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Reviews of New World Millennium Hong Kong Hotel

5 out of 5
New World Millennium Hong Kong Hotel
72 Mody Road, Tsim Sha Tsui East, Kowloon

Reviews

8.8

Excellent

Rating 10 - Excellent. 541 out of 1003 reviews" "
Rating 8 - Good. 331 out of 1003 reviews" "
Rating 6 - Okay. 73 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 27 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Qiwen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from the room, very convenient location, bed is super comfortable.
Stayed 2 nights in Apr 2024
Response from Julian Wipper, General Manager on 19 Apr,2024
Thank you for your great compliments regarding your stay. We all cannot wait to welcome you back in the near future.

8/10 Good

Jarrod

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were very friendly and helpful
Stayed 5 nights in Apr 2024
Response from Julian Wipper, General Manager on 16 Apr,2024
Thank you for your kind compliments. We all cannot wait to welcome you back in the near future.

10/10 Excellent

Lay Yee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Julian Wipper, General Manager on 16 Apr,2024
Thank you for rating us a 5/5! We all cannot wait to welcome you back real soon.

8/10 Good

Phavaran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far away
Stayed 2 nights in Apr 2024
Response from Julian Wipper, General Manager on 11 Apr,2024
Thank you for your kind comments and we all look forward to welcoming you back real soon.

10/10 Excellent

Maria, belleville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is excellent! The staff specially the people from the executive lounge are all gracious in assisting on all our needs. The bell service and front desk are very accommodating too. Overall, we have a wonderful stay in your property... 💯💯💯Excited to come back again👍👍👍
Stayed 5 nights in Mar 2024
Response from Julian Wipper, General Manager on 8 Apr,2024
Thank you for sharing such an amazing experience with us. We all cannot wait to welcome you back in the near future.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Mar 2024
Response from Julian Wipper, General Manager on 5 Apr,2024
Thank you for your kind compliments and we all cannot wait to welcome you back in the near future.

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service . Staffs are very friendly and responsive. Room is clean and well equipped. Convenient location, close to all restaurants and shops. I would definitely stay at this hotel next time when I’m in HK
Stayed 3 nights in Mar 2024
Response from Julian Wipper, General Manager on 3 Apr,2024
Thank you for sharing such an amazing experience! We all look forward to welcoming you back next time you are in town.

6/10 Okay

CHUI FOONG

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel was good but the service by one of the front desk was not very friendly and accommodating to the queries we had regarding the breakfast and its payment.
Stayed 2 nights in Mar 2024
Response from Julian Wipper, General Manager on 2 Apr,2024
Thank you for taking the time to share with us your feedback and experience. We'd appreciate it if we can contact you directly to understand your concerns so as to provide the most adequate assistance to you. Our assistant manager has reached out to you and we look forward to the opportunity to address to your comments in person soon. Thank you.

10/10 Excellent

Michelle

Stayed 4 nights in Mar 2024

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the hotel is at a quiet location in Tsimshatsui East, walking distance off the busy Nathan Road. Our room is clean and spacious compared to other hotels I have stayed in HK, with a great view of the fabulous harbour. The staffs are excellent friendly. Will definitely stay here again the next time.
Stayed 6 nights in Mar 2024
Response from Julian Wipper, General Manager on 2 Apr,2024
Thank you for sharing such wonderful compliments on our prime location and service. We all look forward to delighting you again in the near future.

10/10 Excellent

Hao Zhuang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a great location with many shops and restaurants. about 8 minutes walk to the MTR and 3 minutes to the Victoria harbor. Got an upgrade corner room. The size is bigger than I expected especially in HK. Gym is a bit small. Rooftop Pool is small and not that nice but I don’t swim. Staffs are very friendly and professional. Dave from the front desk was awesome. He makes us feel very welcome and treat us with great respect. We will definitely come back when we are in HK again.
Stayed 2 nights in Mar 2024
Response from Julian Wipper, General Manager on 2 Apr,2024
Thank you for sharing your wonderful experience with us. We all cannot wait to extend our warmest welcome to you again real soon.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shops and Avenue of Stars
Stayed 1 night in Mar 2024
Response from Julian Wipper, General Manager on 28 Mar,2024
Thank you for your compliments on our proximity to attractions. We all look forward to welcoming you back soon.

10/10 Excellent

Vyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2024

8/10 Good

houri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Julian Wipper, General Manager on 19 Mar,2024
Thank you for leaving us a rating. We all look forward to welcoming you back in the near future.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff friendly and willing to help. great bath amenities. clean & simple room
Stayed 4 nights in Mar 2024
Response from Julian Wipper, General Manager on 18 Mar,2024
Thank you for sharing your nice experience with us. We all look forward to welcoming you back real soon.

10/10 Excellent

Hoo Ming Sammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast is very good
Stayed 1 night in Mar 2024
Response from Julian Wipper, General Manager on 12 Mar,2024
Thank you for your kind compliments. We all look forward to welcoming you back on your happy return visit.

10/10 Excellent

STeve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel close to Avenue of stars
Stayed 4 nights in Feb 2024
Response from Julian Wipper, General Manager on 5 Mar,2024
Thank you for your great compliments - we all look forward to welcoming you back in the near future.

10/10 Excellent

Dickson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience with this hotel was excellent. Staff was extremely helpful and friendly. Hotel was centered around all other hotels and shops. Taxi’s were easy to obtain by hotel porter. One of the best hotels I’ve stayed in Hong Kong. My room was clean, and front desk staff even had a bowl of fresh fruits along with a welcome handwritten letter by the manager himself to welcome my arrival in my room. I was very impressed with the food at the hotel restaurant. Service was great, both dining and all during my stay of 4 days.
Stayed 4 nights in Jan 2024
Response from Julian Wipper, General Manager on 4 Mar,2024
Thank you for sharing such a wonderful experience with us. We're delighted to learn how you have thoroughly enjoyed your stay with us and we all cannot wait to delight you again in the nearest future.

10/10 Excellent

Jay

Stayed 5 nights in Feb 2024
Response from Julian Wipper, General Manager on 28 Mar,2024
Thank you for sharing such a great rating. We all look forward to welcoming you back soon.

10/10 Excellent

Arnold

Travelled with group
Liked: Staff & service, property conditions & facilities
The hotel is conveniently located where we wanted to be and the staff were helpful, courteous and pleasant. Rooms and bath facilities are clean with ample supplies.
Stayed 2 nights in Feb 2024
Response from Julian Wipper, General Manager on 22 Feb,2024
Thank you for sharing such a wonderful experience. We all look forward to delighting you again on your happy return visit.

10/10 Excellent

Ying Wai, Elmhurst

Stayed 1 night in Feb 2024
Response from Julian Wipper, General Manager on 21 Mar,2024
Thank you for rating us a 5/5! We all cannot wait to welcome you back in the nearest future.

8/10 Good

Terance, Markham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staffs was very friendly and nice, but the air conditioning doesn’t work properly. No microwave or reheat service
Stayed 9 nights in Feb 2024
Response from Julian Wipper, General Manager on 19 Feb,2024
Thank you for your kind compliments and comments. We all look forward to welcoming you back real soon.

8/10 Good

David, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im allergic to cigarrettes and my room has a strong smell like someone smoke in there. Ask to change for another room and response was no room available so they brought a Ozone machine to try to kill the smoking smell but only worked for few hours. Really had a hard time sleeping eventhough the bed was confortable.
Stayed 3 nights in Feb 2024
Response from Julian Wipper, General Manager on 16 Feb,2024
We're most concerned to hear about your unpleasant experience during your stay. Rest assured that we have instantly shared your feedback with the relevant department heads, and we will spare no effort in continuous improvement. We hope to have another opportunity to welcome you back and to offer you a most delightful experience.

6/10 Okay

yudong

Stayed 1 night in Feb 2024
Response from Julian Wipper, General Manager on 21 Mar,2024
Thank you for rating us a 5/5! We all cannot wait to welcome you back in the nearest future.

10/10 Excellent

evelyn p

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff. Raymond from concierge was very helpful & explained all the options to us of what to see & what to do.
Stayed 3 nights in Jan 2024
Response from Julian Wipper, General Manager on 2 Feb,2024
Thank you for sharing such nice compliments on our team. We all cannot wait to delight you again real soon.

10/10 Excellent

Kitty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel at a great location
Stayed 3 nights in Jan 2024
Response from Julian Wipper, General Manager on 31 Jan,2024
Thank you for your kind compliments. We all cannot wait to welcome you back real soon. Best, Julian Wipper, General Manager

10/10 Excellent

meiling, Braintree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Julian Wipper, General Manager on 24 Jan,2024
Thank you for rating us a 5/5! We all cannot wait to welcome you back in the near future.

10/10 Excellent

Amy Sidney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for making our stay in HongKong memorisable. All the staff are so lovely and helpful. We stayed in the hoziron club suite with club lounge access. Private check in, so quick and easy. The club lounge and the snack were delicious. We had the best view of HongKong Victoria harbour. It is located in a very centre area as well. Restaurants, eatery are near by. We highly recommend NWM hotel. We definitely are going to stay here again when we come back.
Stayed 3 nights in Jan 2024
Response from Julian Wipper, General Manager on 22 Jan,2024
Thank you for recommending us and for sharing such a great experience at our hotel! We all cannot wait to delight you again in the nearest future.

10/10 Excellent

Mari Ann, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind helpful staff. We enjoyed the lovely bathroom. Fabulous location
Stayed 3 nights in Jan 2024
Response from Julian Wipper, General Manager on 22 Jan,2024
Thank you for your kind compliments. We all look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Julian Wipper, General Manager on 12 Jan,2024
Thank you for rating us a 10/10! We all look forward to welcoming you back real soon.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Julian Wipper, General Manager on 11 Jan,2024
Thank you for the perfect rating and we all cannot wait to welcome you back real soon.

2/10 Terrible

Andrew

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Julian Wipper, General Manager on 11 Jan,2024
Thank you for leaving us a rating. We appreciate any feedback from you regarding your stay, which will be most helpful as we tirelessly strive for continuous improvement. Thank you and we all hope to have another opportunity to welcome you back for a most delightful experience.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable: having the dyson hair dryer made my stay, the breakfast buffet was great. Staff were great. Amazing view. Overall I had a wonderful stay
Stayed 3 nights in Dec 2023
Response from Julian Wipper, General Manager on 10 Jan,2024
Thank you for sharing such a nice experience at our hotel. We all cannot wait to delight you again real soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
Surpassed expectations. Perfect location for taking in the sights: gorgeous skyline views and convenient to public transportation. Excellent breakfast buffet. Spacious comfortable room. Would definitely stay there again!
Stayed 2 nights in Jan 2024
Response from Julian Wipper, General Manager on 9 Jan,2024
Thank you for your amazing compliments and for sharing such a nice review on us. We all cannot wait to delight you again real soon.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Julian Wipper, General Manager on 9 Jan,2024
Thank you for the great rating and we all cannot wait to delight you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Julian Wipper, General Manager on 9 Jan,2024
Thank you for the perfect rating and we all look forward to delighting you again real soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service on all fronts. Courteous, professional, accommodating. Lovely hotel, fantastic lounge with gorgeous views - all of it spotlessly clean. Singular detractor: The beds were overly firm.
Stayed 5 nights in Dec 2023
Response from Julian Wipper, General Manager on 9 Jan,2024
Thank you for your amazing compliments on the team! We are already counting down to your next happy return visit real soon.

10/10 Excellent

Patricia

Stayed 2 nights in Dec 2023
Response from Julian Wipper, General Manager on 1 Jan,2024
Thank you for the perfect rating and we all cannot wait to welcome you back real soon.

10/10 Excellent

J. Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Julian Wipper, General Manager on 8 Feb,2024
Thank you for rating us a 5/5 and we all cannot wait to delight you again real soon.

10/10 Excellent

Tan

Stayed 6 nights in Dec 2023
Response from Julian Wipper, General Manager on 19 Jan,2024
Thank you for rating us a 5/5! We all cannot wait to delight you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean spacious room with great view
We stayed here 9 nights. The room was spacious and comfortable with a great view of the bay. All the staff were friendly and helpful. We used the unheated outdoor pool only once but it was clean and quiet (we were the only ones there). We used the laundry service and they got out a toner stain that we didn't think possible. We'd stay here again.
Stayed 9 nights in Nov 2023
Response from Julian Wipper, General Manager on 29 Dec,2023
Thank you for sharing such a wonderful long-stay experience with us! We are thrilled to learn that you have thoroughly enjoyed your stay, and we are already counting down to your happy return visit real soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Julian Wipper, General Manager on 29 Dec,2023
Thank you for leaving us a rating - we appreciate any feedback from you and will spare no efforts in ensuring continuous improvement. We all hope to have the opportunity to welcome you back in the near future.

8/10 Good

Kamal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Dec 2023
Response from Julian Wipper, General Manager on 19 Dec,2023
Thank you for your kind compliments and we all look forward to welcoming you back soon.

10/10 Excellent

Hazirah

Stayed 4 nights in Dec 2023
Response from Julian Wipper, General Manager on 19 Dec,2023
Thank you for leaving us a great rating. We all cannot wait to welcome you back soon.

10/10 Excellent

Haziqah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious! Nice habour view from the room. Hotel staffs are very helpful and friendly.
Stayed 3 nights in Dec 2023
Response from Julian Wipper, General Manager on 19 Dec,2023
Thank you for your kind compliments and we all cannot wait to welcome you back soon.

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is very comfortable. Just like home
Stayed 2 nights in Dec 2023
Response from Julian Wipper, General Manager on 19 Dec,2023
Thank you for your kind compliments. We all look forward to welcoming you back in the near future.

10/10 Excellent

Maggie, Braintree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed by how well the hotel conditions were. Room size is reasonable good for those who come from North America. The staffs were super nice helpful and effective. I would recommend and come back again. The location is also a good one. Walking about 8 minutes to the metro station. I deemed the location is very convenient.
Stayed 3 nights in Dec 2023
Response from Julian Wipper, General Manager on 13 Dec,2023
Thank you for your kind recommendations and compliments. We appreciate your wonderful review and we all cannot wait to delight you again next time.

2/10 Terrible

Ursula

Stayed 8 nights in Nov 2023
Response from Julian Wipper, General Manager on 13 Dec,2023
Thank you for leaving us a rating. We appreciate your sharing of experience and comments, which will for sure help us in striving for continuous improvement. We hope to have the opportunity to welcome you back in the future and to offer you a most delightful stay experience.

6/10 Okay

Lai, Garland

Travelled with family
Liked: Staff & service
While the staff were excellent, the condition of the hotel I would rate as 3.5 stars at best. Our shower was gross so used the bathtub to shower instead. The harbor view that I paid extra for was barely visible. It was an okay stay but I would probably not stay there again.
Stayed 5 nights in Dec 2023
Response from Julian Wipper, General Manager on 21 Dec,2023
Thank you for sharing your compliments and comments. We have immediately shared your feedback with our concerned department heads, who will all strive tirelessly for making continuous improvements. We all hope to have another opportunity to welcome you back and to delight you with a wonderful experience your truly deserve. Best, Julian Wipper, General Manager

10/10 Excellent

Linda Le

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room, well serviced daily at least twice. Thank you.
Stayed 4 nights in Dec 2023
Response from Julian Wipper, General Manager on 6 Dec,2023
Thank you for sharing your great experience with us. We all look forward to welcoming you back in the near future.