Room C & D, 2/F Phoenix Apartments, 70 Lee Garden Road, Causeway Bay, Hong Kong
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for your rating! Look forward to welcoming you in the future not before long!
6/10 Okay
Verified traveller
18 Feb,2020
Verified traveller
Stayed 1 night in Feb 2020
Response from MY Hotel on 2 Mar,2020
Thank you for your rating! Look forward to welcoming you in the future not before long!
2/10 Terrible
Verified traveller
Travelled with group
8 Dec,2019
Disliked: Staff & service
Not a good experience. There was nobody at the front desk when I arrived or the next morning to check out. It seems they want you to call a number and send them an image of your passport (do they really think everyone will be comfortable with this?) And then they send you a message with a code to open a safe to get your key. Come on guys, whatever happened to good old fashioned face to face service? I had to wait over an hour after arriving since I wasn't comfortable sending an image of my passport to someone I hadn't even seen face to face. When I told them I wanted to get a refund since I didn't want to wait for 90mins for them to arrive they said they don't give refunds, ridiculous.
Although it does not look like a hotel outside, the place is nicely located in the heart of Causeway Bay. The staff are super friendly and the place is clean. The rate is more than reasonable.
Verified traveller
Stayed 1 night in Oct 2019
Response from Fanny on 24 Oct,2019
Thank you so much for your comments! We would keep trying our best to present a wondering for the guests during their journey! Look forward to welcoming you in the future not before long! Cheers:)
The room is clean & tidy with sufficient daily products & facilities.
The best is the high-quality hospitality, receptionist & owner are very considerate, flexible and warm-hearted!!!
Stayed 6 nights in this small hotel, 9 rooms in total, found stain on sheets, staff are good and responsible, location is excellent, security guard in downstairs of the building
Verified traveller
Stayed 8 nights in Jun 2019
Response from Fanny on 20 Aug,2019
Thank you very much for your feedback. Look forward to welcoming you again not before long.
Pros:
Good location especially for shopping
Close to public transpo
Flexible
Clean room
Cons:
Super small room - not even enough space to open suitcase and hard to move around
Entrance was hard to find
But if you’re looking for something to literally just sleep in then it’s not a bad option.
Good location, easy to find, clean and comfortable.
Verified traveller
Stayed 1 night in Oct 2018
Response from guest experience team on 30 Oct,2018
thank you very much for your comments! look forward to welcoming you not before long.
6/10 Okay
David, hong kong
1 Oct,2018
Liked: Staff & service
Disliked: Property conditions & facilities
Room quality
It is hard bed mattress, I found a long hair on bed. Small room.
David
Stayed 1 night in Sep 2018
Response from Fanny on 2 Oct,2018
Dear David,
Thank you for your comments which is valuable to us.
we shall improve the quality and look forward to seeing you in the future.
thank you very much.
Fanny
Overall hotel is consider good as HK hotel is extremely small so this hotel is good and location is very convenient.
I was in HK not at the right time as I met with the Super typhoon. I was really panic and don’t know what to expect but Cindy and Fanny really are Super nice people. Cindy has been really nice and she made me feel secure and warmth. Fanny is the one stay thru the time when the typhoon hit 10, I desperately wanted the earliest flight back to Sin, she’s the one extend all her help In all ways! I am really very grateful for all the help during my stay! Thank you so much!! Will definitely return.
Fanny
Stayed 2 nights in Sep 2018
Response from Fanny on 24 Sept,2018
Thank you Fanny and we are really sorry about the typhoon violate your schedule to explore Hong Kong. But we are very lucky to have a super nice guest like you to be with us during the storm. So unforgettable experience.
Look forward to welcoming you again not before long.