The hotel is in a great location, very central and close to shopping centres, the train station, and right across the road from the venue for the music festival we were attending. The staff are friendly and helpful. I understand some floors of the hotel have been refurbished - we stayed on level 6 which is in desperate need of this. The room was very spacious but needs renovating, and the towels were very old. There were a number of things in the room's hotel information book that were incorrect - we had no mini fridge in the room, many of the TV channels listed were not available, a gym was listed but did not exist, and we went downstairs to go to the bar within the listed opening hours and it was closed. I would say they are prioritising the refurbished floors, I'd recommend paying the bit extra and getting a premium room on the higher levels.