Interior entrance

Reviews of Hotel 99 - Kelana Jaya

2.5 out of 5
Hotel 99 - Kelana Jaya
107, Jalan SS25/2, Taman Mayang, Petaling Jaya, Selangor

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 29 reviews" "
Rating 8 - Good. 13 out of 29 reviews" "
Rating 6 - Okay. 7 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Choon Yong

Stayed 1 night in Apr 2023

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 12 nights in Dec 2019
Response from Hotel 99 on 17 Jan,2020
Dear guest, we look forward to welcoming you in the future. Thank you

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
As a budget hotel, the price is affordable and the room is clean, only the internet is having a connection issue. Some time work but sometimes fail to connect, overall is good.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2019
Response from Hotel 99 on 18 Jun,2019
Dear Anonymous, Thank you for choosing Hotel 99. We are delighted to know that you are satisfied with us and thank you for the wonderful rating.

6/10 Okay

Verified traveller

Travelled with partner
Meh... Not clean
Stayed 1 night in May 2019
Response from Hotel 99 on 18 Jun,2019
Dear Anonymous, Thank you for choosing Hotel 99. We sincerely apologise that we were unable to meet your expectations but thank you for sharing your thoughts with us. We will do our best to improve our services. We look forward to welcome you again, and serve you better.

10/10 Excellent

Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

NG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Hotel 99 on 27 Dec,2018
Dear Ng, thank you for choosing Hotel 99. We are delighted to know that you are satisfied with us and thank you for the wonderful rating. We really appreciate your support. We look forward to welcome you again, and serve you better.

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2018
Response from Hotel 99 on 12 Nov,2018
Dear Anonymous, thank you for choosing Hotel 99. We apologize for not meeting your expectations. Please express your lack of satisfaction with us so we may improve our services. We look forward to welcome you again, and serve you better.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2018
Response from Hotel 99 on 12 Nov,2018
Dear Anonymous, thank you for choosing Hotel 99 and for giving us a generous rating. We will do our best to improve our services. So, we hope you had a wonderful stay with us because we look forward to welcome you again, and serve you better.

6/10 Okay

Dylan

Liked: Staff & service
Moderate hotel
Hotel was pleasant in general. Condition could be improved. Location good and convenient. If you are on a budget then the hotel would be good.
Stayed 1 night in Jul 2018
Response from Hotel 99 on 6 Aug,2018
Dylan, thank you for staying with us. We are so delighted to hear that you are overall satisfied with us and thank you for giving us such a wonderful review and rating. We look forward to serving you again, and serving you better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9/10
Overall was 9/10. First, at the reception, i was told to pay 50rm deposit. That was fine because most hotels have that policy. Then i was told to pay another 20rm. I know 10rm was probably for the tax. Another 10rm was because i do not have a malaysian ic. There's no logic in that because i'm a singaporean staying in malaysia's hotel and was someohow "fined" for not having a malaysian ic. I didn't ask much because i just wanted to check-in and put my stuff down. Not sure where the 10rm go to because it doesn't state on the website. After check-in, i saw a cockroach crawling on the bed. Lucky it was just one (that i saw). Apart from those two points, the comfort, toilet cleanliness and local area (lrt is just opposite) was thumbs up!
Stayed 2 nights in May 2018
Response from Hotel 99 on 4 Jun,2018
Dear Anonymous, Thank you for staying with us! We are sorry that you had an unpleasant experience during your stay with us but thank you for sharing your thoughts with us. Just to clarify, RM10 is tourism tax that is subjected to non-Malaysian guests. The other RM10 was probably service charge and/or government tax and/or Hotel 99's membership card. We are doing our best to improve our services. We look forward to serving you again, and serving you better!

8/10 Good

Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Yeap

Liked: Room comfort
Stayed 1 night in Dec 2017

8/10 Good

Foo Seong

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

M.s

Liked: Staff & service
Disliked: Cleanliness, room comfort
Room too small
Stayed 2 nights in Aug 2017

6/10 Okay

Wee Jun

Disliked: Cleanliness, room comfort
Uncomfortable Bed sheet and pillows cover
The hotel should change the new bedsheet and pillows cover as It was so dirty and poor of quality.
Stayed 2 nights in Aug 2017

2/10 Terrible

Han Kok

Disliked: Cleanliness, property conditions & facilities, room comfort
Smoky room caused hard to breathe
Room too smoky couldn't sleep well.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Reception very slow in handling guest. .room bed got hair all around..n stains..
Stayed 1 night in Jul 2017

10/10 Excellent

wai kian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2017

2/10 Terrible

Kalavathy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my 2 days stay. The room was clean and cosy. Staff was friendly. Only problem was staff lacking knowledge of the shopping malls around the area or how to go about getting there. Also didn't know the whereabouts of the immediate locality. Couldnt guide me to the special needs centre i was suppose to go to attend a course which was so nearby.
Stayed 2 nights in Jul 2017

8/10 Good

Mandy

Liked: Staff & service, property conditions & facilities, room comfort
Parking is easy
Everything is good and comfort at hotel room
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stained and Yellowish Towels
I thought this is a newly opened hotel which is less than one month old. To my surprise, the towels (bath and floor) is so yellowish. And the bedsheet still have leftover hairs from previous guests. Please improve on your cleanliness.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable stay
confortable. small room yet feel secured

8/10 Good

Qing

Liked: Cleanliness
budget hotel
Newly renovated, clean and comfortable room. Good location, just opposite the Kelana Jaya LRT station and few restaurants and convenience store. The rate for standard double room is considered cheap, really recommended for short stay.

6/10 Okay

Victor

Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2020
Response from Hotel 99 on 14 Mar,2020
Dear guest, we look forward to welcoming you again and serve you better. Thank you

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
不会选择这家下次
酒店的网络只有第一天是好的 打给前台反应 结果告诉他不知道该怎么办 难道让客人自己修理吗 郁闷 住了这么多天不提醒从来不会给清理房间 前台有时候只有会讲马来话的人 沟通头疼
Stayed 8 nights in Dec 2017

10/10 Excellent

hafiza, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good services..
Excellent. The room is very clean and the bed is comfortable. Water dispenser that provide both warm and hot water is located at every floor makes it very convenient and no need to worry that there is insufficient drinking water. Hairdryer also provided in toilet. Really money worthing to stay here. Definitely will come back
Stayed 2 nights in Oct 2017