2 outdoor pools, open 8:00 AM to 7:00 PM, pool loungers

Reviews of Holiday Inn Resort Vana Nava Hua Hin, an IHG Hotel

5 out of 5
Holiday Inn Resort Vana Nava Hua Hin, an IHG Hotel
129/129 Petchkasem Road, Nong Gae Dist, Prachuabkhirikhan, Hua Hin

Reviews

9.0

Wonderful

Rating 10 - Excellent. 239 out of 426 reviews" "
Rating 8 - Good. 142 out of 426 reviews" "
Rating 6 - Okay. 31 out of 426 reviews" "
Rating 4 - Poor. 9 out of 426 reviews" "
Rating 2 - Terrible. 5 out of 426 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrive to convenient to curbside luggage drop off w/ free entry to fun-for-all-ages water park steps away to relax and enjoy while you wait for room check in (so, have your swimwear readily available to change into at hotel entry restroom. Towels & lockers provided by water park). Electronic wrist bands work as room key,/payment method linked to room # for all hotel restaurants, snack stations and water park eateries (after room assignment). Upon checkin ( quick and easy), complimentary tokens are given for use at water park eateries or hotel game room. Children eat free from children's menu at all hotel restaurants. An extensive free hot breakfast buffet w/ Asian & western dishes served daily with plenty of child friendly foods & options for those w/ food allergies. A free air conditioned shuttle is available to/from shopping, Thai restaurants, night market & beach ( 5 minute walk to beach from drop off point). GREAT free child care center w/ extensive activities & caring attendants is provided on floor 5. The extensive infinity pool w/ incredible view and swim up bar along w/ kiddie pool offer a serene, refreshing swim option w/out the sand of the beach or crowds of the water park. Our immaculate family suite was SO child friendly w/ an adorable child tent and bunk beds our 4 year old LOVED. A friendly, helpful, attentive multi lingual staff worked tirelessly to ensure our stay was memorable & carefree. This 5* hotel will be our pick on all future visits!
Stayed 5 nights in Feb 2024
Response from Best Regards, Your Holiday Inn Vana Nava Hua Hin T on 29 Feb,2024
Dear Susan, Thank you so much for your review of our hotel and we very much look forward to welcoming you back to Holiday Inn Vana Nava Hua Hin in the very near future. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Pow

Stayed 1 night in Feb 2024
Response from Your Holiday Inn Vana Nava Hua Hin Team on 20 Feb,2024
Dear Pow,Thank you so much for your review of our hotel and we very much look forward to welcoming you back to Holiday Inn Vana Nava Hua Hin in the very near future. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and nice! This was my second time being here and it is always a pleasure! Many options when it comes to breakfast.
Stayed 2 nights in Jan 2024
Response from Your Holiday Inn Vana Nava Hua Hin Team on 21 Jan,2024
Dear Kevin,Thank you so much for your review of our hotel and we very much look forward to welcoming you back to Holiday Inn Vana Nava Hua Hin in the very near future. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

NAOMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Your Holiday Inn Vana Nava Hua Hin Team on 24 Oct,2023
Dear NAOMI,Thank you so much for your review of our hotel and we very much look forward to welcoming you back to Holiday Inn Vana Nava Hua Hin in the very near future. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much more than expected, game changing wristband
I've always wanted to visit due to its closeness to water park, which is an important entertainment for my kid. But I didn't expect the water park to be so close, literally a few steps from the ground floor of hotel. The most amazing feature is the wristband they gave us at check in, that could be used for room key, to enter water park, for water park locker, to pay for F&B etc. This is a game changer to free us from worry about belonging and could fully enjoy. The hotel itself also provides sufficient entertainment. From rooftop infinity pool to sky deck where you can walk on glass, kid room, game room, very nice and good selection breakfast buffet. We booked the basic room but still have sofa, table, even a spacious balcony with nice big chairs to relax on overlooking the spacious Hua Hin landscape. Plenty of storage with long counter in living area and bathroom. Japanese restaurant at water park parking lot was surprisingly delicious with wide variety of menu, and offered many different promotion including discount for hotel guests. Water park is well designed with all sorts of big and small slides, lazy river, wave pool etc that is fun for whole family and also compact enough to get around. All in all, so many delightful surprises that if I've known earlier, I'd have come visited way earlier. Definitely coming back with family. If they can add camera to the wristband, then I won't even have to bring my phone to water park! If have convenient store even better.
Stayed 2 nights in Sep 2023
Response from Your Holiday Inn Vana Nava Hua Hin Team on 28 Sept,2023
Dear Valued Guest,Thank you very much for taking the time to share your feedback with me. We are truly delighted to learn that you and your family had such a fantastic stay with us. Indeed, there are many facilities and services offered here that particularly cater to families with children such as Bryde's Kids Club, Vana Nava Games Room, our Kids Suite and of course neighboring Vana Nava Water Jungle, just to name a few. Thank you once again for your praise and we are looking forward to welcoming you back soon. Best Regards,Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Nahum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Your Holiday Inn Vana Nava Hua Hin Team on 31 Aug,2023
Dear Nahum,Thank you very much for your review. We are pleased to hear that you enjoyed your stay with us and we very much look forward to welcoming you back to Holiday Inn Vana Nava Hua Hin in the very near future. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Supakit, Elmhurst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
เป็นพี้นที่ส่วนตัวดี
Stayed 3 nights in Aug 2023
Response from ผู้บริหารและพนักงานโรงแรมฮอลิเดย์อินน์ วานา นาวา ห on 21 Aug,2023
เรยนคณ Supakitขอบพระคณมากนะคะสำหรบรวว และทางเราหวงวาจะไดมโอกาสตอนรบทานและครอบครวสำหรบการเขาพกในครงตอไปคะ ขอแสดงความนบถอ ผบรหารและพนกงานโรงแรมฮอลเดยอนน วานา นาวา หวหน

10/10 Excellent

Feras

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jul 2023
Response from Your Holiday Inn Vana Nava Hua Hin Team on 4 Aug,2023
Dear Feras,Thank you very much for your review. We are pleased to hear that you enjoyed your stay with us and we very much look forward to welcoming you back to Holiday Inn Vana Nava Hua Hin in the very near future. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Your Holiday Inn Vana Nava Hua Hin Team on 19 Jul,2023
Dear Daniel,We regret to acknowledge that your stay with us did not meet your expectations. Please accept our apologies for this. It would have been great to learn some details about what caused your dissatisfaction so that we may take corrective action accordingly. We hope we may have the chance to regain your trust during a future visit. Best Regards,Your Holiday Inn Vana Nava Hua Hin Team

6/10 Okay

Komsek, Waterloo

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Your Holiday Inn Vana Nava Hua Hin Team on 9 Jul,2023
Dear Komsek,We regret to acknowledge that your stay with us did not meet your expectations. Please accept our apologies for this. It would have been great to learn some details about what caused your dissatisfaction so that we may take corrective action accordingly. We hope we may have the chance to regain your trust during a future visit. Best Regards,Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Chui Yu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Strongly recommend for travelling with kids. Massage is way cheaper than other hotels, breakfast and dining are doing good as well.
Stayed 3 nights in Jun 2023
Response from Your Holiday Inn Vana Nava Hua Hin Team on 5 Jul,2023
Dear Chui Yu,Thank you for your review. We are delighted to know that you had a great stay with us. Indeed, there are many facilities and services offered here that particularly cater to families with children such as Bryde's Kids Club, Vana Nava Games Room, our Kids Suite and of course neighboring Vana Nava Water Jungle, just to name a few. Thank you once again for your praise and we are looking forward to welcoming you back soon. Best Regards,Your Holiday Inn Vana Nava Hua Hin Team

8/10 Good

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really good for family but when it's busy you will need to do a lot of waiting for elevators
Stayed 4 nights in May 2023
Response from Your Holiday Inn Vana Nava Hua Hin Team on 8 May,2023
Dear James,Thank you very much for your review. We are pleased to hear that you enjoyed your stay with us and we very much look forward to welcoming you back to Holiday Inn Vana Nava Hua Hin in the very near future. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

8/10 Good

Michael, Hudson

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There was the construction going on, It was loud. I asked if I could move farther or get a refund to move to the other hotel. The guy wouldn’t care. Then the manager called me back that I could move the next day. The room that I moved to the toilet water leaked, all my stuff on the floor was wet. I called to ask for 2 plastic bags to put the wet clothes in, the employee said they could give me only one laundry bag. The water park opens late and close early as 11-5
Response from Your Holiday Inn Vana Nava Hua Hin Team on 28 Apr,2023
Dear Michael,Thank you for your review. It is with regret we acknowledge that you experienced several service lapses during your stay with us. Please accept my apologies for this. We are happy and thank you for your kindness in giving us a chance and accepted complimentary Suite upgrade and resort credit that we offered for you as a gesture of apology. Your candid and frank comments through our teams are of immense value in providing a focus for improvement of Holiday Inn Vana Nava services. To rectify the issue we have seriously taken noted and brought up to share with our teams to ensure that similar situations can be avoided in the future.  We sincerely apologize once again for the inconveniences you experienced and we do hope that this has not harmed your overall impression of our hotel and hope to welcome you back soon. Best Regards,Your Holiday Inn Vana Nava Hua Hin Team

2/10 Terrible

Batzaya

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Lost 500 usd and 7000 baht from my room, to be specific my wallet which was in the backpack. At 9am a cleaning lady knocked on the door saying she needs to clean the room which is unusually early for hotel cleaning services. Not to mention pretty shady. I was a bit surprised at the time and told her to come later. I’m assuming she definitely came back later to “clean” when I went to breakfast. The reason I did not put my belongings in the security safe is that it kept saying “battery low”. I reported the incident immediately when I found out that the money was missing, emailed the management but guess what? No response whatsoever. Not even a sorry. And the safe is still beeping “battery low” because no one came to change the battery. They can’t even keep a safe operational. Staff with horrible attitude. Avoid this place at all costs for your safety and sanity! Incompetent on every level.
Response from Holiday Inn Vana Nava Hua Hin Team on 1 Apr,2023
Dear Batzaya, thank you very much for your comment and feedback. Right now our General Manager has been notified and now handle your issue immediately. Thank you.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 24 nights in Feb 2023
Response from Your Holiday Inn Vana Nava Hua Hin Team on 18 Mar,2023
Dear Jason,Thank you so much for your review of our hotel and we very much look forward to welcoming you back to Holiday Inn Vana Nava Hua Hin in the very near future. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

8/10 Good

Kenneth

Stayed 1 night in Mar 2023
Response from Your Holiday Inn Vana Nava Hua Hin Team on 11 Mar,2023
Dear Kenneth,Thank you very much for your review.We are pleased to hear that you enjoyed your stay with us and we very much look forward to welcoming you back to Holiday Inn Vana Nava Hua Hin in the very near future. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

8/10 Good

Franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall presentation of Holiday Inn is great. Staff and workers are very welcoming.
Response from Your Holiday Inn Vana Nava Hua Hin Team on 9 Jan,2023
Dear Franco,Thank you so much for your review of our hotel. We are pleased to learn that you are very happy with our hotel and service from our team. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards,Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Niklas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very appreciated water park for children. Quiet area, transportation required. Recommend this place for families with children.
Response from Your Holiday Inn Vana Nava Hua Hin Team on 21 Dec,2022
Dear Niklas,Thank you for your 5-star review. We are delighted to know that you and your family had such great stay with us. Indeed, there are many facilities and services offered here that particularly cater to families with children such as Bryde's Kids Club, our Kids Suite and of course neighboring Vana Nava Water Jungle, just to name a few. Thank you once again for your praise and we are looking forward to welcoming you back soon. Best Regards,Your Holiday Inn Vana Nava Hua Hin Team

8/10 Good

Basem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Holiday Inn Vana Nava Management Team on 17 Aug,2022
Dear Khun Basem, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us.  We hope you will visit us again. Sincerely, Holiday Inn Vana Nava Hua Hin Management Team

10/10 Excellent

Basem

Stayed 3 nights in Aug 2022
Response from Holiday Inn Vana Nava Management Team on 17 Aug,2022
Dear Khun Basem, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us.  We hope you will visit us again. Sincerely, Holiday Inn Vana Nava Hua Hin Management Team

10/10 Excellent

Hodaya

Stayed 2 nights in Aug 2022
Response from Holiday Inn Vana Nava Management Team on 17 Aug,2022
Dear Khun Hodaya, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us.  We hope you will visit us again. Sincerely, Holiday Inn Vana Nava Hua Hin Management Team

10/10 Excellent

yogev

Stayed 3 nights in Jul 2022
Response from Holiday Inn Vana Nava Management Team on 5 Aug,2022
Dear Khun Yogev, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Yuta

Stayed 1 night in Apr 2022
Response from Your Holiday Inn Vana Nava Hua Hin Team on 29 Apr,2022
Dear Mr. Yuta, Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us and we very much look forward to welcoming you back to Holiday Inn Vana Nava Hua Hin in the very near future. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Your Holiday Inn Vana Nava Hua Hin Team on 29 Apr,2022
Dear T on, Thank you for taking the time to share with us your stay experience. We are pleased to learn that you are happy with our hotel facilities and service from our team. It's something our staff takes great pride in, so we value your feedback. We hope that your future stay will always include Holiday Inn Vana Nava Hua Hin and we very much look forward to welcoming you back soon. Best Regards Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Shuji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services
Stayed 2 nights in Feb 2022
Response from Your Holiday Inn Vana Nava Hua Hin Team on 17 Feb,2022
Dear Mr. Shuji, Thank you for taking the time to share with us your stay experience. We are pleased to learn that you are happy with our hotel facilities and service from our team. It's something our staff takes great pride in, so we value your feedback. We hope that your future stay will always include Holiday Inn Vana Nava Hua Hin and we very much look forward to welcoming you back soon. Best Regards

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely vacation
Overall a very relaxing couples get away from Bangkok. Did not go into the water park which was included in our resort fee. But all families did so we had the infinity pool to ourselves most of the time!! The rooftop lounge and restaurant was top notch. Excellent service and views. Thank you!
❤️
Stayed 3 nights in Jan 2022
Response from Your Holiday Inn Vana Nava Hua Hin Team on 17 Feb,2022
Dear Ms. Elizabeth, Thank you very much for taking the time to share your recent stay experience with us. We are very pleased to learn that you have very much enjoyed your stay with various aspects ranging from hotel location, room and restaurant facility. We are very happy that our team were able to delight you. I will share your positive comments with the team and I am sure that they appreciate the recognition that has been given from you. We hope that your future stay will always include Holiday Inn Vana Nava Hua Hin and we very much look forward to welcoming you back soon. Best Regards

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what the doctor ordered
We requested a early check-in due to mis calc's on the GPS. We where tired and hungry. The staff had a room made for us for early check inn, with great compassion for a couple that has been on the road for ten hours. Cant say anything bad about the place.
Stayed 1 night in Sep 2021
Response from Your Holiday Inn Vana Nava Hua Hin Team on 21 Oct,2021
Dear Edmund, Thank you for taking the time to share with us your stay experience. We are pleased to learn that you are happy with our hotel facilities and service from our team. It's something our staff takes great pride in, so we value your feedback. We hope that your future stay will always include Holiday Inn Vana Nava Hua Hin and we very much look forward to welcoming you back soon. Best Regards,

8/10 Good

Ulf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place next to Waterpark
Great rooms, great food and comprehensive breakfast, great facility with a infinity pool on 26 fl- a bit cold thou..
Infinity pool on fl 26
Stayed 3 nights in Jul 2021
Response from Holiday Inn Vana Nava Hua Hin Team on 16 Jul,2021
Dear Ulf, Thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us and we very much look forward to welcoming you back to Holiday Inn Vana Nava Hua Hin in the very near future. Best Regards, Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! The pool and view were beautiful and the breakfast buffet was outstanding. Also, there is a water park next door that was really fun. Highly recommend the Holiday Inn at Hua Hin.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitable for Family and Water Park lovers
Room and bathroom are enough spacious. Nice infinity pool with ocean view, nice sky bar, convenient access to Nava Waterpark which is just opposite to the hotel. The overall service of staff is good , except a male receptionist on 9 Oct when we checked in at 15:00 hrs and the male staff at concierge area , on the ground floor on 9 Oct at 16:30 hrs who told us to take off bathrobes but later we found out at the water park that there were some hotel guests wearing hotel bathrobes. The hotel staff needs to screen this more carefully otherwise other guests will think that there is an unequal / unfair treatment among guests.
Stayed 1 night in Oct 2020
Response from Holiday Inn Vana Nava Hua Hin Team on 14 Oct,2020
Dear the valued guest, Thank you for taking the time to tell us about your experience at Holiday Inn Vana Nava Hua Hin. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Kyosuke

Stayed 1 night in Sep 2020

8/10 Good

Betty, Bangkok

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near Vana Nava waterpark and we can go there while staying in the hotel.
Stayed 1 night in Jul 2020
Response from Holiday Inn Vana Nava Hua Hin Team on 6 Aug,2020
Dear Betty, Greeting from Holiday Inn Vana Nava Hua Hin Resort! Thank you very much for your value feedback. We are pleased to hear that you enjoyed your stay with us and we very much look forward to welcoming you back to Holiday Inn Vana Nava Hua Hin in the very near future. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Phornphan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Your Holiday Inn Vana Nava Hua Hin Team on 2 Aug,2020
Dear Phornphan, Thank you very much for your review and we hope you will visit us again. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Your Holiday Inn Vana Nava Hua Hin Team on 10 Mar,2020
Dear Valued Guest, Thank you for your review and we hope you will visit us again. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Your Holiday Inn Vana Nava Hua Hin Team on 19 Feb,2020
Dear Valued Guest, Thank you so much for your review of our hotel. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff, good location, great service. definitely recommend to my friends.
Stayed 1 night in Feb 2020
Response from Your Holiday Inn Vana Nava Hua Hin Team on 14 Feb,2020
Dear Valued Guest, Thank you so much for your review of our hotel. We are pleased to learn that you are very happy with our hotel and service from our team. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Your Holiday Inn Vana Nava Hua Hin Team on 23 Jan,2020
Dear Valued Guest, Thank you very much for your value feedback and we look forward to welcoming you back to Holiday Inn Vana Nava Hua Hin in the very near future. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

4/10 Poor

Darren

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Happy New Year
Perhaps because it was New Year’s Eve and the staff had a lot of plans to attend too and in a lot of situations they seemed to be overwhelmed and lacking of experience but because of this you were made to feel like one or a herd of people to move around the hotel or be banned from certain areas or basically made to feel like a transitional entity.
Stayed 1 night in Dec 2019
Response from Your Holiday Inn Vana Nava Hua Hin Team on 10 Jan,2020
Dear Darren, Thank you for your review. It is with regret we acknowledge that you experienced several service lapses during your stay with us. Please accept our apologies for this. Thank you once again for your valuable feedback Darren. We will ensure to address all matters appropriately in order to permanently improve the quality of our services. We look forward to welcoming you back to Holiday Inn Vana Nava Hua Hin in the near future Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Your Holiday Inn Vana Nava Hua Hin Team on 30 Dec,2019
Dear Valued Guest, Thank you very for your review and we hope to welcome you back soon. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To entertain your kids
Pleasant stay but it’s a kids friendly place
Stayed 1 night in Dec 2019
Response from Your Holiday Inn Vana Nava Hua Hin Team on 30 Dec,2019
Dear Valued Guest, Thank you for your review. We are delighted to know that you had such great stay with us. There are many facilities and services offered here that particularly cater to families with children such as Bryde's Kids Club, our Kids Suite and of course neighboring Vana Nava Water Jungle, just to name a few. Thank you once again for your praise and we are looking forward to welcoming you back soon. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

KC, HK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, near water park, good staff service, good facilities.
Stayed 3 nights in Dec 2019
Response from Your Holiday Inn Vana Nava Hua Hin Team on 28 Dec,2019
Dear KC, Thank you for taking the time to share with us your stay experience. We are pleased to learn that you are happy with our hotel, service from our team as well as unlimited access to the Water Jungle. It's something our staff takes great pride in, so we value your feedback. We hope that your future stay will always include Holiday Inn Vana Nava Hua Hin and we very much look forward to welcoming you back soon. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast, swimming pool is perfect and extremely unique is the sky deck. the only thing make it not a perfect one is the location is a bit away from the downtown area and the shuttle is not too frequent.
Stayed 4 nights in Dec 2019
Response from Your Holiday Inn Vana Nava Hua Hin Team on 28 Dec,2019
Dear Valued Guest, Thank you very much for your review. We are very pleased to learn that you have enjoyed your stay with us especially breakfast, Infinity Pool and Vana Nava Sky. We also duly noted your comment regarding frequently of shuttle service and will address this accordingly. Thanks again for your feedback and we hope to welcome you back soon. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

8/10 Good

Jackyuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent except the location, which is a bit too far
Stayed 2 nights in Dec 2019
Response from Your Holiday Inn Vana Nava Hua Hin Team on 27 Dec,2019
Dear Jackyuan, Thank you for your review. We are glad to know that you had a good stay with us and hopefully you also enjoyed the unlimited access to Vana Nava Water Jungle. In order to reach destinations in Hua Hin town, we offer complimentary shuttle service for our guests which services destinations such as Bluport Mall or the clock tower (near night market). Thanks again for your feedback and we hope to welcome you back soon. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

10/10 Excellent

Ezra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Digital Team on 18 Nov,2019
Dear Ezra We appreciated your full point. It means a lot to our team. Full scores and comments are our inspiration to deliver and maintain the service. We do hope to have the opportunity to welcome you back in the future. With Regards

8/10 Good

Mahitti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Digital Team on 18 Nov,2019
Dear Mahitti, Thank you for your score sharing. We do hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really impressive
Excellent service, location. The staff are so nice. We definitely want to come back!
Stayed 1 night in Oct 2019
Response from Digital Team on 18 Nov,2019
Dear sir/ madame, Thank you very much for your comment. We are very happy to see your full points and valuable feedback. We do hope to have the opportunity to welcome you back in the future. With Regards

8/10 Good

Nun

Liked: Staff & service
Disliked: Property conditions & facilities
เวลาเช็คอินคือ 15:00 น. แต่พอไปถึงบอกให้รอถึง16:00น. เพราะยังทำความสะอาดไม่เสร็จ โรงแรมระดับนี้ไม่น่าพลาดเรืองเล็กๆน้อยๆแค่นี้นะคะ
Stayed 2 nights in Oct 2019
Response from Digital ทีม on 18 Nov,2019
เรียน คุณ Nun, ขอประทานโทษด้วยนะคะ กับความล่าช้าที่เกิดขึ้น เราได้แจ้งเรื่องนี้กับทีมที่เกี่ยวข้อง และตรวจสอบ ทางโรงแรมต้องขออภัย เป็นอย่างมากที่ทำให้ การเข้าพัก Check in ของท่านไม่ราบรื่น

8/10 Good

vikrant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vac.worth it
Good family .
Stayed 2 nights in Sep 2019
Response from Holiday Inn Vana Nava Hua Hin on 19 Oct,2019
Dear vikrant, Thank you for your positive comment. We are glad to know that you enjoyed your stay with us and we are looking forward to welcoming you back soon. Best Regards, Your Holiday Inn Vana Nava Hua Hin Team

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and welcoming from the moment we arrived til we left. The kids loved the water park and were sad when it was time to go. However, I must say the food let me down. Honestly, each meal we had seemed to get progressively worse. I tried ordering from a delivery service and the majority of them didn't deliver to our hotel so on one of our tours we had to eat at a fast food restaurant to avoid the food at the hotel. I would stay again but would come prepared with my own food.
Stayed 2 nights in Sep 2019

10/10 Excellent

HON MENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence Hotel for Family
excellence place for family with kids. next to vana nava water park. the entire place has been designed to let kids enjoy and at the same time let parent comfortably having their own times
Stayed 4 nights in Sep 2019