Exterior

Reviews of New World Saigon Hotel

5 out of 5
New World Saigon Hotel
76 Le Lai Street, District 1, Ben Thanh, Ho Chi Minh City

Reviews

8.6

Excellent

Rating 10 - Excellent. 548 out of 1001 reviews" "
Rating 8 - Good. 277 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sian

Stayed 11 nights in Feb 2024
Response from Hoa Phan on 25 Apr,2024
Dear Sian,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.With my best regards,Niklas WagnerGeneral Manager

10/10 Excellent

Phillip, Sugar Land

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hoa Phan on 19 Apr,2024
Dear Phillip,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Best regards,Niklas WagnerGeneral Manager

10/10 Excellent

Phillip, Sugar Land

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel with great breakfast options for everyone. Its location is central to HCM
Stayed 2 nights in Mar 2024
Response from Hoa Phan on 25 Mar,2024
Dear Phillip,Thank you for taking the time to share your positive feedback with us.We're delighted to hear that you enjoyed our breakfast options and found our hotel's location in central HCM convenient. We strive to provide our guests with a memorable experience, and it's always rewarding to know when we've succeeded. Your kind words will be shared with our team, as they work hard to ensure every guest feels welcomed and well taken care of.We look forward to welcoming you back on your next visit to HCM. Best regards,Niklas WagnerGeneral Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the luxury feel of New World. By the time you get out of your vehicle at the front door, you will feel like royalty until the day that you leave.
Stayed 1 night in Feb 2024
Response from Hoa Phan on 20 Mar,2024
Dear John,Thank you very much for taking the time to share your experience with us. We are thrilled to hear that you enjoyed the luxury feel of our New World Saigon hotel. Providing our guests with a sense of royalty and luxury is what we strive for, and we are delighted that you felt this from the moment you arrived until the end of your stay.Your kind words truly inspire us to continue delivering exceptional experiences, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards,Niklas WagnerGeneral Manager

10/10 Excellent

Ngoc

Stayed 1 night in Feb 2024
Response from Hoa Phan on 9 Apr,2024
Dear Ngoc,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Yours sincerely,Niklas WagnerGeneral Manager

8/10 Good

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to Ben Thanh Market and Bui Vien Walking Street. The hotel staff were all great with their service. All amenities were as expected for a 5 star hotel in Vietnam.
Stayed 4 nights in Mar 2024
Response from Hoa Phan on 13 Mar,2024
Dear Sara,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel's prime location near Ben Thanh Market and Bui Vien Walking Street. Our team works hard to provide exceptional service, and we're thrilled that you found them to be great during your stay. It's wonderful to know that the amenities met your expectations for a 5-star hotel experience in Vietnam. We strive to ensure that our guests have a comfortable and enjoyable stay with us.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service of the young lady Minh at check in and Will in the very nice Chinese restaurant who actually served and carved the duck for us at the table.
Stayed 2 nights in Feb 2024
Response from Hoa Phan on 8 Mar,2024
Dear John,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that Minh provided you with excellent service during check-in and that Will went above and beyond to ensure you had a memorable dining experience at our Chinese restaurant. Your kind words will be shared with Minh, Will, and the rest of our team, as it serves as great encouragement for us to continue delivering exceptional service to all our guests.We look forward to welcoming you back for another enjoyable stay and dining experience in the near future.Yours sincerely,Niklas WagnerGeneral Manager

10/10 Excellent

Thuy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hoa Phan on 27 Jan,2024
Dear Thuy,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Yours sincerely,Niklas WagnerGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 7 nights in Jan 2024
Response from Hoa Phan on 26 Jan,2024
Dear valued guest,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Thi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Hoa Phan on 24 Jan,2024
Dear Thi,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Binh

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and excellent customer services. I will come back to New World.
Stayed 5 nights in Jan 2024
Response from Hoa Phan on 23 Jan,2024
Dear Binh,Thank you for sharing your positive feedback with us! We are delighted to hear that you enjoyed the friendly staff and experienced excellent customer service during your stay at New World. Our team is committed to providing a welcoming and pleasant environment for our guests, and we're thrilled to know that our efforts have made a positive impression on you. Your intention to come back to New World is the best compliment we could receive, and we look forward to welcoming you again in the future.Once again, thank you for choosing New World Saigon hotel. We can't wait to have the pleasure of hosting you again on your next visit.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Wai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, we had a excellent experience with this property
Stayed 3 nights in Jan 2024
Response from Hoa Phan on 14 Jan,2024
Dear Wai,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Best regards,Niklas WagnerGeneral Manager

10/10 Excellent

Sam

Stayed 2 nights in Jan 2024
Response from Hoa Phan on 14 Jan,2024
Dear Sam,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Best regards,Niklas WagnerGeneral Manager

2/10 Terrible

Emre

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hoa Phan on 15 Jan,2024
Dear Emre,We appreciate your recent stay at our hotel and your feedback on Expedia. Your opinions matter greatly to us, and we strive to ensure every guest has a positive experience.We noticed that you left a 1-star review, and while we're grateful for your input, we would love to hear more about your stay. Your detailed feedback will assist us in addressing any concerns you may have encountered and in making the necessary improvements to enhance our guests' experiences.If there were specific issues or aspects that fell short of your expectations, please share them with us. We look forward to the opportunity to make amends and welcome you back for an improved experience.Best regards,Niklas WagnerGeneral Manager

8/10 Good

Robert, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hoa Phan on 14 Jan,2024
Dear Robert,We would like to take this opportunity to thank you for choosing New World Saigon Hotel and taking time to rate us on Expedia. We are looking forward to welcoming you back on your next visit and to deliver you a 5-star experience.Best regards,Niklas WagnerGeneral Manager

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and I recommend the rooms with residence lounge access. Bit like going all inclusive
Stayed 5 nights in Dec 2023
Response from Hoa Phan on 9 Jan,2024
Dear Ian,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and appreciated the Residence lounge access. It's wonderful to know that our accommodations felt a bit like an all-inclusive experience for you. Our team works hard to provide exceptional service and create a comfortable environment for our guests, so your kind words are truly appreciated.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Hoa Phan on 9 Jan,2024
Dear Peter,Thank you for your kind 5-star rating. We are absolutely delighted to know that you had a wonderful experience at New World Saigon Hotel and we look forward to welcoming you back soon.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Hoa Phan on 9 Jan,2024
Dear Tuan,Thank you for your rating of 5 out of 5. We are very glad to know that you had a wonderful stay at New World Saigon Hotel and we look forward to welcoming you back in the near future.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Thomas B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful hotel
Very helpful with my disabled wife.
Stayed 1 night in Jan 2024
Response from Hoa Phan on 9 Jan,2024
Dear Thomas B.,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Charles, Georgetown

Stayed 2 nights in Jan 2024
Response from Hoa Phan on 26 Jan,2024
Dear Charles,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Emre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hoa Phan on 8 Jan,2024
Dear Emre,Thank you for your kind 5-star rating. We are absolutely delighted to know that you had a wonderful experience at New World Saigon Hotel and we look forward to welcoming you back soon.With my best regards,Niklas WagnerGeneral Manager

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the New World, professional staff and at the same time friendly.
Stayed 1 night in Dec 2023
Response from Hoa Phan on 25 Dec,2023
Dear mark,Thank you for choosing New World for your recent stay, and for taking the time to share your positive feedback with us! We are thrilled to hear that you had a great experience and that our staff's professionalism combined with friendliness contributed to your satisfaction. At New World, we take pride in providing exceptional service, and it's truly rewarding to know that our team's efforts made your stay memorable. Your kind words motivate us to continue delivering the high standards of hospitality that our guests deserve.Once again, thank you for choosing New World. We look forward to the opportunity of hosting you in the future.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was in a great location that allowed me to explore the surrounding area. I got upgraded to the residence club which has it's own checkin counter on the 10th floor. I got access to an amazing breakfast and cocktail hour which was basically a dinner buffet and the food was spectacular. I didn't know that food could taste that good! After checking out, I mentioned that I was going to try to relax at a cafe to wait for my flight and the staff said I could hang around on the 10th floor or use the pool/spa while I wait for my flight. This truly went above and beyond as my flight left at 11pm. This is a great hotel and I recommend it to anyone. Definitely opt for the residence club option if you can! You won't regret it.
Stayed 1 night in Dec 2023
Response from Hoa Phan on 8 Dec,2023
Dear Aaron,Thank you for taking the time to share your wonderful experience with us! We are delighted to hear that you enjoyed your stay and that our location and amenities contributed to a memorable visit. It's fantastic to know that you appreciated the upgrade to the Residence Club, with its exclusive check-in counter on the 10th floor. We're thrilled that you had the opportunity to savor the amazing breakfast and cocktail hour – it sounds like it exceeded your expectations. Our team strives to provide exceptional service, and we are pleased to hear that their suggestion to use the facilities while waiting for your flight made your stay even more enjoyable.We appreciate your recommendation and are grateful for your kind words. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional experience in the future. Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service in the 10th floor Club rooms.
Stayed 2 nights in Dec 2023
Response from Hoa Phan on 6 Dec,2023
Dear Peter,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visitWarmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hoa Phan on 29 Nov,2023
Dear Victoria,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Geneva, Lynnwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties we’ve stayed at in HCMC. It’s quiet enough, safe, very clean, in a great location and has the best staff. Everyone is super friendly! We stayed here 3xs within 2 weeks. Spa has great massage therapists as well/. Looking forward to coming back to Saigon and staying here again.
Stayed 2 nights in Nov 2023
Response from Hoa Phan on 20 Nov,2023
Dear Geneva,Thank you for taking the time to share your wonderful feedback! We are delighted to hear that your experience at our New World Saigon hotel was one of the best during your time in HCMC.It's fantastic to know that you found our location quiet, safe, and in close proximity to everything you needed. We strive to maintain a high level of cleanliness, and we're pleased that it contributed to your positive impression. We are truly grateful for your kind words about our staff. Providing exceptional service and creating a friendly atmosphere for our guests is our top priority. Your appreciation means a lot to us.We're thrilled to hear that you chose to stay with us three times within two weeks. It's always a pleasure to welcome back returning guests, and we're honored to be your preferred choice in Saigon. We look forward to seeing you soon.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Geneva, Lynnwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 4th time staying at this property. The service, food, amenities and location is the best!! Rooms are very, very clean and stocked with all that you need. The staff was excellent - always very friendly and helpful. I wish I would’ve remembered all of their names! My moms luggage was lost and as soon as we mentioned it to the hotel staff, they took her paperwork and helped tracked it down. I went to the spa twice for a massage - best massage I’ve ever had overseas. Club lounge had the best view, delicious breakfast and evening drinks and apps. Would recommend this hotel all around! I’m looking forward to staying on my next visit!
Stayed 2 nights in Nov 2023
Response from Hoa Phan on 20 Nov,2023
Dear Geneva,Thank you so much for choosing to stay with us at New World Saigon for the fourth time! We truly appreciate your continued trust in our hotel.We are thrilled to hear that you enjoyed every aspect of your stay, from the service and food to the amenities and location. It warms our hearts to know that our staff left a positive impression on you with their friendliness and helpfulness. Rest assured, your kind words will be shared with the entire team. It's fantastic to know that you had a wonderful experience at our spa and enjoyed the massage – we aim to provide the best possible relaxation for our guests. Your compliments about the Club Lounge, with its stunning view, delicious breakfast, and evening drinks and apps, are truly appreciated. We're pleased to have exceeded your expectations. Our goal is to ensure our guests have a worry-free and enjoyable stay.We look forward to seeing you soon.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

ANNIE, ANAHEIM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and staff's are vey friendly and helpful
Stayed 4 nights in Nov 2023
Response from Hoa Phan on 13 Nov,2023
Dear ANNIE,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

ANNIE, ANAHEIM

Travelled with partner
Liked: Cleanliness, staff & service
All the staff's were very friendly and helpful. Excellent location
Stayed 2 nights in Nov 2023
Response from Hoa Phan on 9 Nov,2023
Dear ANNIE,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The residence lounge upgrade was excellent Pool is awesome
Stayed 2 nights in Oct 2023
Response from Hoa Phan on 3 Nov,2023
Dear Robert,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

ANNIE, ANAHEIM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023
Response from Hoa Phan on 2 Nov,2023
Dear ANNIE,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

ANNIE, ANAHEIM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to stay at this hotel very time I visited Vietnam. Every staffs were helpful and friendly. Highly recommended to everyone. ..hig
Stayed 3 nights in Oct 2023
Response from Hoa Phan on 30 Oct,2023
Dear ANNIE,Thank you for sharing your experience at our New World Saigon Hotel. It's fantastic to hear that every visit has been delightful, and that the staff's helpful and friendly nature made your stay enjoyable. Your recommendation is greatly appreciated! Your satisfaction is our priority. Thank you again and we look forward to taking care of you soon again soon.Yours sincerely,Niklas WagnerGeneral Manager

10/10 Excellent

RAVI

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Oct 2023
Response from Hoa Phan on 27 Oct,2023
Dear RAVI,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Chiaw Gek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food were very good.
Stayed 2 nights in Oct 2023
Response from Hoa Phan on 19 Oct,2023
Dear Chiaw Gek,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most convenient to get around at district 1
Stayed 12 nights in Aug 2023
Response from Hoa Phan on 6 Oct,2023
Dear Peter,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager

8/10 Good

Arthur, Newark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and good location.
Stayed 3 nights in Sep 2023
Response from Hoa Phan on 4 Oct,2023
Dear Arthur,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Stay @ New World
Good service provided by Residence Club and polite staffs and attentive approach.
Stayed 2 nights in Sep 2023
Response from Hoa Phan on 28 Sept,2023
Dear Roy,Thank you for taking the time to leave such a positive and thoughtful review about your recent stay at Residence Club. We truly appreciate your kind words and feedback.We are delighted to hear that you enjoyed the good service provided by our team members and that you found our staff to be polite and attentive. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and your feedback serves as validation that we are on the right track. Your comments will be shared with our dedicated staff, who take pride in delivering outstanding service. It is their commitment and hard work that make our guests' stays truly special.Thank you once again for choosing Residence Club, and we can't wait to have the opportunity to serve you again.Warmest regards,Niklas WagnerGeneral Manager

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I did not get a room upgrade during my stay
Stayed 3 nights in Sep 2023
Response from Hoa Phan on 28 Sept,2023
Dear Andrew ,Thank you for sharing your feedback of your recent stay with us. We will be addressing your concerns. Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Andy tan

Stayed 3 nights in Sep 2023
Response from Hoa Phan on 29 Sept,2023
Dear Andy tan,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Hakan, Melbourne

Stayed 1 night in Sep 2023
Response from Hoa Phan on 17 Oct,2023
Dear Hakan,Thank you for 5-star rating, your score definitely motivates us. We look forward to welcoming you in the near future.Yours sincerely,Niklas WagnerGeneral Manager

10/10 Excellent

CHARLIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spread of Food With Great Service
the service is good. The food spread for the evening cocktails is very good and generous with oysters, prawns, lobsters and hot foods.
Stayed 3 nights in Sep 2023
Response from Hoa Phan on 12 Sept,2023
Dear CHARLIE,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience during your stay, particularly with our service and the food offerings at our evening cocktails.It's wonderful to know that you found our service to be good. Our team takes great pride in ensuring our guests receive the best care and attention, and your feedback reinforces their hard work and dedication. We're also thrilled that you enjoyed the generous spread of food at our evening cocktails. Your feedback is invaluable to us, and it motivates us to continue delivering exceptional service and dining options. Thank you once again for choosing our hotel, and we look forward to serving you again soon.Yours sincerely,Niklas WagnerGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
This will be my business team's standard option for all visits to Vietnam in the future. The facility is wonderful, staff was friendly and accommodating, and the food was top notch. Can't beat the experience for the price!
Stayed 3 nights in Sep 2023
Response from Hoa Phan on 12 Sept,2023
Dear Anonymous,Thank you so much for choosing our hotel for your recent stay in Vietnam and for taking the time to share your feedback with us. We are thrilled to know that you found our facility wonderful, and it's especially heartening to hear that our staff was able to provide you with a friendly and accommodating experience. Our team is dedicated to ensuring that our guests feel welcome and well-cared for throughout their stay. We're equally delighted that you enjoyed our top-notch food offerings. Your kind words about your experience and your intention to choose us in the future mean the world to us.Thank you again for your positive review, and we can't wait to serve you and your team again soon.Warm regards,Niklas WagnerGeneral Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Hoa Phan on 28 Oct,2023
Dear Michael,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Warmest regards,Niklas WagnerGeneral Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always welcoming and would chat with you to find out if you needed anything. Very nice hotel
Stayed 7 nights in Aug 2023
Response from Hoa Phan on 5 Sept,2023
Dear Alan,Thank you for choosing New World Saigon Hotel as your destination in HCMC. It was our pleasure to take care of you during your stay and we look forward to seeing you again in the near future.Yours sincerely,Niklas WagnerGeneral Manager

10/10 Excellent

Michael, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent 5 star accomodation . Staff are perfect
Stayed 1 night in Aug 2023
Response from Hoa Phan on 5 Sept,2023
Dear Michael,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Yours sincerely,Niklas WagnerGeneral Manager

10/10 Excellent

ROSE

Stayed 3 nights in Aug 2023
Response from Hoa Phan on 20 Sept,2023
Dear ROSE,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Yours sincerely,Niklas WagnerGeneral Manager

10/10 Excellent

Charles, Georgetown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time at New World, and I can say for certain that I have found my new home when in Saigon! Everything, and I mean everything was once again perfect. Started off great getting picked up at the airport by 2 great guys, as before. Was accommodated with an early check in easily and happily at the club level check in by another wonder fun staff named Ms Uv. Club level king room was wonderful as before. All the staff at the club level are just great people. My room as before was kept immaculate by Ms Thao. The breakfast and cocktail hour snacks (dinner really) was again amazing. Whisper Bar once again was my go to place in the evening for just great cocktails (but had lunch once and the food was fantastic), enjoyed wonderful old fashions with top notch bourbons served by the lovely Ms Kim, Mai, Trang, Tam, tram, Tuyet, and Vi Thanh. Yes I was there a lot, for a good reason. Plus great music each night was a plus. Can't wait to visit again soon!
Stayed 3 nights in Aug 2023
Response from Hoa Phan on 30 Aug,2023
Dear Charles,We are absolutely thrilled to read your review and to know that New World Saigon has become your preferred destination in Saigon.It's heartwarming to hear that your second visit was just as perfect as the first one. Starting from your airport pickup by our dedicated team, through your early check-in facilitated by Ms. Dieu Vy at the club level, and your wonderful Club Level King room – every detail of your stay seems to have met your expectations. We're delighted that the staff including Ms. Thao, Ms. Kim, Mai, Trang, Tam, Tram, Tuyet, and Vi Thanh, contributed to making your experience exceptional. It's wonderful to hear that you enjoyed the cocktails, food, and music at Whisper Bar.Your kind words and your decision to spend time with us repeatedly truly mean a lot. We're eager to welcome you back for another memorable stay. Yours sincerely,Niklas WagnerGeneral Manager

10/10 Excellent

Jannette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, comfy beds, excellent service, amazing breakfast buffet. The adult children stayed there for 5 days to explore the city while the parents went on a guided tour. The staff went out of their way to help my 19 yr old son get medical care when he came down with a fever due to a virus (not COVID) and strep throat. They checked in on him while he was recovering in his hotel room, notified him before he got back from the clinic that he had left his passport and made sure he got it back, and checked on him regularly to see if he needed anything while he was recovering.
Stayed 5 nights in Aug 2023
Response from Hoa Phan on 21 Aug,2023
Dear Jannette,Thank you so much for your heartfelt feedback!We're delighted to hear that you and your family had a positive experience during your stay with us. It's wonderful that you found our property to be nice, our beds comfortable, and our service excellent. We're glad that you enjoyed our amazing breakfast buffet and that your adult children had a chance to explore the city while you were on a guided tour. We're especially touched by your kind words about the exceptional care our staff provided to your son during his illness. It's heartwarming to know that our team went above and beyond to assist him, from arranging medical care to ensuring he had his passport and checking on his well-being.Your satisfaction is our priority, and we're grateful for the opportunity to have served you and your family. We're looking forward to welcoming you back in the future and continuing to provide you with outstanding service. Thank you for choosing us and for sharing your wonderful story!Yours sincerely,Niklas WagnerGeneral Manager

8/10 Good

TERASHA, Santa Ana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Clean.
Stayed 1 night in Aug 2023
Response from Hoa Phan on 13 Aug,2023
Dear TERASHA,Thank you for choosing New World Saigon Hotel as your destination in HCMC. It was our pleasure to take care of you during your stay and we look forward to seeing you again in the near future.

10/10 Excellent

ken

Stayed 2 nights in Jul 2023
Response from Hoa Phan on 3 Aug,2023
Dear Ken,Thank you for your kind rating and we are delighted to know that you had a wonderful experience. We look forward to welcoming you back on your next visit.Best regards,Niklas WagnerGeneral Manager