Breakfast, lunch served; local and international cuisine, pool views

Reviews of Centara Life Phu Pano Krabi

3.5 out of 5
Centara Life Phu Pano Krabi
879 Moo 2, Soi Ao Nang 11, Krabi

Reviews

8.4

Very good

Rating 10 - Excellent. 116 out of 266 reviews" "
Rating 8 - Good. 106 out of 266 reviews" "
Rating 6 - Okay. 27 out of 266 reviews" "
Rating 4 - Poor. 9 out of 266 reviews" "
Rating 2 - Terrible. 8 out of 266 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Simran

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff was very unaccomdating, when rooms were cleaned no paper towel was provided or towels, very stingy with water bottles only give one per person per day all other accomodation were much friendlier and accommodating
Stayed 2 nights in Feb 2024
Response from Som / Room Division Manager on 25 Feb,2024
Dear Simran,Thank you for your stay and for sharing your feedback. We regret that our hotel can not reach your expectation and hope to see you again in the next further holiday.Warm Regards,

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice employees they always greeted us. Pool view rooms have an amazing view. It’s in a quiet area with really good restaurants near by. I would definitely stay again. By far the best hotel I’ve stayed at in Thailand.
Response from Pantiwa / Room Division Manager on 12 Mar,2023
We really appreciated your kind support in staying with us and It is such a pleasure to hear that you had a great stay. It would be our great pleasure to welcome you back again in the future. Warm regards,

8/10 Good

Jayson

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Chic hotel & good staff, minor issues
Overall stay was good. The hotel is nicely decorated and the rooms were clean. Our view of the pool and mountains were a nice way to wake-up. We were able to chat with some of the employees who had checked-up on us. Room service ladies were always polite and nice too. The pool area was really nice and they played calming music most of the time. Around 2-5pm, they play loud house music, which could annoy you if you're not into kind of music. Initially, our stay did not start off good. Check-in was confusing. We rented 2 rooms, but the front desk seemed to think we had one and our room was not ready after the 3pm check-in time. We were there at 3:30pm. In addition, we were not provided a key for the lights in the room (there is a key for everything and one for just the electricity), nor pool cards. We were confused when we were asked for pool cards for pool towels. The AC also needed some maintenance, which took a few hours. It looked like the condenser needed water for one and a filter change on the other room. I would say about half the towels that we received were frayed. And the blue pool towels were very worn and had stains. All these issues were eventually addressed and the employees were friendly and professional about it. The issues were stressful at the beginning, but was otherwise we had a good multi-day stay at this chic hotel.
Stayed 5 nights in Jan 2023
Response from Pantiwa / Room Division Manager on 12 Mar,2023
We are all pleased to know your satisfaction with the stay and kindly accept our sincere apology for the inconvenience regarding wifi disconnection, the issue has been brought up to the attention to our concerns in solving the issue. Looking forward to welcoming you here again if your travel plan brings you to Krabi. Warm regards,

4/10 Poor

Agnieszka

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really disappointing stay - from room and public areas cleanliness to staff showing no understanding or interest. Reception team called my room, waking me up at night to ask to keep it quiet… there was a room below having a party but no one from staff cared enough to check first where the noise is coming from. No apology provided. Lack of professionalism, dirt, bad smell… the list can continue but I think breakfast was the most disappointing. All hot items were always cold and overall their ‘buffet’ was unreasonably limited. You can notice that management is trying to save on anything.
Response from Warm regards, Pantiwa / Room Division Manager on 9 Jan,2023
Dear Agnieszka,We are so sorry to know that the stay did not meet your expectation and please accept our most sincere apology for the inconvenience. Your comment has been brought up to the attention of our concerned team, to rectify the service and maintain guest satisfaction. Please rest assured that we take your comment seriously and appreciate all the feedback we can get. It is through guest feedback such as yours, that we can continue to enhance and improve the service.

8/10 Good

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we really enjoyed this propert, it’s clean nice and the staff is helpful and friendly! The food wasn’t anything special but it was good enough. The location wasn’t great but still walking distance away from the shops. There was a few nights where they played super loud music downstairs late at night which was not very peaceful but overall we enjoyed are stay!
Stayed 1 night in Dec 2022
Response from Som on 25 Dec,2022
Thank you for sharing your experience all of the feedback is our best practice of us. We strive to provide the best service to our customers. Hopefully, we will have an opportunity to serve you again.Warm Regards,PantiwaRoom Division Manager

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing, the views onto the mountains are breathtaking. The hotel itself is modern, and clean with very accommodating staff. I couldn’t recommend it enough.
Stayed 1 night in Aug 2022

6/10 Okay

Patricia

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly out of the way of the main tourist road - which is a good thing. Perfectly walkable down to the beach or can use the bus. Good breakfast and mostly efficient staff. Manager is excellent.
Stayed 3 nights in Feb 2020
Response from Pennapa on 14 Feb,2020
Dear Valued Guest, I appreciate your kind support in staying with us and sharing the satisfaction following your stay experience. We all pleased to know that you had enjoyed the stay. Looking forward to welcoming you back here again if the travel plan brings you to Krabi Warm regards,

10/10 Excellent

Branden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hope to return soon!
Stay was great overall. The staff, especially Penn, were very nice and helpful. The room was very clean, the bed large and comfortable. We enjoyed the daily breakfast a lot - lots of delicious food options and fresh fruit plus the staff at the restaurant area were fantastic! The location was great and very convenient. We had an issue our second day with the water, it was coming out brown but it was fixed the same day, we lost power the 4th day but that was fixed within an hour. Would definitely stay here again.
Stayed 1 night in Feb 2020
Response from Penn on 9 Feb,2020
Dear Branden, Many thanks for your kind feedback and very pleased to know that you had a wonderful time with us and I do sincere apologize for the inconvenient regarding water issue. Looking forward to service you again. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2020
Response from Penn on 9 Feb,2020
Thank you for an excellent rating. We really appreciate your kind support.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Penn on 17 Jan,2020
Dear Valued guest, Thank you for staying with us and your kind rating. Looking forward to welcoming you back here again if the travel plan brings you to Krabi Warm regards,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't fault anything at this resort. We had a great stay
Stayed 11 nights in Dec 2019
Response from Penn on 5 Jan,2020
Dear Valued Guest, Such great news to know that it was a memorable and enjoyable stay. Looking forward to welcoming you back here again Warm regards,

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and would definitely return, beautiful interior, great shuttle and location, front desk booking lady is just great!! Breakfast was fine, something there for everyone and the pool area had a lovely view and was well equitable with sun beds! However just for future guest comfort we have listed our very minor niggles (all with the bathroom in our room): bathroom door wouldn’t stay open and swung into and hurt both of us by the time we finished our stay. There was a real damp drain smell when we arrived again we assumed caused by the lack of ventilation from the constantly closed door. And finally the bathroom plug wouldn’t stay open so every time we washed our hands or brushed teeth the residue would remain and we’d have to hold plug out manually. We were only there for one full day and were out most of the time which is why we didn’t bother to make a fuss. It might have been just our specific room.
Stayed 2 nights in Dec 2019
Response from Penn on 27 Dec,2019
Dear Anna, Thank you for staying with us and your kind feedback. Great to know that you had enjoyed the overall stay and I do sincerely apologize for the inconvenience regarding the plug installed in your room. Certainly, we will check and get it fix. Looking forward to welcoming you back here again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Pennapa on 7 Dec,2019
Dear Valued Guest, Thank you for staying with us and your kind rating

6/10 Okay

Seng

Travelled with family
Liked: Staff & service
Stayed 3 nights in Nov 2019
Response from Pennapa / Operations Manager on 5 Dec,2019
Dear Seng on, Thank you for staying with us at Centra by Centara Phu Pano and for your valuable feedback following the stay. Looking forward to welcoming you back here again if the travel plan brings you to Krabi Warm regards,

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Pennapa / Operations Manager on 5 Dec,2019
Dear Valued Guest, Thank you for staying with us at Centra by Centara Phu Pano and for your kind rating. Looking forward to welcoming you back here again if the travel plan brings you to Krabi Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was more than I expected! I would stay here again!
Stayed 3 nights in Nov 2019
Response from Pennapa / Operations Manager on 5 Dec,2019
Dear Valued guest, Thank you for an excellent rating and wonderful feedback, we really appreciated and look forward to welcoming you back here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Pornsawan, Phuket

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find this hotel, because the big signage in front of the entrance. The Staff was very nice and attentive. Breakfast had valued more than you paid. Room space was big enough, comfortable, fresh air and clean. Everything new and excellent to stay.
Stayed 2 nights in Sep 2019
Response from Pennapa / Operations Manage on 9 Sept,2019
Dear Khun Pornsawan, Appreciated your kind support in staying with us and sharing the satisfaction to your stay. We all pleased to know that you had enjoyed the stay. Looking forward to welcoming you back here again if travel plan brings you to Krabi Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Pennapa / Operations Manage on 5 Sept,2019
Dear Valued guest, Thank you for excellent rating and look forward to welcoming you back here gain. Warm regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centra by Centara was a wonderful place to stay in Ao Nang Krabi. The location was close to the beach/shops. The hotel offers a complimentary shuttle but if you need to walk it isn't a far distance. We chose the breakfast buffet which we enjoyed. There was lots of options and it made it worry free to start our day. The hotel was very clean and staff was friendly and helpful.
Stayed 4 nights in Jul 2019
Response from Penn / Operations Manager on 8 Aug,2019
Dear Valued Guest, Thank you for staying with us and for the sweet feedback, we all pleased to read it and good to know your satisfaction with the stay. We hope to welcoming you back here again if travel plan brings you to Krabi Warm regards,

8/10 Good

WD, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, i had stayed at holiday inn express then moved to Centra. Centra was cleaner and better. The buffet is also much better. Great view from the pool.
Stayed 2 nights in Jun 2019
Response from Penn on 2 Jul,2019
Dear WD Thank you very much for choosing us and for taking your time to share your feedback. We all pleased to hear that you have enjoyed your stay and look forward to welcoming back again in the near future. Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and value, good location near ao nang beach and has free ao nang night market shuttle
Stayed 2 nights in Jun 2019
Response from Pennapa / Operations Manager on 17 Jun,2019
Dear Valued guest, Thank you for staying with us and for a fabulous rating. We all pleased to know that your stay was enjoyable. Looking forward to welcoming you back here again. Warm regards,

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel nice pool and friendly staff excellent food
Stayed 2 nights in Apr 2019
Response from Wissuta on 7 May,2019
Dear Ana, Thank you very much for choosing us and for taking your time to shared your feedback. We all pleased to hear that you have enjoyed your stay and look forward to welcoming back again in the near future. Sincerely yours, Wissuta Assistant Manager

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from our balcony and very helpful staff
Stayed 3 nights in Apr 2019
Response from Wissuta on 7 May,2019
Dear Oliver, Thank you very much for choosing us and for taking your time to shared your feedback. We all pleased to hear that you have enjoyed your stay and look forward to welcoming back again in the near future. Sincerely yours, Wissuta Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019
Response from Wissuta on 2 May,2019
Dear Guest, Thank you very for rating us. We all look forward to welcoming you back again in the near future. Sincerely yours, Wissuta Assistant Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The views from the rooms are absolutely beautiful, the pool is fantastic and the restaurant, although a little pricey on some items, has delicious food and drinks for very cheap. The location is also great! The 15-20 minute walk to the beach is lined with huge amounts of fun things to do, assuming you enjoy bars, and the beach itself is gorgeous. I will be coming back.
Stayed 6 nights in Mar 2019
Response from Wissuta on 8 Apr,2019
Dear Guest, Thank you very much for choosing us and for taking your time to shared your feedback. We all pleased to hear that you have enjoyed your stay and look forward to welcoming back again in the near future. Sincerely yours, Wissuta Assistant Manager

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Resort
The place had charm and it generally had the resources of an upscale hotel. The pool area was beautiful because it overlooked huge limestone formations and the food was very good. The staff was extremely attentive and helpful -in particular, the woman who organized tours was very accommodating and someone was available until 9pm every night. They also had a free shuttle running constantly into town, making it safer and easier to explore the area. They had an exceptionally good breakfast buffet that went way beyond the usual eggs and toast (it was more in league with a 5 star hotel). The resort had the warm, inviting atmosphere of a luxurious resort with enough guests to make it feel busy. One con -walls were thin and I could hear the guests next door very clearly when they moved in. Also the indoor-outdoor design of the hotel meant that only individual rooms were air-conditioned. I found this very off-putting initially, but I think it's typical of resorts in the area.
Stayed 4 nights in Mar 2019
Response from Wissuta on 2 Apr,2019
Dear Amy, Thank you very much for choosing us and for taking your time to shared your feedback. I was pleased to read you enjoyed your stay and may I take this opportunity to thank you again for staying with us and I very much hope to welcome you back to Centra by Centara Phu Pano when you are next in Krabi or one of our other Centara hotels throughout Asia. Sincerely yours, Wissuta Assistant Manager

6/10 Okay

andy, manchester

Liked: Cleanliness
Ok hotel
Nice basic hotel - just a bit far away from the beach area. Shuttle bus to beach was full when I tried to book onto it.
Stayed 2 nights in Mar 2019
Response from Wissuta on 2 Apr,2019
Dear Andy, Thank you very much for choosing us and for taking your time to share your feedback. We all pleased to hear that you have enjoyed your stay. I do appreciate your constructive comments on shuttle service and please rest assured that all have been taken on board to ensure our improvement. We look forward to welcoming you back again in the near future. Sincerely yours, Wissuta Assistant Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Wissuta on 2 Apr,2019
Dear Guest, Thank you very much for rating us. We look forward to welcoming back again in the near future. Sincerely yours, Wissuta Assistant Manager

8/10 Good

Sal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Wissuta on 2 Apr,2019
Dear Sal, Thank you very much for rating us. We look forward to welcoming back again in the near future. Sincerely yours, Wissuta Assistant Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Wissuta on 2 Apr,2019
Dear Guest, Thank you very much for rating us. We look forward to welcoming back again in the near future. Sincerely yours, Wissuta Assistant Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019
Response from Wissuta on 2 Apr,2019
Dear Guest, Thank you very much for rating us. We look forward to welcoming back again in the near future. Sincerely yours, Wissuta Assistant Manager

6/10 Okay

Verified traveller

Travelled with partner
The pool and it’s view were beautiful. Clean room upon check in; however, when we requested extra pillow, we never received one. Rooms were not cleaned until very late in the day. It was 4pm and our room still had not been cleaned, towels changed or bed made etc. We even had to go and grab toilet paper off their cart in the hallway. Restaurant service was poor. We ordered a chicken avocado wrap and were served a chicken Caesar wrap. When we pointed out the error, their answer was that the avocado was not good that day so they changed our order without consulting us. Then they proceeded to still charge us for the avocado wrap. Dinner service was extremely slow! Took over 1hr for pizza and pasta meal order, and it wasn’t even fresh when served. That’s with the restaurant having only a handful of customers! Ok hotel to stay on a budget, but don’t expect any extras.
Stayed 6 nights in Feb 2019
Response from Ines on 18 Feb,2019
Dear valued guest, we apologize for any inconvenience and thank you for your patience. It is with much regret that we note your disappointment with your experience and I can certainly empathize with your frustrations. I regret to learn that your first impressions turned negative due to miscommunication and handling of our team. Once again we are sincerely sorry we did not meet your expectation on this occasion but we will continue to work hard to improve our product and service to meet all our guests’ expectations. Sincerely yours, Ines Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Wissuta on 2 Apr,2019
Dear Guest, Thank you very much for rating us. We look forward to welcoming back again in the near future. Sincerely yours, Wissuta Assistant Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely mid-budget stay in Ao Nang (Krabi)
We booked a last-minute trip to Krabi (Ao Nang area) and ended up at Centra by Centara. It's about a 20 minute walk from the beach, but they have a beach shuttle that runs several times a day, and otherwise Tuk Tuks are pretty affordable and it's a lovely walk as well if it's not too hot out. Centra is a pleasant hotel with a restaurant and a pool; we didn't eat at the restaurant so cannot comment, but the pool is nice. Rooms were medium-sized with comfy (though firm) beds. Everything was quite clean and new-looking, and the bathroom had good water pressure/temperature throughout. Service was wonderful, English was widely available though some patience is required (don't be a rude American -- it's amazing that folks speak English at all, so be kind if you are a native English speaker, or learn Thai instead). Our room had a view of a dirt parking lot behind the hotel, but we were never in our room long enough to care much. The rooms on the front side of the hotel have a better view facing some amazing limestone cliffs, but also a bit more road noise.
Stayed 3 nights in Jan 2019
Response from Ines on 18 Feb,2019
Dear valued guest, Thank you for a nice review leaving here. Pleased to know that you have very much enjoyed our product and services. Your excellent comment is such a great motivation to all of us here, much appreciated! Sincerely yours, Ines Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was very nice however, the free shuttle service to the beach that was advertised by the hotel only left for the beach once every 3 hours and was on a first come first serve basis. Because of the inflexibility if the shuttle, we needed to walk to the beach every day, which was a hot, dirty walk down a long Main Street. The rest of the hotel was very rundown, with all of the towels (beach and bath) were threadbare and stained. The tiles and mirrors were dirty and stained and one of the days our bathroom was barely cleaned. We only had the breakfast one of the days and it was basically inedible however there were lots of good restaurants a 10-15 min walk from the hotel so we had all the rest of our meals outside of the hotel. All in all, would not recommend.
Stayed 4 nights in Jan 2019
Response from Ines on 18 Feb,2019
Dear valued guest, Thank you very much for your candid feedback. We are very concerned to learn about some the negative experiences as mentioned. Our team has been in touch to address your comments as they are indeed taken seriously and not reflective of our standards of service. Please rest assured that measures will be taken to ensure that improvements are made. Should you find an opportunity to give us another try, I am confident that our team will be able to change your impressions and will do their best to create an unforgettable stay. Sincerely yours, Ines - Operations Manager

8/10 Good

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
Great customer service! Nice breakfast
Stayed 3 nights in Jan 2019
Response from Ines on 18 Feb,2019
Dear Rebecca, Thank you very much for choosing us and for taking the time to share your feedback. We all pleased to hear that you have enjoyed your stay and look forward to welcoming back again in the near future. Sincerely yours, Ines Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good "get away" from touristic Ao Nang
Nice hotel in a quiet area. Ca. 20 min walk from the ao nang beach. The hotel offers a free shuttle something like 6 times a day. The service works very well and the driver is a lovely person. Pool is quite nice, but in the photos it looks bigger and more relaxing. The sunbeds and tables could be cleaned at least... Also the cleaniness of the room was quite good if you don't look at details, like doors, balcony or windows. The bed was great!
Stayed 3 nights in Jan 2019
Response from Ines on 18 Feb,2019
Dear valued guest, Thank you very much for choosing us and for taking the time to share your feedback. We all pleased to hear that you have enjoyed your stay and look forward to welcoming back again in the near future. Sincerely yours, Ines Operations Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it’s close to the stores and main road, and that there’s a free shuttle. I didn’t like the noise from the surrounding area and from the rooms near by.
Stayed 2 nights in Jan 2019
Response from Ines on 18 Feb,2019
Dear valued guest, Thank you for a brief but nice review. Being rated 5 out of 5 is something really special to us, really appreciated. Sincerely yours, Ines Operations Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst serviced hotel that I had met in my life.. When I checked-in and took a shower, I found out there was no towel.. So, I called to the front to bring me a towel.. I could get a towel after 4-times calls and an hour-long wait.. I complained it to the manager, and the manager appolozied it and suggested to me one glass of cocktail and mocktail complimentarily.. But, guess what..? I had never got ths cocktail even though the front guy said that it would be served soon.. And the next day.. I found out there was no towel again after my outing.. One more fact is that it has terrible drain smell in the bathroom..
Stayed 2 nights in Jan 2019
Response from Ines on 18 Feb,2019
Dear valued guest, It is with much regret that we note your disappointment with your arrival experience and thank you for your patience. Besides our Rooms team should notice and rectify earlier the issues along with the lack of responsiveness. I am sorry we let you down on so many aspects of your holiday. Please rest assured that we are all committed and are working hard to continuously improve the quality of our product and service to meet our guest’s expectations. Sincerely yours, Ines Operations Manager

10/10 Excellent

Camilo E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Ao Nang
My husband and I stayed at Centra by Centara for 3 nights over New Years Eve. Very new hotel with good ammenities and a great breakfast. The hotel is about a 15 min walk from the beach and offers a free shuttle a couple of times a day. The only downside is that the person offering tours wasn’t very helpful and never recommended things we could actually do so we ended up going to another vendor. This service could be better and they could have someone that speaks better English. Apart from that everything was great!
Stayed 3 nights in Dec 2018
Response from Ines on 18 Feb,2019
Dear Camilo, Thank you for sharing your feedback and rating us after staying with us recently. We all pleased to know that you have pretty much enjoyed our hotel and services from the team. Sincerely yours, Ines Operations Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, amazing view from the pool and very friendly staff.
Stayed 2 nights in Dec 2018
Response from Ines on 30 Dec,2018
Dear guest, Thank you for a brief but nice review, as well as an excellent rating. We all pleased to know that you have enjoyed your stay with us recently. Sincerely yours, Ines Operations Manager

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay at Centra! Definitely paying extra for the pool view room was worth it as it added to the luxurious feel for not much more. Breakfast was pretty decent although similar spread everyday. Staff were very kind and helpful . Location was a bit far out from the beach area and required 20+ mins of walking. In the day there is not much to see on the way, would be nice to have closer shuttle timings going to and from the beach. Room is comfortable, no bedroom slippers or robes though there's a huge umbrella which would have come in handy but thankfully it didn't rain while we were there. There's a nice and popular thai food place just round the corner and near to Radarom Spa which is also great . Perhaps the hotel can make better use of what looks like a wasteland around it because it's not so aesthetically pleasing. But within the hotel is just what you need for a relaxing stay in krabi!
Stayed 4 nights in Dec 2018
Response from Ines on 30 Dec,2018
Dear Carey, We're so happy you made it to Krabi and to Centra by Centara Phu Pano! Thank you for your stellar review and it seems the team has definitely delivered our renowned Thai hospitality service culture. We do have great talents and it is them that make coming to our resort so special. Your kind recognition for their service is much appreciated and a true encouragement to the team members. We are thrilled, that you were totally impressed with the service, design, and the comfort of the room. Your tips as shared will surely be very helpful to readers. We are always happy to take care of you and we hope to welcome you back again very soon. All the Best! Ines Operations Manager

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Good value for money. I bit far from the beach.
Stayed 2 nights in Dec 2018
Response from Ines on 30 Dec,2018
Dear Julie, Thank you very much for choosing us and for taking your time to share your feedback. We all pleased to hear that you have enjoyed your stay and look forward to welcoming back again in the near future. Sincerely yours, Ines Operations Manager

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Ines on 30 Dec,2018
Dear Timothy, Thank you very much for an excellent rating. Sincerely yours, Ines Operations Manager

8/10 Good

CHI PUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Ines on 16 Dec,2018
Dear Chi, Thank you very much for ratings us. Sincerely yours, Ines Operations Manager