Lobby
Check availability

Reviews of Best Western Premier University Inn

3 out of 5
Best Western Premier University Inn
132 Plaza Drive, Hattiesburg, MS

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1000 reviews" "
Rating 8 - Good. 242 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice size rooms
Stayed 1 night in Apr 2024
Response from Best Western Premier on 17 Apr,2024
Thank you for your review!

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Best Western Premier on 17 Apr,2024
Thank you for your review!

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean & comfortable
Stayed 1 night in Apr 2024
Response from Best Western Premier on 17 Apr,2024
Thank you for your review!

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very accommodating and friendly. Breakfast was served as advertised. My sister who stayed with me has a gluten allergy and there were no options for her at breakfast.
Stayed 1 night in Apr 2024
Response from Best Western Premier on 17 Apr,2024
Thank you for your review!

4/10 Poor

michael

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
3rd room was the charm 1st room smoke detector chirping nobody around to fix it 2nd room smelled musty
Stayed 1 night in Apr 2024
Response from Khia on 11 Apr,2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Kaley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Premier on 17 Apr,2024
Thank you for your review!

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Best Western Premier on 1 Apr,2024
Thank you for your review!

10/10 Excellent

Deborah

Liked: Amenities
have stayed her many times and the facilities and hospitality are first rate. Workers are so friendly and helpful
Stayed 1 night in Mar 2024
Response from Best Western Premier on 26 Mar,2024
Thank you for your review!

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent suggestion for dinner. Lovely area.
Stayed 1 night in Mar 2024
Response from Best Western Premier on 26 Mar,2024
Thank you for your review!

8/10 Good

Jesus

Liked: Cleanliness
The staff kept giving us a handicap room like they didn’t know the hotel rooms or did not care about handicap persons
Stayed 2 nights in Mar 2024
Response from Best Western Premier on 21 Mar,2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Michael

Stayed 2 nights in Mar 2024
Response from Best Western Premier on 17 Apr,2024
Thank you for your review!

8/10 Good

Stepheno

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s okay the WiFi there is not great so you’re pretty limited to the devices you can use and bring
Stayed 2 nights in Mar 2024
Response from Best Western Premier on 21 Mar,2024
Thank you for your review!

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful. Breakfast food great.
Stayed 1 night in Mar 2024
Response from Best Western Premier on 21 Mar,2024
Thank you for your review!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Premier on 21 Mar,2024
Thank you for your review!

10/10 Excellent

Rhonda

Stayed 1 night in Mar 2024
Response from Best Western Premier on 1 Apr,2024
Thank you for your review!

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Premier on 21 Mar,2024
Thank you for your review!

6/10 Okay

Samantha

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Warning don’t plan on receiving the late checkout you were offered the option for without being disturbed by house keeping 3 times before normal check out time. We got stuck in a huge storm on the way in that added an extra 2 hours to our already long trip. The staff was friendly and accommodating when we called to let them know we would be arriving late. Housekeeping knocked on our door the first time a little before 10:00am. The second time around 11:00 telling us we needed to leave. We were told a late check out was noted and that housekeeping would be able to see it on their system. Either they cannot see it or do not look at it because again at 11:30 they told us we needed to leave. We had been told at check in we had until 12:00.
Stayed 1 night in Mar 2024
Response from Best Western Premier on 21 Mar,2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, convenient location.
Stayed 3 nights in Mar 2024
Response from Best Western Premier on 7 Mar,2024
Thank you for your review!

8/10 Good

Jaden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, but two pieces of feedback: -my room smelled very artificially floral, almost like perfume had been sprayed excessively. -I had four pillows, but all were very solid, woke up with neck and shoulder pain. Offering soft and firm pillows would be nice.
Stayed 1 night in Feb 2024
Response from Best Western Premier on 27 Feb,2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are really great
Stayed 3 nights in Feb 2024
Response from Best Western Premier on 23 Feb,2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jerry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and good people.
Stayed 1 night in Feb 2024
Response from Best Western Premier on 23 Feb,2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 1 night in Feb 2024
Response from Best Western Premier on 13 Feb,2024
Thank you for your review!

10/10 Excellent

Dawn

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice front desk
Stayed 1 night in Feb 2024
Response from diya on 9 Feb,2024
thank you for feed back

6/10 Okay

Brandy

Stayed 2 nights in Feb 2024
Response from Best Western Premier on 8 Feb,2024
Thank you for your review!

10/10 Excellent

Keairra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western Premier on 31 Jan,2024
Thank you for your review!

10/10 Excellent

Delbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Best Western Premier on 31 Jan,2024
Thank you for your review!

10/10 Excellent

Yolanda

Stayed 2 nights in Jan 2024
Response from Best Western Premier on 28 Jan,2024
Thank you for your review!

2/10 Terrible

Danielle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
An employee screamed at me for asking if they could check if our room was available for early check in and threatened to cancel my room 3 times. The manager said he would look at giving us an adjustment which didn’t happen. 3rd year staying here is probably the last.
Stayed 2 nights in Jan 2024
Response from Best Western Premier on 23 Jan,2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Mary

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Best Western Premier on 23 Jan,2024
Thank you for your review!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, friendly staff and the facilities were in great shape. Will stay here again when I’m in town.
Stayed 1 night in Jan 2024
Response from Best Western Premier on 23 Jan,2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Samantha Beth

Travelled with family
Liked: Cleanliness, staff & service
This hotel is a fine place if you just need a place to sleep. The bathrooms could use some updating, if not just some maintenance. There was a half finished patch job over the air conditioner, and the inner curtains were designed not to close all the way which was an interesting choice. Breakfast was fine but limited. We've stayed here in years past and it feels like the lobby has been kept up well but the rooms have neglected. The house keeping did a good job and the rooms and beds were clean and comfortable enough. The staff is friendly, welcoming, and helpful.
Stayed 3 nights in Dec 2023
Response from Best Western Premier on 23 Jan,2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Premier on 23 Jan,2024
Thank you for your review!

2/10 Terrible

Eric

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BED BUGS in room and un friendly staff!
Stayed 3 nights in Dec 2023
Response from Best Western Premier on 6 Jan,2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

GREGORY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The website said the hotel had a bar and restaurant. They did not have either one. Furniture was falling apart. Rooms were dirty and carpet was torn in places. Checked out a day early because of the conditions
Stayed 3 nights in Dec 2023
Response from Best Western Premier on 6 Jan,2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Roderick

Stayed 4 nights in Dec 2023
Response from Best Western Premier on 6 Jan,2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Premier on 6 Jan,2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold
Was not clean. Mold, mold, mold. Frint dest staff did change our room without any trouble but it was only slightly better. Bed was comfy. Breakfast had hot and cold items.
Stayed 1 night in Dec 2023
Response from Best Western Premier on 28 Dec,2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Premier on 28 Dec,2023
Thank you for your review!

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Premier on 23 Dec,2023
Thank you for your review!

10/10 Excellent

john

Travelled with family
Liked: Property conditions & facilities
Clean hotel, great price and locatio
Clean rooms, great price, hot breakfast. Perfect place for an overnight stay on a holiday road trip. Highly recommended.
Stayed 1 night in Dec 2023
Response from Best Western Premier on 19 Dec,2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Stacy

Stayed 1 night in Dec 2023
Response from Best Western Premier on 23 Jan,2024
Thank you for your review!

2/10 Terrible

Dana

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The where stickers on the walls. Stained bed linen and blood stains on the air conditioner
Stayed 1 night in Dec 2023
Response from Best Western Premier on 19 Dec,2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Best Western Premier on 14 Dec,2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Good stay
We were there for three days and were comfortable. The room was clean and the service was nice.
Stayed 3 nights in Dec 2023
Response from diya on 11 Dec,2023
thank you for your feed back

8/10 Good

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Best Western Premier on 14 Dec,2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mikia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Best Western Premier on 10 Dec,2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Demara

Travelled with family
Liked: Amenities
Wonderful
Stayed 1 night in Dec 2023
Response from Best Western Premier on 10 Dec,2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been well maintained while the staff seemed to be respectfully helpful.
Stayed 1 night in Dec 2023
Response from Best Western Premier on 10 Dec,2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Chris

Business traveller
Disliked: Property conditions & facilities, room comfort
Hot Natured? Not Your Ideal Place to Stay
The room smelled musty and the shower grout needs to be cleaned. The greatest issue I have is they have their air conditioners programmed to work in the room when they want them to work and set at the temperature they want. I THOUGHT I was setting my thermostat to 66 degrees before I went to bed, but woke up at 3:30AM sweating. When I got up to see what was going on, the thermostat was showing a temperature of 74 degrees.
Stayed 1 night in Dec 2023
Response from Best Western Premier on 10 Dec,2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

John

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointed
The shower had zero water pressure and the toilet kept running by itself throughout the night. Probably the worst hotel shower I’ve experienced.
Stayed 1 night in Dec 2023
Response from Best Western Premier on 10 Dec,2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.