2 bars/lounges

Reviews of The Park Lane Hong Kong, a Pullman Hotel

5 out of 5
The Park Lane Hong Kong, a Pullman Hotel
310 Gloucester Road, Causeway Bay, Hong Kong

Reviews

8.4

Very good

Rating 10 - Excellent. 440 out of 1005 reviews" "
Rating 8 - Good. 367 out of 1005 reviews" "
Rating 6 - Okay. 110 out of 1005 reviews" "
Rating 4 - Poor. 54 out of 1005 reviews" "
Rating 2 - Terrible. 34 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

catherine

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Nice location
Stayed 3 nights in Mar 2024
Response from Happy Leung on 26 Mar,2024
Dear Catherine,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Dexter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its been years since we stayed at Park Lane but we are glad to have tried it again. Hotel is in a great location and rooms/facilities were top notch. What sets it apart though was the service we received from the staff. Thanks to Sandy, Bonnie, June, Neo, Michelle, Julia, Rachel, Juluis, Jack and Joey for making our stay great.
Stayed 3 nights in Mar 2024
Response from Happy Leung on 20 Mar,2024
Dear Dexter,Thank you for your kind review of our hotel. We are most delighted to know that you had an overall great stay and we also appreciate your compliments on the services provided by the teams. It was indeed our pleasure to have you always and we look forward to welcoming you again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the check in was seamless, Quentin was very helpful and friendly in offering advice to our queries. The Parklane is also very accessible to various locations within Hong Kong island and more importantly walking distance to Causeway Bay MTR.
Stayed 5 nights in Mar 2024
Response from Happy Leung on 15 Mar,2024
Dear Rebecca,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Good

Jose

Travelled with group
Liked: Staff & service
Disliked: Amenities
A lot of shopping in the area.
Stayed 3 nights in Feb 2024
Response from Happy Leung on 15 Mar,2024
Dear Jose,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Ginger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful and a perfect added touch
Stayed 1 night in Feb 2024
Response from Happy Leung on 15 Mar,2024
Dear Ginger,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

2/10 Terrible

MEI LAN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Zero Vip amenities accorded, no point reserving vip access hotels in future.
Stayed 5 nights in Feb 2024
Response from Happy Leung on 23 Feb,2024
Dear Mei Lan,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you and your family back again in the future. Sincerely,Guest Experience Manager

10/10 Excellent

Adrienne

Stayed 7 nights in Feb 2024
Response from Happy Leung on 26 Mar,2024
Dear Adrienne,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 Okay

Raymond

Travelled with family
Disliked: Property conditions & facilities
The location is excellent; however, the room amenities and service fall below expectations. The room lacks cleanliness, evidenced by bread left from the previous guest on the table.
Stayed 2 nights in Jan 2024
Response from Happy Leung on 15 Feb,2024
Dear Raymond,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Bernard, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not receive VIP upgrade and services
Stayed 1 night in Jan 2024
Response from Happy Leung on 15 Feb,2024
Dear Bernard,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

6/10 Okay

Trevor

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
An old and tired hotel. Not a 5 star by any means of the imagination and certainly not a Pilmam. Very expensive for an average hotel and that didn’t include breakfast. Worst view of apartments I have ever had. Despite being. VIP Gold member on Expedia was offered an upgrade at a hefty price. No thanks. On the better side staff were good and efficient and very convenient for the metro. But not worth the money overall.
Stayed 2 nights in Feb 2024
Response from Happy Leung on 15 Feb,2024
Dear Trevor,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Bernard, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and services were excellent. Did not receive upgrade, ended up paying extra for room upgrade.
Stayed 11 nights in Jan 2024
Response from Happy Leung on 14 Feb,2024
Dear Bernard,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Good

Oi yuen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and the staffs are excellent,the location to tube station is very near,yes very good that’s how 5 star hotel should be
Stayed 5 nights in Jan 2024
Response from Happy Leung on 14 Feb,2024
Dear Oi Yuen,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Good

Eunice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Many dining options & shops nearby.
Stayed 1 night in Nov 2023
Response from Happy Leung on 21 Jan,2024
Dear Eunice,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Good

averil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Happy Leung on 21 Jan,2024
Dear averil,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Happy Leung on 21 Jan,2024
Dear Kelvin,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

6/10 Okay

Woon Choon

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Happy Leung on 1 Feb,2024
Dear Woon Choon,Thank you for your review. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Good

Luke

Stayed 10 nights in Dec 2023
Response from Happy Leung on 1 Feb,2024
Dear Luke,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Kumudini

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed five nights. From the arrival to departure the concierge and other members of staff have been extremely helpful. The room gets cleaned very well daily.
Stayed 5 nights in Dec 2023
Response from Happy Leung on 31 Dec,2023
Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Peter

Stayed 5 nights in Dec 2023
Response from Happy Leung on 31 Dec,2023
Dear Peter,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Good

Kuan Yee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location by Victoria Park ( huge and interesting) and 100m from Causeway Bay MTR and 8 min walk to Times SQ. Overall good except hotel is a bit aged.
Stayed 2 nights in Nov 2023
Response from Happy Leung on 13 Dec,2023
Dear Kuan Yee,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

4/10 Poor

Dirk, New Canaan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Amenities were fine, nice location, but all four experiences with the reception staff were off-putting. Fairly hard upsell at check-in to get a more expensive room (when I already paid for a better room). Had a question about the reservation, both people I spoke with were condescending. Tried to check out 7:45 AM on a Friday morning, there was one person working the check-out desk and six people in line waiting to check out - on a business morning.
Stayed 5 nights in Nov 2023
Response from Happy Leung on 13 Dec,2023
Dear Dirk,Thank you for taking the time to share your review with us. Please accept our sincere apologies for your experience. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. It is our hope to have the opportunity to welcome you back again in the near future. Sincerely,Guest Experience Manager

6/10 Okay

Joyce

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is conveniently located. However, rooms are outdated and definitely need renovation. I also booked a room for my son who stayed there for 5 nights and he told me they did not provide any water in the room. He was told he had to ask for it. I think hotels should not skim on essential items like water, body lotions in the name of being environmentally friendly. Last thing any traveler want to do is having to rush out to buy thge essential stuff!!
Stayed 15 nights in Nov 2023
Response from Happy Leung on 30 Nov,2023
Dear Joyce,Thank you for your review of our hotel. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Good

TAK YAN

Liked: Cleanliness, staff & service
Stayed 12 nights in Nov 2023
Response from Happy Leung on 30 Nov,2023
Dear Tak Yan,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view and spacious area around the hotel, but near MTR.
Stayed 5 nights in Nov 2023
Response from Happy Leung on 30 Nov,2023
Dear John,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Ko-Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Happy Leung on 30 Nov,2023
Dear Ko-Ying,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Jaime

Stayed 5 nights in Nov 2023
Response from Happy Leung on 13 Dec,2023
Dear Jaime,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Good

SANDRA, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly/ breakfast buffet very good/ the pillow are very hard
Stayed 4 nights in Nov 2023
Response from Happy Leung on 13 Nov,2023
Dear Sandra,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Good

Lai Ha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast in executive lounge is not satisfactory!
Stayed 6 nights in Oct 2023
Response from Happy Leung on 9 Nov,2023
Dear Lai Ha,Thank you for your kind review. We are glad that you had a pleasant stay. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

ZHIKAI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room upgrade for my Expedia Gold membership. The room was good and meet my expectation. I had an infant baby with me and getting a taxi is easy and the area around the hotel is good
Stayed 4 nights in Oct 2023
Response from Happy Leung on 9 Nov,2023
Dear ZhiKai,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you and your family for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping, eating and transport. Area is buzzing with activity and a great pub next door for a smoke with a drink.
Stayed 7 nights in Oct 2023
Response from Happy Leung on 9 Nov,2023
Dear Peter,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

4/10 Poor

Tsun Ho William

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Happy Leung on 9 Nov,2023
Dear William,Thank you for your kind review. We appreciate your feedback and will continuously monitor and improve our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Hei Tung Chloe

Stayed 4 nights in Oct 2023
Response from Happy Leung on 27 Oct,2023
Dear Chloe,Thank you for the positive review of our hotel! We are glad that you had an enjoyable experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Happy Leung on 27 Oct,2023
Dear Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Angus Hau Ming

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service is excellent. Room and facility is clean and comfortable.
Stayed 1 night in Sep 2023
Response from Happy Leung on 28 Sept,2023
Dear Angus,Thank you for the positive review of our hotel! We are glad that you had an enjoyable experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Good

SHIRLYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Happy Leung on 28 Sept,2023
Dear Shirlyn,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Good

hue

Liked: Cleanliness, staff & service
In general the hotel is clean and modern. Lots of people to help you in the lobby and front door for the usual more expensive hotel stuff. But the furiture is very cheap, Ikea style and does not match the hotel image. There is a half step rise to enter the bathroom. This is a safety hazard. Potentially guests , especially at night or after a few drinks or simply not familiar with the layout can trip and fall right onto the toilet rim and may cause significant injury. If the hotel is in the USA, lawyers will be laughing all the way to the banks.
Stayed 7 nights in Sep 2023
Response from Happy Leung on 28 Sept,2023
Dear hue,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities for improvement. Rest assured your comments will be taken into account for future renovation plans. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Juanita

Stayed 4 nights in Sep 2023
Response from Happy Leung on 27 Oct,2023
Dear Juanita,Thank you for the positive review of our hotel! We are glad that you had an enjoyable experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Good

Aileen

Stayed 4 nights in Aug 2023
Response from Happy Leung on 27 Oct,2023
Dear Aileen,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Hay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice door man help everything u need
Stayed 4 nights in Aug 2023
Response from Happy Leung on 11 Sept,2023
Dear Hay,Thank you for your kind review of our hotel. We are most delighted to know that you had an overall great stay and we also appreciate your compliments on our services. It was indeed our pleasure to have you and we look forward to welcoming you again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, service and cleanliness
Stayed 1 night in Aug 2023
Response from Happy Leung on 1 Sept,2023
Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager

8/10 Good

Lanny

Business traveller
Liked: Cleanliness, staff & service, room comfort
NO VIP Access and NO Late Check Out
Stayed 5 nights in Aug 2023
Response from Happy Leung on 22 Aug,2023
Dear Lanny,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

8/10 Good

Miang Khian

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was just renovated and clean. Easy access to MTR, trams and buses.
Stayed 6 nights in Aug 2023
Response from Happy Leung on 22 Aug,2023
Dear Miang Khian,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Seo Hong

Travelled with family
Liked: Amenities
Our chambermaid May is very attentive and helpful in our needs. Courteous, meticulous and friendly staff at the lobby too
Stayed 5 nights in Aug 2023
Response from Happy Leung on 14 Aug,2023
Dear Seo Hong,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us and the services provided by May. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

YIU KWONG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel room was newly renovated. It is clean and free from molds.
Stayed 2 nights in Aug 2023
Response from Happy Leung on 9 Aug,2023
Dear Yiu Kwong.Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Yu Fun

Travelled with family
Stayed 2 nights in Jul 2023
Response from Happy Leung on 26 Jul,2023
Dear Yu Fun,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

4/10 Poor

Hui

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Check in delayed to 4pm
Response from Happy Leung on 26 Jul,2023
Dear Huui,Thank you for taking the time to provide us with feedback on your recent stay with us. Please accept our sincerest apologies, rest assured your feedback has been noted which has helped us to target areas to enhance guests' future experience.Again, we are grateful for the concern you have shown in how we serve our guests and hope that you will give us another opportunity to better serve you in the near future. Sincerely,Guest Experience Manager

4/10 Poor

Verified traveller

Business traveller
No longer the same
The hotel standard has really dropped from the first time I have stayed. It no longer has that premium feel to it, rooms and bathrooms has old-dated fixtures, curtains etc. Breakfast variety is bad. Front desk staff though was efficient & helpful. Love the area still but not rooms, definitely not F&B.
Stayed 2 nights in Jul 2023
Response from Andy on 13 Jul,2023
Dear Sir/ MadamGreetings from The Park Lane Hong Kong, A Pullman Hotel.I'm the Duty Manager - Andy. Thank you for your valuable comments, would you have time to meet with you.Should you have times, please feel free to contact me.Best RegardsAndy LauDuty Manager

6/10 Okay

Erwin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel changes thru time
We have been staying atTthe Park Hotel at least once a year for over a decade now. I find the the hotel now to have a sarcastic front desk staff when one of our friends tried to ask for a late checkout upon their checking and tries too hard to be an eco friendly hotel by not having bottled water and bathroom amenities in our room. Filtering our water using the room provided filter machine is not my thing.
Stayed 3 nights in Jul 2023
Response from Happy Leung on 29 Jul,2023
Dear Erwin,Thank you for your support of our hotel. We are disappointed that your experience did not match your expectations, please accept our sincere apologies. We have taken note of all your points, and rest assured every effort will be spared to make the needed improvement. Please join us in our sustainability efforts and it is our hope to have the opportunity to welcome you back again in the future.Sincerely,Guest Experience Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Happy Leung on 10 Jul,2023
Dear Julie,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager

10/10 Excellent

Faqiang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good first-time experience here. Despite the not-so-impressive first impression of my first room, the duty manager and the housekeeping staff were very helpful in resolving my issues, which was a great plus to the experience. Will probably come back for my next trip.
Stayed 4 nights in Jun 2023
Response from Happy Leung on 10 Jul,2023
Dear Faqiang,Thank you for your kind review. We are glad that you had a pleasant stay. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager