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Reviews of M1 Yau Ma Tei Hotel

3 out of 5
M1 Yau Ma Tei Hotel
28 Portland Street, Yau Ma Tei, Kowloon

Reviews

7.0

Good

Rating 10 - Excellent. 132 out of 1000 reviews" "
Rating 8 - Good. 417 out of 1000 reviews" "
Rating 6 - Okay. 253 out of 1000 reviews" "
Rating 4 - Poor. 121 out of 1000 reviews" "
Rating 2 - Terrible. 77 out of 1000 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

SAMER

Stayed 3 nights in Feb 2024

2/10 Terrible

Alfred

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is tiny and filthy, peeled paint on every wall, bathroom tile cracked and no room services at all during my seven night stay. Tv remote not working properly as well, have to use the buttons on the TV set to operate.
Stayed 7 nights in Jan 2024

6/10 Okay

Weng Lee

Disliked: Staff & service
Pros: Good locale to sights and attractions. Close to MTR exits. Negatives: Room was dirty on arrival. Sink had leftover strawberrie stalks and corner table looked like someone had left nose buggers on it. Staff also unhelpful with sim card install as all i required was a pin to eject tray
Stayed 6 nights in Jan 2024

8/10 Good

Kui

Liked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Eva, SCARBOROUGH

Travelled with family and small children
The property is super close to many dining options and in the evening they have quite a few dining options that open late. The hotel is right next to a collection site and a couple of casket shops. Overall, didn't feel unsafe, it's always vibing HK and if you're always out and about and just need a place to shower and sleep this is the place for you. The rooms we opted for had a double bed and a washroom and a bay area by the window that you can sort out your luggage. Great for 1-2 person stays, don't think it was very kid or family friendly. Also, note if you stay there for a long haul, they do not switch out your sheets/towels until the 4th day. Didn't get a chance to try out the restaurant on the 1st level, but the food looks pretty good.
Stayed 8 nights in Nov 2023

8/10 Good

David, Surrey

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall the stay was within my expectation for the price range. I've stayed at a few other hotel around the area and the room size with 2 twin bed is definitely on the smaller size but acceptable. Washroom is cleaner than some that I've been to. The exhaust fan was not working in the washroom and the ac unit is a tad bit dusty and noisy. Cleanliness is decent. Sheets and bed were good, I observed the cleaner scrubbing the washroom floor. The only area they missed cleaning is underneath the bed, I found an empty water bottle and a tissue. Even 4 star hotel cleaners easily miss areas like this so I'm not super disappointed. The only main complaint I have is the hint of smoke for a non-smoking room. The previous guest must've smoke near the curtain/window. ppl that complain about size need to set their expectations to HK standards. If you want a 250sf room pay triple the price. If you just need a small room to sleep on a budget this is more than enough. The same goes for customer service, this isn't japan for 4 star hotel, set your standards to HK average level of customer service and you will be good. Location is probably the best attribute about this hotel. Extremely close to mtr and within walking distance to temple street/lady street. I honestly did not mind the coffin stores next door, quite unique, rarely do I get to see those old style coffin shops. I wouldn't mind staying here again.
Stayed 2 nights in Nov 2023

2/10 Terrible

Karanbir Singh, Brampton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

4/10 Poor

Jacky

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is located in between 2 coffin shops which I felt pretty uncomfortable staying in such loxation. Also, the room condition is poorly maintained (eg, the aircond ventilation is full of dust and cigarette smell despite non-smoking room was requested).

8/10 Good

Alan Hau Leung

Liked: Cleanliness, staff & service, room comfort
Excellent location but facilities are old.
Stayed 9 nights in Sep 2023

10/10 Excellent

Jovi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So Far its great
Stayed 1 night in Sep 2023

4/10 Poor

Kelvin

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
Decided to try a new hotel but soon realised it was a mistake. Check in time is strictly at 2pm and checkout at 12pm. The 2 gals with glasses at the reception simply had no sense of service nor hospitality. I arrived at 12pm after a very early morning flight hoping to check in but was just shoved away with a '2pm' coldly when attempting to check in. Room condition was bad with peeling walls, stains etc. Not to mention the entry to the hotel is just simply weird. The hotel is also next to a shop that sells coffins.
Stayed 3 nights in Aug 2023

4/10 Poor

Chee fung

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
that place was the worst the bed sheets like if there is bed bugs
Stayed 1 night in Jul 2023

6/10 Okay

Israr

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
A bit disappointed with room conditions
I feel compelled to share my experience regarding the poor condition of the room I was assigned. It was totally different from pictures shown on hotels.com Once I entered the room, I noticed dirtiness. Room and furniture looked very old. Can see mold or water leaking marks on ceiling. No cupboard in the room. Just a wall hanger near window. Upon checking-in, I told reception staff that I requested 2 single beds but they said it’s on request and no room with 2 single beds available. I had no choice. Headed to my room. To my surprise, it’s was 2 single beds there. How come staff didn’t know that.
Stayed 1 night in May 2023

2/10 Terrible

Hailing

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was super bad, asking for 1000 deposit when Orbitz says only 500. They even said that they won't lend plug adapter even when they have it. Dirty everywhere as well.
Stayed 2 nights in Apr 2023

8/10 Good

Ka Chun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Mar 2023

6/10 Okay

WARINTORN

Stayed 3 nights in Mar 2023

6/10 Okay

Manbo

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Acceptable considering the very affordable price. But the hotel seems a bit worn down. Towels are old. Security is okay though.

8/10 Good

Verified traveller

Liked: Room comfort
Perfect location. Check in staff has no manner at all.
Stayed 1 night in Sep 2022

2/10 Terrible

Wai yee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a SCAM! Room actually cost us 11 times more!
We booked the room via hotel.com. Once confirmed booking, hotel.com sent us a notice if the guest got covid infected, will be charged $4000 for deep cleaning. We called hotel staff as it is non refundable, so to make sure. The hotel staff said clearly over the phone, “just ignore such 4000, don’t worry” ok we checked in normally. Unluckily, I was infected during the stay. Now they charged us $4000!? At first, we didn’t agree to any $4000 deep cleaning policy. We asked and got confirmation just ignoring that. We checked in. Now they charged us $4000?! On what ground can the hotel charged us to the policy we haven’t agreeed, we clarified that doesn’t apply to us, but we are charged 11 times more than the room it self?! The hotel is sneaklly. We asked hotel.com to investigate. Now the hotel.com didn’t investigate but trust blindly to what hotel said. “We didn’t answer any call. The guest agreed on the $4000 deep cleaning policy” First, I very disappointed to the hotel. Absolutely a SCAM! And now disappointed on the “investigation”, first is $4000 deep policy a normal practice for Hk hotels? Or all hotel.com booking? And is it reasonable? I’ve used hotel.con for years. No way I can find such sneaky policy. It’s just totally a SCAM in Hk tourism industry.
Stayed 1 night in Jul 2022

4/10 Poor

Wai yee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over charge for covid cleaning (4000!?)
Booked via hotel.com. No warning said would charge thousand for cleaning until booking confirmed and unable to refund. I checked in with RAT negative, checked out with PCR positive though RAT still negative. Hotel insisted to charge us 1000 for cleaning. So to book this hotel make sure you never get COVID during the stay, otherwise they can charge 4000 if they want. Does it make sense? What kind of deep cleaning they do cost such 4000? Surely it’s overcharged. They probably ask the cleaning staff put on a 100 dollar PBE for such “deep cleaning” Totally disappointed for this hotel and very impolite staff (impolite even before check in and RAT was negative that time)?!
Stayed 2 nights in Jul 2022

4/10 Poor

Tsz Shan

Liked: Staff & service
Disliked: Cleanliness
Room was smelly, bedsheet
Stayed 1 night in Feb 2022

2/10 Terrible

Chong Siu lung

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Shawn

Stayed 1 night in Aug 2021

6/10 Okay

Nitesh

Bad WiFi Need to login every time
Stayed 8 nights in Jul 2021

6/10 Okay

Yin Kei

Liked: Staff & service
Stayed 7 nights in Apr 2021

2/10 Terrible

Albert

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Ka Him Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrble experience
Its dirty, dust on the floor. I can definitely find a much better place with just a slightly more money. Booked a two night stay, left after the first night.
Stayed 2 nights in Oct 2020

10/10 Excellent

Match

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Amy, San Francisco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service is poor, no sitting area while guess waiting. Wifi service drops every minute, causing users unable to complete a simple transaction without keep trying at midnight.
Stayed 20 nights in Jun 2020

6/10 Okay

Sze Nok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

6/10 Okay

Verified traveller

Stayed 1 night in May 2020

8/10 Good

Wai Lun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

Sze Ming

Stayed 1 night in Apr 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for budget travelers
I stay here by random since we need to stop over Hong Kong overnight, then return home by morning flight. The room was newly renovated, stylish and comfortable. Thus the shower is small but still have glass door to separate dry and wet area. I would recommend it in terms of price, location and quility.
Stayed 1 night in Jan 2020

8/10 Good

Boon Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money hotel
Return stay within a week. Both stay hotel wifi was not working fortunately every room there was a free mobile phone which can be used as a hotspot.
Stayed 1 night in Jan 2020

8/10 Good

Boon Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good location, near MTR station, many restaurants nearby. Not forgetting the friendly staffs.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty shower curtain
the photo looked wayyy too good for the hotel..duvets are thin as paper and bathroom setting is so weird and small... wet shower curtain kept sticking onto me when I'm showering. would not recommend it.
Stayed 1 night in Dec 2019

8/10 Good

Hoi Kwan

Liked: Cleanliness, staff & service, room comfort
refill material sometimes were required to order to fill in such as tea bag or toilet paper
Stayed 5 nights in Dec 2019

4/10 Poor

Mo Lan

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
clean, tidy, neat and convenient. Nice place to stay
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
the front dask staff services attitude feel not good.Room facilities were worst
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
I like the interior design of my room. I dislike the mattress. It seems like it's an ensemble mattress i can feel the spring . So i was lying on 3 pillows. I told the staff on my check out day.
Stayed 3 nights in Oct 2019

2/10 Terrible

raymond

Disliked: Cleanliness, room comfort
The hotel is dirty. The floor, vinyl or hardwood, hasn't been vacuumed for years. The telephone and other things in the room have not cleaned for a long time. The bedsheet and shower seemed to be clean. The Wifi was slow and was disconnected every 30 minutes. The only good thing about this hotel is the location. I don't think that I'll come back.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

Petto, BKK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to access, nearly the MTR but the rooms a bit too small
Stayed 2 nights in Oct 2019