Reception

Reviews of Sky Gem Hotel - Ben Thanh

4 out of 5
Sky Gem Hotel - Ben Thanh
48-50 Thu Khoa Huan Street, Ben Thanh Ward - District 1, Ho Chi Minh City

Reviews

8.0

Very good

Rating 10 - Excellent. 231 out of 819 reviews" "
Rating 8 - Good. 388 out of 819 reviews" "
Rating 6 - Okay. 142 out of 819 reviews" "
Rating 4 - Poor. 38 out of 819 reviews" "
Rating 2 - Terrible. 20 out of 819 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tien

Liked: Amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Kok Yep

Liked: Cleanliness, staff & service
Conveniently located. Options to walk to many shopping areas and massages transport is easily available. Overall courteous staff. Clean room though property a bit old.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in central location
Lovely hotel in a great location, 3 mins walk to Bến Thành market with lots of shops and rest nearby. The staff are all lovely and very helpful. My room was clean and spacious and breakfast had a range of options. I would stay here again.
Stayed 4 nights in Aug 2023

10/10 Excellent

terrance

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. Highly recommend this place to stay
Stayed 10 nights in Jul 2023

10/10 Excellent

thong

Stayed 7 nights in Jun 2023

10/10 Excellent

Helmut

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent little hotel I have been staying at a few times now over the years and I like to return to. Excellent clean spacious rooms, friendly staff and and a deliciously scrumptious breakfast buffet. Highly recommended.
Stayed 3 nights in May 2023

10/10 Excellent

Rune

Stayed 2 nights in Apr 2023

10/10 Excellent

KIM, CONCORD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to market to shop and foods
Stayed 2 nights in Apr 2023

10/10 Excellent

KIM, CONCORD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Ben Thanh market to shop and buy foods without spending moneys on taxi
Stayed 4 nights in Apr 2023

10/10 Excellent

thong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They should replace the bathtub. Because it’s too high for the tenants to get in or out of the tub. Also the exhaust fan for the bathroom to circulate the air. Everything else was good. We will stay there whenever we come back to Vietnam. Thanks
Stayed 4 nights in Apr 2023

10/10 Excellent

PHUOC, NORTH PORT

Liked: Staff & service, amenities, property conditions & facilities
Clean, good location
Stayed 1 night in Mar 2023

10/10 Excellent

TAM, TORRANCE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean, Staff is helful, Location is very convenience.
Stayed 2 nights in Jan 2023
Response from Blue Diamond ' Team on 14 Feb,2023
Xin Chào Tam,Thank you for choosing us for the stay in Ho Chi Minh City. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Blue Diamond Hotel in the near future.Sincerely,

10/10 Excellent

Chew Ping

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jan 2023

8/10 Good

suong

10/10 Excellent

Henri

Liked: Staff & service, amenities, property conditions & facilities
Services are excellent
Response from Blue Diamond Hotel on 28 Nov,2022
Dear Guest,Thank you very much for rating us with highest review score. Your compliment will encourage our whole team. And we are very happy and appreciate it very much. We wish to welcome you back to our hotel when you visit Ho Chi Minh next time.

8/10 Good

Stephen

Stayed 5 nights in Sep 2022

10/10 Excellent

Phuoc

Stayed 2 nights in Sep 2022
Response from Blue Diamond Hotel on 1 Oct,2022
Dear Guest,Thank you very much for rating us with highest score. Your compliment will encourage our whole team. And we are very happy and appreciate it very much. We wish to welcome you back to our hotel when you visit Ho Chi Minh next time.

8/10 Good

Sandra

Stayed 13 nights in Aug 2022
Response from Blue Diamond Hotel on 30 Aug,2022
Thank you very much for rating us with high score. Your compliment will encourage our whole team. And we appreciate that very much. We wish to welcome you back to our hotel when you visit Ho Chi Minh next time.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
no more staying in such hotel anymore service very bad
Stayed 3 nights in Oct 2019
Response from Phuong Hong - Sales Executvie on 21 Nov,2019
We are sorry that our services did not meet your expectations. Please allow us to express our sincerest apologies. Could you let us know which service make you feel unsatisfied? We will double check and make improvement on the quality wherever possible.

8/10 Good

Nigel

Liked: Cleanliness, staff & service
Good .. decent place for stay .. needs a bigger gym or better not have one.. abit old but a fair price to pay. other then that worth the money
Stayed 3 nights in Aug 2019
Response from Phuong Hong on 10 Sept,2019
Thank you for believing chosen our hotel for your vacation. We sincerely thank the valuable contribution of customers to help us to make our services more complete. We will guarantee your feedback will be delivered to our Board Of Director as soon as possible. Hopefully, we will have a chance to welcome back you in the near future.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Aug 2019
Response from Phuong Hong on 20 Aug,2019
Dear Sir/Madam, Thank you for your review. Please kindly let us know what made you didn't satisfy during your stay at our hotel. We will try our best to improve the quality of hotel services. Looking forward to hearing from you soon. Many Thanks

10/10 Excellent

Richard, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to attractions n food outlets. Front desk staff pleasing n helpful
Stayed 3 nights in Aug 2019
Response from Chi Nguyen (Ms) – Sale Executive on 17 Aug,2019
Dear Sir / Madam, Thank you so much for choosing our hotel, and taking your time to write a review. We are so glad to hear that you enjoyed your time staying at Blue Diamond Hotel and gave us a high score. We aim to provide a truly unique experience in a convenient location, and we are so happy that we were able to exceed your expectations. Once again, thank you so much for your kind words and we are looking forward to welcoming you back to our hotel in the future. Yours sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in center of the city. Clean room but a little bit old. Breakfast is fine. You also have afternoon tea and snack in the package.
Stayed 2 nights in Jul 2019
Response from Phuong Hong - Sales Executive on 20 Jul,2019
Thank you for believing chosen our hotel for your vacation. We sincerely thank the valuable contribution of customers to help us to make our services more complete. We promise you that your comment will be share to our staff as the reward for their working hard. We look forward to seeing you on your next trip!

8/10 Good

John, Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs very helpful. Room cleaned .it was very good buffet breakfast.
Stayed 2 nights in Jun 2019
Response from Lucia on 10 Jul,2019
Thank you for believing chosen our hotel for your vacation. We work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Ccy

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is closed to a lot of eating and shopping places. The hotel is very noisy early morning and the sound coming from all over.
Stayed 2 nights in Jun 2019

8/10 Good

Sally

Travelled with family
Liked: Staff & service
Hotel location is great, it’s near to the eating place market. Like the friendly staff n very helpful.
Stayed 4 nights in Jun 2019
Response from Phuong Hong - Sales Executive on 19 Jun,2019
Thanks for staying with us. We are working hard to ensure our guests always happy with our services. Blue Diamond Hotel Team would like to give you many thanks for your review and recommendations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
affordable price, totally reasonable
Stayed 3 nights in Jun 2019
Response from Phuong Hong - Sales Executive on 11 Jun,2019
Thank you very much for taking your time to share your review. We are delighted that you had a great time at our hotel. We wish to welcome you back to our hotel when you visit Ho Chi Minh next time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly very helpful staff. Very important for first time visit to HCMC
Stayed 4 nights in May 2019
Response from Phuong Hong - Sales Executive on 29 May,2019
Thank you very much for your lovely feedback which encouraging to the whole team. And we appreciate that very much. We wish to welcome you back to our hotel when you visit Ho Chi Minh next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Phuong Hong - Sales Executive on 16 Apr,2019
We are glad to know that you have enjoyed your stay and you were satisfied by our service. Our slogan is “Blue Diamond Hotel – It’s a way of life”. Our aim is to ensure that you will have the most comfortable, enjoyable and truly unforgettable time in Blue Diamond Hotel. Thank you so much for staying with us, we hope to welcome you back very soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Location good
Stayed 1 night in Mar 2019
Response from Ms. Han - Sale Executive on 26 Mar,2019
Dear Sir, Thank you so much for your kind review. We are looking forward to serve you next time. Thanks & Best regard.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Good location very near Benh Thanh Market n many good eateries near by
Stayed 2 nights in Mar 2019
Response from Phuong Hong - Sales Executive on 20 Mar,2019
Thank you very much for taking your time to share your review. We are very delighted that you had a great time at our hotel. We wish to welcome you back to our hotel when you visit Ho Chi Minh next time.

10/10 Excellent

bao

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2019
Response from Phuong Hong - Sales Executive on 16 Mar,2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Blue Diamond Hotel Team would like to give you many thanks for your review and recommendations.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
Staff was super friendly, ameneties were good and the place was clean. I would definitely stay here again
Stayed 1 night in Feb 2019
Response from Phuong Hong - Sales Executive on 25 Feb,2019
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Hopefully, we will have a chance to welcome back you in near future.

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with very friendly and helpful staff. Great location close to the Ben Thanh market.
Stayed 3 nights in Dec 2018
Response from Phuong Hong - Executive on 25 Dec,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Blue Diamond Hotel Team would like to give you many thanks for your review and recommendations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Phuong Hong - Sales Executive on 20 Dec,2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Phuong Hong - Sales executive on 17 Dec,2018
Thank you very much for your lovely feedback, it is very much appreciated and encouraging to the whole team. We wish to welcome you back to our hotel when you visit Ho Chi Minh next time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Phuong Hong - Sales Executive on 17 Dec,2018
Thank you very much for taking your time to share your review. We are very delighted that you had a great time at our hotel. We wish to welcome you back to our hotel when you visit Ho Chi Minh next time.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aging, but good hotel near Bến Thành Market
We've stayed here several times over the years. The hotel is aging and they need to make some upgrades. The staff, however, is as fantastic as always. Friendly, helpful and the entire staff remembers each guest.
Stayed 3 nights in Nov 2018
Response from Phuong Hong on 5 Dec,2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Hopefully, we will have a chance to welcome back you in near future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy As
This was a very quick visit after a flight to Saigon. The room was good, the bed was comfortable. What was most notable was the excellent service by Miss Vivian, a very professional effory
Stayed 2 nights in Nov 2018
Response from Phuong Hong-Sales Executive on 4 Dec,2018
Thank you for believing chosen our hotel for your vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. We have shared your comment to our staff, who were able to make your stay in Ho Chi Minh City a memorable one. We look forward to seeing you on your next trip!

8/10 Good

khi

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from Phuong Hong - Sales Executive on 9 Nov,2018
Thank you very much for taking your time to share your review. We are very delighted that you had a great time at our hotel. We wish to welcome you back to our hotel when you visit Ho Chi Minh next time.

2/10 Terrible

JABEZ

i didn’t stay after looking at their room n bed quality...so difference from pictures,staffs are rude and dishonest too
Stayed 2 nights in Aug 2018

10/10 Excellent

Bao, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Clean with friendly staff, good location easy to navigate around.
Stayed 2 nights in Aug 2018
Response from Phuong Hong - Sales Executive on 24 Aug,2018
Dear Sir/Madam, Thank you for your lovely feedback. We're appreciated that. We hope to welcome you back very soon. Best regards.

8/10 Good

gerry, perth australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to marketd
Nice hotel, lovely staff, comfortable room close to markets and restaurants
Stayed 13 nights in Jul 2018
Response from Phuong Hong - Sales Executive on 15 Aug,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Blue Diamond Hotel Team would like to give you many thanks for your review and recommendations.

6/10 Okay

T-

good location!”
in the down town, easy to find foods, Great location, nice rooms but old style, breakfast was ok with a good selection of western and Asian food.
Stayed 3 nights in Jul 2018
Response from Phuong Hong - Sales Executive on 16 Jul,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Blue Diamond Hotel Team would like to give you many thanks for your review and recommendations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Phuong Hong - Sales Executive on 18 Jun,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Blue Diamond Hotel Team would like to give you many thanks for your review and recommendations.

10/10 Excellent

richard, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good breakfast. Close to attractions and easy to move around.
Stayed 2 nights in Jun 2018
Response from Phuong Hong - Sales Executive on 14 Jun,2018
Thank you very much for your lovely feedback, it is very much appreciated and encouraging to the whole team. We wish to welcome you back to our hotel when you visit Ho Chi Minh next time.

8/10 Good

Leanne, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel. Breakfast is good. Reception staff are friendly and efficient particularly Matthew and Andrew.
Stayed 1 night in May 2018
Response from Phuong Hong - Sales Executive on 4 Jun,2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Blue Diamond Hotel Team would like to give you many thanks for your review and recommendations.

8/10 Good

Ellie, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Blue Diamond! Our room was very comfortable and clean. The hotel staff are fantastic, they helped us book tours and gave excellent recommendations for food and things to see and do. The locations is great, only a 2 minute walk to the main market.
Stayed 2 nights in Apr 2018
Response from Phuong Hong - Sales Executive on 26 Apr,2018
Thank you very much for taking your time to share your review. We are very delighted that you had a great time at our hotel. We wish to welcome you back to our hotel when you visit Ho Chi Minh next time.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Okay, but overall disappointing
Positives: Matthew and (I think her name was) Vivian front of house staff were very polite, knowledgeable and helpful Great location. Bich and Hung especially Hung exceptionally good at massage and reflexology teqnique. Room was clean Negatives The superior room was a small double bedroom with an ensuite bathroom (it felt as if the bathroom was inside the room itself - pretty cramped). Experienced a lot of interruption on the English speaking tv channels Doors are not sound proof, seemed to be ordinary doors (as when stood by the lift I could hear a couple being intimate) Currently a construction site next to the hotel which insists on starting work at 7am (a lot of noise, banging, drilling)... whether you wish to have a late sleep or just relax in your room, it is not possible and out the control of Blue Diamond. AC dated and is loud at night Bed not very comfortable (but that is truly subjective opinion) Breakfast is geared more to the Asian culture, there are egg options, but not cooked well at all, even the boiled eggs yokes are darkened due to length of heat. Very limited option of fruit, I was served only Watermelon. I didn’t enjoy breakfast at all and forfeited eating any on my day of departure. Areas to improve: Masseurs need to respect quiet time during the massage. The tend to talk to each other during treatment, and talk very loudly when not working which disturbs the enjoyment of the time spent.
Stayed 3 nights in Apr 2018