Living area

Reviews of DoubleTree by Hilton Hotel Kuala Lumpur

5 out of 5
DoubleTree by Hilton Hotel Kuala Lumpur
348 Jalan Tun Razak, Kuala Lumpur

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 1009 reviews" "
Rating 8 - Good. 335 out of 1009 reviews" "
Rating 6 - Okay. 100 out of 1009 reviews" "
Rating 4 - Poor. 49 out of 1009 reviews" "
Rating 2 - Terrible. 19 out of 1009 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yeo Siew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for weekends. Dining choices in and out of the hotel are good. Staff very friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Yohei

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024

8/10 Good

Tamal Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that the property in atop a Mall in the same building - gives a lot of options for dining and shopping
Stayed 3 nights in Mar 2024

10/10 Excellent

Helena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and in a great location
Stayed 3 nights in Mar 2024

6/10 Okay

yasar, ADELAIDE

Liked: Staff & service
Nothing good to be said about it..It is old and smelly..
Stayed 1 night in Mar 2024

10/10 Excellent

Shahid

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay great staff
Stayed 2 nights in Mar 2024

8/10 Good

XUEQIANG

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Prasuna, Calgary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at Doubletree Hilton three times and find it very convenient, safe and relish their breakfast.
Stayed 6 nights in Feb 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fantastic and the service was like that for the two days and two nights I stayed. Regards Mr. Simon
Stayed 2 nights in Feb 2024

10/10 Excellent

Shahriar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is nice hotel with shopping mall around and underneath the hotel. The is grocery store, money exchange place, pharmacy, eatery with all kinds of food in basement. A convenient place.
Stayed 6 nights in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel, would highly recommend in KL
Stayed 3 nights in Feb 2024

8/10 Good

Antoine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In great location
Stayed 2 nights in Feb 2024

8/10 Good

Suhaileen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great, have all the right facilities, convinient easy to go about in KL. Room is clean and comfy, delicious and reasonable price inroom dining. Area to improve, a few staff are rude with customer especially when they think we cant hear or see them.
Stayed 1 night in Feb 2024

8/10 Good

Melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the complimentary cookie during check in. The scent in the elevator is also quite pleasing. Had a pleasant stay overall. The only downside is probably the parking, where you might need to manually ask to leave the parking after validating your parking ticket.
Stayed 2 nights in Jan 2024

8/10 Good

Ammar

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Jan 2024

10/10 Excellent

Sanisith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 3 nights in Jan 2024

10/10 Excellent

Robyn, Innaloo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and amenities. Beautiful pool and sauna/steam room. Very clean. Great bed. Very reasonably priced
Stayed 2 nights in Jan 2024

10/10 Excellent

Rowena, wembley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

8/10 Good

Aarthi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Gina

Stayed 3 nights in Dec 2023

10/10 Excellent

bruno

Stayed 2 nights in Dec 2023

10/10 Excellent

bruno

Stayed 2 nights in Dec 2023

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay
My son loved it. Clean. Accessible. Have a good mall in the same building.
Stayed 4 nights in Dec 2023

10/10 Excellent

Shabina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice to spend your vacation time! Excellent breakfast.
Stayed 3 nights in Dec 2023

6/10 Okay

Henry

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Near by coffee shops ... etc, near MTR very convenient, Sink plugged, indicating facilities is getting old.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023

10/10 Excellent

Ching

Stayed 2 nights in Dec 2023

8/10 Good

Avni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay except for hot shower
We had 2 rooms during our stay of 3 nights. It was an awesome experience. Very convenient also as there are some shops in the Intermark Mall below. And plenty of food options. Only one thing lacking- hot water for shower. The was was warm enough to shower but not steaming hot which is how we like it. We were unable to make it any hotter. Hope the hotel can do something about that.
Stayed 3 nights in Nov 2023

8/10 Good

Mervin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are friendly and eager to help. Conveniently located such that it does not cost much to travel around places of interest in KL by grab.
Stayed 3 nights in Nov 2023

8/10 Good

Khanif

Stayed 1 night in Oct 2023

10/10 Excellent

Indrajith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

6/10 Okay

Travel

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Ali

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor & the room smells toooooo bad. The smell like a carpet and wall mold I can't take a breath in that floor how it is a 5 start hotel ! The staff is not helpful to change the room taken very long time !!!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Lovely stay with an amazing breakfast.
Stayed 1 night in Sep 2023

8/10 Good

Humera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night and really liked the place
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel to stay while in KL
Stay at DoubleTree was nothing but awesome. Right from the start they assisted by helping to get the room ready earlier so I can check in way before the standard check in time of 3pm. Room was super comfortable and nice, and the breakfast is really good (they rotate their menu daily so you won't have to stick to the same items every day).
Stayed 8 nights in Sep 2023

10/10 Excellent

AZER, kissimmee

Liked: Cleanliness, staff & service
Very good location, nice and friendly staff..
Stayed 3 nights in Sep 2023

6/10 Okay

Haya, Doral

It’s an old property in a mall. Don’t expect to do anything here besides sleep. Rooms need serious renovation.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ahmed

Stayed 2 nights in Aug 2023

2/10 Terrible

jason

Stayed 1 night in Aug 2023

10/10 Excellent

Nithiporn

Stayed 2 nights in Aug 2023

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is attentive but there’s a long queue at check in counter.. room was great and near to train station. Limited dining places.
Stayed 1 night in Aug 2023

10/10 Excellent

Jinming Jerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and clean room
Stayed 2 nights in Jul 2023

4/10 Poor

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was very disappointed with the service. First on getting to the check in desk I was asked to wait in line (by someone who could have been behind the desk helping) Then on check out my luggage was moved to another part of the adjoining mall, in a room that was unmanned. The concierge could not be bothered to pull him self away from his personal cell phone to help me locate it. I left some items in the room and despite asking for it in lost property no one bothered to call me back to tell me of it was found or not despite many calls Bad service at front of the house Come on guys this is a Hilton! Need to do better
Stayed 2 nights in Aug 2023

8/10 Good

Omar, coppell

Liked: Cleanliness, staff & service, property conditions & facilities
Baggage service neede
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hilton standard. As expected.
Stayed 4 nights in Jul 2023

8/10 Good

Pei Pei

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Brian

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Close to the embassy, shopping and the twin towers.
Stayed 1 night in Jul 2023