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Reviews of The Haven All Suite Resort, Ipoh

5 out of 5
The Haven All Suite Resort, Ipoh
Jl. Haven (Persiaran Lembah Perpaduan), The Haven Lakeside Residence, Ipoh, Perak

Reviews

8.6

Excellent

Rating 10 - Excellent. 236 out of 499 reviews" "
Rating 8 - Good. 194 out of 499 reviews" "
Rating 6 - Okay. 51 out of 499 reviews" "
Rating 4 - Poor. 15 out of 499 reviews" "
Rating 2 - Terrible. 3 out of 499 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Gunalan, Ann Arbor

Stayed 1 night in Feb 2024

10/10 Excellent

Alison

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location, excellent place for a retreat to rest and relax from the hustle and bustle of the city. Transport is a little difficult Grabbing around everywhere solves the issue. Perfect if you're looking to just relax and recharge for a few days.
Stayed 3 nights in Oct 2023

10/10 Excellent

MARILENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Kyanta

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good tranquil retreat from busy town and lovely view of lake.
Stayed 1 night in Dec 2023

4/10 Poor

paulie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a 4 or 5 star hotel . It is over rated. I give 3 star only . I booked a 3 bedroom, 3 bathrooms suite with the kitchen for 5 persons . It has only 4 plates & 4 cups provided . No utensils, no pot , no pan. Overall I won’t say the unit is cleaned . The quality of the care products do not meet the 4 star hotel standard. The water not hot enough and we cannot adjust it. Very disappointed
Stayed 2 nights in Nov 2023
Response from yant on 29 Nov,2023
Thank you for writing the review. We are sorry that your recent staying experience has been less than most pleasant. Our top priority has always been the comfort and enjoyment of our guests. Please write to us at amm@thehavenipoh.com so that we can create an opportunity to give you a pleasant experience.

6/10 Okay

Sook Cheng

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is overall ok .. I expected the bedrooms to be bigger and the second bathroom is very small with no hair dryer .. there is no plates to be found.. there is a stove but no pots and pans , so not sure what it is for. There is no hand soap either. Although no major complaints, the place is very average and no wow factor, not likely to return.
Stayed 2 nights in Nov 2023
Response from Yant on 29 Nov,2023
Thank you for your review! Your feedback has been shared to our team for improvement, and we look forward to serve you again!

10/10 Excellent

XiaoQi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Yant on 29 Nov,2023
Thank you for your review! We are glad you enjoyed your stay here, and we hope to see you back here again.

8/10 Good

Lisa

Travelled with partner
Great pool and views.
Stayed 3 nights in Nov 2023
Response from Yant on 29 Nov,2023
Thank you for your review! We are glad you enjoyed your stay here, and we hope to see you back here again.

6/10 Okay

Albert

Travelled with group
Stayed 3 nights in Nov 2023
Response from Yant on 29 Nov,2023
Thank you for your review! We are glad you enjoyed your stay here, and we hope to see you back here again.

8/10 Good

Kamaljit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Yant on 29 Nov,2023
Thank you for your review! We are glad you enjoyed your stay here, and we hope to see you back here again.

10/10 Excellent

Dennis, Concord

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfort and beautiful view place
Stayed 3 nights in Sep 2023
Response from Yant on 29 Nov,2023
Thank you for your review! We are glad you enjoyed your stay here, and we hope to see you back here again.

10/10 Excellent

LOO JIUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very relaxing resort, enjoyed the scenary surrounding the resort so much. Highly recommended to those whom wish to have a getaway trip in Ipoh.

10/10 Excellent

Richard

Stayed 3 nights in Sep 2023
Response from Yant on 29 Nov,2023
Thank you for your review! We are glad you enjoyed your stay here, and we hope to see you back here again.

8/10 Good

Darrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tasrifah bte, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guest services crew in the Cuisines was excellent!
Stayed 3 nights in Sep 2023

8/10 Good

Nikolaj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff. Family trip with teenagers so we went with 2 apartments which was not needed. Still suffering from Covid lockdown, so not all restaurants were open. Not crowded at all.
Stayed 2 nights in Jul 2023

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ipoh is a nice place with plenty to do for a day, and the perfect complimentary location is The Haven where you can spend the next day just relaxing and enjoying the excellent food.
Stayed 3 nights in Jul 2023

10/10 Excellent

Ab B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

CHIH CHIANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good buffet breakfast!
Stayed 3 nights in Jun 2023

10/10 Excellent

Phoebe

Stayed 1 night in May 2023

10/10 Excellent

Vicniswaran

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, knowledgeable and very accommodating.
Stayed 2 nights in Apr 2023

8/10 Good

TSUI FUN HEIDIS

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
寧靜，環境優美，職員好專業，服務一流。但房內設備一般。USB電掣和洗衣機都無，扣分
Stayed 2 nights in Apr 2023

10/10 Excellent

Irene

Stayed 2 nights in Apr 2023

6/10 Okay

Molly, abc

Travelled with family and small children
Liked: Cleanliness, staff & service
Located in the rustic area with nice view of greenery, caves and lake. It is nice and peaceful. Honestly not many choices for big family like ours. So this three bedroom suite suits our needs. Nice and cosy. But I wish the reception area can be a bit more welcoming, perhaps more lighted and staff more proactive in terms of helping with the luggages. When this package comes with free breakfast buffet, I thought for all 7 of us but turns out it is for 5 only.
Stayed 3 nights in Mar 2023

8/10 Good

Deseree

Stayed 3 nights in Feb 2023

10/10 Excellent

Lydon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, spacious unit, serene environment
Stayed 2 nights in Feb 2023

4/10 Poor

Dione

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Couldn’t find our booking. We ended up getting a room that looked like it hasn’t been cleaned properly. Dust on fixtures and black mould in shower. Hot and cold water machine didn’t work. No washing up liquid, incomplete set of kitchen ware.
Stayed 2 nights in Jan 2023

6/10 Okay

Helen

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Significant drop in standard
I had visited the haven before covid with my husband's family. At that time I could not stop raving about the 5 star experience. So we return again now with my family and was sadly disappointed with the drop in the standard of service: the top ipoh restaurant is now horrible, housekeeping not up to par, wi-fi kept dropping, and more importantly the staff don't care.
Stayed 4 nights in Oct 2022

8/10 Good

Surveyn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Lih Yng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is nice but the area and car park is dark at night. Wish there are more lights.
Stayed 1 night in Sep 2022

6/10 Okay

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eco Friendly
Beautiful surrounding scenery . Cafe service staff were attentive and helpful. However, the front office check in staff mixed up our reservation . Studio suite single bedroom in Block B is not as cosy as Block A 3 bedrooms suite.
Stayed 1 night in Jun 2022

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was superb. The view is just Wow. The pool is amazing. Ipoh was supposed to just be a stop between 2 other places, but we ended up loving it much more than the 2 others (Penang and Cameron Highlands). I would have stayed longer here.
Stayed 1 night in May 2022
Response from The Haven on 8 May,2022
Thank you for staying with us. Great to hear your overall experience of The Haven during your stay was good.

2/10 Terrible

May Wan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property does not qualify as 4 star property!
Stayed 1 night in Feb 2022

2/10 Terrible

Sook Lain

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family gathering at the Ipoh Haven's place
Enjoyed the stay, the staff was very helpfull and environwment and facility were great. The restaurant food good and restaurant manager friendly and superb in providing services.
Stayed 1 night in Jan 2022
Response from The Haven Ipoh on 21 Jan,2022
Thank you for your recommendation and review! We look forward to welcome you back again.

10/10 Excellent

Swee Keat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and friendly staff
Friendly reception, great stay, SOP is observed very well.
Nice view
Stayed 1 night in Dec 2021
Response from The Haven Ipoh on 21 Jan,2022
Thank you for your review! We look forward to welcome you back again.

10/10 Excellent

pallraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must try it out
Excellent family place to chill and enjoy the environment. Very convenient
Stayed 3 nights in Dec 2020
Response from The Haven Ipoh on 5 Jan,2021
Thank you for your recommendation and review! We look forward to welcome you back again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from The Haven Ipoh on 2 Jan,2021
Thank you for your rating! We look forward to see you again!

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and scenic
Very spacious apartment, scenic view, overall very good
Stayed 1 night in Sep 2020
Response from The Haven Ipoh on 22 Sept,2020
Thank you for your review! We hope to welcome you back again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from The Haven All Suite Resort on 2 Sept,2020
Thank you for your review! We are happy to be able to serve you well, and the entire team look forward to welcome you back again!

8/10 Good

Mohd Kushairi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from The Haven All Suite Resort on 2 Sept,2020
Thank you for your review!

10/10 Excellent

Shakira Shamira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from The Haven Ipoh on 15 Aug,2020
Thank you for your review!

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from The Haven Resort Hotel on 19 Jul,2020
Thank you for your review! We have shared your feedback with our team for further improvement.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2020
Response from The Haven Resort Hotel on 1 Apr,2020
We thank you for your feedback, and have shared it with our team to review and improve.

10/10 Excellent

Kwai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of tranquillity.
Excellent stay in a superior suite facing the hills and pool view. Rooms were spacious and beds were very comfortable to ensure a good night sleep. Polite staff and a warm welcome. Breakfast choice were adequate, nice coffee. A place to recharge and enjoy the.embience.
Stayed 1 night in Mar 2020
Response from The Haven Ipoh on 17 Mar,2020
We are glad you had enjoyed your stay here.It's our joy to be able to serve you well, and we look forward to welcoming you back again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
It’s not value for money ! Corridor and lift lobby very dark at night time !! The cleanliness not up to 5star hotel standard
Stayed 2 nights in Jan 2020
Response from The Haven Ipoh on 5 Feb,2020
We thank you for your feedback, and have shared it with our team to review and improve. We hope you can share with us more details.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the best family resort in Ipoh. Fantastic pool and world class surrounding views
Stayed 1 night in Jan 2020
Response from The Haven Ipoh on 5 Feb,2020
Thank you for your review. We look forward to welcome you back again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from The Haven Ipoh on 5 Feb,2020
Thank you for staying with us!

6/10 Okay

Verified traveller

Travelled with family
Short trip to Ipoh
Check in and out was taking way too long time. Room was not very clean especially the floor was sticky. Swimming pool was good especially the jacuzzi was quite good. Ordered a Haven Club sandwich for room service but the foos quality was very dissapointing. Breakfast was moderate with limited food selection and yet food tray was left empty without replenishment or too slow.
Stayed 1 night in Dec 2019
Response from Ordered a Haven Club sandwich for room service but on 5 Feb,2020
Thank you for your review, which is valuable for us to improve our operations standard. We are glad you enjoyed our swimming pool. Your feedback on the room and breakfast has been shared with our team, and we look forward to serve you better on your next visit!