I’ll start with the positives. The staff were friendly and really tried there best to assist guest requests, the hotel restaurant was reasonably priced and had good food, and our room (the beach bungalow) looked really nice. Unfortunately, it was otherwise a disaster. The door to the pool could be pushed open even while locked, so anyone could just walk in our room. The shower took no less than 15 minutes to get warm. There were ants, spiders, and millipedes in our room. I actually woke up with one crawling on me. We couldnt even call local numbers without going to the reception to use a mobile phone. Housekeeping only cleaned our room once during our 5 night stay. In terms of the services offered, it was a bit like North Korea. The presentation and the reality did not match. We did laundry through the hotel, it took 2 days and came back with detergent marks on it. We tried to book tours that were supposedly offered, but were sent elsewhere. The restaurant closed before it should have according to the hotel’s own info book. We tried to have in room massages as the hotel’s info book said was possible, only to be told that they don’t actually do that and there was only one masseuse working that day. We ordered margaritas, which were brought to us half full. It is also worth mentioning that this hotel is not really on the beach. It is on a small strip of sand, but that’s it. It was just the worst hotel experience I’ve ever had and this is the worst review I’ve ever written.