Exterior
Check availability

Reviews of Grand Sentosa Hotel

3 out of 5
Grand Sentosa Hotel
Ground Floor, Block A, Plaza Sentosa, Jalan Sutera,Taman Sentosa, Johor Bahru, Johor

Reviews

6.8
Rating 10 - Excellent. 35 out of 389 reviews" "
Rating 8 - Good. 141 out of 389 reviews" "
Rating 6 - Okay. 162 out of 389 reviews" "
Rating 4 - Poor. 34 out of 389 reviews" "
Rating 2 - Terrible. 17 out of 389 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Siyak wang

Travelled with family
Liked: Amenities
Convenient and many shop and restaurant
Stayed 2 nights in Feb 2024

4/10 Poor

Shawn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very old. The bedroom was not clean properly and toilet title looks dirty. The exhaust fan is full of dust. Lucky the bedsheet and towels were clean. In the morning when we went down to look for breakfast, the front office staffs didnt even greet us even when they see us, it was us who greeted them. The hotel was attached to a mall which looks like a ghost town. Very eerie. Given this experience, I wont book this hotel again.
Stayed 1 night in Dec 2023

6/10 Okay

Andy

Hotel shower equipment not in good condition
Stayed 1 night in Nov 2023
Response from FO-GSH on 14 Dec,2023
Thank you for your feedback

8/10 Good

Eng Teik

Stayed 3 nights in Nov 2023
Response from FO-GSH on 14 Dec,2023
Thank you for staying with us

4/10 Poor

Konstantin

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Quite a rundown hotel, located in a semi-abandoned mall. Bed sheets were clean. Floor carpet was very dirty
Stayed 2 nights in Aug 2023

6/10 Okay

Goh

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Budget Hotel with Good Food
Hotel Room was big and the location is good as The Store Shopping Mall is just beside. Behind the hotel are lots of Karaoke outlets. A short distance walk will lead you to the Night Food Street which sells lots of Malaysian Street Food.
Stayed 1 night in Jul 2023

8/10 Good

Kim Chan

Stayed 1 night in Mar 2023

6/10 Okay

Cheng Hai

Liked: Staff & service
The location is very convience for tourist who want to go around nearby
Stayed 1 night in Mar 2023

10/10 Excellent

Kim Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Yohanes

Stayed 1 night in Jan 2023

6/10 Okay

LOO

Stayed 2 nights in Oct 2022

10/10 Excellent

Fan

Stayed 1 night in Jun 2022

8/10 Good

Koh

Stayed 1 night in Sep 2022

8/10 Good

Eric leong

Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Jw

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap decent n clean hotel for 1 night stay. Alot of food places nearby
Stayed 1 night in Nov 2019

8/10 Good

Andy

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

4/10 Poor

Mei

Disliked: Cleanliness
The hotel lobby is fine, staff overall tries their best. The interior is really bad, ants everywhere where's there's drinks and food. Faulty faucet. Fortunately the bed is ok. Location is good. In-room wifi is ok. Internet at the dining room where breakfast is non-existent.
Stayed 1 night in Aug 2019

4/10 Poor

Lee sow fong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stay
I always book this hotel as they have Celestial movie channels n other Nat Geo channels to watch for entertainment. lots of eateries nearby n easily accessible
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Wong

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2019

10/10 Excellent

Chew Chin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean , quiet, wifi is strong. Nearby have plentiful of delicious food available. Night owl need not worry about food as some eateries’ operation hours are till 04:00am.
Stayed 1 night in Mar 2019

6/10 Okay

Jaime

Disliked: Cleanliness, property conditions & facilities, room comfort
JB trip
Bedsheet looks dirty.
Stayed 1 night in Mar 2019

8/10 Good

Khaiyuen

Decent hotel for the price.
Shower pressure and temperature OK. Shower door present. Location OK.
Stayed 1 night in Feb 2019

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I lost my phone after I checked out, on a Grab car. The hotel staff went the whole nine yards to help me contact Grab and subsequently to driver to help me retrieve my phone. I'm eternally grateful in particular to Ikram, as well as the other front desk staff. Needless to say, I will be a lifelong patron so long as the hotel continues to operate.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2019
Response from Deala on 12 Feb,2019
Thanks for staying with us. We appreciate your rating!

8/10 Good

Chan

Liked: Staff & service
Value for money
Overall ok
Stayed 1 night in Dec 2018
Response from Deala on 12 Feb,2019
Thanks for staying with us. We appreciate your rating!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Deala on 12 Feb,2019
Thanks for staying with us. We appreciate your rating!

8/10 Good

Le thi be

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Deala on 12 Feb,2019
Thanks for staying with us. We appreciate your rating!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Deala on 12 Feb,2019
Thanks for staying with us. We appreciate your rating!

6/10 Okay

Andy

Disliked: Room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

NuRul

Amazing
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Average
I checked in for 1 night at Grand Sentosa hotel with my family. The location is convenient and plenty of food around if you are looking for short stay. Counter services was average as I dont really sense any friendliness of the reception. It was fine for me because we only stay for 1 night. Overall for the price, this hotel is quite good.
Stayed 1 night in Nov 2018

6/10 Okay

Francis

Liked: Staff & service
Basic hotel with good massage places nearby
Basic hotel with good foot massage places just downstairs at the same building.. The room aircon is powerful but too noisy.. The window is faulty at room 4030 as cannot be locked... Security issue so better get someone to check.. The shower head and the stand have to be replace as well.. Not in good condition..
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price near sentosa
Good if you are driving parking is FOC room is big and bed comfortable based on the paid price.
Stayed 2 nights in Oct 2018

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Oct 2018

8/10 Good

John

Liked: Cleanliness, staff & service
One night stay
I find the pillows too soft which affected my sleep
Stayed 1 night in Oct 2018

8/10 Good

Vuimin

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Vuimin

Stayed 2 nights in Oct 2018

8/10 Good

tan, singapore

Liked: Staff & service
Hotel with good location
Hotel with great accessibility. Great good around the vicinity. Decent hotel and family friendly.
Stayed 1 night in Sep 2018

6/10 Okay

Chai

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Riki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far so good. Everyone was so friendly. The room was big for 3 person. Just that it do not have a mini bar in the room.
Stayed 1 night in Sep 2018