2 restaurants, breakfast, lunch served; local and international cuisine

Reviews of Renaissance Kuala Lumpur Hotel & Convention Centre

4.5 out of 5
Renaissance Kuala Lumpur Hotel & Convention Centre
Corner Of Jalan Sultan Ismail, And Jalan Ampang, Kuala Lumpur

Reviews

8.6

Excellent

Rating 10 - Excellent. 465 out of 1002 reviews" "
Rating 8 - Good. 361 out of 1002 reviews" "
Rating 6 - Okay. 114 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wai Yee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are incredibly friendly and accommodating, and the rooms are spacious and clean. However, slippers are not provided. On the bright side, the pool is excellent, complete with fun slides. The hotel's location is convenient, just a 10-minute walk from the Twin Towers in KLCC. Plus, there's a Starbucks within a one-minute walk from the hotel. I highly recommend this hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

SEUL AE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kanaga

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs.
Stayed 2 nights in Feb 2024

10/10 Excellent

Subramaian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
Amazing hotel in the CBD with great facilities for kids. The executive suite was very spacious and comfortable for a family of four. The club access provided parents with an area for children to have a full meal (complimentary) and activities in the evening while parents enjoy the club floor drinks/canapés. The staff at the Renaissance are fabulous! I was very impressed with Aishya in the kids club who was so kind and patient with my very shy 4 year old. Equally, I was incredibly impressed with the check in and check out process with Nazrul who was very personable, accommodating and kind. My only complaint was that the road noise from the suite facing the KL tower was loud and I found it very difficult to sleep. My children were fine as they area deep sleepers. If you’re a light sleeper then I’d request a room with a pool view instead.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Az

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We repeated stay here few times since few years back..
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some excellent reception staff. The renovation seems to be lingering.
Stayed 2 nights in Feb 2020

10/10 Excellent

William, Miami, FL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great breakfast buffet, and restaurant food. Walking distance to the Petrona Towers and Pavillion Mall, near great hangout places.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

Kate, Melbourne, Australia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fabulous, great choices at breakfast & pool is beautiful (& big too)
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

YASMINE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Holly, Melbourne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall interior design is classy and the service is very good. We had a wonderful stay at this hotel and it changed the vibe of our holiday. Thank you renaissance.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big swimming pool. Close to monorail station. Many variety of breakfasts with good quality.
Stayed 6 nights in Jan 2020

6/10 Okay

Bhupendra

Stayed 2 nights in Jan 2020

10/10 Excellent

Pavel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Choi Mei

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive and friendly staff. Excellent hotel with a wide range of facilities.
Stayed 5 nights in Jan 2020

8/10 Good

Jessica

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Food is not okay. The hotel is a bit old but seems it is undergoing renovation.
Stayed 4 nights in Jan 2020

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good there was nothing that I didn’t like.
Stayed 5 nights in Dec 2019

8/10 Good

Yen Kit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goody good stay
It was another pleasant stay at the Renaissance Kuala Lumpur. The staff and front desk was helpful , as well very accommodating. Definitely will consider this hotel as one of our fav when we return to KL for more holidays.
Stayed 2 nights in Dec 2019

2/10 Terrible

Moulesh babubhai

Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and bad.
The hotel room was excellent and very comfortable and the staff were very accommodating apart from one hitch - the ground floor cafe area. We were only one of two couples in there for a lunch on one of our days. The other couple were clearly very unhappy. We also became discontented. It took half an hour for a simple meal to arrive and, when it did, it did not contain a main ingredient listed on the menu - gorgonzola. When I pointed this out, the meal was taken away for 4 to 5 minutes for the waiter to then bring it back with the same processed cheese on the meal saying there was no gorgonzola. There was also no compensation at all. I got the meal because I love gorgonzola! Very disappointing all around. Other than that, the room service staff were excellent and the hotel clean and attractive. Only other negative - pool too cold and not enough staff on in the pool area to supply towels and locker keys. The pool toilet / shower area is also in need of a serious revamp.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Location great to visit all tourist attractions. Breakfast fantastic.
Stayed 3 nights in Dec 2019

8/10 Good

Amin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I thought the club lounge offering was very basic compared to other hotels and did not justify the brand. It felt like a 3 star hotel on this point
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay for any types of staycation - family to business.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star hotel service and quality but connecting room is not sound-proofed, could hear next door neighbour talking and kids speaking thru speaker phone.
Stayed 2 nights in Nov 2019

10/10 Excellent

KHO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Steven

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money luxury hotel in the heart of KL
Excellent club lounge service and value for money.
Stayed 1 night in Nov 2019

10/10 Excellent

Meaghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel! Very close to Petronas towers and KL towers. Monorail right outside so easy to get around. Extremely helpful and friendly staff! Loved this hotel - very accommodating. The hotel feels modern and is extremely clean.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant location. Needs to improve on checking food temperatures at breakfast. Food lukewarm but good selection.
Stayed 3 nights in Nov 2019

8/10 Good

A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good with the exception of "Breakfast was not value for money"
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, amazing breakfast, made us very welcome as we started our honeymoon here!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View and proximity to Petronas towers. Also close to shopping centre
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An ok stay
Not the best start to the stay with the hotel, down to consideration and not bad service. Apart from that the staff are so helpful and specially the staff in the club lounge.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Eshani

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

8/10 Good

Fifa, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with great amenities.Would come back here again.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay. Rooms were very spacious and clean. Staff were very friendly and helpful. Would highly recommend this hotel.
Stayed 2 nights in Sep 2019

10/10 Excellent

DavidC

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The whole atmosphere was wonderful. From the fabulous welcome and check in to the sad leaving. This was a wonderful quiet hotel with many great features and we loved the business lounge facilities and staff who simply could not do enough for us. We will definitely go back
Stayed 3 nights in Oct 2019