Interior

Reviews of The Face Suites Kuala Lumpur

5 out of 5
The Face Suites Kuala Lumpur
1020, Jalan Sultan Ismail, Kuala Lumpur

Reviews

8.8

Excellent

Rating 10 - Excellent. 909 out of 1570 reviews" "
Rating 8 - Good. 465 out of 1570 reviews" "
Rating 6 - Okay. 108 out of 1570 reviews" "
Rating 4 - Poor. 56 out of 1570 reviews" "
Rating 2 - Terrible. 32 out of 1570 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juliet

Liked: Cleanliness, amenities, property conditions & facilities
Central location
Stayed 8 nights in Mar 2024

2/10 Terrible

NENG JIE

Business traveller
Disliked: Amenities, property conditions & facilities
They couldn’t find the breakfast note in my booking and was made to walk to and fro the restaurant located in the other building and the reception to de conflict and still they tell me they can’t find it even after showing them my email booking… Apart from that, the hotel is really old and definitely not a 5 star.
Stayed 3 nights in Mar 2024
Response from yuki on 22 Mar,2024
Dear Ms/Mr Neng Jie,Thank your for your feedback. Based on the booking receive from Expedia.com your booking is under room only without breakfast. If your voucher have status room with breakfast, we suggest you to contact the online platform that you book for more information.

2/10 Terrible

Feras, Jeddah

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Wai Ho

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hot water can be hotter. It feels too cold for a hot water
Stayed 3 nights in Feb 2024

10/10 Excellent

Iskandar Ghazali

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
5 star amenities
Stayed 2 nights in Feb 2024

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good hotel but don’t trust the pictures on the website, the rooms don’t have amenities and no decorations it is basically an empty apartment, kind of depressing
Stayed 3 nights in Jan 2024

8/10 Good

Mohinder

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the gym and infinity pool
Stayed 5 nights in Jan 2024

8/10 Good

Yang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is very close to all shopping and dining places. Rooms are clean with washer and dryer, kitchen utensils, very convenient. The pool is nice in late times of the day, but quite crowded during daytime.

8/10 Good

Ismail Bin

Travelled with family
Liked: Amenities
Request for higher floors was not met. TV was too small for current standards. There's a mixture of residents and guests. The housekeeping staff were using the same lifts with guests. Thus, it took longer waiting time for the lifts.
Stayed 1 night in Jan 2024

10/10 Excellent

Mei Fong, Jenjarom

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall is ok. A bit confusing as not much information was given out from the reception about New Year celebrations. Communication at porch security personnel could be improved for parking direction. Not much dining options.
Stayed 1 night in Dec 2023

8/10 Good

Ismail Bin

Stayed 2 nights in Jan 2024

6/10 Okay

Yim Lai, Bellevue

Travelled with family
Didn't like the long wait for the lifts during rush hours. Room is a bit dated. Front desk staff could be friendlier.
Stayed 4 nights in Dec 2023

10/10 Excellent

Rajdeep

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Susan Kwai Ching

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Angela

Stayed 12 nights in Dec 2023

10/10 Excellent

Mahrouf

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Latifah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, room comfort
Amazing service and location
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Everything related to the hotel was wonderful. Thank you and MerryChristmas
Stayed 2 nights in Dec 2023

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool and view is AMAZING! Although it rained a little, we were still able to hop in the pool and get some really cool photos. We basically had it to ourselves which was nice. Highly recommend going at night when the city lights are all on, it's magical. We didn't get a chance to eat at the restaurant, but we looked inside and looked at the menu and the food looked really good and the atmosphere seemed like a fun time.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 13 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Amazing ! One of the best hotel apartment I’ve ever stayed.
Stayed 4 nights in Nov 2023

10/10 Excellent

Joseph

Stayed 3 nights in Oct 2023

10/10 Excellent

Rosy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious like the pictures shows in the online.
Stayed 16 nights in Oct 2023

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Fu Xing

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Is very big and spacious i like it alot.
Stayed 3 nights in Oct 2023

10/10 Excellent

Hwee Ling

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Big area lobby. Spacious area in room Easy access to malls by grabcar. swimming pool has a very good view, I just went to take a look.
Stayed 3 nights in Oct 2023

10/10 Excellent

Sung

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and great location. Rooftop pool was awesome!
Stayed 6 nights in Oct 2023

10/10 Excellent

Jaramie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay and the infinity pool was amazing especially at night . The staff were friendly and they have a good breakfast. Will stay here again nextime .
Stayed 2 nights in Oct 2023

10/10 Excellent

Hans

Stayed 4 nights in Oct 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent modern 2 bed apartment so ideal for family with two kids, and less than 5 min walk to two different transport (tube and monorail) stations. Washer drier an unexpected bonus too. Pool was epic (if nerve racking 51 stories up!) and communal areas super modern, with lovely helpful staff. Buffet breakfast was excellent.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Kit Sum

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good experience as a whole but the twin towers view has been blocked by a hotel in front of it and does not tally with the sample photos.
Stayed 5 nights in Oct 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service was good
Stayed 3 nights in Oct 2023

10/10 Excellent

Benson

Stayed 1 night in Oct 2023

4/10 Poor

Maria, Escazu

Travelled with family
Disliked: Amenities, property conditions & facilities
The view not as advertised, a lot of buildings blocked the Petronas even from the pool, no breakfast in the building you have to go to the next one and is not very good one for the price
Stayed 3 nights in Oct 2023

10/10 Excellent

Ming Lee

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is so beautiful and luxurious. Walking distance to many of the attractions.
Stayed 4 nights in Sep 2023

10/10 Excellent

SIAW

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023

4/10 Poor

Verified traveller

Disliked: Room comfort
A bit old.
The lobby and check in is fine. No issues. The suite is like an apartment but it’s quite old and slightly run down. The place creaks when it rains and you can hear traffic such as motorbikes and sirens very very clearly as if the windows are opened. Overall this place does not feel like a 5 star accomodation, it is not bad just does not match a five star hotel quality.
Stayed 2 nights in Sep 2023

10/10 Excellent

Deante

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and understanding. Accomdatong and even helped me understand the parking at their hotel

10/10 Excellent

Todd Anthony, FORNEY

Stayed 3 nights in Sep 2023

6/10 Okay

Julia

Liked: Cleanliness
Disliked: Property conditions & facilities
It’s a large place, but it is far from a 5 star experience. The place needs painting and maintenance. There were no hand towels, no hand soap, no robe as promoted and a number of other things. It’s very basic and there are way to many people congregating in the lobby area. I wouldn’t recommend it.
Stayed 1 night in Sep 2023

6/10 Okay

Wonsik

Stayed 2 nights in Sep 2023

6/10 Okay

Mansor

Stayed 3 nights in Sep 2023

10/10 Excellent

ramiro alam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
no comments, everything was amazing
Stayed 7 nights in Sep 2023

10/10 Excellent

Buddhamont

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the hotel but didnt recieve any vip here
Stayed 4 nights in Sep 2023

10/10 Excellent

Margaret Louise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked that we had a washing machine dryer, so could do our own laundry. The suite was spacious and had everything we needed. Basically it was very quiet, but we could hear the monorail. We used the restaurant in the adjoining part of the hotel. Although the staff were extremely polite, their communication skills were lacking. We went in late one afternoon and asked if we could have a beer there. The male staff member did not understand, did not know what beer was and had to go away and asked. On another occasion, the meal I ordered did not arrive. My husband had already finished his meal and when we summoned the waiter he went away and came back and apologised, he had forgotten to submit my order to the kitchen.
Stayed 14 nights in Aug 2023

10/10 Excellent

Cheryll

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice place to stay very near to the most attraction spot shiuld have for 2nights instead to enjoy our stay and the breakfast buffet were good. recommendable!!
Stayed 1 night in Sep 2023

6/10 Okay

Yoko

Travelled with family
Liked: Amenities
The room was too cold and there was no hot water from the shower.
Stayed 2 nights in Aug 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The view from the restaurant on the 51st floor
Stayed 2 nights in Aug 2023