik baru ok sikit. Remote tidak bagus
Stayed 3 nights in Dec 2018
Response from Ritesh on 26 Dec,2018
Hai, Tetamu! Terima kasih banyak untuk menulis ulasan dan penilaian kami secara positif. Kami akan memastikan anda mendapat pengalaman yang luar biasa pada penginapan seterusnya anda. Salam, Ritesh