Outdoor pool

Reviews of Dorsett Putrajaya

4 out of 5
Dorsett Putrajaya
Precinct 3, Wilayah Persekutuan, Putrajaya

Reviews

8.2

Very good

Rating 10 - Excellent. 237 out of 614 reviews" "
Rating 8 - Good. 248 out of 614 reviews" "
Rating 6 - Okay. 82 out of 614 reviews" "
Rating 4 - Poor. 29 out of 614 reviews" "
Rating 2 - Terrible. 18 out of 614 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Irwan, Putrajaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

ARRIFIN BIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

LATHIFF NUR

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lantai tandas sumbat,air bertakung. Rsanya ting 5 hingga 7 air bertakung. Sbb klau ddk d tingkat 2 n 3 xd masalah apa lantai nya.
Stayed 1 night in Jan 2024
Response from Rosnani Rawi on 22 Jan,2024
Dear LATHIFF NUR, Thank you very much for sharing this information with us. Your comment on the bathroom drainage system will be forwarded to the maintenance department for further improvement. Nevertheless, thank you once again for the constructive review, and we look forward to being of service to you again. The Management

10/10 Excellent

PENTADBIRAN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sangat memuaskan
Stayed 1 night in Dec 2023
Response from Rosnani Rawi on 21 Dec,2023
Dear Sir/Madam, Thank you for your great review. We are glad that you are happy and satisfied with your recent stay with us. We are looking towards to your next booking with us soon. Thank you. The Management

10/10 Excellent

GEORGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staffers are very helpful,they let us check in early,help luggage’s bring to the room,bring down luggage to lobby when check out,help book Grab ride,we recommend hotel to friends & family,keep up the good work
Stayed 1 night in Dec 2023
Response from Rosnani Rawi on 11 Dec,2023
Dear GEORGE, Thank you for taking the time to give us such a wonderful review. We are delighted that you found our staff friendly and helpful. We are glad that we were able to live up to your expectations and make your stay both comfortable and memorable. Thank you once again for your feedback and for recommending our hotel to your friends and family. We look forward to welcoming you back to the Dorsett Putrajaya Hotel! Regards, The Management

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and room service.
Stayed 3 nights in Nov 2023
Response from Rosnani Rawi on 1 Dec,2023
Dear Josephine, Thank you very much for taking the time to leave your review. We are delighted to read that you loved our infinity pool and the room service. We look forward to continuing to welcome you and ensuring another blissful stay with us. Thank you. The Management

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accomodation is good. My family likes the room.perfect with sofa convertible to bed.
Stayed 1 night in Oct 2023
Response from Rosnani Rawi on 24 Oct,2023
Daer Catherine, Thank you for choosing Dorsett Putrajaya as your preferred choice of accommodation. We are glad that your family loved our room. We look forward to the opportunity to be of service to you and your family again. Thank you. The Management

4/10 Poor

Data Center

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Putrajaya Hotel
The hotel is too old to charge like a 4star rate. The room smells old n over used. The bed got bed bugs cos i woke up with spots and sore eyes due to bed bugs. The pillow is like been uses for thousands of time. The walk way is old This hotel room should be price rm50-100 then its worth the stay.
Stayed 1 night in Oct 2023
Response from Rosnani Rawi on 20 Oct,2023
Dear Data Center, Thank you for choosing Dorsett Putrajaya as your preferred choice of accommodation. It is with regret that we learn of the inconveniences you encountered during your stay, particularly the smelly room, bed bugs, pillows, and the hotel walkway. Kindly rest assured, we will be discussing this issue immediately with the respective team to address this shortfall. Thank you once again for leaving your review. We certainly hope to welcome you back again soon and offer you another memorable stay. Thank you. The Management

8/10 Good

Taichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
surround is very quiet.
Stayed 1 night in Sep 2023
Response from Rosnani Rawi on 3 Oct,2023
Dear Taichi, Thank you for taking the time to tell us more about your stay with us. We are glad that you found the surroundings of our hotel quiet and comfortable for your rest. Thank you again for your review, and we look forward to welcoming you back again. Regards, The Management

6/10 Okay

Gim Kooi

Disliked: Cleanliness, property conditions & facilities
Room a bit smelly, requested changed room. 2nd room was not bad, hotel looks a bit run down. Halfway carpet smell damped . Food wasn’t great at the restaurant 3rd floor too.
Stayed 1 night in Aug 2023
Response from Rosnani Rawi on 14 Aug,2023
Dear Gim Kooi, Thank you for your review and for choosing our hotel. We would like to extend our sincere apologies for the unpleasant experience that you have encountered. We will seriously take note of the comment given on the smelly room, the carpet smell, and the food served. Please be assured that we will immediately address this issue to ensure the necessary improvements are made. We do hope you give us another chance, as we will definitely improve our services. Regards, The Management

10/10 Excellent

Nadir

Stayed 3 nights in Jul 2023
Response from Rosnani Rawi on 8 Aug,2023
Dear Nadir, Thank you for your rating. We are glad that you are happy with the recent stay with us. We are looking towards to your next stay with us soon. Thank you. The Management

8/10 Good

Kamal

Stayed 1 night in Jul 2023
Response from Rosnani Rawi on 8 Aug,2023
Dear Kamal, Thank you for your rating towards our hotel. We are glad that you are happy with your recent stay here. We are looking towards to your next booking with us soon. Thank you. The Management

10/10 Excellent

Kana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Rosnani Rawi on 24 Jul,2023
Dear Kana, Thank you for your time in evaluating us. We are glad that you are happy with us by giving us 5 stars. We are looking towards to your next stay with us soon. Thank you. The Management

8/10 Good

Jinella, Singapore

Stayed 2 nights in Jun 2023
Response from Rosnani Rawi on 24 Jul,2023
Dear Jinella, Thank you for rating us. We will try our best to improve further in order to serve you better in the future. We are looking towards to your next reservation with us soon. Thank you. The Management

10/10 Excellent

Santa

Travelled with partner
Liked: Cleanliness, staff & service
Great place to stay
Stayed 2 nights in Jun 2023
Response from Rosnani Rawi on 18 Jun,2023
Dear Santa, Thank you for choosing Dorsett Putrajaya as your preferred choice of accommodation and for sharing your kind feedback with us. We are definitely delighted to find that your stay with us has been great. We are looking forward to serving you again anytime soon. Thank you. The Management

8/10 Good

Ibnu

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Foods are good. Bathroom is not the best design as the floor is at the same level with the bedroom. Water easily flows out.
Stayed 1 night in May 2023
Response from Rosnani Rawi on 6 Jun,2023
Dear Ibnu, Thank you for choosing Dorsett Putrajaya as your preferred choice of accommodation. We are glad that you love our food served. However, we would like to apologised on the design of the bathroom which it might make you feel uncomfortable. We hope to see your next booking with us soon. Thank you. The Management

8/10 Good

Michael

Stayed 7 nights in May 2023
Response from Rosnani Rawi on 24 Jul,2023
Dear Michael, Thank you for rating us. We are glad that you are happy with the recent stay in the hotel. We are looking towards to your next stay with us soon. Thank you. The Management

10/10 Excellent

Wah Seng Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk manager was very patience and professional in handling my room when I request for a window view room. Once again, I have no hesitation to come back and stay there next time.
Stayed 2 nights in May 2023
Response from Rosnani Rawi on 25 May,2023
Dear Wah Seng Philip, thank you for choosing Dorsett Putrajaya as your preferred choice of accommodation. We are pleased to hear that you had a pleasant visit and appreciated how helpful our receptionist was. I'll make sure to let our personnel know how much their efforts contributed to your positive experience. We hope to see you again very soon. Thank you. The Management

10/10 Excellent

Wingsee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view from our room and the staff is very friendly.
Stayed 2 nights in Mar 2023
Response from Rosnani Rawi on 8 Mar,2023
Dear Wingsee, Thank you for spending your time in evaluating us. We are glad that you love the view from our room. Our friendly staff are looking forward to seeing you on your next visit. Thank you. The Management

2/10 Terrible

Halimah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
we supposed to to include breakfast during our four nite stay but the front desk stted buffet must be paid .In the hotel reciept stated breakfast included
Stayed 4 nights in Feb 2023
Response from Rosnani Rawi on 8 Mar,2023
Dear Halimah, Thank you for your review. We apologise for the shortcoming that you have faced regarding the room not including breakfast. Please note that your concerns have been passed on to our Front Desk Manager. We do hope you give us another chance as we will definitely improve our services. Thank you. The Management

8/10 Good

Arshad

Liked: Cleanliness, staff & service
Hostel was good but far from city centre.
Response from Rosnani Rawi on 15 Jan,2023
Dear Arshad, thank you for your review. We are glad that overall you had a good stay with us. We hope to welcome you back to the hotel soon. Thank you. The Management

6/10 Okay

Dorothy, Bedias

Travelled with partner
Liked: Cleanliness
The outside of the hotel needs work; be aware that parking is in the basement of the shopping center and you have to take the card with you to validate your parking. That is if you can find anyone to validate the parking - they either have people lined up checking in/out or the desk clerks are no where to be found. We just paid for parking because it wasn’t worth the hassle. The bar is closed which is why we picked the hotel and nothing on the website said it was closed. There is nothing at this location, so you will need a car if doing any activities. I would only stay at this hotel if I needed a place to stay for one night.
Response from Rosnani Rawi on 29 Dec,2022
Dear Dorothy, We appreciate you taking the time to provide us with such detailed feedback about your stay. We will use this constructive feedback to further improve our services. Nevertheless, thank you once again for the constructive review and looking forward to be in service to you again. Thank you. The Management

4/10 Poor

leong

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Don’t think this hotel worth 4 stars with the amenities and service provided. No face towel, no sheer curtain, not many staff which seems friendly. The checkout staff was the only one with the greatest smile throughout my stay.
Stayed 1 night in Nov 2022

6/10 Okay

Lorraine

Stayed 1 night in Oct 2022

10/10 Excellent

Boyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Nice room. Not far to PICC. Good restaurant and coffee shop. Clean linens. My room safe wasn't working.
Stayed 2 nights in Oct 2022
Response from Rosnani Rawi on 14 Oct,2022
Dear Boyd, thank you for taking the time to provide us with your feedback in reference to your stay with us. We very much appreciate your positive comments regarding the helpfulness of our staff, our room and the facilities around this hotel. We have noted your feedback on the safe box and sincerely apologize for that. We hope that your stay was otherwise pleasant and we look forward to welcoming you back again. Thank you. The Management

8/10 Good

Nor

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place and very satisfied
Stayed 4 nights in Sep 2022
Response from Rosnani on 3 Oct,2022
Dear Nor, thank you for the great review of our hotel! We are glad that you enjoyed your stay and happy to hear that you like our place and satisfied with the services. We hope that you could keep on supporting us and we are looking forward to your next stay with us soon. Thank you. The Management

6/10 Okay

SYED NASIRIN BIN SYED ZAINOL ABIDIN

Liked: Staff & service
You would need a car.
Stayed 1 night in Sep 2022
Response from Rosnani on 3 Oct,2022
Dear SYED NASIRIN BIN SYED ZAINOL ABIDIN, thank you for your time in rating us. We hope that you do have an enjoyable stay here. We are looking towards to your next reservation soon. Thank you. The Management

4/10 Poor

Dato Adam

Business traveller
Disliked: Property conditions & facilities, room comfort
Nothing great
Place is kinda old. Nothing much in the area but just goverment office. The room looks old n outdated. Not even a mineral water bottle in the room.
Stayed 2 nights in Sep 2022
Response from Rosnani on 3 Oct,2022
Dear Dato Adam, thank you for your feedback towards Dorsett Putrajaya. For your information, that the hotel is adapting the ecovalue culture, therefore, we are reducing the usage of plastic drinking bottles in the hotel. All water served to our customer is directly from COWAY machine and a glass jug was provided in the room. We are looking towards your next reservation with us soon. Thank you. The Management

10/10 Excellent

Lim Guat, BANTING

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was bigger than what I expected and the room is extremely clean. The bad point is that we can see the bed sheet does not clean properly as stain still can be found. Can feel bed bug while sleeping on the bed.
Stayed 1 night in Jul 2022
Response from Rosnani Rawi on 2 Sept,2022
Dear Lim Guat, thank you for your feedback. We are glad that you are happy with the room size and the cleanliness. However, we are sorry about the shortcoming on the cleanliness of the bed sheet which we have forwarded to the housekeeping department for further improvement. We hope that you could give us another chance in order to serve you better in near future. Thank you. The Management

10/10 Excellent

Zhan Wei, Cheras

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay la not bad la but the swimming pool is crazily crowded haha, so for those who want to swim and worried about COVID. Just go for the stay
Stayed 2 nights in Aug 2022
Response from Rosnani Rawi on 14 Oct,2022
Dear Zhan Wei, thank you for your feedback towards Dorsett Putrajaya. We are glad that you enjoyed your stay and we noted your comment on the swimming pool. Thank you once again for your feedback, and we look forward to welcoming you back to Dorsett Putrajaya Hotel! Regards, The Management

2/10 Terrible

Steven

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed. First room offered had no windows! Felt like a prison. Asked for another room - which faced a wall. Staff unfriendly and unhelpful. Pool area was packed full of kids. Thankfully the gym is serviceable.
Stayed 1 night in Jul 2022
Response from Rosnani Rawi on 30 Jul,2022
Dear Steven, thank you for your feedback towards Dorsett Putrajaya. We are regret that you faced some shortcomings during your recent stay here. We will notify the respective department for further action. We hope that this incidence will not affect your support for Dorsett Putrajaya. We are looking towards your next booking with us soon. Thank you. The Management

4/10 Poor

Jurgen, Erpe

Disliked: Cleanliness, staff & service, property conditions & facilities
Really needs urgently een update. And for housekeeping some cleaning training sessions
Stayed 1 night in Jul 2022
Response from Rosnani Rawi on 30 Jul,2022
Dear Jurgen, thank you for sharing your recent experience with us. We are indeed very sorry for the inconvenience that you encountered pertaining to the cleanliness. Please be assured that we will share your constructive comments with the team and make every effort to improve on our guest services. We hope that you could give us another opportunity to serve you better in future. Thank you. The Management

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and not so old yet. Less crowded. Facility in room quite nice.
Stayed 1 night in Jul 2022
Response from Rosnani Rawi on 18 Jul,2022
Dear Brian, thank you for taking the time to write us your feedback. We are glad that you enjoyed your stay and happy to know that you are satisfied with the services rendered to you during your recent stay here. We hope that you could keep on supporting us and we are looking forward to your next stay with us soon. Thank you. The Management

8/10 Good

Punitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calming
Stayed 1 night in Jul 2022
Response from Rosnani Rawi on 18 Jul,2022
Dear Punitha, thank you for your feedback about your stay at Dorsett Putrajaya. We are glad that you had an overall pleasant experience. We are looking towards to your next booking with us soon. Thank you. The Management

8/10 Good

VU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely place to unwind next to the lake. If you are looking for a quiet place to relax, this is where you should be. Otherwise, go straight to KL for more entertainment options.
Stayed 2 nights in Jul 2022
Response from Rosnani Rawi on 15 Jul,2022
Dear VU, thank you for taking the time to review our property. We are very happy to hear that you had a pleasant experience with Dorsett. We hope to have welcome you again. We will be sure to let our staff know how much of an impact they made on your experience. Thank You. The Management

8/10 Good

Diana Shafrida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to stay at this hotel. Will do repeat again. Thank you to all staff
Stayed 1 night in Jul 2022
Response from Rosnani Rawi on 15 Jul,2022
Dear Diana Shafrida, thank you for your feedback about your stay at Dorsett Putrajaya. We are glad that you are happy with your recent stay with us. It was great, that you love the hotel and the warm hospitality given by the staffs as well. We are looking towards to your next stay with us soon. Thank you. The Management

8/10 Good

Yuhaizan

Stayed 1 night in Jul 2022
Response from Rosnani Rawi on 15 Jul,2022
Dear Yuhaizan, thank you for your rating towards our hotel. We are glad that you are happy with your recent stay here. We are looking towards to your next booking with us soon. Thank you. The Management

8/10 Good

MOHD ISMI ASWALY

Business traveller
Liked: Cleanliness, staff & service, amenities
Location is strategically in front of the main road, however its gym still being closed for use.
Stayed 3 nights in Jun 2022
Response from Rosnani Rawi on 1 Jul,2022
Dear MOHD ISMI ASWALY, thank you so much for your raved review of Dorsett Putrajaya. We are glad that you love the location this hotel. We take note on your feedback and it has been forwarded to the respective department for further improvement. Thank you. The Management

8/10 Good

Azman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just good
Stayed 1 night in Jun 2022
Response from Rosnani Rawi on 1 Jul,2022
Dear Azman, thank you for choosing Dorsett Putrajaya as your preferred choice of accommodation. We are glad that you have an enjoyable stay with us. We are looking towards to your next reservation with us soon. Thank you. The Management

10/10 Excellent

Azzad

Stayed 1 night in Jun 2022
Response from Rosnani Rawi on 1 Jul,2022
Dear Azzad, thank you for giving us a perfect rating. We are glad that you are happy with the recent stay in the hotel. We are looking towards to your next stay with us soon. Thank you. The Management

8/10 Good

Nur Syahida

Stayed 2 nights in Jun 2022
Response from Rosnani Rawi on 10 Jun,2022
Dear Nur Syahida, thank you for your rating and for choosing our hotel. We are glad that you are happy with the recent stay with us. We are looking towards to your next stay with us soon. Thank you. The Management

8/10 Good

Nur Syarina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Jun 2022
Response from Rosnani Rawi on 10 Jun,2022
Dear Nur Syarina, thank you for your rating and for choosing our hotel. We are glad that you have a pleasant and enjoyable stay with us. We are looking towards to your next stay with us soon. Thank you. The Management

2/10 Terrible

Fazlee

Stayed 1 night in May 2022
Response from Rosnani Rawi on 10 Jun,2022
Dear Fazlee, thank you for your rating. We will look into the further improvement to serve you better in future. Hope that we will see you soon. Thank you. The Management

6/10 Okay

MOHD FAHAMI

Business traveller
just ok
Stayed 1 night in May 2022
Response from Rosnani Rawi on 10 Jun,2022
Dear MOHD FAHAMI, thank you for your time in reviewing us. We hope that you do have an enjoyable stay here. We are looking towards to your next reservation soon. Thank you. The Management

8/10 Good

Kim Koay

Stayed 1 night in May 2022

4/10 Poor

Wan

Travelled with partner
Liked: Cleanliness
Hotel location near Sultan Mizan mosque and lake was breathtaking. Check in took 25 minutes waiting in line. Only 1 person at front desk during peak check in time. Room given was not cleaned, bed not made! Given nicer room to compensate, but no towels or hangers provided. Towels finally arrived after 5 hours! Room safe was not attached to any surface. Anyone can walk away with your valuables! Room was nice but the maze of corridors can be claustrophobic.
Stayed 1 night in May 2022

10/10 Excellent

Norhaslina

Stayed 1 night in May 2022
Response from Rosnani Rawi on 10 Jun,2022
Dear Norhaslina, thank you for giving us a perfect rating. We are so glad to hear that you had great experience with us! We hope to see you again on your next reservation. Thank you. The Management

10/10 Excellent

Ahmad

Stayed 2 nights in Apr 2022
Response from Rosnani Rawi on 10 Jun,2022
Dear Ahmad, thank you for giving us a perfect rating. We are so glad to hear that you had great experience with us! We hope to see you again on your next reservation. Thank you. The Management

10/10 Excellent

Mohamad isa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Near mosque n bazaar ramadhan
Stayed 1 night in Apr 2022
Response from Rosnani Rawi on 18 Apr,2022
Dear Mohamad Isa, thank you for your time in evaluating us. We are glad that you love the location of this hotel. We are looking towards to your next stay with us soon. Thank you. The Management

10/10 Excellent

Nur Faizza

Stayed 1 night in Apr 2022
Response from Rosnani Rawi on 18 Apr,2022
Dear Nur Faizza, Thank you for your time in rating us. We are glad that you are happy with your recent stay with us. We are looking towards to your next stay with us soon. Thank you. The Management