Outdoor pool

Reviews of JW Marriott Kuala Lumpur

5 out of 5
JW Marriott Kuala Lumpur
183 Jalan Bukit Bintang, Wilayah Persekutuan, Kuala Lumpur

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1006 reviews" "
Rating 8 - Good. 247 out of 1006 reviews" "
Rating 6 - Okay. 84 out of 1006 reviews" "
Rating 4 - Poor. 49 out of 1006 reviews" "
Rating 2 - Terrible. 29 out of 1006 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nirosha

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel .excellent for food,shopping and transport links . At times the internet connections was difficult.
Stayed 5 nights in Mar 2024

4/10 Poor

Christian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Flies in the bathroom. No room service menu provided. Poor staff attitude. Under average breakfast. Very disappointing for a JW Marriott.
Stayed 3 nights in Mar 2024

10/10 Excellent

Srinivas, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and good amenities. Staff was very courteous
Stayed 1 night in Mar 2024

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should have separate lifts for the higher floors. Took a long time to wait for one to arrive and when it did, it stops on every floor
Stayed 6 nights in Feb 2024

10/10 Excellent

Austin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Mar 2024

8/10 Good

victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the central location, but traffic is very congested as there are many other hotels. Traveling time in the van is long, believe Google when a 1km trip can take 15 minutes! Hotel is spacious but has logistic issues. The fridge is inside a totally enclosed cabinet with no ventilation, hot air comes out when you open the cabinet door. The mains plugs are located in non-strategic locations. Try plugging in your kettle for hot water... You get the idea....
Stayed 3 nights in Mar 2024

10/10 Excellent

Chung King, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Convenient and connected . Getting a Grab to the airport was very easy. Will stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, the service and staff in the hotel were excellent. Shopping mall literally surrounding the hotel which is great for shoppers like myself. Grab was super accessible. Overall the best hotel I stayed in.
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious bedroom and bathroom, excellent customer service, very nice breakfast.
Stayed 4 nights in Feb 2024

10/10 Excellent

Julaka

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay for our honeymooon. Great housekeepers. Really friendly restaurant staff and shopping. Would come back again.
Stayed 8 nights in Jan 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities. Close to pavillion, TRX and many restaursnts
Stayed 1 night in Feb 2024

10/10 Excellent

ZAHRAH BINTI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

stewart

Liked: Cleanliness, staff & service
It was very nice
Stayed 5 nights in Jan 2024

6/10 Okay

Rozita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should provide More TV channels like HBO, Korean and Netflix . Sleeping Pillows however are not comfortable . Hope you could provide pillow menu for a good night sleep Otherwise we had a great 5 night stay here
Stayed 5 nights in Jan 2024

10/10 Excellent

danny, Downey

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed her for about 5 days. Great hotel, great pool, great service and clean rooms. Will absolutely stay again.
Stayed 1 night in Jan 2024

6/10 Okay

Karrie

Stayed 2 nights in Jan 2024

10/10 Excellent

Ashi

Liked: Staff & service, property conditions & facilities
We did not have to go through the heavy traffic to get out of town from the hotel.
Stayed 2 nights in Jan 2024

8/10 Good

TIEN

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Found bed bugs on bed. Otherwise, hotel has great location and very beautiful.
Stayed 2 nights in Jan 2024

8/10 Good

Hoo Shao

Stayed 2 nights in Jan 2024

8/10 Good

kai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient but it takes quite long to walk to the room itself. Room was clean and it is newly renovated.
Stayed 4 nights in Dec 2023

2/10 Terrible

Seng choon

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Very noisy . Whole night slamming of doors from the guests . Unable to sleep. Guests talking loudly outside the corridor in early dawn.
Stayed 4 nights in Dec 2023

10/10 Excellent

Victor

Stayed 2 nights in Dec 2023

10/10 Excellent

Tomy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Huzaifah Ashraf Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tu Phuong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Lynn

Stayed 1 night in Dec 2023

10/10 Excellent

Yu-Chien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

mui soon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Staff Services is awesome and never hesitate To offer room upgrade To premium suite. Juat luv THE hotel and people around it. The buffet breakfast is great At starhill and THE morning staff on duty are wonderful. Will return In 2014. Rgds, Shane
Stayed 4 nights in Dec 2023

10/10 Excellent

Sargunan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service. Beautiful room. Easy to walk to various shopping destinations and food options plenty.
Stayed 3 nights in Dec 2023

8/10 Good

MUHAMMAD ILYASAA'

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Phan

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
rooms not ready at check in cockroach found in room on our 2nd out of 3 nights stayed no follow up and no one contact us re: concerns
Stayed 3 nights in Dec 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finding hotel entrance was very difficult and traffic into hotel was completely stopped. It took over 30 minutes to do the last 400 meters into drive. Checkin was quick and friendly…room was not ready even tho we arrived at 3:30pm (took 1-2 hours) I think we should have been given a drink voucher while waiting. Room is comfortable, clean and the shower is amazing! We were able to get a late check out- 1 hour and arrange for cab to airport but it did take a very long time for front desk to respond to the phone. Finding the bars and restaurants was a little tricky as it wasn’t really marked clearly but they were both good. Very disappointed that Shanghai restaurant was closed on Monday.
Stayed 1 night in Dec 2023

8/10 Good

Agnes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
A good choice for a shopping trip - it's located opposite Pavilion Mall and 10mins car ride from the new mall, The Exchange TRX. Ground floor and front desk staff were friendly and helpful - always greeted with smiles. It was easy to borrow an umbrella at the front entrance too. Got a complimentary upgrade with a bigger room - thank you! Stayed for 2 nights and it was comfortable. Managed to request for a hard pillow and love the bathroom with both bathtub and shower areas, as well as a corner area for makeup. However, we got a scare on the first day upon returning to the room at 9pm+ after checking in at 4pm+, Did place the privacy hangtag at the outside's door knob upon checking in but was missing when leaving the room at 5pm+, and did not think too much. Upon returning, the curtains were drawn, a bottle of water and cup were placed beside the bed, and the pillows were re-arranged. It felt like a burglary but luckily, nothing was lost. It was very scary. Rang up the front desk and further understand that it was a standard practice of the hotel to provide wind-down room service for the guests. Gave a feedback that it would be better and nice for the housekeeping staff to leave a note on the wind-down room service rendered than a surprise scare. Overall, still recommended for a comfortable accommodation stay. :)
Stayed 2 nights in Dec 2023

8/10 Good

Kyik Nam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

8/10 Good

Ramesh

Stayed 2 nights in Dec 2023

8/10 Good

boo kit daniel paul

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
the lift lobby is tight, especially with luggage. and the lift system is slow. perhaps need to re-configure the lift logic to service lower mid and high floors to improve efficiency
Stayed 1 night in Dec 2023

10/10 Excellent

Christy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and good service
Stayed 2 nights in Nov 2023

8/10 Good

Jacine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Overall experience was good. Hotel was clean and staff were friendly. The bed was comfortable except the pillows were a bit too flat.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mazlinda

Stayed 3 nights in Nov 2023

10/10 Excellent

Pg Hj Mohd Noor Mashadi Bin Pg Hj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd stay at your hotel. We have a pleasant stay and enjoy the convenience walking distance of shopping and eatery places. Sure will come back again and recommend to others. Thank you JW Marriott KL.
Stayed 4 nights in Nov 2023

8/10 Good

Anwar

Travelled with family
Front counter staff seemed confused most of the time.. My pillow had blood stains that were overlooked Not pleased with the overall hygiene of the rooms
Stayed 6 nights in Nov 2023

10/10 Excellent

Rosni

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Near shopping area. Staff very polite with good service.
Stayed 3 nights in Nov 2023

10/10 Excellent

Choon Gun

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, rooms are spacious. Integrated with the Star Hill shopping centre. Lots to eat and shop nearby

10/10 Excellent

TAM, milpitas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, vip room
Stayed 1 night in Nov 2023

4/10 Poor

Yizhong

Stayed 1 night in Nov 2023

10/10 Excellent

TAM, milpitas

Liked: Cleanliness, amenities, property conditions & facilities
Staff friendly, room is comfortable, loction very convenient. Will be come back again.
Stayed 2 nights in Nov 2023

8/10 Good

Yenn Dar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Second time staying here. Made reservations for connecting rooms, unfortunately wasn’t able to get the rooms as requested. Otherwise, it was a pleasant stay as usual. Location is great, room is big and clean with a sizable pool and gym. Walkable distance to nearby malls and eateries. Will be back again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 3 nights in Nov 2023