Outdoor pool, pool loungers

Reviews of Silkotel Hoi An

4 out of 5
Silkotel Hoi An
14 Hung Vuong Str., Hoi An

Reviews

9.0

Wonderful

Rating 10 - Excellent. 271 out of 441 reviews" "
Rating 8 - Good. 131 out of 441 reviews" "
Rating 6 - Okay. 26 out of 441 reviews" "
Rating 4 - Poor. 4 out of 441 reviews" "
Rating 2 - Terrible. 9 out of 441 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

KAMIRAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly located hotel close to town centre but very quiet.The room we stayed in was spacious and airy with excellent shower area. Staff very helpful and the hotel very clean. Would highly recommend it
Stayed 4 nights in Feb 2024

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a very good area. Because of Chinese New Year it was so busy. The staff were excellent and nothing was to much trouble. . We only had dinner once in hotel and we were disappointed. The breakfast was okay
Stayed 5 nights in Feb 2024

6/10 Okay

Christine

Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Rebekah

Stayed 3 nights in Jan 2024

10/10 Excellent

Natasha, narwee

Travelled with family
Liked: Amenities
The property is situated in a fantastic location. The rooms were very nice for the price. They did feel very humid and muggy and smelt like mildew at times. But no fault of hotel as Hoi Ann is rainy season now and it did not stop raining the entire 4 days we were there. The buffet breakfast provided daily as part of the room rate was fantastic. It has basically everything, even pho soup. Coffee was good too. The staff were amazing and always ready to assist. Would definitely recommend this hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Tan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nhân viên Lễ Tân rất chuyên nghiệp và luôn sốt sắng giúp đỡ khi có cần. Ăn sáng buffet rất phong phú và ngon miệng. Khách sạn có xe miễn phí chở ra bãi biển An Bàng. Chúng tôi phải đến phi trường vào sáng sớm, khách sạn đã chuẩn bị cho mỗi người 2 hộp ăn sáng rất đầy đủ và ngon miệng.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rebecca Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely gorgeous hotel in the heart of Hoi An. It is so pretty and a short walk from the centre. We got a free upgrade to a villa when we arrived and it was beautiful, immaculate and spacious. There is a shuttle bus to the beach, free bike hire and a convenient tour booking desk. There are 2 large pools at the hotel with sun beds. The staff can’t do enough for you and go above and beyond. I accidentally left a bag and my AirPods in the room after leaving for HCM and the hotel posted them to me for free which was a lifesaver! I would recommend this hotel and stay here again if I visited Hoi An again. Stay at this hotel!
Stayed 3 nights in Oct 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to the old town and markets. Staff always friendly and willing to help in anyway. We stayed in villa in back corner so nice and quiet
Stayed 4 nights in Oct 2023

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, great location near Hoi An Old Town, staff were friendly and helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: A staff, very clean and sanitary, excellent air conditioning, close to everything, superior tv channels offered from around the globe, decent breakfast options, but catered slightly towards other Asian tastes (let’s get some eggs added), and did I mention the staff? Cons: a little less sound insulation from the hallway. This is pretty common for all hotels in Southeast Asia under a hundred bucks a night. This place cost me around 40 per night, so it’s something I expected. I recently got back from an eight week vacation/holiday, and I stayed at roughly ten different locations. This was by far the best hotel involved. I had a checkout for noon, and my flight was at midnight. The front desk took great care of my luggage, securing it so that I could enjoy Hoi An for my last day. They even offered to let me shower in an open room, and mind you this was after I checked out. Needless to say the staff went above and beyond from my perspective as an ardent traveler. Will be coming back.
Stayed 3 nights in Sep 2023

10/10 Excellent

Elisa

Stayed 5 nights in Sep 2023

10/10 Excellent

Ha

Stayed 2 nights in Sep 2023

10/10 Excellent

Vu, Fairfax

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class!
I have nothing to complain about. The room was very nice and clean. Staff was friendly and helpful. Common areas were clean. Breakfast was great. First class!
Stayed 2 nights in Aug 2023

10/10 Excellent

Hoa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that it is near the old town Hoi An. Hotel is nice and clean. Huge rooms…
Stayed 1 night in Aug 2023

10/10 Excellent

Duyen

Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Stayed 5 nights in Feb 2023

8/10 Good

Thanh

Travelled with family and small children
Liked: Cleanliness, staff & service
good location, free bike to go around! Highly recommend!
Stayed 1 night in Jun 2023

6/10 Okay

Victor

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Would recommend staying somewhere else.

10/10 Excellent

SK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and lovely room, close to old town and all the attractions. We had a lovely stay and will stay again.
Stayed 1 night in Apr 2023

10/10 Excellent

Khanh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and the hotel was beautiful. It is very close to the Hoi An ancient town and a great place to stay if you like to walk and explore the area. Breakfast buffet has limited options but the quality of the Asian dishes were great. Definitely recommend eating the Vietnamese dishes. The only thing we didn’t like was that the tours booked through the hotel were a lot more expensive than if you just book them through Klook. We made the mistake of booking several of our day tours through the hotel for convenience sake. However, do check with the staff, on the last day, they offer to price match whatever we found online but you need to pull up the quotes on the phone for confirmation.
Stayed 2 nights in Apr 2023

10/10 Excellent

Kian

Stayed 1 night in Apr 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Silkotel in Hoi An
The Silkotel was a fantastic place to stay. Close enough to everything but quiet and peaceful. There are bikes onsite to take out riding and 2 beautiful pool areas. The breakfast were sumptuous and a great variety for the many travellers. We had 2 interconnecting rooms, which was great. Overall I highly recommend staying at the Silkotel. The staff also are very friendly and helpful.
Gorgeous pool at night
Hoi An ahops
Breakfast eggs being cooked just the way you like them!
Sumptuous Breakfast
Stayed 4 nights in Mar 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely staff
great hotel close to Old town. Lovely, friendly staff. Good buffet breakfast. Pool was ok but not much room for sun loungers & lost the sun early. Bathroom could do with upgrade as has shower over bath, who takes a bath on holiday! Overall would recommend as great place to stay in Hoi An
Stayed 5 nights in Apr 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing.
Stayed 2 nights in Apr 2023

4/10 Poor

Gerry

Travelled with partner
Liked: Cleanliness, amenities
Not recommended if you want to enjoy a quiet and relaxed stay. We asked for a quiet room and got the room next to the elevators. The staff obviously didnt care. Once you arrive they try to sell you slightly overpriced tours. Breakfast was in regards to the price good. The Hotel was very loud, there a lot of groups that keep you up at night. One minimum requirement is to have a nightstand, power and light switch next to the bed one both sides that wasnt given. Unfortunately we couldnt enjoy our stay.
Stayed 3 nights in Apr 2023

10/10 Excellent

candy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location 2 blocks from old district, nice breakfast, accommodating staff.
Stayed 4 nights in Feb 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! Walking distance to Old Town and all the attractions in town. Quiet, clean and decent breakfast most days. Would recommend and stay next time we are in Hoi An!
Stayed 1 night in Feb 2023

10/10 Excellent

Lynda

Stayed 2 nights in Feb 2023

10/10 Excellent

Sedigheh, Midlothian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service quality were of the highest caliber.
Stayed 2 nights in Feb 2023

10/10 Excellent

Hieu, Torrance

8/10 Good

Sarah, Carlsbad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for walking and getting a taxi. Lots of great restaurants and shopping close by. The property was quite. Good tv selection.
Stayed 4 nights in Dec 2022

10/10 Excellent

Sarah, Carlsbad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had a great location to old town in Hoi An and all the restaurants and shopping. My room was quite and I enjoyed the patio.

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location near to all the sites, shopping and restaurants. Hotel is big, clean with attentive staff. They provide free bicycles where you can just use to explore the town. We celebrated our daughter's bday. The hotel staff made special effort to give us a fruit basket.
Stayed 1 night in Nov 2022

8/10 Good

cecilia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
preference recommendation for convenient stay
Clean spacious room and toilet. Walking distance to Japanese bridge, ancient house and night market. Will be good if the walkway from villa to the main hall is covered with roof top.
Stayed 2 nights in Oct 2022

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, room comfort
Friendly staff. Great location. Noisy rooms
The staff at Silkotel are very friendly and helpful. The location was excellent, close to the old town. Breakfast is good but fairly limited. The rooms were noisy with sounds from neighbouring rooms beside and above heard clearly
Stayed 3 nights in Sep 2022

10/10 Excellent

Thu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Silkotel in Hoi An. The area was close to all tourist areas, and staff provided exceptional service. I would give my stay 5/5 and would highly recommend. Only issue was wifi signal is not good and I had to do work.
Stayed 6 nights in Sep 2022

8/10 Good

Jay

Stayed 4 nights in Aug 2022

10/10 Excellent

mehdi

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you 🙏 All. You are the BEST. Cheers
Stayed 1 night in Aug 2022

10/10 Excellent

Hussein

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel it self was very nice.. service from the staff was impeccable... location was perfect 1 min walk from the entrance of the ancient city!
Stayed 2 nights in Jun 2022

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Silk Luxury Hotel
Excellent hotel. Breakfast is brilliant
Stayed 7 nights in Feb 2020
Response from Hotel Management on 28 Feb,2020
Dear Sir/Madam, Thank you very much for having taken your time to provides us with your valuable feedback relating to you at SILK LUXURY HOTEL & SPA. We are happy that your stay was positive experience and that you enjoyed your time with us. Thanks for sharing your experience and post it here for others to read, if you have a chance to visit Hoi An Ancient Town again, we would be pleasured if you could consider our hotel again. Thanks and best regards, Hotel Management

6/10 Okay

Feret

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
We arrived at 12 noon and the rooms were ready but they didn't allow us to check in unless we pay 10 USD per room. Very unpleasant staff.
Stayed 2 nights in Dec 2019
Response from General Manager on 10 Jan,2020
Xin Chao Ms. Feret On behalf of Silk Luxury Hotel & Spa by Embrace Hospitality, my team & I thank you for taking the time to share your feedback & choosing us to stay during your holiday in Hoi An. We sincerely apologise for the way my colleague offered the early check-in and please accept my apologies for the inconvenience caused. We have take this seriously and already trained the team not to repeat such kind of service. Look forward to welcoming you once again in the near future and until then we wish you all the best for the new year. Kind regards, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! Nice room and very accommodating. Small little bugs, smaller than ants were on the wall but they didn't bite. Just noticed them. But overall great hotel!
Stayed 1 night in Nov 2019
Response from Nancy on 5 Dec,2019
Thank you very much for having taken your time to provides us with your valuable feedback relating to you at Silk Luxury Hotel & spa. We are happy that your stay was positive experience and that you enjoyed your time with us. Thank for sharing your experience and post it here for others to read, if you have a chance to visit Hoi An Ancient Town again, We would be pleasured if you could consider our hotel again Best regards,

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had stayed at this hotel a few years ago when it was just opened. It was great then and still is!
Stayed 1 night in Nov 2019
Response from Nancy.Ms on 25 Nov,2019
Thank you very much for having taken your time to provides us with your valuable feedback relating to you at Silk Luxury Hotel & spa. We are happy that your stay was positive experience and that you enjoyed your time with us. Thank for sharing your experience and post it here for others to read, if you have a chance to visit Hoi An Ancient Town again, We would be pleasured if you could consider our hotel again Thanks and best regards,

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Nancy.Ms on 4 Nov,2019
Thank you very much for having taken your time to provides us with your valuable feedback relating to you at Silk Luxury Hotel & spa. We are happy that your stay was positive experience and that you enjoyed your time with us. Thank for sharing your experience and post it here for others to read, if you have a chance to visit Hoi An Ancient Town again, We would be pleasured if you could consider our hotel again Thanks and best regards,

10/10 Excellent

Thisisjern

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a good location which are near the old town and variety local area that you could walk around and see. Breakfast is good with very nice and gentle staff. Next time will be my first choice again for sure!
Stayed 2 nights in Oct 2019
Response from Nancy.Ms on 23 Oct,2019
Thank you very much for having taken your time to provides us with your valuable feedback relating to you at Silk Luxury Hotel & spa. We are happy that your stay was positive experience and that you enjoyed your time with us. Thank for sharing your experience and post it here for others to read, if you have a chance to visit Hoi An Ancient Town again, We would be pleasured if you could consider our hotel again Thanks and best regards,

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Nancy.Ms on 23 Oct,2019
Thank you very much for having taken your time to provides us with your valuable feedback relating to you at Silk Luxury Hotel & spa. We are happy that your stay was positive experience and that you enjoyed your time with us. Thank for sharing your experience and post it here for others to read, if you have a chance to visit Hoi An Ancient Town again, We would be pleasured if you could consider our hotel again Thanks and best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, super pool, perfect location.
Stayed 4 nights in Sep 2019
Response from Nancy.Ms on 7 Oct,2019
Thank you very much for having taken your time to provides us with your valuable feedback relating to you at Silk Luxury Hotel & spa. We are happy that your stay was positive experience and that you enjoyed your time with us. Thank for sharing your experience and post it here for others to read, if you have a chance to visit Hoi An Ancient Town again, We would be pleasured if you could consider our hotel again Thanks and best regards,

10/10 Excellent

BJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Accommodating - changed our room to two beds when orbits booked it incorrectly. Assisted in day travel arrangements. Staff was very welcoming.
Stayed 2 nights in Sep 2019
Response from Nancy.Ms on 7 Oct,2019
Thank you very much for having taken your time to provides us with your valuable feedback relating to you at Silk Luxury Hotel & spa. We are happy that your stay was positive experience and that you enjoyed your time with us. Thank for sharing your experience and post it here for others to read, if you have a chance to visit Hoi An Ancient Town again, We would be pleasured if you could consider our hotel again Thanks and best regards,