Laptop workspace, free WiFi
Check availability

Reviews of Mount View Hakone

3.5 out of 5
Mount View Hakone
885 Sengokuhara, Hakone-machi, Hakone, Kanagawa-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 319 out of 543 reviews" "
Rating 8 - Good. 175 out of 543 reviews" "
Rating 6 - Okay. 39 out of 543 reviews" "
Rating 4 - Poor. 6 out of 543 reviews" "
Rating 2 - Terrible. 4 out of 543 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

KYONG

Stayed 1 night in Mar 2024

10/10 Excellent

Po Wah Paulia

Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Loved the staff. They accommodated us so well even after having some trouble and checking in late. Our room was beautiful and luxurious with a splash of traditional culture. Able to instantly relax with one of their reserved private onsen, which was incredibly scenic and soothing btw. We purchased the half board dining experience and did not regret it one bit. The food included many varieties of traditional Japanese dishes. Conveniently located near convenience stores and bus stops. Nice quiet area with beautiful scenery. Would not hesitate to come back here on our next trip.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kayo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Adiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed: a place to stay overnight in Hakone. We opted for the private onsen and dinner. They were able to accommodate our dietary restrictions as well, which was a plus! The room was spacious and clean, but the pillows were extremely uncomfortable. There is not a lot around but the busses were easy to navigate and stopped right in front of the hotel.
Stayed 1 night in Feb 2024

6/10 Okay

Katie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place was fine. It was a little difficult to get to via public transportation. The service was a little bit odd - the staff seemed stressed out which did not make for a very relaxing experience. They also contacted us multiple times prior to our arrival to ask about our travel plans even when we had not determined them yet, and it felt a bit stressful to have to communicate back and forth. The food was good and the baths are nice. We had massages in the room which was enjoyable and convenient. The rooms are spacious and comfortable. The private bath for two was very enjoyable.

10/10 Excellent

miss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This experience was amazing! Wonderful food, onsen and atmosphere—- thank you!
Stayed 1 night in Nov 2023

10/10 Excellent

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. This is exactly what we were looking for to get away from the city during our Japan trip. The included dinner was perfect and filling. We got an in room massage and a private onsen. Staff was great and informative. Book it now!

8/10 Good

Breanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vegan breakfast and dinner set was amazing. Staff speak English (didn’t understand my Japanese at check in actually although I haven’t had that issue anywhere else.) The bath is open 24 hours a day so when jet lag woke me up at 3 AM I went down and had a bath. The open air bath is wonderful. My only complaint is if you pick the cheaper economy room it’s very noisy due to doors opening and closing below you.
Stayed 1 night in Nov 2023

10/10 Excellent

Sandy

Stayed 2 nights in Oct 2023

10/10 Excellent

John

Stayed 2 nights in Oct 2023

8/10 Good

Dennie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dinner was amazing, even for western tastes as long as you're not overly picky. Even the things I would not have typically liked were good. The rooms were nice and the staff were helpful. Their sake and plum wine were also delicious. The only downside for me was the futon, which was firm as I would've expected.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable Very nice public onsen
Stayed 1 night in Oct 2023

10/10 Excellent

Mui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel. Bus that takes you from train station to attractions is right in front of hotel. Dinner provided is excellent. Staff tried very hard to help. The check in/out time is not flexible but you can store luggage there.
Stayed 1 night in Oct 2023

10/10 Excellent

Maria Jaja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay and awesome experience with the onsen. I recommend the private onsen.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
For those looking for the Ryoken and Onsen experience this was great. Breakfast was a really special surprise!
Stayed 1 night in Aug 2023

10/10 Excellent

YICHENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will go there next time.
Stayed 1 night in Jul 2023

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet hot spring hotel in Hakone. Friendly staff and beautiful private baths with views of bamboo
Stayed 1 night in May 2023

10/10 Excellent

Yat May

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely pay a little extra for the private onsen, if not, public onsens are nice too. Food is good and staff speaks good English. Would definitely recommend to people visiting the area.

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here. The man checking us in was so incredibly kind and warm and welcoming. He guided us to the most gorgeous spot nearby in the town and it was one of the highlights of our entire trip. He also made us origami to take home with us! He really made us feel welcome. The whole experience here was so nice. The room was great, the meal was excellent, and the onsen was divine. I wish we had more time at this spot and hope we can visit again!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Calm environment
Stayed 1 night in Jun 2023

10/10 Excellent

Anneliese

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay here and everything was very nice. The best part was definitely the private onsen. Definitely a must try for visitors.
Stayed 1 night in May 2023

10/10 Excellent

Colin

Stayed 1 night in Jun 2023

8/10 Good

Huong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good location and price for the room. The room we booked was a shared bathroom. But we did not have much issues with it as we used the family room to shower as our room has toilet and sink. They have public baths that you can use as well as paid private baths. For the private baths you have to reserve the morning of if you don’t want to be left with super late time slot. The food served was great and we were stuffed every meal we had. The room we stayed in was also large with AC included. Overall it was a satisfying and relaxing stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mount View Hakone exceeded our expectations! We stayed for two nights in a Japanese style room and had breakfast and dinner. The meals were amazing with huge variety, giant portions and made using high quality ingredients. All meals were different each day and the service was excellent. The public and private onsens were very nice. The public onsens are gender separated and open 23 hours a day with both a regular indoor heated bath and an outdoor natural hot spring bath. There are a few private onsen rooms that you can book on the same day from afternoon until late evening. There was plenty of availability for a private bath on both nights of our stay. I would recommend booking a private onsen as its a nice experience. The room was much bigger than we expected with a futon floor bed and a tatami floor with sliding windows overlooking the mountains. You're provided with Yukatas and slippers that you can wear throughout your whole stay. There is a private toilet in the room, which wasn't very clear on the listing, although there is no shower in the room. The area is a bit out of the way from the main tourist attractions but there's a bus included in the Hakone free pass that stops right outside the hotel. Google maps was a bit rubbish around Hakone compared to other cities so you might want to add a bit of overhead to your travelling plans as it took us a while to figure out how to get there from Odawara station using the free pass. Highly recommend!!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful with questions before and after we arrived. Our room was really nice and the private onsen (have to book when checking in) was highlight of our stay. We also enjoyed dinner (lots of different food and they had a vegetarian/vegan option that we requested in advance). Really great experience overall. Wish we could’ve stayed longer here!
Stayed 1 night in May 2023

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Excellent service , Onsen fantastic , booked a private bath and use shared also both great . Food both evening and breakfast top class. Wearing the Japanese yukata was brill to feel the part. Bit out the way, bus right outside so no issue. Overall would say again maybe longer .
Stayed 1 night in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of the way but an excellent stay
While somewhat out of the way of most of Hakone's attractions, Mount View is located right by a bus stop, making for easy enough transit (though you can expect the busses to get pretty busy, especially on weekends). Both the in-house dining experience and the private onsen were well worth the extra costs.
Stayed 5 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

EHUD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mount View Hakone is a jewel we didn't expect. Everything was perfect, chef breakfast and 9 course chef meals at a very affordable price - yet one of the best dinners we had
Stayed 2 nights in Apr 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Michelle

Stayed 2 nights in Apr 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Yiechan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the services very much. The hotel staffs are very polite and kind. We enjoyed each breakfast and each dinner very much. The only thing we disliked was that the lavatory sink area near the toilet was too small and too dark.
Stayed 2 nights in Apr 2023

10/10 Excellent

Luk, Lexington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice onsen hotel. Breakfast and dinner are tasty. Will stay again.
Stayed 2 nights in Mar 2023

10/10 Excellent

Maiko

Stayed 1 night in Mar 2023

10/10 Excellent

Dianna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offer a traditional japanese meal with considerations for dietary restrictions or food preferences, as long as you inform them ahead of time. The place has a very zen feeling since it is close to nature and far from the main area. They give complimentary red bean snacks and green tea in the room which is a very good combination. They also have an onsen bath which can be very helpful to reduce aches after a long day of exploring. Although it might be challenging if you want to explore the main area of hakone, or have big luggages since the only way there is via bus. Nonetheless, it is a hotel I will always book whenever visiting Hakone.

8/10 Good

Chi Wai Alex

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal Food and Friendly Staff
I absolutely enjoyed my stay at this cozy ryokan! They offer public and private(reservation arranged after check in) outdoor baths here, I tried both and they were equally incredible experiences! The food overall has been an absolute delight from breakfast to dinner, my personal favorites have definitely been the raw fish dishes and the dessert, which was fresh fruit and a type of fruit jelly! The plum wine they serve for each dinner was another favorite of mine as well! Definitely would recommend this place! And hopefully will come back again!
Stayed 2 nights in Nov 2022

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Makiko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
落ち着いたインテリアでアメニティやサービスも充実していました。温泉も気持ち良かったです。あと仙石原の美術館を訪れるのに立地も最適でした。
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating to our needs - my boyfriend is vegetarian and we informed the hotel before our stay. They provided him with an amazing Japanese dinner that he loved. Male and female onsens were great, really enjoyed using them. Private onsen was also excellent. We used it in the evening after dinner and was a great experience. Very friendly and knowledgeable staff. They showed us where were could explore around the local area, what restaurants and shops were open and helped find the buses we needed to take for our onward travel. They also held our luggage for a few hours after checkout whilst we explored Hakone. Our traditional room was simple and clean, only issue was that the pillows were a bit flat. Overall great experience, would recommend
Stayed 1 night in Mar 2020

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully relaxing and traditional stay
10/10 is not enough to give this wonderful hotel. We came as part of our honeymoon trip to Japan and can’t recommend it enough. The service is top-notch, the superior rooms are absolutely beautiful with rolltop bath. We used the private onsen which was very beautiful and relaxing and also enjoyed dinner on the tatami mats in the restaurant which was superb. Would love to come back if I ever return to Japan! Peaceful, relaxing and romantic.
Stayed 2 nights in Feb 2020

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful mountain retreat
A lovely place to escape Tokyo. This is a very classy ryokan - make sure you pay extra and get the meals (we had the dinner and it was an extraordinary feast). It isn’t cheap, but is totally indulgent. If you want to splurge I recommend it. We got a very large double room with v comfy futons and lovely view. Traditional design with tatami mats etc. and the private onsen was tremendous. There’s not a lot you can do in the township itself, so relax in the ryokan or book some side trips for views of Mt Fuji
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Peggy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient, near bus stop. The staffs are friendly. The food is good.
Stayed 2 nights in Dec 2019