Outdoor pool

Reviews of Capri by Fraser Johor Bahru

4 out of 5
Capri by Fraser Johor Bahru
Menara Tiga Serangkai, Jalan Tengku Azizah, Johor Bahru, Johor

Reviews

9.0

Wonderful

Rating 10 - Excellent. 516 out of 799 reviews" "
Rating 8 - Good. 216 out of 799 reviews" "
Rating 6 - Okay. 26 out of 799 reviews" "
Rating 4 - Poor. 24 out of 799 reviews" "
Rating 2 - Terrible. 17 out of 799 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jacky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

10/10 Excellent

Eugene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frequent stay, good service, well maintain, consistent service.
Stayed 1 night in Mar 2024

10/10 Excellent

Shereen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely come back!!
Stayed 1 night in Mar 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Johannes, Singapore

Liked: Staff & service, amenities, property conditions & facilities
This is my third time staying here and I generally enjoy staying at this hotel. This time unfortunately it seemed that my room hadn't been cleaned properly. There was still food from from the previous occupant in the fridge and the shower had quite a few hairs in it.
Stayed 2 nights in Feb 2024

2/10 Terrible

Cindy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no shower gel refill
Stayed 1 night in Feb 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. I used all the facilities including the gym, pool, and laundry. All were excellent. What makes this hotel is the staff. Very helpful and kind. Will stay again
Stayed 5 nights in Jan 2024

8/10 Good

Tay

Stayed 2 nights in Jan 2024

10/10 Excellent

Khoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern amenities However the parking could be a little confusing.

10/10 Excellent

Samsiah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far i love the spacious room with pantry corner, with nice view outside and the room was very clean. The staff were nice, courteous and very helpful. In fact i just recommended this hotel to my siblings for our next trip. Thank you Capri.
Stayed 1 night in Jan 2024

8/10 Good

SOON SAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Nooraini Bte

Stayed 2 nights in Dec 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite the on going RTS construction activities beside the hotel, I have stayed at Capri for more than 5 times this year whenever I visit JB.
Stayed 2 nights in Dec 2023

8/10 Good

Darryl

Stayed 1 night in Dec 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Noraidah, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious place with a spacious bathroom. Well maintained and clean. Near to malls.
Stayed 1 night in Dec 2023

10/10 Excellent

Ziyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to Woodlands Customs. Shuttle bus should go to more placea though

10/10 Excellent

NOOR HIDAYAH, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet. No near the busy road!
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing Stay - Not Recommended
Firstly, it is very difficult to reach the hotel. It’s too near for Grab (driver was upset), too difficult and dangerous to walk over. Shuttle bus not working due to “breakdown”. Secondly, the sink and shower area draining has issue. Called the reception and was first sent housekeeping then the “engineer”. Engineer brought a plunger and the sink has a lot of gunk coming out. Gross. As for the shower area, nothing came up and drainage issue still persist. Tried showering and the water level was above ankle. Called again and engineer came - he mentioned that all other rooms faced the same issue, even after we showed them the video of the flooding. Do not book unless you are ok with your shower area flooding. Thirdly, toilet and sofa is pretty dirty. Used a tissue to wipe the sink area and it turned grey. Sofa wise, has a lot stains and spots. Lastly, do note that at 5.50am, there will be loud sound that last for 30mins or so. Loud enough to keep us up for the entire period. You should write this in the hotel description so that we can avoid booking
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
Stayed 1 night in Dec 2023

8/10 Good

Jojo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could be improved
Stayed 1 night in Dec 2023

6/10 Okay

Amanina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was professional, place was clean. The issue was the design and facilities. Eg, the drawrr above the kitchenette sink was too short, and kept bumping into it when washing hand. The guest lift and service lifet and carpark basement had no ventilation. Lift felt dangerous when there were many guests in the lift as there was no air flow inside.
Stayed 2 nights in Dec 2023

10/10 Excellent

Miao Xin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel
Clean and comfortable hotel. Staff are friendly and helpful towards us! Enjoyed my stay here. Located within walking distance to CIQ and City square / JBCC if you don’t mind jay walking for 5mins. Recommend to take grab if travelling with kids.
Stayed 2 nights in Dec 2023

10/10 Excellent

Georgina Siew Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Dane

Liked: Cleanliness

8/10 Good

Wirda Mardiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check- in was a breeze but getting to the place was somewhat longer than what was stated. The area surrounding the hotel is busy with endless construction works, so to get there, it was better with a Grab/taxi service. Even so, the roads were so winding due to the construction. Upon checking in, we saw there was a shuttle service from hotel to JBCS mall, which was convenient. Other than that, room was spacious and clean. The aircon was super cold, even after switching it off through the night, the room was still cold. Amenities were good. In-room dining service was great as well. Would be even better if they have breakfast options for in-room dining. There's a microwave oven and sink available in the room, which is awesome to bring food back to hotel and reheat it. All in all, everything was good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yin Teng

Stayed 1 night in Nov 2023

8/10 Good

Jonas

Stayed 2 nights in Nov 2023

8/10 Good

aaron

Travelled with family
Liked: Cleanliness, staff & service
Pros: Near city square, had shuttle bus. Free parking for those who drive, parking lot is safe and well-guarded - something that I was initially quite concerned about. Late check out given (1pm) even though I left earlier than that. Rooms generally clean, check in and check out process was smooth. Recommended a high floor or else you will be facing directly at CIQ which can be noisy from the sound of honks. Overall ok experience. Cons: Only disappointed with the breakfast. Felt that the spread was quite lacking; no usual hashbrowns or beef bacon here, cups provided were way too tiny and could only hold about 150ml (or less) of any drink. The layout of the buffet was quite poor, a huge long table near the spread made it squeezy to walk when its crowded or when others are helping themselves to the food. I would recommend going out for breakfast if possible for the price paid. Service was not bad though, good job to the service staff working there. Local food selections on the buffet were also okay (fried kway tiao, fried rice, etc)
Stayed 1 night in Nov 2023

8/10 Good

Yun Seong

Stayed 1 night in Nov 2023

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the causeway
Stayed 1 night in Nov 2023

10/10 Excellent

Kok Keong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is clean and the staff is friendly
Stayed 2 nights in Nov 2023

10/10 Excellent

MOHD RIZAL

Stayed 2 nights in Nov 2023

10/10 Excellent

Janna

Stayed 2 nights in Nov 2023

8/10 Good

Angie

Stayed 1 night in Nov 2023

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So near to CIQ! Walkable within 5 minutes

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Have stayed here once for a work trip before, and I thought the rooms were clean and breakfast was good. Hence I booked 2 nights for leisure stay with family in the best room layout. However, we encounter our first disappointments when the remote control for our TVs weren’t working in both our rooms. We called reception to get them to send someone down. (Usually this does not take more than 15 minutes with my experience with other hotels) I waited a whole 45 minutes & no one came over to check. I had to dial in multiple times before someone finally came over. On the second day of my breakfast, a waiter accidentally spilt water on me while he was clearing my plates. He then told me he would get serviettes for me to clean up, but he disappeared into thin air. First booking was good during my work trip, however, second booking was a huge disappointment.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Sivalingam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

syira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property is excellent
Stayed 2 nights in Nov 2023

10/10 Excellent

Michelle

Stayed 1 night in Nov 2023

10/10 Excellent

Sara

Stayed 1 night in Nov 2023

10/10 Excellent

Dongxing

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Best regards, Your Capri by Fraser Team on 7 Nov,2023
Dear Dongxing,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. Thank you for your endorsement. We look forward to welcoming you back for another great stay soon.

10/10 Excellent

Irfan, Singapore

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's really top class in terms for a short day trip and then rest before coming back home.
Stayed 1 night in Oct 2023
Response from Best regards, Your Capri by Fraser Team on 7 Nov,2023
Dear Irfan,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. Thank you for your endorsement. We look forward to welcoming you back for another great stay soon.

10/10 Excellent

Su

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Oct 2023
Response from Best regards, Your Capri by Fraser Team on 7 Nov,2023
Dear Su,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. Thank you for your endorsement. We look forward to welcoming you back for another great stay soon.

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room with a great view. There is also a frequent shuttle bus service to go to the popular shopping malls and even to the checkpoint.
Stayed 2 nights in Oct 2023
Response from Best regards, Your Capri by Fraser Team on 7 Nov,2023
Dear Charlotte,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. Thank you for your endorsement. We look forward to welcoming you back for another great stay soon.

10/10 Excellent

Ryohei

Stayed 1 night in Oct 2023
Response from Best regards, Your Capri by Fraser Team on 7 Nov,2023
Dear Ryohei,Thank you for sharing your review of your stay at Capri by Fraser, Johor Bahru. We are pleased to know that you had a pleasant stay. Thank you for your endorsement. We look forward to welcoming you back for another great stay soon.