In-room safe, desk, soundproofing, iron/ironing board

Reviews of GM Grand Moments Hotel

2 out of 5
GM Grand Moments Hotel
1 & 3 Jalan PJS 11, Bandar Sunway Metro, Petaling Jaya, Selangor

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 111 reviews" "
Rating 8 - Good. 53 out of 111 reviews" "
Rating 6 - Okay. 24 out of 111 reviews" "
Rating 4 - Poor. 8 out of 111 reviews" "
Rating 2 - Terrible. 4 out of 111 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Brett

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The picture they use in their advertisement must be from the first day they opened thirty years ago? The place was dirty and shabby and worn out and due to the late hour of our arrival we decided we would stay and get an upgrade in the morning, also it was Christmas and all the other hotels were at maximum capacity and charging double rates due to the holiday. We were given a closet sized room that stunk of mold and the elevator was right next to the room. After going out in the morning and finding that every hotel was booked and there were still bus loads of people coming and going we realized we were screwed unless we wanted to pay double or triple our expected budget. We asked this hotel for an upgrade and were told that "due to the holiday" yadda yadda yadda, that it would be difficult but after a little negotiation a number was agreed to and we paid and additional amount of 45 ringlet? for the two days stay. We were shown a room with an actual window, You know like the picture in the add but only thirty years older? It was bigger and had a window was the only thing I can say was an improvement as there was an airplane turbo fan outside the window that roared 24/7. We stayed only because trying to find another room elsewhere would have cost us double or triple our budgeted stay. To say it was a good stay in KL would be an exaggeration. To be honest I have done a lot of traveling and have NEVER had such a bad experience in my 65 years. I will never go to KL again.
Stayed 3 nights in Dec 2023

4/10 Poor

Yong Boon

Business traveller
Disliked: Cleanliness, property conditions & facilities
Cleanliness is a big issue and housekeeping is zero even for 3 nights stay. Must inform for cleaning which is understandable but not always have personnel at counter to informed. Early check in is chargeable even with multiple rooms available, with such rate, we should have more service. Free breakfast is unclear reason and has to resort to settle on own. At night, air con off by itself as well as tap start run full blast with no reasons at all. Room was not clean with bad odour and felt breathless and paralysed during sleeping due to supernatural reason. Overall an extremely horrifying stay and will not return again due to the supernatural reasons and cleanliness. For the brave only.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Strategic place. Then hotel is located right in front of the mall. The hotel provides free breakfast (roti canai and Teh tarik).
Stayed 1 night in Jul 2022

8/10 Good

Yan

Liked: Staff & service
Just opposite of Sunway Pyramid, that's the selling point. There are lots of things you can do at Sunway Pyramid and Lagoon, and vicinity, not excluding food varieties
Stayed 5 nights in May 2022

6/10 Okay

Haruna

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Apr 2022

8/10 Good

Julie

Stayed 2 nights in Mar 2022

10/10 Excellent

Shafee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable price
Arrive late around 1am and the check in was smooth. When enter the room, the smell was good though. And then the Tv remote problem, call the reception he came and solved👍 Aircond also good. Got free breakfast @ kedai mamak below the hotel. The best thing was this hotel got lift. Overall is a worthful stay with the price you paid.
Stayed 1 night in Nov 2021

8/10 Good

GUAN YEIK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

GUAN YEIK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Fendi on 4 Oct,2020
We are excited to hear from you, this review rating would definitely increase morale of our staffs. Thank you for taking your valuable time to drop us a review. We need all your support to grow further and serve you better #Travel Safe #Stay Safe.

8/10 Good

GUAN YEIK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from GM HOTEL on 9 Aug,2020
• We really appreciate your effort to drop us a review. This would help us to know better about guests like you and serve even better to make your stay memorable. Keep supporting us by spreading a word about us to your family and friends. Thank you, Best Regards GM Management #Travel Safe #Stay Safe.

8/10 Good

chaminda sampath

Liked: Cleanliness, staff & service, property conditions & facilities
location is good. sunway peramid jest front. room is too small. food good and test.
Stayed 6 nights in Mar 2020
Response from GM HOTEL on 9 Aug,2020
• Hi Mr/Ms.XNY, Thank you for choosing GM GRAND MOMENTS . We are happy to hear from you. Your review points will really help to increase our visibility and goodwill through all platform. Keep on encouraging us. We never disappoint you. #Travel Safe #Stay Safe.

8/10 Good

Meraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from GM HOTEL on 9 Aug,2020
• Hi Mr/Ms.XNY, Thank you for choosing GM GRAND MOMENTS . We are happy to hear from you. Your review points will really help to increase our visibility and goodwill through all platform. Keep on encouraging us. We never disappoint you. #Travel Safe #Stay Safe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from GM HOTEL on 9 Aug,2020
• Hi Mr/Ms.XNY, Thank you for choosing GM GRAND MOMENTS . We are happy to hear from you. Your review points will really help to increase our visibility and goodwill through all platform. Keep on encouraging us. We never disappoint you. #Travel Safe #Stay Safe.

10/10 Excellent

Tan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Customer Relationship on 30 Jan,2020
Dear Sir/Madam Thank you for your high review rating and comments of GM Grand Moments which will definitely boost the morale of the Hotel and the Staff. We truly appreciate it. We sincerely hope that you will continue to patronize and recommend us to your family and friends in the future. Thank you. Best regards Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price given to me
Stayed 12 nights in Dec 2019
Response from GM HOTEL on 9 Aug,2020
• Hi Mr/Ms.XNY, Thank you for choosing GM GRAND MOMENTS . We are happy to hear from you. Your review points will really help to increase our visibility and goodwill through all platform. Keep on encouraging us. We never disappoint you. #Travel Safe #Stay Safe.

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from GM HOTEL on 9 Aug,2020
• Hi Mr/Ms.XNY, Thank you for choosing GM GRAND MOMENTS . We are happy to hear from you. Your review points will really help to increase our visibility and goodwill through all platform. Keep on encouraging us. We never disappoint you. #Travel Safe #Stay Safe.

6/10 Okay

Victor

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from GM HOTEL on 9 Aug,2020
• Hi Mr/Ms.XNY, Thank you for choosing GM GRAND MOMENTS . We are happy to hear from you. Your review points will really help to increase our visibility and goodwill through all platform. Keep on encouraging us. We never disappoint you. #Travel Safe #Stay Safe.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very near to the sunway pyramid hotel at an affordable price.
Stayed 4 nights in Oct 2019
Response from GM HOTEL on 9 Aug,2020
• Hi Mr/Ms.XNY, Thank you for choosing GM GRAND MOMENTS . We are happy to hear from you. Your review points will really help to increase our visibility and goodwill through all platform. Keep on encouraging us. We never disappoint you. #Travel Safe #Stay Safe.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Kaur on 1 Sept,2019
Hi good afternoon, Hope you have a great stay at grand moment hotel Thank you.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
eg..Family room for 3 is abit small, cups and hanger only cater for 2 person!!
Stayed 3 nights in Jul 2019
Response from Kaur on 1 Sept,2019
Hi good afternoon, Thank you so much for letting us know about your experience at grand moments hotel will make sure to pass it along to the team!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Kaur on 1 Sept,2019
Hi good afternoon, Hopefully you have a great stay at grand moment hotel Thank you.

4/10 Poor

Verified traveller

Stayed 4 nights in Jun 2019
Response from Kaur on 2 Sept,2019
Hi good evening, Hopefully you have a great stay at grand moment hotel Thank you.

10/10 Excellent

bebe96

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their counter staff are friendly, helpful and approachable. Location adding a great point to this hotel which just in front of Sunway Pyramid.
Stayed 1 night in Apr 2019
Response from Kaur on 2 Sept,2019
Hi good evening, Thank you so much for letting us know about your experience at grand moment hotel will make sure to pass it along to the team!

10/10 Excellent

bebe96

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are coming to Sunway, this hotel is the best location with a good price.
Stayed 2 nights in Dec 2018
Response from Kaur on 2 Sept,2019
Hi good evening, Thank you so much for letting us know about your experience at grand moment hotel will make sure to pass it along to the team!

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Kaur on 2 Sept,2019
Hi good evening, Hopefully you have a great stay at grand moment hotel thank you.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Kaur on 2 Sept,2019
Hi good evening, hopefully you have a great stay at grand moment hotel thank you.

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019
Response from Kaur on 2 Sept,2019
Hi good evening, hopefully you have a great stay at grand moment hotel thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Kaur on 2 Sept,2019
Hi good evening, hopefully you have a great stay at grand moment hotel thank you.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs
The room bed is come with bed bug.. and we check the bed, it is also very dirty.. will no recommend u to stay unless u are fine with bed bug.
Stayed 2 nights in Mar 2019
Response from Kaur on 2 Sept,2019
Hi good evening, Thank you so much for letting us know about your experience at grand moment hotel will make sure to pass it along to the team!

10/10 Excellent

Nur, Kuantan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location. Downstairs have 7e and restaurant. Walking distance to sunway pyramid. Friendly receptionist
Stayed 2 nights in Mar 2019
Response from Kaur on 2 Sept,2019
Hi good evening, Thank you so much for letting us know about your experience at grand moment hotel will make sure to pass it along to the team!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Kaur on 2 Sept,2019
Hi good evening, hopefully you have a great stay at grand moment hotel thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Kaur on 2 Sept,2019
Hi good evening, hopefully you have a great stay at grand moment hotel thank you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel with great location and close to shopping center
Stayed 3 nights in Feb 2019
Response from Kaur on 2 Sept,2019
Hi good evening, Thank you so much for letting us know about your experience at grand moment hotel will make sure to pass it along to the team!

8/10 Good

lim, central station

Liked: Property conditions & facilities, room comfort
Gd value budget hotel
Value for mney budget hotel need to rail station and tourist sunway pyramid and free breakfast is rare amg budget hotel
Stayed 1 night in Jan 2019
Response from Kaur on 2 Sept,2019
Hi good evening, Thank you so much for letting us know about your experience at grand moment hotel will make sure to pass it along to the team!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location. However the shower pipe need to be fix and also hairdryer is not working
Stayed 1 night in Jan 2019
Response from Kaur on 2 Sept,2019
Hi good evening, Thank you so much for letting us know about your experience at grand moment hotel will make sure to pass it along to the team!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Wet parquet floor
Stayed 1 night in Dec 2018
Response from Kaur on 2 Sept,2019
Hi good evening, hopefully you have a great stay at grand moment hotel thank you.

8/10 Good

Lim

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2018
Response from Kaur on 2 Sept,2019
Hi good evening, hopefully you have a great stay at grand moment hotel thank you.

10/10 Excellent

Lala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel..very close to Sunway Pyramid n Sunway Lagoon..👍👍
Stayed 1 night in Dec 2018
Response from Kaur on 2 Sept,2019
Hi good evening, Thank you so much for letting us know about your experience at grand moment hotel will make sure to pass it along to the team!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Kaur on 2 Sept,2019
Hi good evening, hopefully you have a great stay at grand moment hotel thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Reasonable
Really close to sunway pyramid, like REALLY CLOSE The room I stayed in had stained walls, boo on the previous tenants who dirtied it up :( Stained walls aren't easy to clean I had a single room, so it wall small and compact, the toilet was almost the same size as thee bedroom tho, so it was a comfortable shower space Vinyl floor, not cold to the touch even with the AC on, so you don't need indoor footwear Check in was a bit slow, the staff was having some casual chit chat very loudly until the reception had to shush them, which was very responsible of him :) All in all, it was nice :)
Stayed 1 night in Nov 2018
Response from Kaur on 2 Sept,2019
Hi good evening, Thank you so much for letting us know about your experience at grand moment hotel will make sure to pass it along to the team!

8/10 Good

BOON TEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Trip
Stayed 2 nights in Nov 2018
Response from Kaur on 2 Sept,2019
Hi good evening, hopefully you have a great stay at grand moment hotel thank you.

8/10 Good

Albert, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall value for money hotel. Near to mega shopping mall and attractions.
Stayed 1 night in Oct 2018
Response from Kaur on 2 Sept,2019
Hi good evening, Thank you so much for letting us know about your experience at grand moment hotel will make sure to pass it along to the team!

8/10 Good

Valerie

Liked: Cleanliness, staff & service
Nice place to stay. Near to Sunway Pyramid. Is just 2 min walking distance.
Stayed 1 night in Oct 2018
Response from Kaur on 2 Sept,2019
Hi good evening, Thank you so much for letting us know about your experience at grand moment hotel will make sure to pass it along to the team!

8/10 Good

Jo, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to sunway pyramid mall. Do know that the breakfast is located next door of the hotel, which is at a mamak.
Stayed 4 nights in Sep 2018
Response from Kaur on 2 Sept,2019
Hi good evening, Thank you so much for letting us know about your experience at grand moment hotel will make sure to pass it along to the team!

8/10 Good

Seng yip

Disliked: Cleanliness
Stayed 1 night in Sep 2018
Response from Kaur on 2 Sept,2019
Hi good evening, hopefully you have a great stay at grand moment hotel thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Kaur on 2 Sept,2019
Hi good evening, hopefully you have a great stay at grand moment hotel thank you.

8/10 Good

bebe96

Liked: Property conditions & facilities
Best Location
Best location - Only the location getting the higher credit for this hotel. Overall the hotel's facility are so so, the hotel towel and hotel pillow case are not hygiene. The staff are not really friendly and never allow customer for early check in or extend the check out hour although for a regular customer.
Stayed 3 nights in Sep 2018
Response from Kaur on 2 Sept,2019
Hi good evening, Thank you so much for letting us know about your experience at grand moment hotel will make sure to pass it along to the team!

6/10 Okay

Calvin, Malaysia

Liked: Staff & service
Disliked: Property conditions & facilities
Location is near sunway pyramid. But it is very difficult to get the parking there. The light that in the room is out of service. It bring a lot of uncomfortable to us. Don’t too much expect for the free breakfast. The breakfast is locate in the downstairs to eat the mamak shop. The breakfast budget is only WITHIN RM5! For my own review. For the rest you may find it out more.
Stayed 1 night in Sep 2018
Response from Kaur on 2 Sept,2019
Hi good evening, Thank you so much for letting us know about your experience at grand moment hotel will make sure to pass it along to the team!

8/10 Good

Gren, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Kaur on 2 Sept,2019
Hi good evening, hopefully you have a great stay at grand moment hotel thank you.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They could not find our reservation
Lift broke down, shower did not work properly, Wales were dirty. Disco next door with loud music late into the night
Stayed 1 night in Sep 2018
Response from Kaur on 2 Sept,2019
Hi good evening, Thank you so much for letting us know about your experience at grand moment hotel will make sure to pass it along to the team!