Property entrance

Reviews of The Peninsula Hong Kong

5 out of 5
The Peninsula Hong Kong
Salisbury Road, Tsim Sha Tsui, Kowloon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 504 out of 648 reviews" "
Rating 8 - Good. 109 out of 648 reviews" "
Rating 6 - Okay. 18 out of 648 reviews" "
Rating 4 - Poor. 12 out of 648 reviews" "
Rating 2 - Terrible. 5 out of 648 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing stay in the hotel ❤️ As this is 1 of my dream to stay in peninsula HK .Love it ❤️
Stayed 2 nights in Mar 2024

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

vicente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SPECIALLY THE TRADITION AND HIGH class of this Peninsula Hotel keeping the same level as in Paris, New York, etc
Stayed 4 nights in Feb 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Superb
Stayed 2 nights in Feb 2024

8/10 Good

pavel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing hotel. However the only complaint I had that the mattress was way too firm that I couldn’t sleep on it.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ka Shing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was not only the best hotel I've ever stayed in, but I also had the best experience through booking their airport shuttle to and from service.
Stayed 4 nights in Jan 2024

10/10 Excellent

Mohamed E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Great hotel , meticulous attention to detail, great location, fantastic 5 star property, brilliant all round ,
Stayed 3 nights in Nov 2023

10/10 Excellent

Chien Len Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Peninsula Hotel group has always provided the best service and facilities around the world. Definitely my favorite hotel group in the world.
Stayed 8 nights in Nov 2023

10/10 Excellent

Andrew

Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
High quality and excellent service
Stayed 1 night in Nov 2023

10/10 Excellent

Tesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. We had a wonderful stay
Stayed 4 nights in Nov 2023

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best front desk crews in the business, especially Joey Lai
Stayed 2 nights in Oct 2023

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2023

10/10 Excellent

Jay Hyun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best in Hong Kong
Stayed 3 nights in Sep 2023

2/10 Terrible

Mark

Stayed 3 nights in Sep 2023

4/10 Poor

Raveen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Amazing hotel, sad service
The hotel is amazing and facilities outstanding, but the service is really slow and disappointing for the Peninsula. This is supposed to be one of the best hotels in Hong Kong and the world ,but the service falls very short of that. No doubt, they are having a hard time getting top notch staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Hirofumi

Travelled with family and small children
Liked: Property conditions & facilities
Classic and elegant
Stayed 1 night in Jul 2023

10/10 Excellent

Magdaline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Simon, BROOKLYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommeded this hotel
Stayed 2 nights in Apr 2023

10/10 Excellent

Kwong Yew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Chi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Mar 2023

8/10 Good

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
They showed their concerns to the customer from the first minute of the check in till the last moment when I checked out and arranged the cab for me. The staffs were friendly. The room was clean and quiet,also with amenities updated. Over all,my stay was comfortable.
Stayed 3 nights in Feb 2023

10/10 Excellent

GABRIELE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, clean
Response from Executive Office, The Peninsula Hong Kong on 20 Jan,2023
Dear Gabriele,Thank you very much for taking the time to share your experience at The Peninsula Hong Kong.We are delighted to learn that you had an enjoyable stay with us, and were impressed with our services. It is rewarding to receive such compliments that made all our efforts more than worthwhile.We look forward to welcoming you back at the Grande Dame on your next visit.Yours sincerely,Executive OfficeThe Peninsula Hong Kong

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean n all staffs are super nice. Excellent services.
Stayed 1 night in Sep 2022

10/10 Excellent

Anthony P M

Stayed 2 nights in May 2022

8/10 Good

Syrita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience and well looked after.
Stayed 1 night in Apr 2021

4/10 Poor

Pui yan

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High tea is absolutely amazing! The rooms spacious great location to fine shopping. Service excellent.
Stayed 2 nights in Jan 2020
Response from The Peninsula Hong Kong on 11 Feb,2020
Dear guest, Thank you for sharing your review with us. We are pleased that your stay is enjoyable, and that our services and hotel facilities have met your expectations. Thank you for choosing The Peninsula and we look forward to welcoming you back in the future.

10/10 Excellent

Fai Hung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This fine jewel of the East is perfect in every way
Stayed 1 night in Dec 2019
Response from The Peninsula Hong Kong on 30 Dec,2019
Dear guest, Thank you for sharing your experience with us. We were delighted to learn that you had an enjoyable stay with us, and that our services and facilities met your expectations. Thank you for choosing The Peninsula. We look forward to welcoming you back in the future.

10/10 Excellent

Grainne, Foshan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally beautiful- fully decorated for Christmas with no expense spared- a wonderland! Service is impeccable in every way. Food fabulous, room beautiful- every need anticipated.
Stayed 2 nights in Nov 2019
Response from The Peninsula Hong Kong on 30 Dec,2019
Dear Grainne, Thank you for sharing your experience with us. We were delighted to learn that your stay with us was enjoyable in every aspect, and that our services and facilities met your expectations. Thank you for choosing The Peninsula. We look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

GregLawson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just loved it, we were upgraded, we were beautifully taken care of and it is one of my all time favourite hotels. Could not have been happier.
Stayed 1 night in Nov 2019
Response from The Peninsula Hong Kong on 30 Dec,2019
Dear GregLawson, Thank you for sharing your experience with us. We were delighted to learn that you had an enjoyable stay with us, and that our services and facilities met your expectations. Thank you for choosing The Peninsula. We look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

John, Melbourne, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful elegant hotel with brilliant service and friendly staff. This was my second stay en-route to the UK and Europe and I will never stay any where else in Hong Kong. One of the best hotels in the world! My rating of your eco-friendliness question relates to your insistence on changing the bathroom towels every day for a two day stay! This is ridiculous and completely unnecessary wasting water, energy and soap. This is despite me leaving your bedroom note prominently displayed which stated that if I did NOT want my towels changed to hang them up rather than leaving them in the bath! You need to instruct the housekeeping staff that it is NOT necessary to change the towels (or bed linen) for a short term stay! Also, you might like to consider introducing pump action REFILLABLE soap dispensers in the shower and on the hand basin to avoid the wasteful throwaway small pieces of wrapped soap. Importantly, if you wish to save the orangutan, Sumatran tiger and our rain forests from extinction please do some research and do not purchase soaps including liquid soaps containing palm oil or derivatives. Palm oil free soaps are available but will need a bit of effort to source and supply. Thank you for a wonderful stay, albeit too short. John Young Melbourne, Australia
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing!, i definitively recommend it for any kind of trip! We went with our son of 3.5 years and things for him have been just PERFECT!!!! You shall go there!
Stayed 3 nights in Aug 2019

10/10 Excellent

Sharin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
phenomenal service as usual. first trip since refit. they have thought about everything for the guest. if only this was the standard for all hotels.
Stayed 2 nights in Aug 2019

10/10 Excellent

Samih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great entrance and lobby area with afternoon tea and cakes. Beautiful interior. Very good value for money. Impeccable breakfast buffets rooms have iPad controlling everything. Some rooms are a bit small but overall clean and tidy.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever!!! Excellent service from the beginning to end!! Great location!!
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk service was good. The electronics for operating the room were simple and easy to understand. One rank up fee is high.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
My bed was too hard but the hotel put a topper on it which helped. Iconic hotel with presence. Lovely rooms with everything one could need.
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing iconic hotel. Staff very efficient and nice. Beautiful rooms.
Stayed 3 nights in May 2019

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel!! I wouldn’t stay anywhere else in Hong Kong!!
Stayed 1 night in Mar 2019

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a beautiful hotel with impeccable service. I wouldn't stay anywhere else in Hong Kong.
Stayed 2 nights in Mar 2019