View from property

Reviews of Betmanowska Main Square Residence Adults Only

4 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 833 out of 1004 reviews" "
Rating 8 - Good. 141 out of 1004 reviews" "
Rating 6 - Okay. 23 out of 1004 reviews" "
Rating 4 - Poor. 5 out of 1004 reviews" "
Rating 2 - Terrible. 2 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel would recommend...
Stayed 2 nights in Mar 2024

10/10 Excellent

Ian David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all great nice hotel with alot of character
Stayed 8 nights in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location fantastic hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Peter, Derbyshire

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 2 nights in Mar 2024

10/10 Excellent

Graham, Purfleet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fronting the square, very central and easy base camp. Staff are very helpful and professional. We had the ‘suite without a view’ room and it was great. Huge space with great facilities. Down sides were the shower drainage was somewhat blocked leading to an awful stale smell in the bathroom constantly and the shower tray overflowing with each shower taken.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 3 nights in Jan 2024

10/10 Excellent

lisa jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent highly recommend, It was situated right on the square so amazing location, we had the junior suite with city view with jetted bath it was amazing, the bed comfortable, view brilliant, it can be noisey at night but this did not bother me at all, and I noticed the hotel had provided ear plugs but no issue to me loved hearing the hussle and bussle of the square, we got a complimentary bottle of processco, room was very clean, mini bar included, staff where very helpful, would stay again.
Stayed 3 nights in Feb 2024
Response from Kinga on 29 Feb,2024
Dear Lisa,Thank you for taking the time to share your opinion with us. We are extremely pleased that you chose our hotel for your stay in Krakow. It is always a big pleasure for us to serve our guests in the best way we can. We are look forward to welcome you again at Betmanowska Main Square Residence.

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was excellent from the driver who picked us up at the airport to the ladies who cleaned our rooms. The Reception staff were all lovely and helpful. The room was great, comfortable bed and great bath. Food and cocktails were excellent. Will recommend.
Stayed 4 nights in Feb 2024

10/10 Excellent

Karly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect location was perfect hotel and facilities in point - great breakfast fresh and made to order we had room 301 and could literally watch the square go by from your Jacuzzi definitely Recommend and enjoy
Stayed 3 nights in Feb 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round great
Stayed 4 nights in Jan 2024

10/10 Excellent

Nadelle Angharad

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location for exploring Krakow and the staff couldn't do enough
Stayed 3 nights in Jan 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Right in centre of the square. Everything fantastic- would fully recommend.
Stayed 3 nights in Jan 2024

6/10 Okay

Justin

Stayed 3 nights in Jan 2024

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean, wonderful design, delicious breakfast, in the heart of Old Town, loved it!
Stayed 1 night in Jan 2024

10/10 Excellent

Laura Louise

Stayed 3 nights in Dec 2023

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect. We loved that it was across from St. Mary’s Basilica and Christmas markets. Sebastian, the front desk gentleman, went above and beyond to help us. He is kind, knowledgeable, patient, and professional. There is another young man that works at the breakfast buffet by the name of Sebastian, that also provided excellent customer service. Please recognize them in a special way. The ladies that clean the room are also very nice and helpful. The rest of the staff was polite, but did not provide the stellar customer service these two employees provided. Please recognize Sebastian from the front desk and Sebastian from the breakfast buffet in a special way. They make the company look good. We loved the bottle of wine, access to the mini bar, and the attention to detail.
Stayed 4 nights in Dec 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, amazing location, very friendly and efficient staff. Highly recommended. Hotel could not be in a better location for everything to see and do in Krakow. Restaurants in the hotel are fantastic.
Stayed 3 nights in Dec 2023

10/10 Excellent

Carline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely excellent! We stayed in room 201 which was beautiful but there was some noise from outside even with the earplugs provided. Would highly recommend this hotel though. The little extras make it all worth while.
Stayed 4 nights in Dec 2023

10/10 Excellent

Joseph William Svec

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with 24hr staff! My luggage arrived after I did and the airport had it delivered to my hotel just before midnight. The front desk called me and let me know it had arrived so I could go and grab it quickly and have clothes for the next day. I was very happy to have staff that could accept my luggage any time of day/night.
Stayed 5 nights in Dec 2023

10/10 Excellent

AMANDA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly reception staff, lovely breakfast, room small but comfortable. Only negative was couldn't open the window. Otherwise excellent would recommend.
Stayed 3 nights in Dec 2023

10/10 Excellent

Charmaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Hotel was excellent beutifully clean, staff very helpful… located directly on main square. Breakfast was sooo good choice of hot and cold food.
Stayed 2 nights in Dec 2023

10/10 Excellent

JOEMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Twice a Charm!
It was my second time to stay at this hotel. I wanted to book for 4 nights but I kept on procrastinating until the day I was about to book and they only have 2 nights out of 4 available. It was my lost. Anyway, I stayed at this hotel 2 years ago and had an amazing experience that’s why I decided to come back. I’m glad I did. This time, the only available room is the suite which has 2 private bedrooms m, 3 restrooms/shower and a huge living space overlooking the main square . The people at the reception have been very accommodating. They were very helpful. All of them, even the guy who was at the reception early morning ( the day of my flight). I was so worried that my flight was cancelled but he checked it and it was good. They gave me boxed breakfast and I cannot find any fault during my whole stay because there was none. I’m definitely going to come back and stay at Betmanowska again . Thank you all .
Stayed 2 nights in Dec 2023

8/10 Good

Linda Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, staff all very polite and helpful, breakfast was great and location excellent.
Stayed 4 nights in Nov 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Gillian Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay. Christmas market was a step from our door. Great places to eat and drink within 2 minutes walk. Staff so polite and really helpful supported us to book all our tickets to saltmines and Auschwitz museum, we went with the hotel driver and the service was excellent. Breakfast yummy , super buffet and hot food cooked to order, lovely to start the day with vodka and Prosecco. Room was very comfy heating and or on and lovely welcome gifts, fruit, stocked mini bar and bottle of Prosecco on ice all courtesy of hotel. 5*.
Stayed 3 nights in Nov 2023

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was with a person who's sight is so impaired she can only see straight on with shadows in one eye. The only problem was the stairs in the dining room as there was nothing to determie a very shallow step, the same again in the reception heading up the stairs. Also with it being a black carpet , it would have helped if they had florescent strips on the edge of the stairs. Going forward, this may be something management may implement. However, our holiday to this beautiful city was amazing as was the hotel and staff. Would highly recommend the Betmanowska Main Square reisidence to anyone. Oh and its adults only!!!!
Stayed 4 nights in Nov 2023

10/10 Excellent

Eve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here, right on the main square, really central location
Stayed 2 nights in Nov 2023

8/10 Good

Tania jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Great room just spoilt by a few niggles no plug in bathroom sink, drain smell, no full length mirror and very noisy heating comming on at 5 am.
Stayed 3 nights in Nov 2023

10/10 Excellent

Steve

Stayed 4 nights in Nov 2023

10/10 Excellent

Natalia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was extremely helpful and pleasant. The location was great, we did everything mostly walking. The room was quiet and the bed super comfortable.the breakfast buffet was very good.everything was fresh with a good presentation. I love the fact that the eggs were a la carte. I really enjoyed my stay at this hotel
Stayed 4 nights in Nov 2023

10/10 Excellent

Noel

Stayed 3 nights in Nov 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyable stay
Superb location on the main square. Our room was particularly large and clean, bed was really comfortable, bathroom and shower excellent. Breakfast choice was extensive. Hotel staff very friendly and accommodating.
Stayed 3 nights in Nov 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
The hotel is in a central location and is beautiful. The room is just stunning and even had the option of choosing soft/form pillows. Breakfast was lovely Would highly recommend staying here.
Stayed 3 nights in Nov 2023

10/10 Excellent

KEVIN, PORT ORCHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice hotel. Staff was very helpful and pleasant.
Stayed 1 night in Nov 2023

10/10 Excellent

Gaynor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome, friendly, helpful. Excellent location. Excellent breakfast choice.
Stayed 4 nights in Oct 2023

10/10 Excellent

Antonino Di

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located, right on the main square.
Stayed 6 nights in Oct 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property located right on the main square, with all restaurants around the square.
Stayed 4 nights in Oct 2023

10/10 Excellent

Kayleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, pleasant stay
Stayed 2 nights in Oct 2023

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly wonderful hotel. Would highly recommend the junior suite. Spacious comfortable and great facilities over looking the main square. Staff very pleasent and nothing was to much trouble. Also if you want that little bit of extra luxury for your stay book the Rolls Royce airport pick up and grop off transfers. Worth every penny. Thank you to all the staff for a truly wonderful stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Lloyd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic property in prime location in the main square.
Stayed 4 nights in Oct 2023

10/10 Excellent

Mark

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and friendly staff. You are able to walk to all major in city sights from this hotel. You won’t be sorry!!
Stayed 1 night in Oct 2023

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From arriving to leaving absolutely excellent, lovely staff, very clean, good breakfast choices, very convenient for all the local sites, very good bar next door & restaurant downstairs. Couldn’t fault it at all.
Stayed 5 nights in Oct 2023

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right on the square, room was very clean and extremely comfortable, breakfast buffet was a very good selection and good quality, staff were all friendly and arranged early morning airport transfers for us.
Stayed 3 nights in Oct 2023

10/10 Excellent

lynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel on main square
Fabulous hotel in an excellent location on Main Square . Very easy to walk to most locations . Hotel has lovely clean rooms with very comfortable beds and great shower in bathroom . Topped off with a bottle of Prosecco on arrival and soft drinks in mini bar free. Great choice for breakfast with buffet and the choice of something freshly cooked if required . Would definitely recommend this hotel to stay in .
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
perfect, great hotel, and nothing to much trouble, from arranging days out, and the rolls royce pickup from airport is a must A*
Stayed 4 nights in Oct 2023

10/10 Excellent

LYNNE, Driver

Stayed 4 nights in Sep 2023

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
This is really a beautiful hotel overlooking Krakow square. We stayed in a 2 bed suite with a view and it certainly lived up to the photos. Plenty of room for the 3 of us but would easily accommodate more as 2 main bedrooms with jacuzzi baths and showers etc and a 3rd shower bathroom with pull out sofa bed in lounge. Rooms kept very clean with soft drinks, water and milk in fridge provided free of charge. Breakfast was plentiful with a wide variety of hot or cold to choose from. Staff were all extremely helpful and answered all questions, sorted transfers to and from airport and also sorted tickets and transport to salt mines. Had a great time and would thoroughly recommend this hotel for location, staff, cleanliness and food.
Stayed 3 nights in Oct 2023