Meeting facility
Check availability

Reviews of Hangzhou Marriott Hotel Qianjiang

5 out of 5
Hangzhou Marriott Hotel Qianjiang
No 399 Juyuan Road, Jianggan District, Hangzhou, Zhejiang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 62 out of 99 reviews" "
Rating 8 - Good. 29 out of 99 reviews" "
Rating 6 - Okay. 3 out of 99 reviews" "
Rating 4 - Poor. 1 out of 99 reviews" "
Rating 2 - Terrible. 4 out of 99 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Yukhontorn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet with beautiful scenery
Stayed 3 nights in Mar 2024

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities
A Nice hotel, good location and pretty quite.
Stayed 4 nights in Feb 2024

8/10 Good

canson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very quiet location the hotel is in, but a major shopping area is just nearby. I think it’s new, it’s clean
Stayed 2 nights in Jan 2024

10/10 Excellent

Shuo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Nice and clean
Stayed 2 nights in Aug 2023

10/10 Excellent

Yundong

Stayed 3 nights in Jun 2023

10/10 Excellent

YUANFANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true 5-stars-service experience. Some of the 5-star hotels in China are not maintaining the high-standard service you expect, but you can trust Marriott. Although the rooms are not as "smart" as recently-built hotels, their services will give you the true 5-star stress-free stays.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Business traveller
room is spacious , well lighted, good view better than average hotel near west lake
Stayed 1 night in Dec 2019
Response from Sabrina Shan on 7 Jan,2020
Dear Valued Guest, Thank you for staying with us, look forward to welcoming you back in the near future.

8/10 Good

Chung Kwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay
Stayed 4 nights in Dec 2019
Response from Sabrina Shan on 7 Jan,2020
Dear Valued Guest, Thank you for staying with us, look forward to welcoming you back in the near future.

10/10 Excellent

Michen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall is good. except someone was singing in the park very loud with big speaker. nice view and room is nice .
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Aug 2019
Response from Sabrina Shan on 2 Sept,2019
Dear Valued Guest, Thank you for staying with us, look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
Stayed 2 nights in Jul 2019
Response from Sabrina Shan on 8 Aug,2019
Dear Valued Guest, Thank you for staying with us, look forward to welcoming you back in the near future.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Sabrina Shan on 8 Aug,2019
Dear Valued Guest, Thank you for staying with us, look forward to welcoming you back in the near future.

10/10 Excellent

Nicholas, Hong Kong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the view and ambience of my room. If I really have to pick something that made my stay not as pleasant, it would be the limited choice of movie channels.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a superior room and the duty manager was rude about using the club lounge and I had to pay an extra RMB 350
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its ok
its ok
Stayed 2 nights in Oct 2018
Response from Marcom on 1 Mar,2019
Dear Valued Guest, Thank you for staying with us, look forward to welcoming you back in the near future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel with exceptional staff
Stayed 9 nights in Dec 2018

10/10 Excellent

Anna Po Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very pleasant stay
Stayed 1 night in Nov 2018

10/10 Excellent

Yipeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant for business trips
Very pleasant experience. Hotel is new, clean and very comfortable. Good facilities. The view is an extra point as the room is overlooking the river. Hotel staff are helpful and warm. A bit far from city centre. Good place for business trip
Stayed 1 night in Aug 2018

10/10 Excellent

Sari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Response from E-commerce executive on 17 May,2018
Thank you for your positive review and appreciate you took the time to share your experience with us. We hope to welcome you again in the future!

10/10 Excellent

Yat Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from E-commerce Executive on 3 Apr,2018
Dear Guest, Thank you for your positive review and we are looking forward to welcoming you back in near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Great hotel, great location
Stayed 2 nights in Jan 2018
Response from youki on 24 Jun,2018
Dear Guest, Thank you for your positive review and appreciate you took the time to share your experience with us on this site. Our river side location is quiet unique in the city and the view is one of our key features. We hope to welcome you again at our property in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Nov 2017
Dear Guest, Thank you for your positive review and appreciate you took the time to share your experience with us on this site. We are looking forward to welcoming you back in near future. Sincerely, E-commerce executive

10/10 Excellent

Hanna, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Overall, I had a very comfortable and pleasant stay. Great food too.
Stayed 1 night in Aug 2017
Response from Youki, E-commerce Executive on 29 Aug,2017
Dear Guest Thank you for your positive review and appreciate you took the time to share your experience with us on this site. We are looking forward to welcoming you back in near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with great views
New hotel in a relatively quiet area with amazing views of the riverfront. Overall a very nice hotel. On a side note, the marble in the lobby floor is very impressive (great pattern).
Stayed 2 nights in Jul 2017
Dear Guest Thank you for your positive review and appreciate you took the time to share your experience with us on this site. We are happy to hear you enjoyed the view and liked the marble pattern, our river side location is quiet unique in the city and the view is one of our key features. Hope to welcome you again at our property in the future.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ Property with even better staff.
The service at this hotel was top notch. I really enjoyed my stay and will be back.
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful hotel
Wonderful brand new Marriott property that's immaculately clean inside and out. All of the staff are super eager to help and make sure you get everything you need. This was a business trip so didn't do anything touristy but there's plenty of good restaurants wishing walking distance. Highly recommend this hotel and will stay there again the next time I'm in Hangzhou.
Stayed 5 nights in Jun 2017

10/10 Excellent

Jack, Providence RI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last night of a long trip in China
After 8 cities in 10days and ready to head home. This was a welcome respite. Front desk staff greeted us as we exited cab and the service contimued to be exceptional throughout our stay. Dined at one of the hotel restaurants. Food was excellent with service to match. Room had wonderful view of the river which was beautiful at night. All in alla great experience.
Stayed 1 night in May 2017

10/10 Excellent

Zhongren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a 2-night family trip
Booked a double-bed room for 3 guests. Not only did the hotel charge the same price for 3 people as for 2, it granted breakfast to all 3 of us. The room was quiet and spacious. Since the hotel has open for less a year, everything is fairly clean and in good condition. The service was also pretty good and the front desk was very patient. The only slight disappointment was the gym: not a lot of free weights and dumbbells only go up to 45lb (20kg), but it should still be more than enough for casual workouts.

10/10 Excellent

Hui Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars service
Service is really good you have all the attention from all of the staffs. One word - superb! They have nice swimming pool too! However, the hotel is quite a distance to West Lake. Taking taxi to go back to hotel from West Lake is a pain, please allow at least 20-30 mins trying to get a taxi to send you back, and probably 38 mins ride back to hotel (including traffic).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business traveller
Excellent new property for business travel.

8/10 Good

Hoi ying

Travelled with partner
Liked: Property conditions & facilities
床好舒服,早餐選擇多，酒店附近可以跑步及踏單車，風景不錯,步行約5分鐘就有商場，食物選擇也很好。
Stayed 3 nights in Apr 2024

2/10 Terrible

jiawan

Stayed 1 night in Jan 2024

2/10 Terrible

Sai Ting

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very goid
Stayed 3 nights in Nov 2023

8/10 Good

CHIE

Stayed 4 nights in Oct 2023

10/10 Excellent

Man Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service! Good hotel!
Stayed 2 nights in Aug 2023

10/10 Excellent

GUANGJIAN

Stayed 1 night in Aug 2023

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Hush wen

Stayed 1 night in Jul 2023

10/10 Excellent

Man Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, Good location and good experience.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

peng

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Peng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from 杭州钱江新城万豪酒店 on 23 Jul,2021
尊敬的宾客， 非常感谢您选择入住杭州钱江新城万豪酒店并与我们分享您的入住体验。 从您的评论中我们真切感受到了您对酒店的高度认可，我们对此深感荣幸。我们会与同事分享您的赞扬！ 万豪酒店品牌“精心、活力、创意无限”，致力于全方位提升宾客的入住体验。 我们期待在不久的将来与您再次相见，祝您生活愉快！

2/10 Terrible

PAN SHING

Business traveller
Liked: Room comfort
Disliked: Staff & service
住過服務最差的5星酒店
晚上到達, 訂了的雙人大床房說已滿, 前台叫Jessie 的不單沒有道歉, 還好像是我們不講道理似的, 我們和經理說要投訴, 經理說如何投訴也只是回到他那兒!! 我在外出差多年, 這是我住過服務最差的5星酒店!
Stayed 3 nights in Jan 2020
Response from Sabrina Shan on 4 Mar,2020
尊敬的宾客，感谢您选择入住杭州钱江新城万豪酒店。非常抱歉此次入住未能给您带来满意的体验，我们已将您提出的宝贵意见与相关部门反映并一定会及时做出整改，真诚期待您的再次入住，祝您生活愉快。

8/10 Good

Man Leung

Stayed 1 night in Nov 2019

10/10 Excellent

CHEMIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Sabrina Shan on 7 Jan,2020
Dear Valued Guest, Thank you for staying with us, look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
浴廁的格局沒有完全的封閉讓人覺得沒有隱私
Stayed 2 nights in Sep 2019