Premium bedding, in-room safe, desk, free WiFi
Check availability

Reviews of Havona Boutique Hotel at Mount Austin

3.5 out of 5
Havona Boutique Hotel at Mount Austin
19 & 21, Jalan Austin Perdana 2/22, Taman Austin Perdana, Johor Bahru, Johor

Reviews

8.2

Very good

Rating 10 - Excellent. 88 out of 255 reviews" "
Rating 8 - Good. 122 out of 255 reviews" "
Rating 6 - Okay. 28 out of 255 reviews" "
Rating 4 - Poor. 8 out of 255 reviews" "
Rating 2 - Terrible. 9 out of 255 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Lye Nak

Disliked: Property conditions & facilities
The hotel needs an update. Room is small and ours has no windows. Nothing much happening around the area but it is close enough to drive to various hip cafes such as The Founders the Eden and the great eatery at Principle.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Simple small room. Location is away from all.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Room comfort
6 out 10
This hotel located more out of the busy area. very quiet and unsafe area especially at night when came back. some stuffs not inside room, no phone to call for housekeeping, need go down to reception to ask for it. heard this hotel gonna shut down soon. overall bed and pillows are comfortable.
Stayed 2 nights in Nov 2023

4/10 Poor

Zhi Xuan

Stayed 1 night in Oct 2023

2/10 Terrible

Hui Chi

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanness and furniture need to be improved. No value at all with the amount payed for the stay in this hotel. Not recommend

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Kim Chan

Stayed 1 night in Jul 2023

4/10 Poor

KEE WHEE

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room is filthy, hooks and cupboard doors were broken. Towel is old and smelly and even got hair on it. Aircon was noisy.
Stayed 1 night in Jul 2023

4/10 Poor

Nicole

Disliked: Cleanliness, property conditions & facilities
Not recommended
Stayed 1 night in Jun 2023

4/10 Poor

Kelvin

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Rundown
Stayed 1 night in Mar 2023

6/10 Okay

Low, Singapore

Travelled with partner
Liked: Cleanliness, staff & service
Check in and out was easy. Hotel location was deserted with no shops nearby. Room is reasonably size and comfortable. Sound proof is basically non existent and for some reasons, room above and beside makes lots of noise throughout the night causing a sleepless night.

2/10 Terrible

Mavis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the worst and most terrible hotel I've stayed.

6/10 Okay

Yanni

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I hardly give bad review but it was one of the worst hotel I stayed in JB. Cons: There were ants on the desk and toilet basin. Brown stains were observed on the pillow and mattress cover. The towels have bad mouldy smell too. The shops nearby were closed, only can order grab food or grab to nearby malls. Pros: The wifi is good though.

6/10 Okay

Chan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Nicholas

Stayed 1 night in Oct 2022

8/10 Good

Teck Meng Wilson, Singapore

Liked: Cleanliness, property conditions & facilities
Budget no fuss hotel
Stayed 1 night in Jul 2022

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It's terrible
Stayed 1 night in Jul 2022

8/10 Good

Ee Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice trip
Nice place with good location!
Stayed 1 night in May 2021

8/10 Good

Kai Shen

Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy Toilet Paper & Food Poisoning Breakfast
Got back the same room which I stayed last year. Very comfortable but however, toilet paper quality is very lousy and easy to melt. There is new breakfast menu which are 4 types of spaghetti. I chose the carbonara and after breakfast, I'm having the runs as not sure what's wrong with the food.
Stayed 1 night in Feb 2020

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Zainal on 18 Feb,2020
Thanks for youir great comments. Hope to see you again next time.

10/10 Excellent

ROLANDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend this hotel. The staffs are friendly and accommodating .Hotel is clean and food is good .i was comfortable..
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: All needed were available in simple ways but comfortable, warm complimentary breakfast and coffee was nice. Disliked: the taps and tap knobs were loose and movable, little irritating
Stayed 1 night in Dec 2019

8/10 Good

TAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it is a pleasant stay and the staffs are helpful amd accomodating. Walkable distant to business area for foods and cafe.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Wei meng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Poh Yan

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loving how friendly the staffs are and the facilities provided at the hotel.
Stayed 1 night in Oct 2019

8/10 Good

Sylvia

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the design, comfy and great environment in the lobby n oso in the room. Cleanliness is super. Will be back again!
Stayed 1 night in Oct 2019
Response from Guest care Officer on 16 Oct,2019
Dear Valued Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to The Ardens Hotel Warm Regards Guest Care Officer

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and good value for money.
Hotel is cute, comfortable and good value. The room was quiet, clean and compact. The bed was comfortable and the aircon worked. The breakfast dining room was light and trendy and the breakfast adequate. The hotel is not exceptional but it is good value.
Stayed 1 night in Oct 2019
Response from Guest Care Officer on 16 Oct,2019
Dear Valued Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to The Ardens Hotel Warm Regards Guest Care Officer

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we need is available. Absolute value! Staff were friendly. Bed was comfy. Bathroom was decent. Breakfast was better than expected. There’s even a 24h Indian restaurant in less than 5 mins walk away.
Stayed 1 night in Oct 2019
Response from Guest Care Officer on 16 Oct,2019
Dear Valued Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to The Ardens Hotel Warm Regards Guest Care Officer

6/10 Okay

Jasmine

Business traveller
Liked: Property conditions & facilities
Everything ok
Stayed 1 night in Sep 2019
Response from maha on 4 Oct,2019
Dear Valued Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to The Ardens Hotel Warm Regards Guest Care Officer

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Maha on 4 Oct,2019
Dear Valued Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to The Ardens Hotel Warm Regards Guest Care Officer

8/10 Good

Nishabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our anniversary
Staff is friendly and we like the overall ambience of the hotel. We only recommend that the hotel is a bit more flexible in their breakfast hours and give ample grace period for late check out.
Stayed 1 night in Sep 2019
Response from Maha on 15 Sept,2019
Dear Valued Guest, Thank you for taking the time to review our property, your recommendation are very much valued. We look forward to seeing you on your next trip to The Ardens Hotel Warm Regards Customer Care

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The room is actually quite small. The photos portray the room is bigger and longer. But room size is actually average. It is clean of course. The sound proofing wasn’t that good. You can hear the outside noises clearly.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for couple and family
Nice room and friendly services. The hotel staff is very helpful.
Stayed 1 night in Sep 2019
Response from Maha on 3 Sept,2019
Dear Valued Guest, Thank you for taking the time to review our property, your recommendation are very much valued. We look forward to seeing you on your next trip to The Ardens Hotel Warm Regards Guest Care Officer

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
clean room, nicely maintained. Breakfast served ala carte to order style
Stayed 1 night in Aug 2019
Response from Maha on 30 Aug,2019
Dear Valued Guest, Thank you for taking the time to review our property, your comments are very much valued. We look forward to seeing you on your next trip to The Ardens Hotel Warm Regards Guest Care Officer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

CHEN, Subang Jaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room & the bathroom is very clean , staff are very friendly & very good service . 👍
Stayed 2 nights in Aug 2019
Response from Maha on 18 Aug,2019
Dear Valued Guest, Thank you for taking the time to review our property, your recommendation are very much valued. We look forward to seeing you on your next trip to The Ardens Hotel Warm Regards Guest Care Officer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the city. Has all the basic necessities. Amazing value for money.
Stayed 2 nights in Aug 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Maha on 14 Aug,2019
Dear Valued Guest, Thank you for taking the time to review our property, your feed back are very much valued. We look forward to seeing you on your next trip to The Ardens Hotel Warm Regards Customer Care

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Small room but very nice arrangement & set up. Comfortable & practice. The shower area too nicely done. Love the shower tap. One set back is the towel - white towel looks dirty, blackish & thorn. Couldn’t use feeling so uneasy. Good simple breakfast.. no complain.
Stayed 1 night in Aug 2019
Response from Maha on 14 Aug,2019
Dear Valued Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our lineans and we are pleased that you found value and hospitality during your stay. We will discuss your experience further with our team, so that we can improve our property and service for you and our other guests. We look forward to seeing you on your next trip to The Ardens Hotel Warm Regards Customer Care

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Room was okay. Small but functional. Bathroom was great. Clean and nice. There is no musky smell in the room. Complimentary minibar with 2 bottled water,
Stayed 1 night in Aug 2019
Response from Maha on 6 Aug,2019
Dear Valued Guest, Thanks for your valuable recommendation and we welcome your for your next stay. Warm Regards