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Reviews of Grand Ion Delemen Hotel

5 out of 5
Grand Ion Delemen Hotel
Jalan Ion Delemen 1, Genting Highlands

Reviews

7.4

Good

Rating 10 - Excellent. 145 out of 490 reviews" "
Rating 8 - Good. 169 out of 490 reviews" "
Rating 6 - Okay. 80 out of 490 reviews" "
Rating 4 - Poor. 54 out of 490 reviews" "
Rating 2 - Terrible. 42 out of 490 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Mannan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was generously sized and offered ample space. While the balcony provided a pleasant view, unobstructed vistas of the surrounding scenery would enhance the experience. The hotel provided mineral water and hot beverages, and we enjoyed reliable Wi-Fi connectivity. The toilet facilities met our expectations. However, we noted that the carpet in the sofa area was soiled, making it unsuitable for seating. Additionally, the corridors leading to the rooms were not adequately maintained.
Stayed 2 nights in Apr 2024

4/10 Poor

Norikazu

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very unsatisfied with my stay. 1. TV not working! We couldn’t watch any program on the TV 2. Water dripping from the ceiling of the toilet during raining days! I’m not on the top floor how is this happening.. poorly maintained. 3. Very noisy at night with people talking and door squeaking sound! Can’t even have a peaceful sleep. 4. I was looking forward to the exceptional view from the hotel room but the windows were not clean and moldy. 5. Hotel is located few minutes away from Skyavenue and not easy to catch a Grab service. Shouldn’t the hotel give us free shuttle bus instead of charging us? Very inconvenient especially with kids.
Stayed 3 nights in Mar 2024

2/10 Terrible

Meyy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a construction near to the property and this was not informed in their website and nor the staff feel sorry about it
Stayed 2 nights in Feb 2024

8/10 Good

LEE YOW

Travelled with family
Liked: Cleanliness, staff & service
Transport rather inconvenient. Room layout is average. Property looks old and room sofa is tear. But the weather and environment are very good.
Stayed 2 nights in Jan 2024

2/10 Terrible

Soh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay 3 days. No housekeeping for 2 days and rubbish left uncleared . Dirty towels were left in the rooms. Water heater not working for 2 days. When check in to the hotel, floor is dirty. Table top, cupboards and bed frame is very dusty. Likely not cleaned for weeks. Shuttle service always fully booked. Hotel should have catered for more shuttle service during peak season. Directions in the hotel not clear and confusing. From drop off point to reception to check, need to take 2 different lifts and walk across buildings to reach.
Stayed 3 nights in Dec 2023

4/10 Poor

Eric

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Definitely not a 5 star hotel and the place was dirty. Sheets werent clean and very dusty.
Stayed 1 night in Nov 2023

4/10 Poor

Kooi

Disliked: Cleanliness, amenities, property conditions & facilities
I dont like the condition of the hotel and the location of the property. What i like was only the friendliess of the staffs and the manager Hati who unpraded my faulty room to a suite and provided free shuttle bus which was about 15 minutes bus ride to Genting Arena of Star..
Stayed 3 nights in Nov 2023

10/10 Excellent

monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool kitchen food are excellent, my room is spacious and luxury. Sure I will be back
Stayed 1 night in Oct 2023

2/10 Terrible

Ali

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The setup of this property very inconvenient for guests. One lobby for multiple towers. Everytime you need to leave the parking lot you will have to stop by the lobby which is at least 5 min walk from you room's building for them to activate your touch n go in order for you to exit the garage with no charge of fees. The rooms are very dirty with very noticeable dirty bed sheets and pillow covers. We asked to change the room but sadly all the rooms are in the same condition and even much worst. Blood, hair and makeup risdue on the bed sheets. Customer service little to no exsiting. Highly recommend to look somewhere else other than this poorly managed property.

8/10 Good

Jan

Stayed 1 night in Sep 2023

6/10 Okay

Catherine

Stayed 2 nights in Aug 2023

2/10 Terrible

Anil Kumar, Houston

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty and smells really bad. When complained they sprayed some room freshener which lasted for very short time. It was very disgusting. The room was not cleaned the next day and the phone in the room did not work throughout the stay. Not worth the money and does not qualify as a 2* too.
Stayed 2 nights in Jul 2023

2/10 Terrible

Pavel

Stayed 2 nights in Jun 2023

2/10 Terrible

Rabinder

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is a hassle from the time you entered there first door. I would like to give only 1 star to this hotel. You have to go to different towers to get to your room. If you are travelling with kids, just forget about it. Hotel pool is a mess . Algae all over the place and in the pool. The pool is next to the restaurant which makes me vomit by looking at the food. The pool definitely need chlorine and atleast 24/7 automatic filter. The rooms in the hotel got no privacy, I literally had to get up in the middle of the night to tell my next door neighbour to keep it low. The reception staff got no idea what they are doing, they get confused when 2-3 guests arrive. The rooms were stinky and not cleaned at all. It’s 1 out of 5 from my side.

2/10 Terrible

Azzam, Jeddah

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst stay ever. This should not be called a hotel, I wouldn’t give it a three star even. Guest service never answers calls. We had to change room from old tower 7 to newer tower 4 which was not new as they said. Rooms were small size. Only good thing is the view of the hills of Genting. I would not recommend this place.

8/10 Good

YEW BENG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average condition
Stayed 1 night in May 2023

8/10 Good

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was good.
Stayed 1 night in Apr 2023

4/10 Poor

Chandan

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel stuff was so disappointing and specially breakfast. Looking at our face they refer cheap sagar instead of Kembali. Eventhough we paied 110rm for breakfast. Finally i have to fight with stuff and get the quLity breakfast.
Stayed 1 night in Feb 2023

2/10 Terrible

Aik Hong

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room very sm
Stayed 2 nights in Jan 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Hotel condition
The room look old as per before covid. Heater was bad.
Stayed 3 nights in Jan 2023

6/10 Okay

Xiaochuan

Travelled with partner
Disliked: Amenities, property conditions & facilities
Ok but not good location

10/10 Excellent

Amer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad careless room makeup staff
My room should be Deluxe Double Room but they gave me different room but it was still ok. Only the room makeup staff very careless never top up the shampoo & bath soap even the first day of check in, never top up the the 2 daily free drinks too . so I have to call the reception at md night to send shampoo cause I was going take bath , lady send the bottle of shampoo. Cleaning staff never cleaned my tables even the coffee drooping were still there & the food drooping were still on the room service person dont clean the room even did not top up face towels too. Hotel is nice but staff careless. but no shuttle to first world theme park , its only from 2 pm to 7 pm its very inconvenient even guests are paying for it they should provide service from morning till mid night.MY ROOM NUMBER WAS 21610. this kind of staff give bad name to the Hotel.
Stayed 3 nights in Jan 2023

2/10 Terrible

Bhupinder, Singapore

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Tower 3 for 4 nights. Firstly this hotel is NOT a hotel, its a service apartment...without services. Worst ever experience. Stinky rooms. All bed rooms having fire alarm with LED that disturbs during sleep. Morning you cannot walk thru the corridors as entire area stinks so bad..smells horrible. you have kitchen in the apartment but no plates, no spoons , no forks. if you ask for them you get disposable bins and forks and per member you have to pay MYR5 for 1 plastic fork 1 plastic box and 1 spoon. Cleaning staff forgot to clean the apartment, when asked why they didn't clean their answer was ...we were so busy. Locker in the room never worked, we were at this property for 4 nights and first 3 days we keep calling for locker replacement but no action. Horrible breakfast, you have to shell out MYR60 per person for the same. Won't recommend any one staying in this service appartment that call them selves a HOTEL.

6/10 Okay

Shaik Khaja

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room quality
2Room has only one toilet. No privacy. All music can be clearly heard. It wasnt nice as rooms are not sound proof. Door make too much cracking sound.
Stayed 2 nights in Jan 2023

8/10 Good

NAVEEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

TECK MIN

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
we are staying The Yanné, Onsen Hotel 9th floor, building corridor very dusty and room full with dust smell, it make us and kid uncomfortable
Stayed 2 nights in Dec 2022

4/10 Poor

Guo An

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Check in time is late and first check in room has ammonia smell, only stayed 1 night and requested refund for the the following 2 days, yet to receive the refund though

2/10 Terrible

JUNWEI

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was such a nightmare to enter a room which looks super rundown. It was nothing compared to the pic on the website. We requested to change a room although it was much better than the first 1 but still the inside lock for the room was spoilt and wifi was down… dont think we will book this ever again

4/10 Poor

Thawda

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had high hopes when I booked since it was a five star hotel. However we had to change the room two times. The first one they gave us is abit dirty, no proper wifi and facing to construction side, so I asked for another room. The staff were friendly and help us change another room with a proper view, however, we couldn't connect wifi at all and it was fiber issue. Base line in that room was so terrible that I couldn't even call reception and I had to use my roaming to call reception to complaint. After another complaints, they did help us change another room with proper view with wifi and the room is cleaner. The first day was horrible to experience that kind of dirty room for five star hotel. Lucky that staff were friendly and helpful

2/10 Terrible

Qiang

Stayed 1 night in Dec 2022

6/10 Okay

Qiang

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good.
room is very poor. the window can not be closed in the toilet. renovation very old.
Stayed 1 night in Dec 2022

4/10 Poor

Gek Swee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness and transportation of hotel has degraded from previous visit in Dec 2019, just before Covid. Front desk staffs are not well informed of their own amenities as I requested for a massage which they do have at tower 4 as well as an onsen which I would love to try. Only plus side is Concierge at lobby hotel was very friendly and helpful helping us with booking of transport out shopping and moving around from place to place. Hotel used to provide free transportation to first world but not anymore and is chargeable at M$6 each trip which requires advance booking.Hotel cleanliness needs to upgrade as bath robes are damp and toiletries are limited and toilet emits a foul smell n has mould stains on wall. Room curtains are a little mouldy and wasn’t installed properly and have to request hotel services to install them back up properly as the curtains were dropping off the ceiling. Wifi in hotel n room also very lagging. House keeping was called in to clean the room up as hair n dust were in every corner of room but cleaning done was only a touch up service to make up the room with no proper cleaning of bathroom. Room microwave isn’t working and room telephone keeps ringing every half hourly for a sec which was damn annoying Overall stay is a big disappointment if not for the friendly concierge. Expected better hotel services like cleanliness as we booked the largest family suite which cost $1300 for a 3 day 2 night stay.

10/10 Excellent

Chee Kian

4/10 Poor

Chong, Shah Alam

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Unpleasant stay
Stayed 1 night in Dec 2022

2/10 Terrible

Nalinee

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The photos advertised on Expedia need to be updated. The hotel needs a major renovation. This is wrong advertising as the photos shown on the website are nothing compared to what the hotel really look like, old, outdated, poor amenities, breakfast was below standard, no sanitary precaution, so crowded and not cleaned.
Stayed 1 night in Dec 2022

4/10 Poor

Mun-Kein

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The road leading to this property is terribly dangerous especially during December foggy period where road lighting is bad and visibility down to almost zero. Its unfortunate as the hotel is actually quite good , nice and clean however the roads there are very dangerous. Best to just stay at Genting resorts instead.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Not 5 star
Hard to justify this as a 5 star property. I thought this was a fairly new property but facilities are quite worn out. Freezing pool which probably explains why no one uses it. Dial 0 for the reception but no one picks up. It's ok overall but sure doesn't feel like 5 star.
Stayed 2 nights in Dec 2022

8/10 Good

andrew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, cool and greenery. Unfortunately, construction is still on going, creating unwanted noisy and hazard. paint work is dirty outsie.

8/10 Good

Steve

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been staying here every times i come Genting. Is a comfortable hotel room stay n hope as time passes, there will have more 24hr food or late night bar around will be good
Stayed 3 nights in Nov 2022

8/10 Good

Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is not intended to be a hotel. Feels more like an AirBnB. Feels like someone's house. Based on pictures on the net it seems like a fancy luxurious hotel when its actually not. However, still a comfortable stay with good and plenty to choose from breakfast spread. I booked the 1 bedroom Suite and it was like walking into to an under furnished and under-renovated apartment unit.

10/10 Excellent

KATHARINE WEI QI, Johor Bahru

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Wall of the room is dirty with ants running. Back of sofa is dirty with fungus. Toilet bottle tray holder is broken with calcium deposit. Shower tiles and basin edges are filled with black fungus.
Stayed 2 nights in Oct 2022

10/10 Excellent

Zah Zurainita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Oct 2022

8/10 Good

Yong Leng

Travelled with family
Liked: Cleanliness, staff & service, amenities
is ok
Stayed 2 nights in Oct 2022

8/10 Good

Md NorArif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

MOHAMMED RAUFF, SINGAPORE

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Check in was tedious, they are greatly understaffed, and unable to handle long Queue, the room was dirty, the toilet was smelly! The ammenities was limited, and the most disappointing thing of all, that I stayed in a Suite, i will never come back here again!
Stayed 2 nights in Sep 2022

6/10 Okay

Meng Jiunn

Travelled with partner
Disliked: Amenities, property conditions & facilities
I enter the door with the door handle broken, sheets got some stains on it. The building need some touch up work to be done.
Stayed 1 night in Sep 2022

4/10 Poor

KOICHI

Stayed 1 night in Aug 2022

4/10 Poor

Michael Alfred

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The room stinks every time I stay here
Stayed 1 night in Aug 2022

8/10 Good

Hoi lim

Stayed 1 night in Aug 2022

6/10 Okay

Atiqah

Stayed 1 night in Jul 2022