Quang Nam Province Holidays

Our restroom smelled like an outhouse, our pillowcase and bedsheet was not cleaned and had dirty marks upon our arrival. The elevator was small, dirty and smelly. Breakfast cafe was cold, some staff was okay but some while others could be better. Front desk was really unorganize… had my passport with another guests information. Feedback: Need updated system for front desk and not deal with paperwork. Staff could be more attentive and provide better service. The rooms needs to be cleaned and changed before guests arrival.

The facilities are 5 stars but not the rooms in my view. I would put maximum 4 stars for the rooms.

Amazing stay. Amazing staff!

Breakfast buffet was good but he rest of the day food was minimal selection. At the sky bar or pool bar service was slow. They operate with one central location for the drinks to be made and send them to the other bars throughout.

Front desk and room service staffs need more training on customer service.