Lobby

Reviews of Harmony Saigon Hotel & Spa

4 out of 5
Harmony Saigon Hotel & Spa
32A-34 Bui Thi Xuan Street, District 1, Ho Chi Minh City

Reviews

8.8

Excellent

Rating 10 - Excellent. 363 out of 762 reviews" "
Rating 8 - Good. 307 out of 762 reviews" "
Rating 6 - Okay. 74 out of 762 reviews" "
Rating 4 - Poor. 12 out of 762 reviews" "
Rating 2 - Terrible. 6 out of 762 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

ALAA

Travelled with group
Liked: Cleanliness, staff & service, amenities
i already have my room in the highest floor but it was too much noisy from the area maybe the window in my room cannot close in a good manner

8/10 Good

PATRICK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good clean hotel. Very friendly staff. Good sized room. The pool was ok. but not much seating around it. ok breakfast. My first stay in Vietnam so not sure what to expect.
Stayed 3 nights in Mar 2024

10/10 Excellent

jason, palestine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely place
Stayed 2 nights in Jan 2024

8/10 Good

KEVIN MARCUS

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marvin Nguyen - Front Office Manager. on 27 Dec,2023
Dear Mr Kevin.Harmony xin chào !Many thanks for staying with us at Harmony Saigon Hotel & Spa and giving us a wonderful review. We are glad that you had a nice experience staying with us. Your opinion is really important for us and other guests. We are looking forward to welcome you in the near future for more great memories together. Sincere regards.

10/10 Excellent

Lee Minh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is centrally located giving easy access to many attractions. Room is clean and quiet. Breakfast is delicious and staffs are professionally trained. Will stay again.
Stayed 3 nights in Dec 2023
Response from Marvin Nguyen - Front Office Manager. on 27 Dec,2023
Dear Mr Lee.Harmony xin chào !Many thanks for staying with us at Harmony Saigon Hotel & Spa and giving us a wonderful review. We are glad that you had a nice experience staying with us. Your opinion is really important for us and other guests. We are looking forward to welcome you in the near future for more great memories together. Sincere regards.

2/10 Terrible

Oai

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I like it because it close to cop mart store and local market Thai Bình. I don’t like how they treat me. First not giving me the room I booked and paid for online. Very inconvenient back and forward changing room. They then give me voucher for foot massage but when I go there the foot massage room have no air condition. I end up not using the voucher. I will never go back to this hotel again. I go to the one beside it called Eden hotel, more nice and clean.
Stayed 4 nights in Dec 2023
Response from Marvin Nguyen - Front Office Manager. on 13 Dec,2023
Dear Mr Oai.Thank you very much for your constructive feedback. We regret to hear that we have not been able to meet your expectations during your last visit. Please accept our deepest apologies for the inconvenience caused during your stay. Regarding the challenge, you have mentioned, we have discussed with the team and be assured we will work harder for immediate improvement. We look forward to an opportunity of welcoming you back to Harmony Saigon Hotel & SPA again in the future. Kind regards.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Marvin Nguyen - Front Office Manager. on 24 Nov,2023
Dear Mr Aaron.Harmony xin chào !Many thanks for staying with us at Harmony Saigon Hotel & Spa and giving us a wonderful review. We are glad that you had a nice experience staying with us. Your opinion is really important for us and other guests. We are looking forward to welcome you in the near future for more great memories together. Sincere regards.

10/10 Excellent

Sho, Ota-ku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a generally pleasant stay at this hotel. The reception staff are proficient in English, which is a boon for overseas travelers. However, some staff members could be more helpful. At times, it seemed like they were more focused on showcasing their English skills than providing assistance. Other than that, it's a great hotel. I like it.
Stayed 2 nights in Nov 2023
Response from Marvin Nguyen - Front Office Manager. on 24 Nov,2023
Dear Ms Sho.Thank you very much for your constructive feedback. We regret to hear that we have not been able to meet your expectations during your last visit. Please accept our deepest apologies for the inconvenience caused during your stay. Regarding the challenge, you have mentioned, we have discussed with the team and be assured we will work harder for immediate improvement. We look forward to an opportunity of welcoming you back to Harmony Saigon Hotel & SPA again in the future. Kind regards.

10/10 Excellent

Christian alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is friendly and willing to help
Stayed 9 nights in Nov 2023
Response from Marvin Nguyen - Front Office Manager. on 24 Nov,2023
Dear Mr Christian Alex.Harmony xin chào !Many thanks for staying with us at Harmony Saigon Hotel & Spa and giving us a wonderful review. We are glad that you had a nice experience staying with us. Your opinion is really important for us and other guests. We are looking forward to welcome you in the near future for more great memories together. Sincere regards.

8/10 Good

Man Ho

Travelled with family
Liked: Staff & service, amenities
Staffs are helpful and nice, breakfast and spa are good too. Just a little disappointed by the view from room and the light in the corridor is not bright enough.
Stayed 3 nights in Nov 2023
Response from Marvin Nguyen - Front Office Manager. on 15 Nov,2023
Dear Mr Man Ho.Thank you very much for your constructive feedback. We regret to hear that we have not been able to meet your expectations during your last visit. Please accept our deepest apologies for the inconvenience caused during your stay. Regarding the challenge, you have mentioned, we have discussed with the team and be assured we will work harder for immediate improvement. We look forward to an opportunity of welcoming you back to Harmony Saigon Hotel & SPA again in the future. Kind regards.

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Just needed a holiday.
Good location with many dining options nearby. Hotel breakfast was good. Doormen at arrival were very eager to "assist" on sim card purchase when asked for nearby options. Felt too pushy for a sales transaction and intrusive; despite mentioned at the lobby before heading up to the room that will consider on the purchase, yet ignored and knocked on room door despite DND signage was turned on and walk into the room uninvited.
Stayed 3 nights in Nov 2023
Response from Marvin Nguyen - Front Office Manager. on 9 Nov,2023
Dear Mr Steven.Thank you very much for your constructive feedback. We regret to hear that we have not been able to meet your expectations during your last visit. Please accept our deepest apologies for the inconvenience caused during your stay. Regarding the challenge, you have mentioned, we have discussed with the team and be assured we will work harder for immediate improvement. We look forward to an opportunity of welcoming you back to Harmony Saigon Hotel & SPA again in the future. Kind regards.

10/10 Excellent

haw

Stayed 3 nights in Nov 2023
Response from Marvin Nguyen - Front Office Manager. on 13 Dec,2023
Dear Mr Haw.Harmony xin chào !Many thanks for staying with us at Harmony Saigon Hotel & Spa and giving us a wonderful review. We are glad that you had a nice experience staying with us. Your opinion is really important for us and other guests. We are looking forward to welcome you in the near future for more great memories together. Sincere regards.

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class hotel
Really clean, tidy and secure hotel with extremely friendly and helpful staff. Room was very comfortable with daily housekeeping. Breakfast was really outstanding with a huge choice for every taste, really set you up for the day. Would definitely stay here again and would definitely recommend to fellow travelers.
Stayed 3 nights in Oct 2023
Response from Marvin Nguyen - Front Office Manager. on 7 Nov,2023
Dear Ms Charmaine.Harmony xin chào !Many thanks for staying with us at Harmony Saigon Hotel & Spa and giving us a wonderful review. We are glad that you had a nice experience staying with us. Your opinion is really important for us and other guests. We are looking forward to welcome you in the near future for more great memories together. Sincere regards.

6/10 Okay

Tin

Liked: Cleanliness, staff & service
Room with “Limited View” just a “window seeing another building wall”. Can’t have peaceful rest as the room is located in level 12 restaurant is at level 12A. Patrons have to take lift to level 12 to get access to Level 12A. So much noise and loud music during the night time and restaurant rearranging chairs around 3:00am. I didn’t get much sleep for the night I stayed at the hotel.
Stayed 1 night in Nov 2023
Response from Marvin Nguyen - Front Office Manager. on 5 Nov,2023
Dear Mr Tin.Thank you very much for your constructive feedback. We regret to hear that we have not been able to meet your expectations during your last visit. Please accept our deepest apologies for the inconvenience caused during your stay. Regarding the challenge, you have mentioned, we have discussed with the team and be assured we will work harder for immediate improvement. We look forward to an opportunity of welcoming you back to Harmony Saigon Hotel & SPA again in the future. Kind regards.

8/10 Good

Jisun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massage were sooo good! VIP discount was helpful otherwise it would Have been Very expensive. Pool seemed nice, didnt try though. Wish staff spoke better English! Some of the staff didnt speak English at all
Response from Marvin Nguyen - Front Office Manager. on 19 Oct,2023
Dear Mr Jisun.Thank you very much for your constructive feedback. We regret to hear that we have not been able to meet your expectations during your last visit. Please accept our deepest apologies for the inconvenience caused during your stay. Regarding the challenge, you have mentioned, we have discussed with the team and be assured we will work harder for immediate improvement. We look forward to an opportunity of welcoming you back to Harmony Saigon Hotel & SPA again in the future. Kind regards.

10/10 Excellent

Kumar Nandan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Marvin Nguyen - Front Office Manager. on 5 Oct,2023
Dear Mr Kumar Nandan.Harmony xin chào !Many thanks for staying with us at Harmony Saigon Hotel & Spa and giving us a wonderful review. We are glad that you had a nice experience staying with us. Your opinion is really important for us and other guests. We are looking forward to welcome you in the near future for more great memories together. Sincere regards.

10/10 Excellent

Wilsone

Stayed 2 nights in Sep 2023
Response from Marvin Nguyen - Front Office Manager. on 5 Oct,2023
Dear Mr Wilsone.Harmony xin chào !Many thanks for staying with us at Harmony Saigon Hotel & Spa and giving us a wonderful review. We are glad that you had a nice experience staying with us. Your opinion is really important for us and other guests. We are looking forward to welcome you in the near future for more great memories together. Sincere regards.

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stuff
Stayed 3 nights in Sep 2023
Response from Marvin Nguyen - Front Office Manager. on 28 Sept,2023
Dear Mr Ahmed.Harmony xin chào !Many thanks for staying with us at Harmony Saigon Hotel & Spa and giving us a wonderful review. We are glad that you had a nice experience staying with us. Your opinion is really important for us and other guests. We are looking forward to welcome you in the near future for more great memories together. Sincere regards.

10/10 Excellent

Goh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Marvin Nguyen - Front Office Manager. on 26 Sept,2023
Dear Mr Goh.Harmony xin chào !Many thanks for staying with us at Harmony Saigon Hotel & Spa and giving us a wonderful review. We are glad that you had a nice experience staying with us. Your opinion is really important for us and other guests. We are looking forward to welcome you in the near future for more great memories together. Sincere regards.

10/10 Excellent

Wilson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience of staying in Harmony is fantastic this time. Every hotel staff is so friendly. Especially, the sales manager Patrick has always been helping us with with different ideas and solutions. He’s great. There are so many choices on the breakfast buffet table. When we have the breakfast, we can always. Enjoy the wonderful top floor sky view. I will definitely recommend my friends to come to stay in this hotel. Harmony is my first choice hotel in Vietnam. Wilson
Stayed 3 nights in Jul 2023
Response from Marvin Nguyen - Front Office Manager. on 10 Sept,2023
Dear Mr Wilson.Many thanks for staying with us at Harmony Saigon Hotel & Spa and giving us a wonderful review. It was a great pleasure reading your review, especially regarding the excellent service from MR Patrick a. One of the most important core values of our Harmony Saigon Hotel is interaction and connecting with our guests, whilst providing most warm and caring service. I definitely have shared your compliment to encourage the entire team for the path for excellence services and to create an unforgettable experience for all our travelers. Again, thank you so much for your staying with us and everyone is looking forward to welcome back to Harmony Saigon Hotel & Spa soon.With Warmest Regards,

8/10 Good

KENNETH

Stayed 3 nights in Jul 2023
Response from Marvin Nguyen - Front Office Manager. on 28 Jul,2023
Dear Mr Kenneth.Harmony xin chào !Many thanks for staying with us at Harmony Saigon Hotel & Spa and giving us a wonderful review. We are glad that you had a nice experience staying with us. Your opinion is really important for us and other guests. We are looking forward to welcome you in the near future for more great memories together. Sincere regards.

8/10 Good

phuong

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great!
Stayed 2 nights in Jun 2023
Response from Marvin Nguyen - Front Office Manager. on 24 Jul,2023
Dear Ms Phuong.Harmony xin chào !Many thanks for staying with us at Harmony Saigon Hotel & Spa and giving us a wonderful review. We are glad that you had a nice experience staying with us. Your opinion is really important for us and other guests. We are looking forward to welcome you in the near future for more great memories together. Sincere regards.

10/10 Excellent

Daniel

Stayed 2 nights in May 2023
Response from Marvin Nguyen - Front Office Manager. on 24 Jul,2023
Dear Mr Daniel.Harmony xin chào !Many thanks for staying with us at Harmony Saigon Hotel & Spa and giving us a wonderful review. We are glad that you had a nice experience staying with us. Your opinion is really important for us and other guests. We are looking forward to welcome you in the near future for more great memories together. Sincere regards.

6/10 Okay

byron k.

Travelled with family
Disliked: Property conditions & facilities
No cold water
Stayed 1 night in Mar 2023
Response from Marvin Nguyen - Front Office Manager. on 24 Jul,2023
Dear Mr Byron K.Thank you very much for your constructive feedback. We regret to hear that we have not been able to meet your expectations during your last visit. Please accept our deepest apologies for the inconvenience caused during your stay. Regarding the challenge, you have mentioned, we have discussed with the team and be assured we will work harder for immediate improvement. We look forward to an opportunity of welcoming you back to Harmony Saigon Hotel & SPA again in the future. Kind regards.

10/10 Excellent

Daniel

Stayed 2 nights in Mar 2023

10/10 Excellent

kah ching

Stayed 3 nights in Feb 2023

6/10 Okay

Luan Kinh

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Okay, good for low budget. Bathroom leaking water
Stayed 2 nights in Feb 2023
Response from Marvin Nguyen - Front Office Manager. on 24 Jul,2023
Dear Mr Luan Kinh.Thank you very much for your constructive feedback. We regret to hear that we have not been able to meet your expectations during your last visit. Please accept our deepest apologies for the inconvenience caused during your stay. Regarding the challenge, you have mentioned, we have discussed with the team and be assured we will work harder for immediate improvement. We look forward to an opportunity of welcoming you back to Harmony Saigon Hotel & SPA again in the future. Kind regards.

10/10 Excellent

Duc Huu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services are very good, location is convenient. Shower floor and wall gaps have black mold.
Stayed 4 nights in Jan 2023
Response from Marvin Nguyen - Front Office Manager. on 24 Jul,2023
Dear Duc Huu.Thank you very much for your constructive feedback. We regret to hear that we have not been able to meet your expectations during your last visit. Please accept our deepest apologies for the inconvenience caused during your stay. Regarding the challenge, you have mentioned, we have discussed with the team and be assured we will work harder for immediate improvement. We look forward to an opportunity of welcoming you back to Harmony Saigon Hotel & SPA again in the future. Kind regards.

10/10 Excellent

Duc Huu

Travelled with family
Liked: Cleanliness, staff & service
Great staff. Facility is clean.

10/10 Excellent

Thi Phuong, BRAMPTON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central

10/10 Excellent

Thi Phuong, BRAMPTON

10/10 Excellent

Gabriel

Stayed 1 night in Jan 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a fantastic hotel with fantastic staff!!
We stayed at the haromony hotel in the harmony suite for 2 weeks and all i can say is that it was amazing. My wife broke her foot 3 days into out vacation and all the staff could not do enough to help her, and still made our trip an outstanding holiday, all the hotel staff from the receptionists, waiting staff, doormen and cleaners all helped us immensely, they helped her up and down stairs, into taxis, delivered our breakfast to the room every day and helped us get in and out of taxis, and let us borrow the hotel wheelchai to use exclusively during our stay so we could still fully explore the city. The staff really make this hotel and are all extremely helpfully, freindly and attentive, and are a massive asset to this hotel. The hotel itself is stunning and kept to a very high standard and could not fault it it any way. We stayed in the harmony suite and the room is of a high standard with a balcony with hot tub (rare in Ho Chi Minh city), and a great jacuzzi bath in the room, huge bed and geat amenities. The location is extremely central in dirstrict one and near all the main tourist attractions. I will definitely stay at this hotel when we return to Vietnam in the future, and would not hesitate recommending this hotel to others. Once again i can not thank the staff enough for all there help and assistane, they were fantastic and made a difficult situation on holiday easy.
Front of hotel
Stayed 12 nights in Dec 2022

8/10 Good

Suwah

Travelled with group
Liked: Cleanliness, staff & service
Conveniently located close to many attractions, food, shopping

10/10 Excellent

CHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent.
Stayed 4 nights in Nov 2022

6/10 Okay

Nghia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok,not so good but not so bad that Al I have to say
Stayed 3 nights in Oct 2022

10/10 Excellent

Lien anh

Stayed 2 nights in Oct 2022

8/10 Good

Sanjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location Good breakfast with a view
Stayed 3 nights in Sep 2022

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, the rooms were clean and well cared for.
Stayed 13 nights in Aug 2022

10/10 Excellent

Hwee Beng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service
excellent service provided by the staff. while he was helping to carry my luggage into the hotel, the handle of my luggage broken due to my luggage is quite heavy. he immediately apologise to me but i know it is not his fault and he offered me to bring my broken luggage to replace the handle. he return my luggage within 30 minutes. i am very surprised. i wanted to pay him for the replacement cost but at first he refused. finally i able to convince him to accept the replacement cost. quite a honest young guy. kudos to his services.
Stayed 3 nights in Jul 2022

10/10 Excellent

Steven Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel
Stayed 4 nights in Jul 2022

10/10 Excellent

JAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, lots of windows, great bathroom, very relaxing
Stayed 2 nights in Jul 2022

8/10 Good

Todd

Stayed 1 night in May 2022

10/10 Excellent

Jacqueline, Lake Elsinore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

6/10 Okay

Begam Bte mohamed musthapa

Business traveller
Liked: Amenities
I find the room very dark . Limited light . Walkway to the room is inconvenient if u have a luggage. As there’s always a push trolley at the side for the cleaner . Weird with the indoor swimming pool with no view . And u need to carry your own luggage up the stairs if the bell hop is not around. The hotel do not have a ramp for luggage ! I wonder what if you’re on a wheelchair . The only thing I like about it is the masseuse Anna , friendly bellhop and walking distance to Ben Thanh Market !
Stayed 3 nights in May 2022

10/10 Excellent

Fraser

Stayed 1 night in Mar 2022

10/10 Excellent

khor

Stayed 1 night in Mar 2022

10/10 Excellent

CHIU

Liked: Cleanliness, staff & service, room comfort
酒店整体质量不错,冲凉水压太小,早餐很一般,房间很大很清潔
Stayed 2 nights in Mar 2022