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Reviews of W Hong Kong

5 out of 5
W Hong Kong
1 Austin Road West, Kowloon Station, Kowloon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1000 reviews" "
Rating 8 - Good. 270 out of 1000 reviews" "
Rating 6 - Okay. 52 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, close to shopping mall
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant wait to go back
Stayed 4 nights in Apr 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Apr 2024
Response from Matthias Vogt, on 11 Apr,2024
Hello Eric,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

John, MILPITAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciate the warm welcome and help from the W Experirnce Shift Leader, Rene Tang. She understands that i just arrived from a long haul flight and wanted a place to get rest right away. She tried her best to get me a room way before the standard check-in time. And, I also want to commend Rene for her professionalism and hospitality to the care of customers. All in all, I give W Hotel Hong Kong and its staff an A !
Stayed 1 night in Feb 2024
Response from W Hong Kong on 20 Feb,2024
Hello John,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service at hotel, great view. We had an amazing time.
Stayed 1 night in Jan 2024
Response from W Hong Kong on 17 Jan,2024
Hello Ingrid,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from W Hong Kong on 17 Jan,2024
Hello Helen,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Dec 2023
Response from W Hong Kong on 18 Dec,2023
Hello Darren,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

Pik Yim

Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 4 nights in Nov 2023
Response from W Hong Kong on 1 Dec,2023
Hello Pik Yim,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from W Hong Kong on 18 Dec,2023
Hello Felix,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

Evelyn Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from W Hong Kong on 27 Nov,2023
Hello Evelyn Ann,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

Ming Jau

Stayed 1 night in Nov 2023
Response from W Hong Kong on 11 Dec,2023
Hello Ming Jau,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely comfortable place to stay particularly as i was arriving from China by the High Speed Rail and was proceeding to HK Airport the next morning. This is a place I'm sure I'll stay at again as an alternative to the Island where i've generally stayed. The 76th swimming pool was absolutely superb clean, quiet so really good for lengths ; and what a view !
Stayed 1 night in Nov 2023
Response from W Hong Kong on 14 Nov,2023
Hello Michael,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

Alejandro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right at the heart of Elements, shopping mall and MTR you are minutes away to ANYWHERE in Hong Kong, either by subway, taxi
Stayed 4 nights in Oct 2023
Response from W Hong Kong on 1 Nov,2023
Hello Alejandro,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

Lemin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in Hong Kong!
Stayed 1 night in Oct 2023
Response from W Hong Kong on 20 Oct,2023
Hello Lemin,Thank you for choosing W Hong Kong! We look forward to welcoming you back in the near future!Best wishes, Matthias Vogt, General Manager, W Hong Kong

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from W Hong Kong on 1 Nov,2023
Hello jay,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

Daniel

Stayed 2 nights in Oct 2023
Response from W Hong Kong on 6 Oct,2023
Hello Daniel,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

ILAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great, Only negative complain is the food in the hotel. Not up to par with the W brand. Besides that perfect.
Stayed 8 nights in Sep 2023
Response from W Hong Kong on 25 Sept,2023
Hello ILAN,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

Stevie Charles Devers

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, slow service
Stayed 4 nights in Sep 2023
Response from W Hong Kong on 18 Sept,2023
Hello Stevie Charles Devers,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

chen

Stayed 2 nights in Jul 2023
Response from Matthias Vogt on 28 Aug,2023
Hello chen,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities
good and nice
Stayed 1 night in Jul 2023
Response from General Manager on 2 Aug,2023
Hello jay,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

Evgenios

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good location. great view. very helpful staff. overall great experience.
Stayed 1 night in Jun 2023
Response from Matthias Vogt on 13 Jun,2023
Hello Evgenios,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager

10/10 Excellent

Peter

Stayed 3 nights in Apr 2023

10/10 Excellent

Jan Stephanie

Stayed 4 nights in Mar 2023
Response from Matthias Vogt, General Manager on 4 Apr,2023
Hello Jan Stephanie,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes,

10/10 Excellent

Ralf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful and friendly, wonderful breakfast offering.
Stayed 1 night in Mar 2023
Response from Matthias Vogt, General Manager on 4 Apr,2023
Hello Ralf,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes,

10/10 Excellent

Agnes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Matthias Vogt, General Manager on 23 Feb,2023
Hello Agnes,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon!

10/10 Excellent

Sophia

Response from Matthias Vogt, General Manager on 7 Mar,2023
Hello Sophia,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes,

10/10 Excellent

Agnes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the experience!
The attention to detail of the hospitality team was impressive, I was very well taken care of during my stay.
Stayed 5 nights in Nov 2022

10/10 Excellent

S E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Tsz Ngai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

YU PIK ADA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and tidy. the view was good also.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for Relax!
Very friendly staff.
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021

8/10 Good

FAI HO

Stayed 1 night in Dec 2021

4/10 Poor

Diane Paula

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff asked my guests to go home
Stayed 1 night in Dec 2021

10/10 Excellent

Tin Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. W hotel is modern and service was gd.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

KA KIT ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK nice
Not bad
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Billy
Fabulous and amazing service. The kids enjoyed the room so much and requested to go again…=)
Stayed 1 night in Dec 2021

10/10 Excellent

RAJU PARTAB

Stayed 1 night in Nov 2021

4/10 Poor

Wong

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness to be improved
It was a family trip with two young kids, the room was not very clean as there are noticeable dust on the tables and the carpet looks dirty too. Our daughter got skin allergy after our stay and I got some insect bite-mark on my hands and legs too. The service was ok, the staff that we came across did not seem to be very experienced.
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a 5 star Hotel
Cleaning: above average. Comfy: Good Front Desk: Poker Face . No temperature service . Food :Breakfast -average ; in room -terrible
Stayed 1 night in Oct 2021

8/10 Good

Yun Wai Walt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Frederico M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation - Amazing stay
We had a very positive experience at W Hotel. Despite being at full capacity, the hotel staff made an amazing job in serving all guests' needs with a smile. Great service, amazing food, spacious rooms, like new facilities. Very well done to Chef Rafael Gil and his team. Bringing quality food well presented at all times, across all restaurants and bars in the Hotel! Chef Rafael is a renowned chef (recently participated in the Netflix series "The Final Table"), however very humble, personable and friendly to all guests. He is always walking around the hotel’s restaurants and bars, greeting guests, making sure everyone is enjoying their meals, accommodating for any special requests, and always smiling! Thanks W Hotel for a great stay!
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Minal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Hei Yu Fannie

Stayed 2 nights in Sep 2021

10/10 Excellent

Wing Chi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Wai Rick

Nil
Stayed 1 night in Aug 2021

10/10 Excellent

Mei Fan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推薦！
所有都好好，服務，設施都好好！值得推薦有機會再入住。 唯一意見是廁所門拉關比較嘈，其他都好
Stayed 1 night in Aug 2021

6/10 Okay

Winnie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Many people. Need to queue for quite a while for check in. The staff forgot to pass me the kid stuffs and I have to chase for it. Swimming pool not too big but with warm water. Heard that swimming pool was fully booked by the time of check in and some people can't manage to book. Poor guys. Breakfast buffet many varieties. The second session was fully booked. We need to take breakfast 7:30 - 9:00 am.
Stayed 1 night in Aug 2021