Outdoor wedding area

Reviews of Dorsett Grand Subang

4.5 out of 5
Dorsett Grand Subang
Jalan SS12/1, Subang Jaya, Selangor

Reviews

7.6

Good

Rating 10 - Excellent. 203 out of 834 reviews" "
Rating 8 - Good. 364 out of 834 reviews" "
Rating 6 - Okay. 169 out of 834 reviews" "
Rating 4 - Poor. 69 out of 834 reviews" "
Rating 2 - Terrible. 29 out of 834 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

ramesh

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Christina on 28 Feb,2024
Dear Ramesh, thank you for your rating. We have noted that your stay experience with us did not quite meet your expectations. Please be assured that we will address the issues and make every effort to improve on our guest experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 Excellent

Jawad

Stayed 6 nights in Dec 2023
Response from Christina on 26 Jan,2024
Dear Jawad, thank you for the perfect rating you gave us. We are glad that you found our hotel's quality and services up to expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, staff & service
Club suite says "shower or bath" AND "deep relaxing bath". Its unclear if this is in the suite (private) or shared. Doesn't matter, they closed the deep relaxing bath "for covid"(?) And forgot to remove the description and photo from their listing. Major disappoint. Room was worn - signs of age or damage, mirrors had blistering, etc. Fridge in first room was stocked better than 2nd (with bath), and no clear idea of what "free items" were in the fridge. Buffet was usual disappoint, but i hate all buffets so it might be good if you like warm, pre-cooked food made in large batches. Hotel staff was friendly but no speedy checkout and things moved slowly. Room TV remote was a replacement with buttons that didn't work (i.e. HDMI and they had exposed the hdmi connectors). I opted for the $10us (50 ringgit) snacks and drinks and it was one brand of beer (carlsberg) and one red and white wine. Snacks weren't much. I'd recommend Grab food and 7-11 instead. Overall a little disappointing for the price/hotel star rating but there was a narrow bath with lots of hot water, and japanese TV.
Stayed 1 night in Dec 2023
Response from Christina on 5 Jan,2024
Dear Michael, thank you for sharing your feedback. We are sorry to hear of the shortfall in service and quality standards which you experienced during your recent stay with us. We can certainly understand your disappointment with the issues highlighted and will immediately address them to ensure that the necessary improvements are made. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Our apologies again and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 Okay

Chye Hock

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
haves to pay for carpark, in place which is not in the demand.
Stayed 2 nights in Dec 2023
Response from Christina on 5 Jan,2024
Dear Chye Hock, thank you for your feedback. We have noted your comments regarding the carpark charges and would like to inform you that as our carpark facility is managed by a 3rd party operator, all guests will be charged a flat rate fee upon entry to the hotel. We thank you for your patience and look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 Okay

PAVITHRE

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Christina on 21 Dec,2023
Dear Pavithre, thank you for your review. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to serving you again.Regards,Datin Christina Toh, Area General Manager

10/10 Excellent

Jensen

Stayed 1 night in Dec 2023
Response from Christina on 10 Jan,2024
Dear Jensen, thank you for the perfect rating you gave us. We are glad that our hotel's quality and services met your expectations. Thank you for your patronage and we most certainly look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 Excellent

Sairah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christina on 21 Dec,2023
Dear Sairah, thank you for the perfect rating you gave us. We are pleased to know that you had a positive experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

2/10 Terrible

Patsy

Stayed 2 nights in Nov 2023
Response from Christina on 21 Dec,2023
Dear Patsy, we are indeed concern to receive a low rating from you. We would appreciate if you can provide us with more details for us to address the issues. Thank you and we look forward to being of service to you.Regards,Datin Christina Toh, Area General Manager

10/10 Excellent

Yongquan Gabriel, Singapore

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Guest room service is slow. Took 3 repeated calls torequest for towels.
Stayed 2 nights in Nov 2023
Response from Christina on 16 Nov,2023
Dear Yongquan, thank you for your feedback. We sincerely apologize for the poor service extended to you during your stay with us. Please be assured that we will address this issue to ensure it does not happen again. Our apologies to you for the inconvenience caused and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager

8/10 Good

Yee

Stayed 1 night in Nov 2023
Response from Christina on 28 Nov,2023
Dear Yee, thank you for your review. We are glad that you had a good experience with us and look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

6/10 Okay

Shiilla

Liked: Staff & service
Disliked: Property conditions & facilities
I brought my kids to have a short break and the pool was under reno. What a disapointment as my kids were looking forward to that
Stayed 1 night in Oct 2023
Response from Christina on 4 Oct,2023
Dear Shiilla, thank you for your feedback. We regret to note that your stay with us was not to your expectations. We can certainly understand your disappointment regarding the non-availability of our pool facilities during your stay and sincerely apologize for this unfortunate incident. Please be informed that there is some maintenance work being done and as such, guests are currently unable to use it. We do appreciate your patience and understanding in this matter and look forward to another opportunity to serve you again.Regards,Datin Christina Toh, Area General Manager

8/10 Good

Chan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Impressions
The hotel is clean but a little old. Otherwise, it was a pleasant environment. The breads and pastries served at breakfast were not crisply fresh. Local foods were good. The shuttle service to Sunway City should be restored.
Stayed 2 nights in Sep 2023
Response from Christina on 3 Oct,2023
Dear Chan, thank you for your review. We are glad that you had a pleasant stay with us. We have noted your feedback regarding the breads, pastries and shuttle services and will address these issues. Thank you for choosing our hotel and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

4/10 Poor

Fun Kooi

Travelled with family
Disliked: Staff & service, property conditions & facilities
Requested for twin room at booking but given king bed. What if we were not a couple?When checking with receptionist she did not seem to understand. No twin room but was offerred an extra bed!!! Arm chair in room had stains. Bedroom slippers too thin & slippery on non carpeted areas of room.
Stayed 2 nights in Sep 2023
Response from Christina on 3 Oct,2023
Dear Fun Kooi, we regret to note that your recent stay with us was not to your expectations. We sincerely apologize for the unpleasant experience caused to you due to the unavailability of a twin room and poor condition of the air chair and bedroom slippers. Please be assured that we take your feedback seriously and will immediately address the issues highlighted. Our apologies again and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager

8/10 Good

Yeok

Travelled with family
Liked: Cleanliness, staff & service
Room is run down and poorly lit
Stayed 2 nights in Sep 2023
Response from Christina on 12 Sept,2023
Dear Yeok, thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered due to the poor condition of the room. Please be assured that we will immediately address the room maintenance and lighting issues to ensure that the necessary improvements are made. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

8/10 Good

KOK SENG

Business traveller
Liked: Staff & service
Great location and very convenient.
Stayed 4 nights in Aug 2023
Response from Christina on 5 Sept,2023
Dear Kok Seng, thank you for your review. We are pleased to know that you had a pleasant stay experience and especially liked our hotel's convenient location. We do hope that your next stay is around the corner as we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
We’ve stAyed in this hotel many times. It’s looking very very tired and no atmosphere now after Covid. Seems like no maintenance has been carried out. We have move room because the aircond was not working. This an executive club room. The executive club lounge was joke. We got there half an hour after opening time. There were six used tables all wth plates and tissues left an not tidied up. There was no staff attending the guest and the snacks were bad and cold and uninviting pity sorry state of affairs. In the second room the curtains fell to the floor when we opened it. Two maintenance staff turned up with a ladder, looked disinterested and said there isn’t any spare parts available and suggested we move to yet another room! We said this was unacceptable. The chamber maid who had come to clean the room said those men don’t know what they’re doing. She said it had happen before and started collecting the curtain roller runners all over the floor and fixed it!! So much for maintenance staff eh?
Stayed 2 nights in Aug 2023
Response from Christina on 10 Aug,2023
Dear Sir/Madam, thank you for your feedback. We are most concerned to hear of the unpleasant experience encountered during your recent stay with us. We can certainly understand your disappointment with the issues and will immediately address them to ensure that the necessary improvements are made. We do appreciate your patience and understanding as we continue to improve our services to the level that you our valuable guest so rightfully deserve. Our apologies again and we hope that you will give us another opportunity to serve you better in the future.Regards,Datin Christina Toh, Area General Manager

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service
Only that the mattress so soft, for old man will not advantage 😁
Stayed 1 night in May 2023
Response from Christina on 15 May,2023
Dear Peter, thank you for your feedback. We sincerely apologize that your recent stay experience was not up to expectations. We have noted your comments regarding the mattress condition and will immediately address this issue. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. We look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

6/10 Okay

Verified traveller

Business traveller, Travelled with group
This hotel is connected to the event hall or ballroom, so there were a lot random people walking around and gathering which made us unconfortable.
Stayed 1 night in Apr 2023
Response from Christina on 15 May,2023
Dear Sir/Madam, thank you for sharing your feedback with us. We are sorry to hear of the discomfort you felt when you were at our hotel recently. Please be assured that we will make every effort to improve on our guest experience. Thank you for your patronage and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

4/10 Poor

King Huat

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room.
It was amazing run down. Dirty, drian plug,...etc. I was staying at this hotel each time visit KL. But I have to say no more now. I give up with them.
Stayed 2 nights in Mar 2023
Response from Christina on 29 Mar,2023
Dear King Huat, we are disappointed to hear of the shortfall in quality standards which you experienced during your stay with us. We can certainly understand your frustration with the issues encountered and have no excuse but to extend our sincere apologies to you for the unpleasant experience caused. Please be assured that we will immediately address the issues and make every effort to improve on our guest experience. Our apologies again and we look forward to having another opportunity to serve you better in the future.Regards,Datin Christina Toh, Area General Manager

8/10 Good

kit sun chris

Stayed 1 night in Feb 2023
Response from Christina on 9 Mar,2023
Dear Kit, thank you for your review. We are glad that you had a good stay experience and look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Finally back to KL
The friendliness was wonderful. The hotel in many areas looked good and like before but rooms needed more care after the pandemic. My room had wall paper coming loose and possible moisture impact in the room and bathroom. The impact of the pandemic showed in the hotels we stayed in and some were even closed.
Stayed 2 nights in Feb 2023
Response from Christina on 9 Mar,2023
Dear Sir/Madam, thank you for sharing your feedback with us. We are glad that you had a pleasant stay. However, we have also noted your comments regarding the poor maintenance of the rooms and will ensure the necessary improvements are made. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

8/10 Good

John

Liked: Property conditions & facilities
2 Single equals a King
Was shocked to find out that my king size bed which was booked was not available upon checking in as they said that the hotel is full. But they still did go thru the extra mile to try to get me my King size bed. The only thing is that the bed is make up of 2 super single bed. Hence a line in between which can be kind of uncomfortable. Room attend delivering the towel is slow in response.
Stayed 2 nights in Feb 2023
Response from Christina on 9 Mar,2023
Dear John, thank you for your feedback. We sincerely apologize for not being able to provide you with a King size bed during your stay with us. We have also noted on the slow delivery of your towel and will immediately address this issue. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

8/10 Good

Justina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Christina on 9 Mar,2023
Dear Justina, thank you for your review. We are glad that you had a positive experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 Excellent

Ooi, Kota Bharu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall great
Stayed 1 night in Jan 2023
Response from Christina on 8 Feb,2023
Dear Ooi, thank you for your review. We are pleased to know that our hotel's quality and services met your expectations. We do hope that your next stay is around the corner as we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 Excellent

Kim Chan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service & helpful staffs
Room is comfortable & big. Very convenient to other places. Booking in very fast. Receptionist saff is polite & helpful. Buffet restaurant staffs are helpful & concerned.
Stayed 2 nights in Dec 2022
Response from Christina on 30 Dec,2022
Dear Kim Chan, thank you for sharing your wonderful review with us. We are delighted to hear that you had a comfortable stay and were impressed with the warm hospitality extended by our staff. We will definitely share your compliments with them. We do hope that your next stay is around the corner as we look forward to welcoming you back again.Regards,Christina Toh, Area General Manager

4/10 Poor

Keitaro

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Christina on 6 Dec,2022
Dear Keitaro, thank you for your review. We regret to note that your stay experience with us did not quite meet your expectations. Please be assured that we will address the issues and ensure the necessary improvements are made. Thank you for your patronage and we look forward to being of service to you again.Regards,Christina Toh, Area General Manager

4/10 Poor

Melanie

Stayed 1 night in Nov 2022
Response from Christina on 21 Nov,2022
Dear Melanie, thank you for your review. We have noted that your stay with us was not to your expectations. Please be assured that we will address the issues and ensure the necessary improvements are made. Our apologies to you and we look forward to being of service to you again.Regards,Christina Toh, Area General Manager

4/10 Poor

Julian

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2022
Response from Christina on 21 Nov,2022
Dear Julian, thank you for your review. We have noted that your recent stay experience did not quite meet your expectations. Please be assured that we will make every effort to improve on our guest experience. Our apologies to you and we look forward to being of service to you again.Regards,Christina Toh, Area General Manager

10/10 Excellent

Pei Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was good.
Stayed 1 night in Oct 2022
Response from Christina on 31 Oct,2022
Dear Pei Jun, thank you for your review and the perfect rating you gave us. We are pleased to hear that you had an overall positive experience. Thank you for choosing our hotel and we most certainly look forward to welcoming you back again.Regards,Christina Toh, Area General Manager

8/10 Good

Bharat

Stayed 1 night in Oct 2022
Response from Christina on 17 Oct,2022
Dear Bharat, thank you for your review. We are glad that you had a positive experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Christina Toh, Area General Manager

8/10 Good

Hiu Tung

Liked: Cleanliness, staff & service, amenities
Very friendly staff.
Stayed 5 nights in Aug 2022
Response from Christina on 9 Sept,2022
Dear Hiu Tung, thank you for your review. We are pleased to know that you had a positive experience and especially liked the warm hospitality of our staff. We will definitely share your compliments with them. Thank you for your patronage and we look forward to having you as our guest again.Regards,Christina Toh, Area General Manager

2/10 Terrible

Kean Kong

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in two rooms, one is already occupied and another one is not clean yet. Third room only ok.
Stayed 1 night in Sep 2022
Response from Christina on 9 Sept,2022
Dear Kean Kong, we are indeed concerned to receive your feedback. We sincerely apologize for the unpleasant experience you had when you checked in. Please be assured that we take your feedback seriously and will immediately address this issue to ensure it does not happen again. Our apologies again and we look forward to serving you better in the future.Regards,Christina Toh, Area General Manager

6/10 Okay

Lee Peng

Stayed 3 nights in Jul 2022

8/10 Good

June

Liked: Cleanliness, staff & service
Location is good to the places that I wanted to visit. Don't like my room is facing carpark and at low floor. I did request for room facing lake view on my booking but didn't happen :(
Stayed 3 nights in Jul 2022
Response from Christina on 1 Aug,2022
Dear June, thank you for your feedback. Although you had found our hotel's location convenient, we are sorry for not accommodating your request for a lake facing room. We will address this issue with our Front Office team to be more alert on all guests' requests. Thank you for your patronage and we look forward to serving you again. Regards, Christina Toh, Area General Manager

10/10 Excellent

Heri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Christina on 25 Aug,2022
Dear Heri, thank you for the perfect rating you gave us. We are pleased to know that you had a positive experience and found our hotel's quality and services to your expectations. Thank you for your patronage and we most certainly look forward to welcoming you back again.Regards,Christina Toh, Area General Manager

6/10 Okay

Samad

Disliked: Staff & service
This policy of servicing the room on alternate days is not good. It is also up to the guest to request the service. On one day we ran out toilet paper in the middle of the night. When the room was serviced no bath towels and face towel were left. Disappointing, and excuse was the pandemic and shortage of staff. More like bad planning and hotel admin.
Stayed 3 nights in Jul 2022
Response from Christina on 20 Jul,2022
Dear Samad, we regret to note that your stay with us was not to your expectations. We can certainly understand your disappointment with the issues encountered and will address the room servicing schedule with the team. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Our apologies to you for the inconveniences caused. Thank you for your patronage and we look forward to serving you better in the future. Regards, Christina Toh, Area General Manager

10/10 Excellent

Rajan

Stayed 3 nights in Jun 2022
Response from Christina on 18 Jul,2022
Dear Rajan, thank you for the perfect rating you gave us. We are glad to know that our hotel's quality and services met your expectations. We do hope that your next stay is around the corner as we look forward to welcoming you back again. Regards, Christina Toh, Area General Manager

4/10 Poor

Sunitha

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It is a convenient spot to be. I however learnt to not make bookings through Expedia when one is plagued with travel woes. The hotel despite repeated earlier emails updating our journey, were not willing to accommodate an extra day out of the missed 2 earlier days. The reason its because it is a third party booking. So the lesson is not to use Expedia. The check in service was dull and not inviting. At least, we are grateful that we had a room at midnight. It would have been good if the accommodation was given as we travel across such time difference with children and with so many delays/cancellations. I will not go back to this hotel for it's lack of service and humanity. I had moved to Empire Hotel nearby that is more accommodating and even gave us a discount on our extra days over their discounted amount. We appreciate their humanity and hospitality. Thank you. This hotel and Expedia is a bad option for us this time sadly.
Stayed 3 nights in Jul 2022
Response from Christina on 18 Jul,2022
Dear Sunitha, we regret to note that your recent stay experience with us was not to your expectations. We sincerely apologize for the unpleasant experience you had due to the poor service extended by our staff. Please be assured that we will immediately address these issues and make every effort to improve on our guest experience. Our apologies again and we look forward to serving you better in the future. Regards, Christina Toh, Area General Manager

8/10 Good

Wee Kiang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very pleasant hotel and value for money
Stayed 1 night in Jul 2022
Response from Christina on 18 Jul,2022
Dear Wee Kiang, thank you for your review and for choosing our hotel. We are so happy to hear that you had a wonderful stay with us. It is always a pleasure to receive good feedback from our guests. Thank you for your patronage and we most certainly look forward to welcoming you back again. Regards, Christina Toh, Area General Manager

6/10 Okay

Jeeva

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Western style property. Friendly and responsive staff. Unfortunately, the initial room assigned to us was in bad shape. Water damage on the ceiling in the bathroom. Leak. Worn out countertops that badly need replacing. We were promised another room on the same floor. Waited 2 hours plus and had to call front desk again. Assigned a room 2 floors above. No porter to help move. No compensation for our inconvenience. Rather disappointing, considering we had an excellent experience one week prior.
Stayed 3 nights in Jun 2022
Response from Christina on 27 Jun,2022
Dear Jeeva, thank you for your feedback. We have noted your comments and regret to note that your stay this time around fell short of your expectations. We sincerely apologize for the inconveniences you encountered and have no excuse but to extend our sincere apologies to you. Please be assured that we will address the issues and make every effort to improve on our guest experience. Our apologies again and we look forward to serving you better in the future. Regards, Christina Toh, Area General Manager

10/10 Excellent

Chin

Stayed 1 night in Jun 2022
Response from Christina on 21 Jun,2022
Dear Chin, thank you for the perfect rating you gave us. We are glad to know that you had a positive experience and were impressed with our hotel's quality and services. We do hope that your next stay is around the corner as we look forward to welcoming you back again. Regards, Christina Toh, Area General Manager

6/10 Okay

Sim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Maintenance
The property not well maintain
Stayed 1 night in Jun 2022
Response from Christina on 16 Jun,2022
Dear Sim, we regret to note that your recent stay with us was not up to expectations. We have noted your feedback and sincerely apologize for the poor maintenance of the hotel. Please be assured that we will make every effort to address the issues and make the necessary improvements. We do appreciate your patience as we continue to improve our hotel's quality and services to the level you deserve. Thank you and we look forward to being of service to you again. Regards, Christina Toh, Area General Manager

10/10 Excellent

Jeeva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Western-style hotel that is built and maintained to North American standards. The staff were very polite, accommodating and prompt in responding to our needs. We had a flooded shower during our stay, but maintenance and housekeeping personnel fixed it and cleaned up the mess in a jiffy. We will definitely stay here again.
Stayed 4 nights in Jun 2022
Response from Christina on 13 Jun,2022
Dear Jeeva, thank you for leaving us a wonderful feedback following your recent stay with us. We are pleased to hear that you had an overall pleasant stay and were impressed with our hotel's quality and services. We do hope that your next stay is around the corner as we look forward to having you back as our guest again. Regards, Christina Toh, Area General Manager

8/10 Good

Li Lian Ashira

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet with eateries
Stayed 1 night in Jun 2022
Response from Christina on 13 Jun,2022
Dear Li Lian, thank you for your review. We are pleased to know that you had a positive experience with us. We do hope that your next stay is around the corner as we look forward to welcoming you back again. Regards, Christina Toh, Area General Manager

8/10 Good

steve

Travelled with partner
Liked: Staff & service
I like that there’s good local food just across the road, and one that is 24/7. And room overlooks the lake and exercise park/walkway. But the shower can do with a “exit mould” treatment
Stayed 1 night in Jun 2022
Response from Christina on 13 Jun,2022
Dear Steve, thank you for sharing you review with us. We are glad that you found our hotel's location convenient to your needs. We have also noted your comment regarding the treatment for the shower and will address this. Thank you for your patronage and we look forward to being of service to you again. Regards, Christina Toh, Area General Manager

6/10 Okay

Ryota

Stayed 5 nights in May 2022
Response from Christina on 13 Jun,2022
Dear Ryota, thank you for your review. We are pleased to know that you had a good experience and look forward to your next stay with us. Regards, Christina Toh, Area General Manager

8/10 Good

Ahmad Syukri

Stayed 1 night in May 2022
Response from Christina on 23 May,2022
Dear Ahmad, thank you for your review. We are glad that you had a positive experience with us. Thank you for your patronage and we most certainly look forward to welcoming you back again. Regards, Christina Toh, Area General Manager

10/10 Excellent

husna

Stayed 1 night in May 2022
Response from Christina on 17 May,2022
Dear Husna, thank you for the perfect rating you gave us. We are pleased to know that you had an overall positive experience and were impressed with our hotel's quality and services. Thank you for choosing our hotel and we look forward to being of service to you again. Regards, Christina Toh, Area General Manager

6/10 Okay

Mingliang

Stayed 1 night in Apr 2022
Response from Christina on 5 May,2022
Dear Mingliang, thank you for your review. We do appreciate your patience as we continue to improve our hotel's quality and services to the level you deserve. We look forward to serving you better in the future. Regards, Christina Toh, Area General Manager

4/10 Poor

Jemmy

Stayed 1 night in Apr 2022
Response from Christina on 5 May,2022
Dear Jemmy, thank you for your review. We have noted that your stay experience with us did not quite meet your expectations. Please be assured that we will make every effort to improve on our guest experience. Thank you for your patronage and we look forward to welcoming you back again. Regards, Christina Toh, Area General Manager