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This is nice hotel with shopping mall around and underneath the hotel. The is grocery store, money exchange place, pharmacy, eatery with all kinds of food in basement. A convenient place.
The hotel is great, have all the right facilities, convinient easy to go about in KL. Room is clean and comfy, delicious and reasonable price inroom dining. Area to improve, a few staff are rude with customer especially when they think we cant hear or see them.
I love the complimentary cookie during check in. The scent in the elevator is also quite pleasing. Had a pleasant stay overall. The only downside is probably the parking, where you might need to manually ask to leave the parking after validating your parking ticket.
We had 2 rooms during our stay of 3 nights. It was an awesome experience. Very convenient also as there are some shops in the Intermark Mall below. And plenty of food options.
Only one thing lacking- hot water for shower. The was was warm enough to shower but not steaming hot which is how we like it. We were unable to make it any hotter. Hope the hotel can do something about that.
The floor & the room smells toooooo bad. The smell like a carpet and wall mold I can't take a breath in that floor how it is a 5 start hotel ! The staff is not helpful to change the room taken very long time !!!
Stay at DoubleTree was nothing but awesome. Right from the start they assisted by helping to get the room ready earlier so I can check in way before the standard check in time of 3pm. Room was super comfortable and nice, and the breakfast is really good (they rotate their menu daily so you won't have to stick to the same items every day).
Alan
Stayed 8 nights in Sep 2023
10/10 Excellent
AZER, kissimmee
22 Sept,2023
Liked: Cleanliness, staff & service
Very good location, nice and friendly staff..
AZER
Stayed 3 nights in Sep 2023
6/10 Okay
Haya, Doral
6 Sept,2023
It’s an old property in a mall. Don’t expect to do anything here besides sleep. Rooms need serious renovation.
I was very disappointed with the service. First on getting to the check in desk I was asked to wait in line (by someone who could have been behind the desk helping)
Then on check out my luggage was moved to another part of the adjoining mall, in a room that was unmanned. The concierge could not be bothered to pull him self away from his personal cell phone to help me locate it.
I left some items in the room and despite asking for it in lost property no one bothered to call me back to tell me of it was found or not despite many calls
Bad service at front of the house
Come on guys this is a Hilton! Need to do better