In-room safe, iron/ironing board, free WiFi, bed sheets
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Reviews of Eviston House Hotel

3 out of 5
Eviston House Hotel
97 New Street, Killarney, Co. Kerry

Reviews

7.8

Good

Rating 10 - Excellent. 141 out of 428 reviews" "
Rating 8 - Good. 173 out of 428 reviews" "
Rating 6 - Okay. 64 out of 428 reviews" "
Rating 4 - Poor. 30 out of 428 reviews" "
Rating 2 - Terrible. 20 out of 428 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kevin

Travelled with family
You cancelled my reservation as I was getting on the plane from England. Terrible customer service
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021

8/10 Good

Juraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

4/10 Poor

Aoife

Disliked: Cleanliness, staff & service, property conditions & facilities
Firstly arrived and room was not cleaned, stains on the bed. Cans of beer everywhere. Overall very disappointing, waitress was rude
Stayed 1 night in Jun 2021

10/10 Excellent

Eoghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 1 night in Dec 2020

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed
I was very disappointed with my stay At this hotel. The rooms were much smaller than we imagined, nothing like the pictures we saw when we were booking it. The door nearly hits off the bottom of the bed as you walk into the room. It was very dirty and therefore uncomfortable, I found myself going around trying to clean everything. Even the light switches were really dirty, they were sticky. The table had crumbs on it and then toilet seat had also not been cleaned. It was obvious they only changed the bedding and that was it. Additionally the walls are so thin you can hear everything. Our room was located on the third floor right beside the cleaners storage closet and at 9am she started working, she began by hoovering the hall (at 9am, waking everyone!!!), you go to a hotel to relax and enjoy a sleep in not to get woken up by the cleaners. She then placed her trolley against the wall out side our room, we could hear every move she made. And she kept hitting against the wall. Then around 30mins later another colleague came down to her and the two of them spoke very loudly outside our bedroom for about 45 minutes! We could hear nearly every world they were saying making it impossible to fall back to sleep. In all I would definitely not recommend this hotel. The location is the only benefit of staying here.
Stayed 1 night in Sep 2020

10/10 Excellent

Shauna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel and employees you’ll meet 😁
Stayed 1 night in Sep 2020

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Great location. Clean
Stayed 1 night in Sep 2020

10/10 Excellent

Peter, Dublin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, staff so friendly and helpful.
Stayed 5 nights in Sep 2020

4/10 Poor

Katelyn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

jfsron, Tralee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service was excellant-food in hotel restaurant very good.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Food was fabulous and staff were very nice but did not like the entrance to the car park very tight trying to get in.Also room was very dated and stuffy don't think I will be returning.
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location is perfect. Room was big and clean, bed was super comfy. We stayed for our anniversary and let the hotel know this in advance, we thought they would do something nice for us but we didn't get as much as a happy anniversary wish from any member of staff. This was ok, but what really ruined the stay was the amount of rude staff in the downstairs bar and restaurant on the Tbursday night. We waoted for a seat dor 20 minutes and did not get even a hello from any member of staff. We eventually got seated and waited another 10 minutes for a menu. We were left waiting again for 15 minutes without any service so we walked out and went to a different restaurant where we received better service. Managers need to train their staff in being polite, nothing but rude young staff standing around joking with eachother seeong us waiting at the door and not even acknowledging us. Parking at the hotel is limited to 10 spaces so you need to park elsewhere and pay for it at €1 p/h. I'd stay again but would not visit the bar or restaurant due to the poor attitudes of staff.
Stayed 3 nights in Aug 2020

4/10 Poor

Robin

Travelled with group
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Disappointing Stay For a regular customer
We were very disappointed with the hotel. We would regularly be in killarney and have stayed in the Best Western Hotel many times but this time was not great. Firstly the room we were put in was absolutely terrible, lino floor with a big hump in the floor, cold room, curtain pole hanging down and unable to close the curtain and took about 10 minutes to get warm water from the shower. Now in fairness to the girl in reception, she gave us a better room the following day. We arrived in to the bar later that night which was quiet to get some food and a drink. After being rushed to make our order at 9:45 we were still sitting at the table at 10:20 waiting for the drinks. The service was terrible. The manager though was very apologetic and sorted it out but overall the stay was disappointing
Stayed 2 nights in Aug 2020

6/10 Okay

Mairead

Liked: Cleanliness
"Free parking" absolute joke. Great location. Check in staff could of been nicer and more helpful
Stayed 2 nights in Aug 2020

2/10 Terrible

Eithne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

2/10 Terrible

SEAN

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Family break
We arrived at 1pm with our luggage to see if we could check in. We knew from the website that check in time was 4pm. We were told by the receptionist that no rooms would be ready until 4pm. We were fine with that and asked if we could leave our luggage. We were told that due to Covid19 they were unable to hold our luggage. I am not sure what Covid19 had to do with our luggage. At dinner the waitress who guided us to our booked table left us there with no menus. She came back 15 minutes later to take our order. She then went and got us 4 menus. The menus were given to my husban, me, my 3&5 year olds. They had no kids menu on them. Another waitress arrived to take our order and i asked for the kids menu.. she had to go get them. There was cutlery and plates left on table from previous customers. When our food arrived we had to ask for new cutlery. The food was poor. Breakfast was poor too. Could not eat the scrambled eggs I ordered as they were inedible. The staff in reception and at breakfast were really friendly and welcoming. The hotel is in a great location and has a car park. The room was comfortable.
Stayed 2 nights in Aug 2020

8/10 Good

patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly, the room was clean. The internet was not so good but I would definitely recommend this hotel.
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

4/10 Poor

Louise

Disliked: Staff & service
Very disappointing!
After travelling 4 and a half hours we finally arrived at the hotel but could not find a car park so spent another half hour driving around looking for one only to find that they didnt have one. We were told to park in the public car park just down the road. As we were checking in we were told the room wasnt ready yet (bear in mind it is now 5pm) so we had to wait another half an hour. When we finally got to the room there was only one pillow each, no kettle and no little fridge. When we asked about a residence bar we were told it was on the 2nd floor so we went in and asked for drinks but they wouldnt serve us without buying food which i think is bad form knowing full well we were residents. For the price we paid for two nights it was just not up to standard. Even the photos in their website did not match up to what we stayed in..totally different. All in all we were very disappointed with our stay and would not be recommending this hotel.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Daniela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

8/10 Good

Louise, Meath

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Parking situation should be made clearer to guests.
Stayed 1 night in Jul 2020

6/10 Okay

Edward

Stayed 3 nights in Jul 2020

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Janine

Travelled with family
We stashed for 3 nights and the cleaners never came once, also no tea coffee making facilities as advertised, we had to buy our tea and coffee from the centra across the road
Stayed 3 nights in Jul 2020

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Location, Location
Perfect location, good stay.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff in all areas from reception, restaurant, bar and so on. It is in a very good location close to everything. The room was warm and comfortable and cleaned well each day.
Stayed 5 nights in Mar 2020
Response from Jacquie on 8 Mar,2020
Good Afternoon, Thank you for your kind review. We hope to welcome you back again soon! Kind Regards, Jacquie

8/10 Good

Daouda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Jacquie on 6 Mar,2020
Good Evening Daouda, Thanks for staying with us. We appreciate your feedback! Hope to welcome you back again soon! Kind Regards, Jacquie

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Jacquie on 6 Mar,2020
Good Evening Gerard, Thanks for staying with us. We appreciate your feedback! Hope to welcome you back again soon! Kind Regards, Jacquie

10/10 Excellent

Donal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Jacquie on 6 Mar,2020
Good Evening Donal, Thanks for staying with us. We appreciate your feedback! Hope to welcome you back again soon! Kind Regards, Jacquie

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Eviston house
Carpark was too small so had to pay for parking and they had no agreement for concession parking with any public carpark. The room had not been cleaned properly.
Stayed 2 nights in Feb 2020
Response from Jacquie on 6 Mar,2020
Good Evening Anonymous, I am very sorry to hear of the issue you found with your room and I trust when you bought it to the front desk attention that it was rectified swiftly. Kind Regards, Jacquie

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Feb 2020
Response from Jacquie on 6 Mar,2020
Good Evening, Thanks for staying with us. We appreciate your feedback! Hope to welcome you back again soon! Kind Regards, Jacquie

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020
Response from Jacquie on 6 Mar,2020
Good Evening Daouda, Thanks for staying with us. We appreciate your feedback! Hope to welcome you back again soon! Kind Regards, Jacquie

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
Super we got up grade room when we landed the staff very friendly bar staff made you feel comfortable sitting at the bar
Stayed 1 night in Feb 2020
Response from Jacquie on 6 Mar,2020
Good Evening Joanne, Thanks for staying with us. We are delighted you enjoyed your stay and the upgraded room. Hope to welcome you back again soon! Kind Regards, Jacquie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here!Close to everything and I would highly recommend!
Stayed 1 night in Dec 2019
Response from Jacquie on 6 Mar,2020
Good Evening, Thanks for staying with us. We appreciate your feedback! Hope to welcome you back again soon! Kind Regards, Jacquie

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel very comfy and great service
Stayed 1 night in Jan 2020
Response from Jacquie on 6 Mar,2020
Good Evening Mary, Thanks for staying with us. We appreciate your feedback! Hope to welcome you back again soon! Kind Regards, Jacquie

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Disappointed
Rooms, while clean were tired and worn. Car park was difficult to find and while it was stated that parking was limited there are less than 20 spaces for a hotel with over 100 rooms. Car park is down a very narrow alley way and spaces are tight. Hotel was quite noisy from adjoining rooms and cleaning staff in the corridor.
Stayed 3 nights in Dec 2019

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

2/10 Terrible

John

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019