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Reviews of Boutique Hotel Marussia

3 out of 5
Boutique Hotel Marussia
Sedova street, 12, Irkutsk

Reviews

9.0

Wonderful

Rating 10 - Excellent. 35 out of 58 reviews" "
Rating 8 - Good. 17 out of 58 reviews" "
Rating 6 - Okay. 4 out of 58 reviews" "
Rating 4 - Poor. 1 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

6.4/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Gregg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic wood building in the middle of the action
Classic building with a lot of charm, which is located right near a mall and plenty of great places to eat. Had a pleasant stay, there just seems to be confusion about whether or not breakfast is included, so double check. But place and staff are great.
Stayed 1 night in Mar 2020
Response from Maria Reseptionist on 25 Mar,2020
Hello,Gregg! Thank you for your feedback! We are happy that you like our hotel and service! We will be glad to see you again!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from receptionist, Julia on 19 Jan,2020
Здравствуйте, благодарим за Ваш отзыв и с нетерпением ждём Вас снова! С уважением, команда бутик-отеля "Маруся"

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great anniversary spent!
My girlfriend and I spent a night at the hotel to celebrate our anniversary and had a very pleasant stay. The location was great - just a walking distance form the center. The staff was super friendly and even gave us a bottle of champagne as a gift. Breakfast was amazing and served directly to our room. Would definitely stay again!
Continental Breakfast with Russian style panckaces
Celebrating with a bottle of champagne
Cozy room and comfy bed
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The room was facing a busy street. Somebody talking with the reception just walked in to our room and straight out again without knocking or giving an explanation. Upon arriving our luggage was kept in front of the reception untill we could check inn. This is not safe as we have valuables in the luggage. I expect a decent hotel to have a separate room under lock for this. Reception service is every thing from very good to not very welcomming depending on the shifts
Stayed 2 nights in Jul 2019
Response from Boutique Hotel Marussia on 28 Aug,2019
Hello! We apologize for any inconvenience you had in our hotel. Unfortunately, none of us cannot remember the situation when someone entered your room without any information, but we will try to know and talk to a person who did it if it was somebody of our staff. In our hotel we have luggage room and we always put our guests' luggage there, maybe it was full but we wouldn't let it stay in the hall, probably when you left we moved it to the luggage room, we are sorry for that situation. Please, if you have some problems during the stay, always tell your wishes to the receptionist, we are here to help you 24 hours. Thank you for your feedback, we will try to be better! Hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel right in the centre
Fantastic friendly staff, amazing bathroom!
Stayed 1 night in Apr 2019
Response from Anastasia on 3 May,2019
Hello! Thank you so much for your feedback. We were so glad to host you in our hotel and we will be happy to see you again! Best regards, Boutique Hotel Marussia.

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Anastasia on 11 Mar,2019
Hello, Helen! Thank you for your feedback! We will be happy to see you again :) Best ragards, the team of Boutique-Hotel "Marussia"

10/10 Excellent

nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter visit to Irkutsk
An amazing hotel full of character. All wood building very warm and cozy. The room was huge and had a great bathroom. The location was excellent with plenty. of places to eat nearby ,the Chinese restaurant next door is excellent. 5 minutes walk to a huge shopping centre. The staff were extremely friendly and helpful they couldn't do enough for us.
Stayed 2 nights in Dec 2018
Response from administrator Anastasia on 5 Jan,2019
Hello, dear guest! Thank you so mush for your feedback! We hope to see you again!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wished I had booked 6 nights not 6 hours !
We used this hotel for a day stay. We needed a hotel room during the day for just 6 hours to accommodate our ongoing travel arrangements. Well I wish I had of booked for 6 nights. This hotel is excellent. Great front of house service by the welcome staff providing plenty of local information. Free wifi which is now expected at all good hotels. It is boutique and the decor shows excellent attention to detail to bring this to description life to ensure a comfortable and enjoyable stay. Plenty of food outlets / restaurants nearby. There is a tram service just down the road however the major attractions are just a stroll away. Definitely would stay again. Thank you Boutique Hotel Marussia.
Stayed 1 night in Oct 2017
Response from Igor on 22 Jan,2018
Dear Peter, thank you for positive feedback! We are glad that you saticfied with our hotel. We will be happy to see you again!

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very good stay, friendly staff, comfortable room and nice breakfast. Would stay again if I go to Irkutsk again.
Stayed 1 night in Jul 2017
Dear NIgel! Thank you very much for your feedback, we will be glad to see you again!

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and kind staff.
A real find with an excellent location. We arrived very early and not feeling well. They checked us in and in minute we were in a large clean room with great air conditioning. We loved this place! And thank you for our take away breakfast! A nice touch!
Stayed 2 nights in Jun 2017
Thank you, Patrice! We glad to know you liked our hotel. We do our best for our guests! We will glad to see you again!

10/10 Excellent

Bhuvan Mhatre, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay anywhere else in Irkutsk
Each and every staff member from the main receptionists, the night stand by, the breakfast attendants were a delight and took the utmost care of us. They speak English and are well equipped to guide you through the city and effectively reserve excursions for you. The hotel itself is an experience. The location couldn't be any better with a variety of eating and drinking options, historical character, mall, supermarket, a mega kid's play area and what not. All these within a 5 minute vehicle free walk.
View from room
Shower unit
Access from the Historic Center
Retail Area
Response from Administrator Anton on 27 May,2017
Thank you very much for your feedback! We are always ready to help our guest and strive to make our guests stay as comfortable as possible. We will be glad to see you again in our hotel! Sincerely, the team of boutique-hotel "Marussia".

10/10 Excellent

JINTONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, patient and helpful staff helped with our local transportation. Breakfast was amazing. Just hope it is not that dry in our room. Hard to fall asleep sometimes.
Response from General Manager on 26 Feb,2017
Dear Jingtong, thank you for your positive feedback. We are so pleased that you liked our breakfasts and hotel's staff. We are sorry for any inconveniens. Hope to see you again!

10/10 Excellent

NICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and nice staff
Friendly and nice staff, definitely will come again! Highly recommended!

10/10 Excellent

Toshiyuki, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly memorable stay in Irkutsk.
Hotel staff are just great! Very supportive and eager to help.

6/10 Okay

Neon, Hong Kong

Disliked: Property conditions & facilities
lack of maintenance
location is super good. close to the big shopping mall and lots of restaurant. but a bit noissy at night. breakfast is ok. coffee is not good. perhaps tea is better in this place. the drains in shower trap is very bad. water doesn't drain out normally.

10/10 Excellent

Gilbert, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Completely satisfied
Everyone spoke English Breakfast was great Neighbourhood perfect for restaurants

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is fantastic. Size of hotel very good, small. Breakfast first day very good, not so on the second day... not sure if lack of staff..it was just not the same.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The hotel in general is very high quality. Breakfast is very good and wholemade. I don't like the showers good concept but low pressure and very cheap plastic other then that very good stay would deff stay again in the future.

10/10 Excellent

Claire, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Comfortable, clean, modern hotel! Felt very welcome by all staff!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, best location in the city
This hotel is located in the best part of the city. Friendly staff, cozy room and great WiFi - I am really glad I chose this hotel instead of one of the international brand, because the staff were really friendly and the location better than the larger hotels

8/10 Good

Andrey

Business traveller
Liked: Cleanliness, staff & service, room comfort
В историческом стиле.
Был тут лет пять назад. Ничего не поменялось. В данный момент цены снизили, что очень радует, в отличии от многих отелей. Немного долго ждать завтрак, хоть и говоришь к какому времени он нужен. В остальном приятно.
Stayed 1 night in Oct 2021

10/10 Excellent

Viacheslav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Все отлично, домики уютные, все есть. Но столовая дорогая, если есть кухня, лучше продукты купить и самим иногда готовить. Бесплатные зоны для жарки шашлыка. Дрова покупать или с собой привозить. Вай Фая нет вообще. Интернетом пользовались с телефона. Можно найти водные и автомобильные экскурсии. При желании купаться можно.
Stayed 1 night in Jun 2021

2/10 Terrible

吵死的台灣人

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
一團台灣人凌晨兩點checkin，大聲講大聲笑，完全被他們吵醒，也沒有半點不好意思，將心比己，對台灣人完全改觀，下次不會選擇這種木建築住宿，沒有隔音，旁邊說什麼聽得一清二楚，只要遇上像這團台灣人般自私，那就倒霉了
Stayed 1 night in Feb 2020
Response from Maroussia on 23 Feb,2020
你好 感謝您的反饋。 不幸的是，這棵樹作為材料在隔音方面並沒有什麼不同，我們的酒店是用天然木材建造的。 不便之處，敬請原諒。 我們很高興再次見到您！ 真誠的Maroussia精品酒店團隊。

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
It’s a nice wooden house and good location, just near the point 30 of the Green Line and the area of 130. But the room size is small for a double bed. Some staffs are very nice.However, the breakfast is so so.
Stayed 3 nights in Jan 2020
Response from Arseny on 2 Feb,2020
Thanks for your feedback! We will take into account your opinion. We hope your stay will be better next time!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
midden in Irkoetsk gezellig gelegen Boutique hotel, ruime kamers, goed onderhouden, aardig personeel en moesten vroeg met de trein verder en waren te vroeg voor ontbijt maar kregen een ontbijt pakket mee,
Stayed 1 night in Aug 2019
Response from Boutique Hotel Marussia on 24 Aug,2019
We are really happy that you liked our hotel so much and gave it such an excellent mark! We hope to see you again someday and wish you a lot of unforgettable journeys! Best regards, Boutique Hotel Marussia.

8/10 Good

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel sympa à Irkutsk
Hôtel bien situé, en plein coeur d'Irkutsk, à côté de la zone piétonne avec restaurants et boutiques à gogo. Confort standard, chambres fonctionnelles. L'hôtel est relativement bruyant si vous donnez sur la grande route, mais le personnel est anglophone et arrangeant. Well located hotel in the heart of Irkutsk, next to the pedestrian area with restaurants and shops galore. Standard comfort, functional rooms. The hotel is relatively noisy if you overlook the main road, but the staff is English speaking and accomodating.
Stayed 1 night in Aug 2019
Response from Boutique Hotel Marussia on 16 Aug,2019
Thank you, Oliver! We glad to know you liked our hotel. We do our best for our guests! We will glad to see you again!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Julia, administrator on 9 Aug,2019
Hello, Daniel! Thank you for your feedback. We will be happy to see you again! Full of respect, The team of Boutique-Hotel "Marussia"

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Anastasia on 4 Aug,2019
Hello, Helen! Thank you for your feedback! We will be happy to see you again :) Best ragards, the team of Boutique-Hotel "Marussia"

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Convenient location
Very convenient location, many restaurants at the back
Stayed 2 nights in Apr 2019
Response from Anastasia on 14 Apr,2019
Hello! Thank you so much for your feedback. We were so glad to host you in our hotel and we will be happy to see you again! Best regards, Boutique Hotel Marussia.

10/10 Excellent

Sau Fun Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Anastasia on 3 May,2019
Hello! Thank you so much for your feedback. We were so glad to host you in our hotel and we will be happy to see you again! Best regards, Boutique Hotel Marussia.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Anastasia on 3 May,2019
Hello! Thank you so much for your feedback. We were so glad to host you in our hotel and we will be happy to see you again! Best regards, Boutique Hotel Marussia.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very nice in a nice area. Awesome breakfast!
Stayed 5 nights in Sep 2018
Response from Anastasia on 6 Oct,2018
Dear guest, thank you very much for your feedback. We were so glad to host you in our hotel and we will be happy to see you again! Best regards, Boutique Hotel Marussia.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Boutique Hotel Marussia on 9 Dec,2018
Thank you for your feedback! We hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Деловая поездка
Всё в отеле на высшем уровне, единственный минус - очень хорошая слышимость в номерах.
Response from Boutique Hotel Marussia on 3 Apr,2018
Дорогой гость, благодарим Вас за оставленный отзыв! сожалеем, что некоторые моменты доставили Вам неудобства. Будем рады видеть вас снова в нашем отеле!

8/10 Good

HAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
精致的木屋酒店
非常精致的酒店，复古木屋风格，地理位置非常好在130街区旁边，房间足够大我们还加了床，只是被安排在一楼沿街的房间，晚上客人进出以及外面车辆有点吵，早餐很丰盛，服务也好。总体很好。
Response from Anton on 24 Feb,2018
非常感谢您的反馈！ 我们很高兴你喜欢它。 我们很高兴在我们的酒店再次见到你！

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Anton on 7 Jan,2018
Thank You very much! We will glad to see you again!

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отлично
Замечательный отель в стиле купеческого дома в самом центре города, рядом с достопримечательностями и множеством магазинов. До рынка две остановки на трмвае , оттуда же идут маршрутные такси в Листвянку ( кто хочет посмотреть Байкал) .Уютные номера, есть все необходимое ( правда хололильники не везде есть). Отличные сытные завраки ( очень большие порции) , которые заказывают накануне вычером из перечисленных блюд. Немного бывает шумно на улице, но это не критично...Отличный персонал, доброжелательный, откликаются на просьбы
Stayed 2 nights in Nov 2017
Здравствуйте, Инна! Искренне благодарим вас за хороший отзыв. Нам очень приятно, что вы остались всем довольны. Мы рады заботиться о Вас и всегда готовы помочь в любом вопросе. Ждём Вас снова!

8/10 Good

PAVEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2017
Thank you for your feedback! Always happy to see you.

10/10 Excellent

Kaie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights in Irkutsk
Really good hotel and location to stay in Irkutsk.
Stayed 1 night in Jul 2017
Thanks for your opinion! We will glad to see you again!

8/10 Good

lai san, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Gooood Good Good Good Good.......................................................................................
Stayed 1 night in Sep 2017
Response from Administrator Margarita on 29 Sept,2017
Thank you! It's important to us you liked our hotel

6/10 Okay

albertpun, 香港

Liked: Cleanliness
close to shopping mall
一幢二層樓房木建酒店，房間浴室整潔，只是酒店提供的早餐較簡單，晚上大門會上鎖。鄰近購物中心、超市、食店、咖啡廳、酒吧和劇場

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
가지마세요
아...정말 여기에 돈주고 묶었다는게 미친듯이 후회된다. 후기는 다 돈주고 쓴듯... 우선 도로가에 목조건물이라 시끄럽고 아침 식사가 부페가 아니라 계란 두알, 치즈 등...정말..안타까울 지경. 호텔이라기 보다는 민박집 같다고 해야하남... 여튼...그 돈주면 4성급 호텔 좋은데 가세요.

10/10 Excellent

Marjo, Helsinki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the place to stay in Irkutsk!
This hotel is a dream come true! Service, breakfast and location could't be better but the thing that makes this hotel really unique is the atmosphere. Beautiful wooden rooms are decorated with love. A friendly staff reacted with flexibility and politeness to our special requests. Early check-in was no problem and we received breakfast before the official hours deliverred to our room due to our early departure. We also got a cab to the hotel with a decent price.

8/10 Good

HEONSOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Walter, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Landestypisches kleines sauberes Hotel
Es war unsere letzte Uebernachtung vor unserer Rückreise von Sibirien in die Schweiz.Das Doppelzimmer entsprach voll unseren Erwartungen. Auch das Nachtessen im hoteleigenen Restaurant haben wir nach der anstrengenden Reise genossen. Der Service war perfekt. Sehr zu empfehlen!

8/10 Good

Alexandru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Endroit tres bruillant car il se trouve au centre ville tres proche des restos, bars et discoteques.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

DAE SEON

Liked: Cleanliness, staff & service
good value for money, pleasant staff
very affordable business hotel. good staff, ready to assist 24 hours no elevator rather poor air-conditioning. fancy that the building is completely built in wood. overall, good value for money!