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Reviews of Hotel ICON

5 out of 5
Hotel ICON
17 Science Museum Rd, Tsim Sha Tsui East, Kowloon

Reviews

9.2

Wonderful

Rating 10 - Excellent. 651 out of 1001 reviews" "
Rating 8 - Good. 286 out of 1001 reviews" "
Rating 6 - Okay. 37 out of 1001 reviews" "
Rating 4 - Poor. 13 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time staying at Hotel Icon! The staff are great and helpful. We booked the partial harbour view room and the view was great. The room was spacious and the free mini bar is a plus. The location is convenient, it's close to the bus terminal and a huge bus stop next to the cross harbour tunnel. The closest metro station is about 10 minutes away.
Stayed 3 nights in Apr 2024

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent size room, view ok Expensive dining. Unusual lighting in room. Long walk to East TST.
Stayed 3 nights in Mar 2024

6/10 Okay

Kwai Yee Queenie

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

MARIA, miami

Travelled with family
All the staff at the lounge was soooo nice: Agnes, Issac, Angel, Vivien and Karen offered the best service during breakfast, tea time and cocktails. We enjoyed our stay in HK at the icon hotel. We enjoyed the shuttle service but we think it might offer more rides after 2pm because the following service is around 4pm. One thing that could be improved is to have tables available in your restaurants for the guest that has just arrived. Another thing is to limit the age of the children, sometimes the kids get too noisy. Its the first time that in a hotel lounge that allows children, these ammenities are usually for adults only
Stayed 6 nights in Mar 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in very convenient area ,close by Victoria harbor
Stayed 1 night in Mar 2024

6/10 Okay

Jenice

Liked: Cleanliness, amenities, property conditions & facilities
Nice property.
Stayed 1 night in Mar 2024

10/10 Excellent

Jenice

Liked: Cleanliness, property conditions & facilities
A very nice property
Stayed 1 night in Mar 2024

8/10 Good

Vinh

Travelled with group
Liked: Amenities, property conditions & facilities
I like convenient commutes
Stayed 3 nights in Mar 2024

10/10 Excellent

meiying

Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Stayed 1 night in Feb 2024

2/10 Terrible

harold, alhambra

Disliked: Cleanliness, staff & service, property conditions & facilities
Its not what I expected, elevators took forever, staff was not friendly, the club access is super small and when 1 person sits at a 4 table seat takes all the space.. I wanted to leave right away. I didn’t spend a dime there but the stay..
Stayed 1 night in Jan 2024

10/10 Excellent

Yijing

Stayed 1 night in Jan 2024

10/10 Excellent

Yun Jing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous room and amenities. Appreciated the free room upgrade with Gold status.
Stayed 1 night in Jan 2024

10/10 Excellent

Samuel

Stayed 1 night in Jan 2024

10/10 Excellent

Ruijin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super friendly and professional, view from the room is superb
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Sey Ing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good service!
Service was excellent! This hotel does have intern working here but they are so well trained. So it helps to contribute to society by training more hotel staff for the future. We were pleasantly surprised. We almost lost a small soft toy, possibly wrapped up within the bedsheets, but the housekeeper managed to find it back for us and even gave us a free hotel icon bear! Really grateful. Location is great. Near food places and hung Hom station. The only thing I dislike is that the shower area drainage wasn’t too good and it may flood after a long shower. Not sure if it’s because of this, after that it had a musty smell.
Didn’t quite like the flooring at the shower area and drainage was bad.
Spacious bathroom
Stayed 4 nights in Dec 2023

10/10 Excellent

Siaw Poh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Hong Kong
We were fortunate to stay in the Club 80 Suite and it was a very special experience. The room was amazing but the view over the Harbour made it very memorable. From the rain shower to the very comfortable bed and lounge everything in the room was fantastic. The staff were incredibly friendly and attentive and the whole crew on the 88th floor were out to make sure our stay was enjoyable. Cody in reception was also a big help in helping us organise our exploring. Overall, an incredible hotel with amazing staff.
Stayed 4 nights in Nov 2023

8/10 Good

Mimi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great hotel, would definitely stay here again!
Stayed 4 nights in Nov 2023

10/10 Excellent

peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The concierges could not have been more helpful. Top shelf property in every way but one. Too much “scent” enhancement throughout. Overwhelming at times and reminded one of a duty-free perfume store in any airport.
Stayed 2 nights in Nov 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a view!
A 5*+ hotel. Friendly staff willing to assist you with any of your travel needs. Beautiful skyline view of Hong Kong. Restaurants are outstanding.
Room with a view.
Lobby
Stayed 2 nights in Nov 2023

10/10 Excellent

Adrian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect base for a work week in HK. Club level a must as the 28th floor is a fabulous lounge with full breakfasts, afternoon tea, and cocktail hour. All with a beautiful view of HK Island. Staff was great, pool and gym top notch. Zero complaints.
Stayed 8 nights in Nov 2023

10/10 Excellent

CLAIRE

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really recommend this hotel: Staff is extremely helpful and kind. Food quality and service is excellent. The architecture and interior design of the hotel, facilities and rooms, is beautiful. Big thank you to the ICON staff team, we loved our stay with you.
Stayed 2 nights in Oct 2023

6/10 Okay

Grigorii

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Confused impressions
On the one hand, the hotel is still good both in terms of location and comfort. The cuisine in the restaurants is also wonderful. But upon check-in, we immediately encountered things that were absolutely unacceptable for such a hotel. How can it be possible to book a Club Suite 80 for four people, if in fact they offered to accommodate three people (offering only one extra bed, which was placed in the bedroom). To our question - “how do they imagine parents living in the same bedroom with adult children?”, in response we received only a smile and an offer for one of us to sleep on the sofa in the living room. If you look at the photo of the room, you can see that the sofa there is in the shape of an arc and it is impossible to sleep on it. It turns out that they decided to laugh at us. After that, I took over the work of this concierge and showed him how to put two extra beds in the living room. To do this, you just had to move two chairs and the beds fit perfectly into their places. But then I heard a “stunning” answer - it is forbidden to move chairs!... Are you serious?! In the end, after a quarrel, they did as I suggested, but it cost me so much nerves that I’m unlikely to have the desire to stay at this hotel again. And I want to repeat once again that it is not necessary to make it possible to book such rooms for four people. In our case, I would be better off booking two interconnected rooms. It would be both more comfortable and cheaper.
Stayed 2 nights in Oct 2023
Response from Hotel ICON on 7 Nov,2023
Dear Grigorii, Thank you taking the time to share your valuable feedback following your recent stay with us. We are glad to know that the overall experience was satisfactory while there are still room for improvements to be made. Please accept our apologies for it is never our intent to cause inconvenience or displeasure to our valued guest. Rest assured that your valuable comments will surely be passed to concerned department in a positive direction for further improvement and we hope to have the honor to welcome you back again. Yours Sincerely, Hotel ICON

10/10 Excellent

Laurence

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 5 nights in Oct 2023

6/10 Okay

ruben

Stayed 2 nights in Oct 2023

10/10 Excellent

Mika, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, clean room and nice view from the room
Stayed 3 nights in Oct 2023

10/10 Excellent

Alvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service & room are great
Stayed 1 night in Oct 2023

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

leo rong hui, Brooklyn

Travelled with group
All good.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mika, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良いホテルです。ローケーションがあまり良くないですが。スタッフの皆さんはとても素晴らしいです。
Stayed 2 nights in Oct 2023

10/10 Excellent

Elie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Oct 2023

10/10 Excellent

Catarina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is close by the HungHom MTR station, and is in walkable distance to the harbour and ferry pier. The biggest shopping complex in Tsim Sha Tsiu are all within the area. Staff are friendly, welcoming and helpful as usual. I would always recommend this hotel to visitors to HK.
Stayed 1 night in Oct 2023

8/10 Good

Ju Hyun, College Station

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The minibar is free!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the best! They helped so much during the Typhoon and were very kind. Everything about the stay was amazing.
Stayed 2 nights in Oct 2023

10/10 Excellent

Arthur

Stayed 1 night in Oct 2023

10/10 Excellent

SUNAYANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The partial harbor view room on the 20th floor provided a beautiful view of the harbor. The room was compact but was designed well enough to make the stay comfortable. The free minibar had soft drinks/juices/chips etc. The house-keeping was on-point. There are many shopping/dining options close by. The staff were courteous and welcoming at all times. Sight seeing options were also pretty close by. Very comfortable stay overall. Highly recommend.

10/10 Excellent

Nan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff was top notch. Most front desk staffs are friendly and helpful. I specially love their filtered water system — don’t know how to get through my day without drinking a ton of water lol.
Stayed 2 nights in Sep 2023

10/10 Excellent

Xun

Stayed 3 nights in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location and amenities i was upgraded to a suite and it was the best room i have ever stayed in. Hotel staff couldn't do enough for you, real first class experience. We had a late flight in the evening and they allowed us to access the outdoor pool to relax and shower before heading to the airport!! Would be my number one location on my return to HK
Stayed 1 night in Sep 2023

10/10 Excellent

Guy

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing room with wonderful views and given the location very reasonably priced. Great pool and facilities too. The service wasn't great though and the club access limited. We arrived after 8 PM so missed many club benefits.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
I had a great stay. A special thanks to the team as they kindly offered me to drop me off at Hung Hom station during the floods on as I had to head to airport
Stayed 4 nights in Sep 2023

10/10 Excellent

Yonghua

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check-in allowed and accommodated by super friendly staff. We arrive around 10AM after 14 hour long flight. Helped a lot! Area/location is perfect right on Victoria Bay. Hotel is beautiful and upclass.
Stayed 2 nights in Sep 2023

10/10 Excellent

Anthony

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great , clean and tidy with great helpful staff
Stayed 1 night in Aug 2023

10/10 Excellent

Qingxiu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Mandeep

Stayed 3 nights in Aug 2023

8/10 Good

Yue Kit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is ok, and I can see the harbor and many other building rooftops with all aircon systems! Anyway, it is not convenient for me! But the hotel is cool
Stayed 4 nights in Aug 2023

10/10 Excellent

aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, great staff, great club floor perks
Stayed 3 nights in Aug 2023