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Reviews of GBW Hotel

3.5 out of 5
GBW Hotel
No.9R, Jalan Bukit Meldrum, Johor Bahru, Johor

Reviews

7.4

Good

Rating 10 - Excellent. 114 out of 604 reviews" "
Rating 8 - Good. 260 out of 604 reviews" "
Rating 6 - Okay. 142 out of 604 reviews" "
Rating 4 - Poor. 56 out of 604 reviews" "
Rating 2 - Terrible. 32 out of 604 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Muhammad Faris

Travelled with partner
Liked: Staff & service
Room is excellent but toilet need to improve
Stayed 1 night in Mar 2024

6/10 Okay

Zen

Early check in not allowed
Stayed 1 night in Jan 2024

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Munyong

Stayed 1 night in Dec 2023

10/10 Excellent

Sheng Hui

Travelled with group
Liked: Cleanliness, staff & service, amenities
The rooms are spacious and we got lucky to have some room upgraded. The water heather and aircon might need some upgrade as we dont seem able to get very hot water for bathing and aircon is warm for 2 rooms
Stayed 1 night in Dec 2023

4/10 Poor

CHEE KWONG

Disliked: Cleanliness, staff & service, property conditions & facilities
3.5 Star Hotel room is a rundown. Algae on the windows and seems long time never maintain. Pillows and beds are low quality. Shower frames broken.TV signals are so bad. Whole corridors are dark, and it was surprising that the good reviews left by previous guests are really genuine reviews or fake. To be fair, breakfast is moderately OK.
Stayed 1 night in Nov 2023

8/10 Good

Atsushi A

Stayed 2 nights in Nov 2023

8/10 Good

Samsiah

Travelled with family
Disliked: Amenities, property conditions & facilities
Check-in was easy and fast as we immediately got our rooms. Facilities are old and definitely need upgrading. Housekeeping could definitely be better as we noticed a piece of tissue paper below the study table when we first came but it still wasn't removed or thrown away when housekeeping did their work on the 2nd day. There should be a bigger shelf at the shower area for us to place our things while having a shower. The current one is too small and shallow. The location is really inconvenient to get Grab drivers. They simply do not want to take our booking from the hotel. We would need to get out of the hotel area to actually get Grab.
Stayed 2 nights in Oct 2023

4/10 Poor

Julia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023

8/10 Good

suzanne

Liked: Cleanliness, staff & service
Overall Is okay
Stayed 1 night in Jun 2023

8/10 Good

Zahoor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Christopher

Travelled with group
Liked: Staff & service, room comfort
Booked 4 Deluxe Queen rooms but was given Premier floor with 2 Suites. All 4 rooms were very cold and we have to switch it off for the 2 nights stay. Rooms were dated but comfortable. Wifi was adequate but need to change password everyday. There's a bridge to City Square about 800m away. Overall experience ok.
Stayed 2 nights in Jan 2023

8/10 Good

Mohamad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, breakfast is decent. Pleasant to stay.

4/10 Poor

Rahmat

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First and last time visit.
Super disappointed with the service on the day we check in. The receptionist give ZERO attention to us and treat us as if we owe them money. No basic courtesy at all. Not even a thank you. So Unwelcoming. When we got in our room, we found a used condom underneath our bed. It just shows that they didn’t clean up properly and it’s very unhygienic. The waiting time for the lift is the worst as we have to wait minimum 5-10mins. Very disappointing experience as we can hardly go up and down the hotel as it will take atleast 20mins just to get our delivery food below. Really hope they can bulk up on their SERVICE, Room cleanliness and proper lift service. Overall I advice anyone staying here to check your room properly and make sure your bed is clean too.
Stayed 2 nights in Dec 2022

8/10 Good

Mohd

Stayed 2 nights in Oct 2022

4/10 Poor

Gary

Stayed 1 night in Oct 2022

8/10 Good

Muhammad

Travelled with partner
Liked: Staff & service, amenities
The hotel is a little old
Stayed 1 night in Sep 2022

8/10 Good

Mohd

Stayed 2 nights in Sep 2022

4/10 Poor

THIAM KEE

Disliked: Cleanliness, property conditions & facilities
The room is dirty and rundowns, facility is here but need overhaul
Stayed 1 night in Jun 2022

6/10 Okay

thakirah

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Took executive queen room. Not clean as expected. The sofa and chairs and carpets have stains
Stayed 2 nights in Jun 2022

8/10 Good

Stan

Travelled with group
Liked: Staff & service, room comfort
Room was big with great views of city but hotel is old. Room walls have black mold stains… even on the shower curtains. Furnitures were dated. N lack of power points for phone charging… need to remove light plug to use.
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel with cheaper price. Very satisfied. Thanks
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
seramm
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower, TV English channels and power point.
Excellent view from Room 1183. The shower was not working well, drainage of water was slow. No power point at bedside. Very few TV English channels.
Stayed 1 night in Mar 2020

8/10 Good

Myra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

6/10 Okay

hari krishna

Business traveller
Liked: Cleanliness, staff & service
Poor ammenities
The room was fine except for a few things. 1. The wifi signal inside the room is poor. Had difficult to connect with phones. 2. Unable to connect wifi for more than 1 connections 3. The television is signal is bad. Difficult to change the channel and adjust the volume using the remote. 4. The entrance door has no 2nd locking as it is faulty. 5. No power point near to the beds. Inconvenience to charge the phone and need to search for power points.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast response and patient from service staff after calling few times
Stayed 2 nights in Feb 2020

10/10 Excellent

Rohani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Guest.

Travelled with partner
Liked: Staff & service
The stay is good. The staff is good. It is my second visit. But I had found people clothes for my second visit underneath the bed. I had feedback the staff on the reception and they quickly transfer the room to another room. Overall, my stay is good.
Stayed 2 nights in Feb 2020

6/10 Okay

Hari krishna

Business traveller
Stayed 1 night in Feb 2020

8/10 Good

Choon Eng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compliments
It was a value for money hotel, walking distance to CIQ and shops. Room was nice a spacious, pool was just nice.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Proximity - a short distance away from JB CIQ. Convenient just a 10 mins walk thru on the covered walkway bridge to JB Central.
Stayed 2 nights in Jan 2020

10/10 Excellent

Malvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great with my stay.. the only thing i didnt like though is the food i ordered in room service. The food is obviously prepared in advance. It was cold already even the soup.
Stayed 1 night in Jan 2020

8/10 Good

Lian Suan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2020

8/10 Good

David

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly and kindly upgraded our room. The hotel breakfast spread was good. Hotel room is a little dated but overall was worth the value. Very spacious and big room, and there was free shuttle bus svc to nearby malls. Thanks!
Stayed 1 night in Jan 2020

8/10 Good

Lyana

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Lizz, Shah Alam

Travelled with family
Liked: Staff & service
Pro: -Walking distance to JB CENTRAL. -Room is spacious (got free upgrade to Executive, tqsm). Cons: -Cleaner cleaned my room but did not lock the door properly. Hence it was left unlock until i came back and discover it during midnite. Lucky thing no missing item. Apprec hotel mgmt to look at this matter seriously. -Room's carpet near toilet is moldy (executive room-shld replace or do somethng abt it). -Pathway (carpet) fm our room to lift lobby quite dirty. Shld do regular clean up, shampoo,etc. -Toilet's sink stucked.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Nearby r and f mall and city square mall. Will come back again.
Stayed 1 night in Dec 2019

8/10 Good

Zaiki

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Finishings a bit run down, linens are old, bathroom quite dirty. A good spread offered for breakfast though. Good selection of cereals. The muesli is commendable. Good location, several shopping centres within 10 minutes walk.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Room 1809 main door unable to safe lock - TV Remote power on/off not functioning
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. quick check-in and check-out. 2. good brrakfast spread.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall okasy
Stayed 2 nights in Nov 2019

8/10 Good

Rosliza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
It was a great place to stay with good breakfast menu.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
i like the hotel room as it is big compared to other hotels. what i don’t like is that they should provide 2 toilet rolls inside the toilet.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location and service are great. The only downside is the amenities is old.
Stayed 1 night in Nov 2019