Iron/ironing board, bed sheets, wheelchair access

Reviews of MY Hotel

3 out of 5
MY Hotel
Room C & D, 2/F Phoenix Apartments, 70 Lee Garden Road, Causeway Bay, Hong Kong

Reviews

7.2

Good

Rating 10 - Excellent. 27 out of 95 reviews" "
Rating 8 - Good. 35 out of 95 reviews" "
Rating 6 - Okay. 14 out of 95 reviews" "
Rating 4 - Poor. 7 out of 95 reviews" "
Rating 2 - Terrible. 12 out of 95 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Thapa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from MY Hotel on 2 Mar,2020
Thank you for your rating! Look forward to welcoming you in the future not before long!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from MY Hotel on 2 Mar,2020
Thank you for your rating! Look forward to welcoming you in the future not before long!

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from MY Hotel on 2 Mar,2020
Thank you for your rating! Look forward to welcoming you in the future not before long!

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service
Not a good experience. There was nobody at the front desk when I arrived or the next morning to check out. It seems they want you to call a number and send them an image of your passport (do they really think everyone will be comfortable with this?) And then they send you a message with a code to open a safe to get your key. Come on guys, whatever happened to good old fashioned face to face service? I had to wait over an hour after arriving since I wasn't comfortable sending an image of my passport to someone I hadn't even seen face to face. When I told them I wanted to get a refund since I didn't want to wait for 90mins for them to arrive they said they don't give refunds, ridiculous.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it does not look like a hotel outside, the place is nicely located in the heart of Causeway Bay. The staff are super friendly and the place is clean. The rate is more than reasonable.
Stayed 1 night in Oct 2019
Response from Fanny on 24 Oct,2019
Thank you so much for your comments! We would keep trying our best to present a wondering for the guests during their journey! Look forward to welcoming you in the future not before long! Cheers:)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

10/10 Excellent

Leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs-up hospitality
The room is clean & tidy with sufficient daily products & facilities. The best is the high-quality hospitality, receptionist & owner are very considerate, flexible and warm-hearted!!!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service
Good price hotel
Stayed 6 nights in this small hotel, 9 rooms in total, found stain on sheets, staff are good and responsible, location is excellent, security guard in downstairs of the building
Stayed 8 nights in Jun 2019
Response from Fanny on 20 Aug,2019
Thank you very much for your feedback. Look forward to welcoming you again not before long.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, the location is good and the room are very clean and comfortable as well!
Stayed 1 night in Aug 2019
Response from Fanny on 20 Aug,2019
Thank you very much for your feedback.

4/10 Poor

A

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location and its pricing.
Stayed 1 night in Jun 2019

6/10 Okay

Grace, Perth

Travelled with partner
Liked: Cleanliness, staff & service
Pros: Good location especially for shopping Close to public transpo Flexible Clean room Cons: Super small room - not even enough space to open suitcase and hard to move around Entrance was hard to find But if you’re looking for something to literally just sleep in then it’s not a bad option.
Stayed 2 nights in Jun 2019

6/10 Okay

lucky

Disliked: Room comfort
It was ok..kinda small..local was good
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk service was amazing!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was located at a good location
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable room of its category. In Causeway Bay, shopping hub of Hong Kong. Just a bit expensive during weekends.
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, easy to find, clean and comfortable.
Stayed 1 night in Oct 2018
Response from guest experience team on 30 Oct,2018
thank you very much for your comments! look forward to welcoming you not before long.

6/10 Okay

David, hong kong

Liked: Staff & service
Disliked: Property conditions & facilities
Room quality
It is hard bed mattress, I found a long hair on bed. Small room.
Stayed 1 night in Sep 2018
Response from Fanny on 2 Oct,2018
Dear David, Thank you for your comments which is valuable to us. we shall improve the quality and look forward to seeing you in the future. thank you very much. Fanny

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, convenient hotel. Wonderful staff!
Overall hotel is consider good as HK hotel is extremely small so this hotel is good and location is very convenient. I was in HK not at the right time as I met with the Super typhoon. I was really panic and don’t know what to expect but Cindy and Fanny really are Super nice people. Cindy has been really nice and she made me feel secure and warmth. Fanny is the one stay thru the time when the typhoon hit 10, I desperately wanted the earliest flight back to Sin, she’s the one extend all her help In all ways! I am really very grateful for all the help during my stay! Thank you so much!! Will definitely return.
Stayed 2 nights in Sep 2018
Response from Fanny on 24 Sept,2018
Thank you Fanny and we are really sorry about the typhoon violate your schedule to explore Hong Kong. But we are very lucky to have a super nice guest like you to be with us during the storm. So unforgettable experience. Look forward to welcoming you again not before long.

8/10 Good

Ted, Los Angeles.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a good location, center of causeway bay and easy to commute. Only the cleanness that needs to improve.
Stayed 2 nights in Sep 2018
Response from MY Hotel on 20 Sept,2018
Your comment is the driving force for for improvement. We will follow up the cleanness as soon as possible. Hope to serve you again next time.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Fanny on 19 Sept,2018
Thank you for your rating. Look forward to seeing you soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Ka Nam Vio

Liked: Staff & service
Disliked: Property conditions & facilities
由入住到離開都無見過一個員工 房間超級舊 有螞蟻 毛巾偏黑 沖涼去水超慢 啲水好快就浸過腳背 住得唔舒服
Stayed 1 night in Jul 2022

6/10 Okay

PAK HO

Stayed 1 night in Jul 2022

8/10 Good

Yiu Kai

Stayed 1 night in Jun 2022

6/10 Okay

Cheuk ming

Travelled with group
Liked: Staff & service
隔聲差,屬賓館旅店不能稱精品酒店
Stayed 1 night in Jun 2022

2/10 Terrible

Ka sing

Stayed 1 night in Mar 2022

6/10 Okay

Wai Min

Travelled with partner
Liked: Staff & service
地點方便, 附近很多食肆選擇, 住宿乾淨企理. 唯獨入住前要在whatsapp影低身份證圖片以作核對, 然後取密碼方可進入酒店就不太好和有點奇怪!!!
Stayed 1 night in Mar 2022
Response from MY Inn on 9 Mar,2022
多謝閣下支持及評價🙏🏻 這個是因應疫情而設的入住措施,為減低客人及同事感染而設,令閣下感到不便,實在抱歉🙏🏻

2/10 Terrible

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Yau Chung

Stayed 1 night in Dec 2021

10/10 Excellent

Wai Leuk

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務很周到,性價比很好,地理位置優越
Stayed 1 night in Oct 2021
Response from Fanny on 31 Oct,2021
謝謝你的讚賞!期待閣下再次光臨! Thank you for your comment! Look forward to welcoming you again!

10/10 Excellent

Kwok Chun

Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
沒有服務可言,房間亦不是好清潔
Stayed 1 night in Sep 2021

10/10 Excellent

Kai Chi

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
相差甚遠, 不值一提
Stayed 1 night in Apr 2021

8/10 Good

Pui Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from MY Hotel on 18 Feb,2021
Thank you for your rating! Look forward to welcoming you again soon!

10/10 Excellent

HOI CHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常舒適的一晚體驗
接待會非常親切友善,環境舒適,設備足夠,廁所非常乾淨,大門與房門皆有拍卡鎖,整體體驗非常好 唯有小小不足,房間隔音一般
Stayed 1 night in Sep 2020

2/10 Terrible

Eri

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
もう宿泊しません
部屋に入るとまずゴキブリが死んでいて、部屋のドブ臭く最悪でした。 壁も薄いので夜遅くまでレセプションの方の話し声や子供の暴れる声のせいで眠れませんでした。 あまりオススメしません。
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整潔度整體還好,地方比較細,但勝在地理位置方便,性價比頗高,可以一試
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Jun 2020

4/10 Poor

Fu Chu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mainly is cleanness problem. Quiet dirty and old equipments. But the price is fair.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
讚!值得一住
住旅館/酒店,最重要係清潔情況。本人對潔淨度有一定的要求,貴旅館完全合格,只是熱水煲可能有點殘舊,有頑固污漬。另外值得一讚是貴旅館服務員的態度十分有禮而且友善,完全有種賓至如歸的感覺。 另外給旅館的小建議... 如果電視頻道的種類可以多一點就好了,例如viutv或一些娛樂頻道。
Stayed 1 night in Jun 2020
Response from MY Hotel on 12 Jun,2020
感謝你選擇本店及提供寶貴意見,我們會繼續努力和改進。其待你下次光臨。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, friendly staff, clean room and affordable price! A place I would go next time.
Stayed 1 night in May 2020
Response from MY Hotel on 12 Jun,2020
Thankful. Hope see you soon.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020