Exterior

Reviews of Four Seasons Hotel Kuala Lumpur

5 out of 5
Four Seasons Hotel Kuala Lumpur
145 Jalan Ampang, Kuala Lumpur, Wp Kuala Lumpur

Reviews

9.4

Exceptional

Rating 10 - Excellent. 234 out of 311 reviews" "
Rating 8 - Good. 48 out of 311 reviews" "
Rating 6 - Okay. 16 out of 311 reviews" "
Rating 4 - Poor. 8 out of 311 reviews" "
Rating 2 - Terrible. 5 out of 311 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Adam, Ampang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Khairun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in kl we have stayed in Next to all shopping outlets and eateries Excellent staff Didi and Khai were most welcoming Amran at the concierge desk helped us with our online flight check in The room is very spacious The bed so comfortable the bedding first class Towels soft n fluffy Fruits and flowers to welcome us Will definitely stay here again my next visit to kl
Stayed 1 night in Feb 2024

8/10 Good

Stephane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our one bedroom apartment had a lot of stains on the walls and furniture.It wasn't Four Season's standard clean.
Stayed 5 nights in Jan 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Don’t miss the Bar Trigona.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mailinh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience here. Very friendly and accomodating staff, great amenities. Fantastic spa and dining experiences as well
Stayed 1 night in Jan 2024

10/10 Excellent

Ho Ming Elton

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, nothing to pick on. Just expensive.
Stayed 3 nights in Dec 2023

10/10 Excellent

Dean, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Niyazi, CLIFTON

Disliked: Cleanliness, property conditions & facilities
Dirty….!!!
Stayed 3 nights in Dec 2023

10/10 Excellent

Jesse and Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not fault this property- beautiful facilities, superb service , wonderful location
Stayed 2 nights in Nov 2023

10/10 Excellent

Matthew James Andrew, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Jingyu

Stayed 2 nights in Sep 2023

6/10 Okay

Shoaib

Travelled with family
Liked: Room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Pei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Katrina

Stayed 3 nights in Sep 2023

10/10 Excellent

Lal

Liked: Cleanliness, staff & service, property conditions & facilities
Grace hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

Rami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel; I consider this to be the best hotel in Kuala Lumpur; large, clean room; excellent service
Stayed 2 nights in Mar 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very appreciative of the hotel’s transportation service at 1:00 am. The staff was remarkable at every level, the whole stay. A cot was provided without even asking for it. The hotel is across the street from a great mall, good food, and the Petronas towers. I’ve stayed at many 4 & 5 star hotels through traveling and this hotel was superior!
Stayed 5 nights in Jun 2023

8/10 Good

amir

Stayed 5 nights in May 2023

10/10 Excellent

Samsheer

Stayed 1 night in May 2023

2/10 Terrible

TAKUMA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Lu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2023

10/10 Excellent

Reshma

Stayed 1 night in Feb 2023

10/10 Excellent

Taufiq

Stayed 3 nights in Jan 2023

10/10 Excellent

Talal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Kazutaka

Stayed 1 night in Dec 2022

10/10 Excellent

Khalid

Stayed 3 nights in Dec 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring KLCC. Room was very comfortable. Pool and gym excellent.
Stayed 1 night in Nov 2022

2/10 Terrible

Azadeh

Stayed 1 night in Oct 2022

10/10 Excellent

Meral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Four Seasons have thought of everything in terms of amenities and making their guests feel at home. They sent us cakes and chocolates for our honeymoon/bday. The staff are super friendly and accommodating. The location of the hotel is a short walk from the Petronas Towers and the shopping mall. I would definitely stay here again. Amazing hotel and staff.
Stayed 2 nights in Oct 2022

10/10 Excellent

Ekrem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like it. Appreciated lovely staff and Executive lounge Mr Gurmit Thank you
Stayed 1 night in Sep 2022

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Destination Luxury Hotel!
This is one of the largest Four Seasons we have visited. The hotel fills an entire skyscraper whose rooms have unparalleled views of KL. All restaurants are top notch! The Bar Trigona is one of the best in the world (try the umami cocktail). The Lounge restaurant is a must for tea time (much of it designed by Jimmy Choo). Location is great right next Petronas towers.
Stayed 4 nights in Aug 2022

8/10 Good

Rohana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

A

Stayed 5 nights in Aug 2022

6/10 Okay

Roslee

Travelled with family
Four seasons (KL)
It was not the four seasons that I expected...
Stayed 1 night in Aug 2022

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Zachery

Stayed 1 night in Aug 2022

10/10 Excellent

Elleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous property! And the staff were all so professional yet welcoming! From the doorman to check in, to the team at Curate for breakfast. It was lovely really. It was a short stay this time and we will love to be back!
Stayed 1 night in Jul 2022

10/10 Excellent

RITCHIE, Daly City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Four Seasons KL is a fantastic property with a friendly and helpful staff in a terrific location in Kuala Lumpur’s City Center neighborhood. The room was immaculately clean, and the furnishings and amenities were opulent. My only gripe was that the in-room iPad kept getting frozen. This device allows guests to place room service orders & directly communicate to the hotel’s staff. One phone call to guest service and the issue was swiftly resolved, but since this device was so useful to me, I was disappointed that it was so unreliable. Other than that, the hotel is absolutely incredible. The location is unbeatable (next to the Petronas Towers, KLCC Suria Mall). I highly recommended this property to anyone looking for a luxurious stay in KL!
Stayed 4 nights in Jul 2022

10/10 Excellent

Hamzah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The first day I check in the hotel the staff are very very helpful and courtesy (specially the supervisor shui Lee ) . The coffee house waitress (can’t remember her name ) she is very very good customer services. Overall the staff are very excellent services . The food 5 stars
Stayed 2 nights in Jun 2022

8/10 Good

Murat

Stayed 1 night in Jun 2022

8/10 Good

Siew Thim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay at Four Seasons KL
Very big room, but design wise, still loses to Grand Hyatt KL’s room, in my opinion. View wise, Grand Hyatt has the full view of KLCC while Four Seasons is right next to KLCC, which means the view is less attractive. Having said that, the Four Seasons service level is impeccable, slightly better than Hyatt.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Convenient only
Average service in general Well located next to KLCC Hotels seem worn out despite it being few years old only . Shower with mould Some staff were excellent and some clearly not fit for four seasons Overall not too impressed
Stayed 4 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic family staycation at FS KL
FS KL was the perfect hotel for our first family staycation (since the pandemic!). Whilst waiting for our room to be ready (for check-in), we had lunch at the poolside bar (delicious nasi goreng & decent burger) and had a quick swim in the pool (we came ready with our swimsuits!). There’s a smaller wading pool which was fun for our kid. The hotel room itself was really lovely, comfortable and spacious. We had requested for an additional bed for our kid, and even so, there was plenty of space for us to move about the room. Loved everything about the bathroom - the Kohler bathtub, Kohler toilet (with the fancy panel - like the Japanese style toilets), and L’Occitane toiletries. The breakfast at Curate had a good spread of local food, and assortments of pastries. Of notable mention, ALL the staff we encountered during our stay were friendly and genuinely pleasant - great service staff! Would highly recommend FS KL as the top choice of hotel in KL.
Stayed 1 night in May 2022

4/10 Poor

Tsz Ching

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointing stay at Four Season KL
The fridge wasn’t cold, as the rubber seal was coming off. The iPad in the room wasn’t charging. The water pipe for the shower makes a banging noise when it’s on. Executive lounge was closed, should have let the customers know prior to booking. Couldn’t access to any club facility and had to eat with every guests. Found broken glass on the bathroom floor. The trap door under the bath couldn’t close.
Stayed 3 nights in May 2022

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely polite and professional. There was nothing they could not assist with during our 10 day stay at the Four Seasons. The hotel is conveniently located within walking distance of many fine restaurants and shops. Will definitely return.
Stayed 1 night in Apr 2022

10/10 Excellent

Azmin, Petaling Jaya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel in the center of KL city
Stayed 2 nights in Mar 2022

10/10 Excellent

Hui Ju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Shozo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially staff level is Amazing. Modest, polite and friendly. I believe here is the highest quality hotel where I have stayed in KL.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely perfect
It has been an amazing stay with our family at the hotel. The wonderful and friendly hotel staff had also made our stay super pleasant. Definitely recommended and would come back soon!
Stayed 2 nights in Jan 2022