Front of property

Reviews of NU Hotel

2 out of 5
NU Hotel
No. 37 Jalan Thambypillay, Brickfields, Kuala Lumpur

Reviews

8.0

Very good

Rating 10 - Excellent. 272 out of 941 reviews" "
Rating 8 - Good. 468 out of 941 reviews" "
Rating 6 - Okay. 132 out of 941 reviews" "
Rating 4 - Poor. 47 out of 941 reviews" "
Rating 2 - Terrible. 22 out of 941 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Yun Seong

Liked: Staff & service
A pretty basic hotel to crash for one night for me. Clean and service was good. Some shortcomings like remote controls to aircon doesn’t have batteries. Otherwise it is a really convenient place for to stay with KL Sentral walking distance nearby, the monorail literally the next door, the nearby NU mall, as well as many eateries options nearby
Stayed 1 night in Mar 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room and staff! Amazing hotel!!!
Stayed 1 night in Mar 2024

6/10 Okay

Edward

Stayed 2 nights in Mar 2024

10/10 Excellent

Hai

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to train station.
Stayed 2 nights in Jan 2024

4/10 Poor

Sytara

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We only needed a hotel for a night so we picked something a bit more affordable, and this place had decent reviews. But I guess you get what you pay for. When we walked in, there was no one at the check in desk, and they were busy chatting at the back. If employees are going to do that, at least have a bell. We were further disappointed to see that our room door was propped open which made us feel uncomfortable, as what is stopping from other guests from entering and using the room. Unfortunately that was not all of it, the bed sheets had yellow stains on it. We would not have stayed longer if we had booked for more days here.
Stayed 1 night in Jan 2024

8/10 Good

James

Stayed 1 night in Dec 2023

2/10 Terrible

Soik Ching

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is near to KL Sentral . Besides hotel is a LRT train station. Transport is accessible . Good for a short stay .
Stayed 1 night in Dec 2023

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay with personal touch
Stayed 1 night in Dec 2023

10/10 Excellent

BeeBee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just 5mins walk from KL Sentral. Very convenient.
Stayed 1 night in Dec 2023

8/10 Good

Yii

Stayed 2 nights in Nov 2023

8/10 Good

Malahayati

Stayed 1 night in Nov 2023

8/10 Good

Sueet Teng, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a convenient location. The room was dusty needed a vacuum and hair on the bathroom floor .
Stayed 1 night in Sep 2023

10/10 Excellent

BeeBee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is 5 mins walk from KL Sentral. Very convenient for those who has train to catch in the morning.
Stayed 1 night in Sep 2023

8/10 Good

Alan, Singapore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently close to the KLIA Exspres and food outlets. Clean though was a bit put off by the fact that the TV remote didn’t work (likely due to weak batteries which should have been checked after each guest stay) and that no daily replenishment of coffee and creamer sachets. The stock is per stay per the hotel reception.
Stayed 3 nights in Aug 2023

6/10 Okay

Steve

Disliked: Property conditions & facilities
Good hotel near KL Sentral
It's a good place to stay as it's near KL Sentral. It's basic but good for a short stopover stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Romzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service staff
Stayed 2 nights in Aug 2023

8/10 Good

Alan, Singapore

Business traveller
Liked: Cleanliness, staff & service
Very central and close to cheap food outlets and proper shopping mall.
Stayed 2 nights in Aug 2023

6/10 Okay

Peter

I like the place convenient. Item not well maintaining.
Stayed 1 night in Aug 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Jocelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable businesss trip
Very convenient and comfortable to stay in this hotel
Stayed 4 nights in Jul 2023

8/10 Good

RICHARD

Stayed 3 nights in Jul 2023

8/10 Good

RICHARD

Stayed 1 night in Jul 2023

8/10 Good

Muhammad

Liked: Staff & service
Stayed here for one night. Romm size good but washroom not clean. Location good
Stayed 1 night in Jul 2023

6/10 Okay

Shelly

Stayed 4 nights in Jul 2023

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff who try to delight the guests and meet the expectations.
Stayed 2 nights in May 2023

10/10 Excellent

Addie R

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in May 2023

10/10 Excellent

Dany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was a complete hidden gem!! The customer service was amazing and everything about it was perfect!
Stayed 2 nights in May 2023

10/10 Excellent

Jagjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and courteous,
Stayed 4 nights in Mar 2023

6/10 Okay

SIN LI

Stayed 1 night in Mar 2023

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Good value near station.
A good value hotel, very convenient to the main station. Double glazing works well.
Stayed 1 night in Mar 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel close to sentral
Stayed 1 night in Mar 2023

8/10 Good

TECK SENG

Liked: Cleanliness, staff & service, property conditions & facilities
Location just opposite the KL sentral and near KL monorail. Old tower provided and only have shower gel.

8/10 Good

mohamed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just nice
Stayed 1 night in Dec 2022

10/10 Excellent

SeowSiong, Wangen, Zürich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good value room. The most important is, quiet room even right in in the city.
Stayed 1 night in Oct 2022

10/10 Excellent

Kalwant

Stayed 1 night in Sep 2022

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Fine for a short stay with no frills.
Nice friendly staff at reception. Room in good condition, larger than expected. Worries at first as the room had some street noise, but realised it was because the bathroom window was open. With the window closed I could not hear the street noise. There were however some occasional noises from the inside corridor (people in other rooms playing music or tv too loud) but not too often. The only real annoyance was that the Air conditioning unit inside the room made a clicking noise at night when on certain settings. Unfortunately could figure out how to fix that in the middle of the night. Room was clean, and house keeping did a good job. Happy with the short stay.
Stayed 2 nights in Aug 2022

10/10 Excellent

YEE YUAN IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Ralfh Keno

Stayed 2 nights in Aug 2022

6/10 Okay

Zora Sharon Chan Mei

Business traveller
Liked: Cleanliness, staff & service
Suitable for a short stay and if you do not spend too much time in the room. Nu Hotel is located opposite Nu Sentral Mall and KL Sentral - so one needs to cross the street from the mall/KL Sentral using the overhead bridge and walk behind some shops to reach the hotel. Roughly 15 minutes walk from the KL Sentral if you're traveling using KLIA express. Being centrally located, it is easy to find food day and night. Hotel room is alright, was given a room facing inside the hotel with a small window that faces the hotel corridor. Quiet but no view. Staff are friendly. There is a fridge but it's not working. Need to tap key card 3 times to open the door. Hotel management should not let visitors use old/stained towels, but have reuse them as floor mat. First day, I got a clean but stained towel. Have some potted plants, trash/recycling bins at the lobby would be nice.
Stayed 3 nights in Jul 2022

8/10 Good

Terry

Travelled with group
Liked: Cleanliness, amenities
Central, clean, But service to fix shower was slow. No hot water.room 503
Stayed 3 nights in Jul 2022

8/10 Good

Ping Tien

Travelled with family
Liked: Cleanliness
The location is excellent. Very near to KL Sentral which makes transportation on MRT, LRT and Monorail lines a breeze. Plenty of dinning options within near walking distances. Room was relatively clean but rather basic. No tissue paper was provided and the safe box in the room wasn't working. Informed reception but no one came forth to check on it.
Stayed 2 nights in Jul 2022

10/10 Excellent

SAADAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfied.
Stayed 2 nights in Apr 2021
Response from ADMIN on 18 Apr,2021
Dear Ms Saadah, Greetings from NU Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and we look forward to welcome you back again soon. Yours Sincerely, The Management of NU Hotel @ Kl Sentral

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice experience. Room is upgraded with no charge. Definitely will come again.
Stayed 1 night in Mar 2021
Response from ADMIN on 18 Apr,2021
Dear Valued Guest, Greetings from NU Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and we look forward to welcome you back again soon. Yours Sincerely, The Management of NU Hotel @ Kl Sentral

10/10 Excellent

Vickneswaren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from ADMIN on 20 Jan,2021
Dear Mr Vickneswaren, Greetings from NU Hotel @ KL Sentral! Thank you for taking the time to provide feedback on your stay here with us. We are delighted to know that overall you have enjoyed your stay with us at NU Hotel. Thank you for choosing us as your preferred choice of stay and we look forward to the opportunity of welcoming you back on your next trip. Regards, The Management Nu Hotel@KL Sentral

8/10 Good

Aznor junaidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from ADMIN on 4 Jan,2021
Dear Aznor Junaidi, Greetings from NU Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and We look forward to welcome you back again soon. Yours Sincerely, The Management of NU Hotel @ Kl Sentral

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my forth time stay here.. so nice.
Stayed 2 nights in Dec 2020
Response from ADMIN on 22 Dec,2020
Dear Sir/Mdm, Greetings from NU Hotel @ KL Sentral! Thank you for taking the time to provide feedback on your stay here with us. We are delighted to know that overall you have enjoyed your stay with us at NU Hotel. Thank you for choosing us as your preferred choice of stay and we look forward to the opportunity of welcoming you back on your next trip. Regards, The Management Nu Hotel@KL Sentral

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel
Very comfortable. Room is spacious and clean. It’s just right across Nu Sentral, behind Easy Hotel. Very good location and near many eating places. Will definitely book this hotel again if I’m in KL.
Stayed 3 nights in Sep 2020
Response from ADMIN on 19 Oct,2020
Dear Value Guest, Greetings from NU Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and We look forward to welcome you back again soon. Yours Sincerely, The Management of NU Hotel @ Kl Sentral

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
small matter
third time stayed here, but this time i have issue with the room , 4th floor had current trip that day, i have to wait around half an hour then i request another room, small than the first one but its okay im still satisfied :)
Stayed 1 night in Sep 2020
Response from ADMIN on 12 Oct,2020
Dear Value Guest, Greetings from NU Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Please accept our sincere apologies for the unpleasant experience during your stay recently. We appreciate that you took the time to share your experience and are very sorry that the services rendered were not up to your expectation. Once again thank you for your feedback and We look forward to welcome you back again soon. Yours Sincerely, The Management of NU Hotel @ Kl Sentral

10/10 Excellent

SAADAH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
secobd time stay in here. nice.
Stayed 2 nights in Jul 2020
Response from Malar on 25 Aug,2020
Dear Value Guest, Greetings from NU Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and we look forward to welcome you back again soon. Yours Sincerely, The Management of NU Hotel @ Kl Sentral

10/10 Excellent

SAADAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing.
i really enjoy my two night stay in here cause very calm and peace, also had a very nice service and friendly frontdesk staff . i would like to stay here again. thankyou
Stayed 2 nights in Jun 2020
Response from Malar on 16 Jun,2020
Dear Value Guest, Greetings from NU Hotel @ KL Sentral!!! We appreciate your feedback as we continuously strive to improve our service and facilities and only through comments provided by our valued guests we will be able to do so. Once again thank you for your feedback and We look forward to welcome you back again soon. Yours Sincerely, The Management of NU Hotel @ Kl Sentral